Zoocha Limited

Drupal Development

Drupal is a leading open source Content Management System (CMS) widely used to build digital experience. Zoocha's Drupal Development service is GovS 005 aligned, providing expertise from discovery, design and the development of a best in class Drupal CMS solution. This includes Drupal upgrades and Drupal CMS support and hosting.

Features

• Drupal CMS Consultancy & Development
• The Largest Certified Drupal Team of Any Independent UK Agency
• Drupal Personalisation Support
• Drupal Mobile Support
• Drupal Security Management
• Drupal Multisite and Domain Access Support
• Drupal Multilingual Support
• ISO 27001 Certified
• ISO 9001 Certified
• Drupal Association Gold Certified Partner

Benefits

• Drupal Assisted Digital and Accessibility Support
• Drupal Performance Optimisation
• Drupal Powered Rapid Prototyping for Alpha Phase
• Drupal Powered Private & Public Beta Support
• Drupal Security for Reduced Risk
• Over 25 Certified Drupal Developers
• 12 Triple Certified Drupal Experts
• Integrate with Other 3rd Party Systems
• Accessible Interface for Easy Content Publishing
• Flexible Pricing for Maximum Return on Investment

£700 to £1,200 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@zoocha.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

386867243332658

Contact

William Huggins
441992256700
info@zoocha.com

Planning

• Planning service: Yes
• How the planning service works: Zoocha employ an agile methodology for the delivery of Drupal development. The first step will be to establish the project team and commence the planning phase. This is done as part of an onboarding meeting where the project team can meet, establish and agree roles & responsibilities and define the service roadmap. The outcome of this meeting would be a clear vision on the objectives and targets for the project and specific areas of business analysis and scoping that are still required.; ; Discovery is finished when you know:; ● the scope of the service to be designed and developed; ● the team needed to complete the transition; ● how you’ll measure success and ongoing KPI's; ● any related services that exist to meet the user need; ● how many of your users need assisted digital support and what their needs are
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Drupal 11
  • Apache Solr
  • Elasticsearch
  • Drupal Contributed Module Selection
  • AWS

Training

• Training service provided: Yes
• How the training service works: As part of the Zoocha Drupal Development services, Drupal CMS training can be provided. Training is tailored to the level and needs of the Drupal Cloud CMS users, as well as to the specific configuration of the implementation.; ; Training can be delivered on site or via webinar and is supported by Drupal Cloud CMS user documentation.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Drupal 10
  • Drupal 11

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Drupal Development in relation to migration aims to complete the following steps:; ; ● assessing the scheme/ structure of the data to be migrated; ; ● scoping any changes in data structure required for the new Drupal platform; ; ● production of the detailed migration plan; ; ● scoping the cut over plan and understanding dual maintenance of data in the legacy system and new Drupal solution; ; ● implementing continuous integration for the migration; ; ● automated and manual testing migrated data to ensure consistency
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Drupal 10
  • Drupal 11

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: With the recent advancement of automated testing tools and online services, if you run an online business or site that has any level of complexity to it and has regular updates, then it makes sense for you to look at automated testing as a way to:; ; Reduce the risk in any deployment; Ensure old bugs don't creep back in; Help developers quickly diagnose problems; Quickly pinpoint issues; Prove to 3rd parties where faults lay; Demonstrate levels of full operational capability; Most importantly, save you and your team time + money, and give you the confidence that that things are working as they should.; ; The Zoocha Test Dashboard is set up for clients to trigger tests on-demand, schedule tests, see the results of tests, set up mailing lists to alert stakeholders in the event of any failed tests, and request new tests.; ; Our automated testing services apply to: Drupal Commerce, Drupal websites/platforms, Non-Drupal based applications.

