ADAPTIVLE LTD

adaptiVLE Managed Moodle LMS

A hosted Moodle online learning platform providing organisations with tools to create, manage and deliver digital learning. Services include course content creation, learner management, progress tracking, and reporting, enabling flexible, scalable and effective e-learning delivery to meet organisational training and development needs.

Features

• Course creation tools for easy online learning content development
• Learner management and tracking of progress and completions
• Real-time reporting on learner engagement and assessment results
• Customisable dashboards for administrators, teachers, and learners
• Secure user authentication and role-based access control
• Integration with external tools and third-party learning resources
• Mobile-friendly access for learning on any device
• Interactive quizzes, assignments, and collaborative learning activities
• Automated notifications, reminders, and communications for learners
• Scalable hosting to support organisations of any size

Benefits

• Easily create and deliver courses to learners anytime, anywhere
• Track learner progress and performance to improve training outcomes
• Engage learners with interactive content and collaborative activities
• Quickly assign and manage learning programs for multiple teams
• Access learning materials on any device, supporting flexible working
• Automate notifications and reminders to enhance learner compliance
• Improve reporting visibility for managers to monitor staff development
• Streamline course updates and content management with minimal effort
• Support skill development aligned with organisational goals and standards
• Scale platform to meet growing organisational learning demands efficiently

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt@adaptivle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

387829420592189

Contact

Matt Clough
0113 833 0261
matt@adaptivle.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Moodle Online Learning Platform can integrate with HR systems, student information systems, content libraries, and third-party collaboration tools, enhancing existing software ecosystems. It works seamlessly as an extension to these systems while also providing a fully standalone learning management solution for organisations.
• Cloud deployment model: Private cloud
• Service constraints: The Moodle Online Learning Platform may have planned maintenance windows, communicated in advance to minimise disruption. Access requires a standard web browser and internet connection. Certain advanced features may require up-to-date browser versions. While the service is hosted and supported across multiple devices, very old or unsupported hardware may not provide optimal experience. No other significant constraints apply, and any service limitations are clearly communicated to buyers during onboarding and support.
• System requirements:
  • Standard web browser required for full platform functionality
  • Internet connection with minimum recommended speed for online learning
  • Device supports modern HTML5, CSS3, and JavaScript standards
  • Up-to-date browser version for optimal performance
  • Cookies and JavaScript enabled in browser settings
  • PDF reader installed for downloadable course materials
  • Supported on Windows, MacOS, Linux, iOS, and Android
  • Headphones or speakers recommended for audio/video content
  • Optional webcam and microphone for interactive sessions
  • Email client configured for system notifications and alerts

