Myorb Limited

Business Intelligence for Demand Management and Workforce Planning

Business intelligence platform to collate, forecast, manage and optimise workloads for demand management and proactive planning whilst identifying and reducing clinical hazards. With myOrb Business Intelligence, departments capture and unify real-time data from all fragmented legacy systems in one browser-based, public cloud, fully-managed, secure platform.

Features

• Real-time access to data from fragmented system
• Pathway visualisations
• Radiologist performance reports
• Demand forecasting
• Breach reports
• Further action required's reports
• Work-in-progress reports
• Appointment-booking status metrics
• Interoperability engine
• Health information exchange

Benefits

• Effective workforce planning
• Optimised demand management
• Identify mismatches
• Reduce patients lost between fragmented systems
• Optimised patient management
• Reduce reliance on external services e.g. teleradiology
• Clinical informatics
• Organisational improvement

£6,000 to £80,000 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tirath@myorb.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

387825967375907

Contact

Tirath Bansal
07970937835
tirath@myorb.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: MyOrb services are provided to users on a 99.98% uptime. Downtime for maintenance windows is rarely required. In the instance it is found necessary, notification will be provided for users with ample warning.
• System requirements:
  • Stable Internet connection
  • Access to an HTML 5 browser such as Google Chrome
  • Devices used maintained with anti-virus and relevant security policies

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: User requests for support are acknowledged within 1 hour of receipt, Monday-Friday, 9am-6pm, excluding national UK holidays, and 10am-3pm on weekends. In cases where support is determined to be of level 2 or 3 significance, support is provided accordingly.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Telephone and online support is included to support users 24/7, 365. Primary Support Level 1. Determining the users need for support. 2. Tracking support from initial user contact until resolution. 3. Accordingly verifying the initial level of severity. 4. Comparing against known problems and their solutions. 5. Aiding user in executing resolution; implementing solutions where necessary. 6. Separating, confirming and reproducing unknown user issues. 7. Evaluating resolutions to unknown problems. 8. Heightening severity level to secondary support level if needed whilst informing user of changes. Secondary Support Level 1. Verifying problem severity. 2. Analyse and investigate the issue (s) nature. 3. Provision of resolution using known solutions. 4. Notifying third support level engineers of unknown problem if necessary. 5. Hot fix delivery to user. 6. Assisting with resolving further complex use problems. 7. Informing user of status changes. In addition to the above (and if required), on-site training is provided at a rate of £750/day.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: MyOrb provides users with user-friendly summaries and detailed user on-boarding manuals designed to make the onboarding process as simple as possible. Additionally, in-app support is provided via the step-by-step introductory walkthrough video. Further guidance can also be found in-app via the extensive help section. If necessary, custom training sessions (in the form of online tutorials) can be provided upon request.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can manage and download all of their information via their account management console. End of contract extractions can be managed with local IT teams upon request.
• End-of-contract process: Notices to the users will be sent out periodically on the lead up to the end of a contract to make sure they have downloaded and deleted all of their data. Any data remaining at the end of the contract will be notified to the users and local IT. Any data that has not been deleted or downloaded by the users at the end of the contract can be extracted and a copy provided to the contract manager if required. The whole process is managed closely with the contract manager and the local IT team to ensure nobody's data is lost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: MyOrb uses an autoscaling model that monitors and automatically adjusts server capacity based upon user demand, thus optimising performance.

Analytics

• Service usage metrics: Yes
• Metrics types: GB of storage used and storage remaining.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can download information directly from within spaces if they have the relevant permissions. Users also have a manage storage option for mass extraction of data.
• Data export formats: Other
• Other data export formats:
  • Other
  • Data will be downloaded in the format it was uploaded
• Data import formats: Other
• Other data import formats: Data can be uploaded in any format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.98%
• Approach to resilience: Confidential. Available upon request.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through password protected role-based logins. That is, application administrative and assistance access is limited to those specific registered users, and any further users the client(s) themselves permit.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Through our infrastructure provider (AWS), done with Certify Point
• ISO/IEC 27001 accreditation date: 11/12/2011
• What the ISO/IEC 27001 doesn’t cover: No exclusions
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Jan 2017
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: All AWS related services are included
• PCI certification: Yes
• Who accredited the PCI DSS certification: Smart Debit
• PCI DSS accreditation date: 30/08/2017
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001 (AWS)
  • ISO 27001 (AWS)
  • ISO 27017 (AWS)
  • ISO 27018 (AWS)
  • SOC 1 (AWS)
  • SOC 2 (AWS)
  • SOC 3 (AWS)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001. ISO9001. ISO27017. ISO27018. CSA. SOC1 SOC2 and SOC3 through our infrastructure provider

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: MyOrb uses the Github System for configuration management of source code. All application change development is managed on a siloed principle, before deployment to a complete staging environment with full roll-back capability. A full assessment is comprised of tests for all known web application vulnerabilities using both automated and manual tools based on the OWASP test principles. Once a new release is resilient and performance is validated - with security sufficiently stress tested - deployment to live cloud is implemented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threats and vulnerabilities are identified through constant monitoring 24/7: - Categorising vulnerability into groups - Scanning assets for known vulnerabilities - Ranking risks of said vulnerabilities - Emergency patches are done within hours depending on the nature of the issue with appropriate quality testing performed to ensure the stability of myOrb.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Realtime monitoring is in place to monitor potential compromises, wherein Amazon Web Services communicates information regarding data breaches, should they arise. Escalation processes are in place once any compromise is identified. The degree of compromise will determine resource allocation and urgency of response. In most cases any compromise will be addressed immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: MyOrb follows incident management processes designed to comply with the US HIPAA (UK Version) guidelines. Workflow is in place for: - Conducting risk assessments for discovered security incidents. - Notifying clients in the event a security incident occurs. - Revising our annual Security Risk Analysis and Risk Management Plan as necessary.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  myOrb provides the NHS with a GP requesting platform which is integrated with Acute Trusts that enables the entire patient care journey to be fully networked between all care settings and care professionals. Any patient can be referred from any point of care to any Trust/Community Diagnostic Hub. Patients can be consulted or reported by any Specialist at any location through an Image Sharing Network. Interoperability between all systems. Clinical Decision Support at every decision point throughout the care pathway. Business Intelligence analytics for efficiency, identification of clinical hazard and informatics. Plug in interface for any additional systems, artificial intelligence and assistive technologies. Solves the problem of patients lost between fragmented systems and identifies all data mismatches between systems. Compliance with GDPR and ready for ‘Future of NHS Strategy’. Visibility of the patient journey throughout the care pathway for all participants. Pathway to migrate to Public Cloud through mixed mode operation with legacy systems. The combined effect is increased productivity and reduced waiting lists.

Pricing

• Price: £6,000 to £80,000 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to a free trial account including full app functionality. Access is provided for a predetermined time period, usually one month.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tirath@myorb.com. Tell them what format you need. It will help if you say what assistive technology you use.