Security testing

• Security services: Yes
• Security services type:
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Zoocha will support any Drupal application whether hosted on the buyers own infrastructure, or hosted with a third party. Zoocha also offer Drupal Optimised AWS Cloud Hosting, which is a fully managed hosting service.; ; The process for contacting with Zoocha for Drupal Cloud CMS support is:; Call/ email the Zoocha account manager on their direct line/ email address; ; Call the 24/7 support line provided; ; Email support@zoocha.com; ; Log the issue/ contact enquiry directly into the web based systems provided by Zoocha. ; ; The contact is then recorded and managed through the following process:; ; Logging - creating a ticket for the inquiry in the shared system(s) and assigning severity level. ; Validation - review and clarification by the support team. ; Assignment - assigning story to relevant team member. ; Analysis - estimate of time required to resolve. ; Resolution - completion of the ticket ready for acceptance by the client. ; Tracking - assignment of unique reference number and notifications of any changes to the ticket. ; Escalation - recorded method of messaging the wider Zoocha team. ; Acceptance - closure of the ticket via ‘one click’ acceptance by the client.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 15 minutes for critical support (24/7/365); ; Our standard support hours are 9am to 5.30pm Monday to Friday, exluding bank holidays. Zoocha also offers extended support hours from 7am to 9pm Monday to Friday, exluding bank holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: N/A
• Support levels: Zoocha provide a multi tier support service which is contracted as 'support days per month' @ £700 per day and utilisation against contracted support time is reported monthly. Contracted support time can be increased or decreased (to a minimum of 1 day per month) at any time during the contract, by providing 30 days notice.; ; Our standard support hours are 9am to 5.30pm Monday to Friday, exluding bank holidays. Zoocha also offers extended support hours from 7am to 9pm Monday to Friday, exluding bank holidays. ; ; Critical support can be provided on a 24/7/365 basis at an additional cost of £250 per month.; ; Service level agreements (SLA's) cover uptime, incident response and incident resolution.; ; Each client will have a named Client Services Manager, who will be their main point of contact and will be responsible for the monthly service reviews.; ; Zoocha's support service is ISO certified to a UKAS rated standard for 9001:2015, 14001:2015, 22301:2019, 27001:2022.; ; Note: Overages (support time used above the contracted amount) is charged at £150 per hour.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SOCOTEC
• ISO/IEC 27001 accreditation date: 08/11/2023
• What the ISO/IEC 27001 doesn’t cover: All Zoocha services are covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Zoocha are proud to be certificated to the ISO 14001 standard (by a UKAS rated accreditation body) since early 2023. This internationally recognized standard for Environmental Management Systems (EMS) helps organisations such as Zoocha in identifying, managing, and continually improving their environmental performance. ; ; While ISO 14001 doesn't explicitly target carbon emissions, it supports the reduction of a variety of practices, such as Zoocha’s environmental policy which outlines our commitment to reducing environmental impacts, including carbon emissions.; ; Zoocha's services are also 'Green Mark' certified.; ; Zoocha has an established EMS, which includes plans, procedures, and practices to achieve our objectives and targets. This included the development of strategies to reduce energy consumption, improving process efficiency (such as in hosting environments), and switching to low-carbon energy sources.

  Tackling economic inequality

  At Zoocha, we understand the profound impact that economic inequality can have on communities and industries alike. Our approach to tackling this issue is multi-faceted, rooted in our core values of People, Trust, Value, Quality, and Success. We strive to create opportunities and foster an inclusive environment where everyone has the chance to thrive.; ; Firstly, we ensure that our hiring practices are fair and inclusive, offering equal opportunities for people from diverse backgrounds. This is crucial in the tech industry, where diversity can drive innovation and creativity. By building a team that reflects a wide range of experiences and perspectives, we not only enhance our own services but also contribute to reducing the skills gap in the technology sector.; ; We also extend our commitment to economic equality through our work with clients in the higher education, public sector, health, and Charity/NGO sectors. By delivering high-quality digital solutions that improve accessibility, efficiency, and engagement, we help these organisations serve their communities more effectively, indirectly combating economic inequality by providing better access to essential services.; ; Finally, our contributions to the Drupal Open Source project reflect our belief in the power of technology as a force for good. By supporting the Drupal community through financial support, code contributions, and knowledge sharing, we help ensure that cutting-edge technology is available and accessible to all, democratizing access to digital tools that can empower individuals and organizations worldwide.; ; In these ways, Zoocha actively works towards a more equitable world, leveraging our expertise and resources to make a difference in the communities we serve and beyond.

  Equal opportunity

  The Zoocha culture, policies and processes explicitly ban any discrimination including (but not limited to) on the grounds of age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex or sexual orientation. Zoocha aspires to provide a diverse workforce, a composition of which reflects that of the broader community. In accordance with our policy, ; ; Zoocha is totally committed to the principles and practice of equal opportunities as an employer. Our directors and members of senior management are empowered to recruit and manage employees, advocate our policies and make every effort to ensure that all actions and decisions have equity at their core.

  Wellbeing

  At Zoocha, our employee wellbeing is our top priority and we offer a number of services to accommodate this. Our benefits scheme includes birthdays off, 25 days of annual leave per year, gym memberships, mental health support and private health care. These are offered to our employees to ensure that we are able to provide a comfortable, secure work space that everybody can enjoy.; ; We also offer all of our employees the opportunity to take advantage of a flexible working schedule which allows them to work from any location and attend to any needs throughout the day.; ; While we encourage the onboarding of local employees to support employment opportunities, we are more than happy to accommodate our remote employees, supplying any equipment needed in order to create a comforting home office space, as well as booking hotel stays if they want to visit the office for a more sociable atmosphere.

Pricing

• Price: £700 to £1,200 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@zoocha.com. Tell them what format you need. It will help if you say what assistive technology you use.