User support

• Email or online ticketing support: Yes
• Support response times: Clients have access to a 24/7 email helpdesk for technical support. High-severity tickets (system down or core functionality affected) are actioned the same day. Medium-severity tickets (minor bugs or performance issues) are actioned within 1–2 days. Low-severity tickets (general help or admin support) are actioned within 2–3 days. Response times for weekends and holidays follow the same SLA. All requests are logged via our helpdesk to ensure monitoring, timely resolution, and clear communication with the client, in line with our 99.9% uptime and service availability commitment.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: AdaptiVLE Ltd provides multiple support levels to meet client needs. Technical support for the Moodle platform is included with the service, available via 24/7 email helpdesk and phone. Tickets are categorised by severity: High (system down or critical functionality) actioned same day; Medium (minor bugs or performance issues) actioned within 1–2 days; Low (general help/admin queries) actioned within 2–3 days.; ; Administrative support, such as help with course setup, content management, or user training, is available at additional cost and can be scheduled on request.; ; Clients may also opt for onsite support, chargeable per engagement, for more hands-on assistance or training.; ; All clients are assigned a dedicated technical account manager or cloud support engineer who acts as the main point of contact for escalations, SLA monitoring, and service continuity. This ensures a proactive approach to issue resolution and ongoing service improvement.; ; All support requests are tracked through our helpdesk system to monitor progress, maintain communication, and ensure SLA compliance. Response times and service performance are regularly reported to clients, aligned with our 99.9% uptime guarantee and system availability commitments.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: AdaptiVLE supports users in getting started with the service through a combination of onboarding activities. Following contract initiation, users are offered an introductory kick-off call to outline key features and set up initial configurations. Online training sessions and step-by-step user guides are provided to ensure users understand platform navigation, course creation, and administration. Documentation includes guidance for learners and administrators on managing courses, user enrolments, and reporting. Where required, adaptiVLE can provide additional online training or remote support for administrators to help them configure the platform to meet their organisation’s needs. All training and documentation are designed to enable users to begin using the service effectively and independently while ensuring compliance with standard platform procedures.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, adaptiVLE enables users to extract their data in standard, portable formats. This includes learner records, course content, and reporting data. Users can request an export through the platform or via our support team, and the data will be provided in common file formats such as CSV, Excel, or HTML. Exports are delivered securely, respecting GDPR and other applicable data protection regulations. Where required, adaptiVLE can provide guidance to help organisations migrate their data to a new system, ensuring continuity of learning records and minimal disruption to operations. Data extraction timelines and procedures are outlined in the service agreement, and adaptiVLE will cooperate fully to facilitate the handover of information.
• End-of-contract process: At the end of a contract, users of adaptiVLE can extract all their data, including learner records, course content, and reporting information, in standard, portable formats. This data extraction is included in the contract price. After data extraction, access to the platform is removed unless a new contract is agreed. Additional services, such as extended support, assistance with migration to a new platform, or custom data formatting, may incur extra costs. adaptiVLE works with clients to ensure a smooth transition, providing guidance to maintain continuity of learning records and minimise disruption. All end-of-contract processes follow GDPR and relevant data protection requirements. The contract price includes standard platform access, routine support, and standard data export, while bespoke requests or extended support are charged separately.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile version of the service provides full access to learning content, assessments, and course activities. Navigation is optimised for smaller screens, providing friendly menus and simplified dashboards. Some advanced administrative features, such as bulk user management or detailed reporting, are more easily accessed via desktop. Push notifications and offline access to downloaded content are supported on mobile devices, allowing learners to engage with courses without constant internet access. Overall, functionality remains consistent, with the user experience adapted to suit mobile interactions while maintaining core learning and administrative capabilities.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is web-based and user-friendly, designed for learners, administrators, and instructors. It provides dashboards for tracking progress, accessing courses, and managing content. Navigation is intuitive, with clear menus, search functionality, and responsive design for mobile and desktop devices. Administrators can manage users, track engagement, and generate reports, while learners can view course materials, complete assessments, and interact with activities. The interface supports accessibility standards and allows custom branding. Notifications, announcements, and messaging are integrated to improve communication. Overall, the interface balances usability with robust administrative and learning management capabilities.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface has undergone extensive testing with users of assistive technologies, including screen readers, keyboard navigation, voice recognition software, and magnification tools. We conduct both internal accessibility testing and user acceptance testing with real users who rely on assistive technology to ensure all course content, menus, forms, and interactive elements are fully navigable and operable. Issues identified during testing are documented, prioritised, and resolved promptly. Accessibility improvements are also guided by WCAG 2.2 AA standards and EN 301 549 where applicable.; ; Additionally, we run periodic audits using automated accessibility tools alongside manual checks by accessibility specialists. Feedback from learners and instructors with disabilities is actively collected and used to enhance the interface.; ; This approach ensures that learners with visual, auditory, cognitive, or motor impairments can effectively access courses, complete assessments, and participate in interactive activities. Administrative tasks, such as reporting and user management, have also been reviewed to confirm usability for staff using assistive technology. Accessibility considerations are incorporated into ongoing development, updates, and new feature releases to maintain an inclusive experience across the platform.
• API: Yes
• What users can and can't do using the API: The service provides an API to support integration with other systems. Users can perform authorised administrative and reporting tasks, such as managing users, courses, and retrieving activity data. Access is controlled by secure authentication and role-based permissions. Some system-wide settings and platform configurations are not available via the API and must be managed through the web interface. Detailed functionality and limits should be confirmed with adaptiVLE’s technical team or API documentation before use.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service in areas such as course content, learning pathways, branding (e.g., logos and colour schemes), and user roles and permissions. Customisation is carried out via the platform’s web-based administration interface. Authorised users, typically administrators or managers assigned by the buyer, can create, modify, or remove courses, set enrolment rules, assign roles, and configure learning pathways to suit organisational needs. Branding elements such as logos and colours can also be updated to align with the organisation’s identity.; ; Some system-wide settings, core platform features, and underlying software behaviour are fixed and cannot be customised by users; these must be managed by adaptiVLE administrators. Documentation and guidance are provided to ensure that users make customisations correctly and in line with platform best practices. Training and support for administrative users are available to help them effectively use customisation features.

