Managed Monitoring
This Service provides a fully managed and supported observability platform based on Grafana Cloud / Enterprise, enabling real-time visibility into the health and performance of infrastructure, middleware, applications, and integrations. It delivers centralised monitoring, dashboards and alerting, agent deployment automation, ITSM integration, and reporting to enable operational efficiency/proactive service management.
Features
- Continuous monitoring
- Application performance management
- Security tools monitoring
Benefits
- Identify potential issues before they impact performance / availability
- Permits optimal application performance
- Gives assurance that all security tools are operating fully
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
3 8 7 3 5 8 4 4 4 1 2 4 4 8 6
Contact
CELERITY LIMITED
Bid Manager
Telephone: 08455652097
Email: frameworks@celerity-uk.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Reporting and proactive results analysis
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Yes
- Support response times
-
Response to Severity 1 Incident: Minutes: 30
Response to Severity 2 Incident: Minutes: 60
Response to Severity 3 Incident: Next working day
Response to Severity 4 Incident: 5 working days - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
-
The Celerity Service Desk (CSD) will be the customer’s point of contact for all aspects of the service and is available (by web portal or phone) Mon-Fri 08:00-18:00 (excl. Bank Holidays) The CSD operates to ITIL3 standards and is managed by staff with experience in delivering managed IT and data protection services. Celerity utilises a modern IT Service Management System (ITSMS) which is at the centre of our Service Desk operations. The customer will be allocated accounts on our ITSMS portal. Via the portal users can:
~Log service requests
~View the status of service tickets
~Run standard reports
~Access contract / SLA information
You may also log service requests by telephone. We will provide an Account Manager, a Technical Advocate and Customer Success Manager. *Please note that 24x7x365 support is available as an additional option
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £572.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £572.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £572.00 | |
| Lead cyber security vulnerability management | £1,508.00 | |
| Principal cyber security vulnerability management | £1,718.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £826.00 | |
| Senior data engineer | £1,141.00 | |
| Lead data engineer | £1,508.00 | |
| Head of data engineering | £1,718.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £572.00 | |
| Senior application operations engineer | £1,141.00 | |
| Lead application operations engineer | £1,508.00 | |
| Principal application operations engineer | £1,718.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £758.00 | |
| Delivery manager | £826.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Amtivo Group Limited T/A British Assessment Bureau Ltd
- ISO/IEC 27001 accreditation date
- Thursday 13 November 2014
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Amtivo Group Limited T/A British Assessment Bureau Ltd
- ISO 9001 accreditation date
- Tuesday 10 August 2010
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 2af85e55-7ccf-420c-886b-de227705e741
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 17797ab9-39d1-4eb7-b52a-4f147cfe21c7
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Working conditions which promote an inclusive working environment and promote retention and progression
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-