Scaling

• Independence of resources: AdaptiVLE guarantees independence of resources by providing dedicated servers for each client, ensuring that performance is fully isolated and unaffected by other users. Combined with load balancing, scalable cloud infrastructure, and routine monitoring, this approach ensures reliable access and consistent system performance. Scheduled maintenance and updates are carefully planned to minimise disruption, keeping client learning environments stable even during periods of high overall platform demand.

Analytics

• Service usage metrics: Yes
• Metrics types: AdaptiVLE provides detailed service metrics including: number of active users, course enrolments and completions, learner engagement statistics, content usage (views and interactions), assessment results, storage utilisation, system uptime, and any service outages. Metrics are available via the platform dashboard or on request through our support team. These metrics help clients monitor learning performance, track progress, identify engagement trends, and support reporting requirements. Where required, adaptiVLE can provide tailored reports for specific organisational needs or regulatory compliance.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Moodle

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users of adaptiVLE can export their data, including learner records, course content, and reporting, via the platform’s built-in export tools or by requesting assistance from our support team. Data is provided in standard, portable formats such as CSV, Excel, or HTML. Exports are delivered securely, ensuring compliance with GDPR and other data protection regulations. Users can schedule exports or request one-off extractions. Guidance is provided to support data migration or integration with other systems if required.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • HTML
  • PDF
  • JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML
  • HTML
  • ZIP
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% uptime for our platform, 24/7, 365 days a year, excluding scheduled maintenance. Unavailability is defined as a user’s complete inability to access the service due to hardware failure or sustained packet loss exceeding 50% for at least 15 consecutive minutes.; ; If availability falls below 99.7%, service credits are applied as follows: 1–4 hours of unavailability = 1 day’s fees credited, 4–48 hours = 2 days’ fees credited, 48–96 hours = 5 days’ fees credited. Users are notified promptly of outages and provided with cause, impact, and resolution information.; ; Our hosting infrastructure is ISO/IEC 27001 certified, GDPR compliant, and located in secure UK-based data centers. In the event of extended outages due to hardware failure, adapiVLE will transfer the customer’s environment to alternative hosting hardware to restore service with minimal disruption.
• Approach to resilience: AdaptiVLE is designed with resilience as a core principle. Each client is hosted on dedicated servers, reducing the risk of impact from other users. Our primary datacentre is ISO/IEC 27001 certified and GDPR compliant, with geographically redundant backup infrastructure to maintain continuity in the event of hardware or network failures. Data replication and automated failover systems ensure minimal service disruption. All systems are continuously monitored, with proactive maintenance and alerts for any anomalies. Detailed resilience architecture, including backup locations and failover procedures, is available on request to maintain security and operational confidentiality.
• Outage reporting: AdaptiVLE provides timely outage reporting to ensure clients are fully informed. All outages are reported via our email-based help desk system, notifying the client’s designated technical contact with details including cause, affected systems, and estimated resolution time. Post-incident summaries are provided once the service is restored, detailing the root cause, corrective actions taken, and measures to prevent recurrence. Clients can also request reports on outages over the past 30 days. While there is no public dashboard or API for outages, dedicated communication channels and proactive notifications ensure transparency and allow clients to manage their operations effectively during any service disruption.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: For adaptiVLE, access to management interfaces and support channels is restricted using role-based permissions, ensuring only authorised staff can make changes. Administrative accounts are limited to key personnel, and all actions are logged for auditing. Support channels require authentication before assisting users, and sensitive tasks (like data exports or configuration changes) are only available to verified administrators. Where possible, access is further restricted by IP address or network, and MFA is available for high-privilege accounts.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: In addition to ISO/IEC 27001, our security governance complies with ISO 9001 (Quality Management), and Cyber Essentials, ensuring robust information security, quality assurance, and responsible business practices across all services.
• Information security policies and processes: AdaptiVLE follows a structured set of information security policies aligned with ISO/IEC 27001 and UK GDPR requirements. These policies cover access control, data protection, incident management, business continuity, change management, and acceptable use.; ; Responsibility for information security sits with senior management, who oversee the implementation and ongoing effectiveness of security controls across the organisation. All staff are required to comply with documented policies and report any security incidents or suspected issues via the central help desk system.; ; Policy adherence is supported through mandatory staff induction and refresher training, controlled access permissions based on role, regular access reviews, and periodic internal audits. Technical safeguards such as system logging, monitoring, and secure configuration management are used to support and evidence compliance.; ; Third-party suppliers are assessed for security and data protection considerations prior to engagement and are contractually required to meet equivalent security standards. Any security incidents trigger a defined escalation and response process, including investigation, remediation, and reporting where required.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: AdaptiVLE uses documented internal configuration and change management processes to control changes across the service lifecycle. Service components are tracked through version control, deployment records, and infrastructure documentation from implementation through decommissioning. All changes are logged and reviewed before deployment.; ; Changes are assessed for potential security and operational impact, including effects on availability, data protection, and access controls. Where relevant, changes are tested in non-production environments prior to release. Emergency changes follow an expedited approval process and are reviewed retrospectively to ensure security and stability are maintained.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: AdaptiVLE monitors potential threats through trusted sources, including vendor security advisories, industry alerts, and cloud provider notifications. Vulnerabilities are assessed for severity and impact on our services, and patches or mitigations are prioritised accordingly. Critical issues are patched immediately where possible, with lower-risk updates scheduled within standard maintenance windows. All updates and changes are tested in a controlled environment before deployment to production. This process ensures that services remain secure, resilient, and available to users while maintaining operational stability. Monitoring and patching activities are continuously reviewed for effectiveness.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: AdaptiVLE continuously monitors system logs, access patterns, and network activity to identify potential compromises. Automated alerts and anomaly detection tools flag unusual behaviour for immediate review. On detecting a potential incident, our security team investigates and contains the threat promptly, following predefined escalation procedures. Critical incidents are responded to immediately, while lower-severity issues are addressed within agreed operational windows. All incidents are documented, and mitigation measures are applied to prevent recurrence. Regular reviews of monitoring processes ensure detection methods remain effective and up to date.
• Incident management type: Supplier-defined controls
• Incident management approach: AdaptiVLE has pre-defined processes for common incidents, including service outages and security events. Users report incidents via the email help desk (support@adaptivle.co.uk) or by phone. Each incident is logged in the ticketing system, assigned a priority, and tracked until resolution. Post-incident, a summary report is provided to the client, detailing the cause, actions taken, and measures to prevent recurrence. Critical incidents are escalated immediately to ensure rapid response, while all incidents are reviewed regularly to improve response times and update processes.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: What’s included: ; ; 30-day platform trial with full admin access, premium adaptiVLE UI theme, and WCAG 2.1 accessibility-checked templates. Explore automated reporting, course creation, and interactive H5P content. Includes a guided setup walkthrough.; ; What isn't included: Production-level SSO, custom API integrations, and bulk data migrations.; ; Time period: 30 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO Quality Services Limited
• ISO/IEC 27001 accreditation date: Wednesday 6 August 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification covers core information security for our Moodle SaaS services, including hosting, configuration, access control, encryption, monitoring, vulnerability management, incident response, and backups.; ; Areas not covered include physical security at client sites or third-party offices, development work outside the certified management system, and SaaS applications we do not manage. ISO/IEC 27001 also excludes financial or operational risks unrelated to information security.; ; For these areas, we apply internal security controls and secure development practices to ensure client data and services remain protected, resilient, and aligned with industry best practice, even outside the formal scope of the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: ISO Quality Services Limited
• ISO 9001 accreditation date: Wednesday 6 August 2025
• What the ISO 9001 doesn’t cover: While adaptiVLE utilises ISO 9001 to ensure consistent quality management and customer satisfaction, we recognise its limitations in a cloud procurement context. ISO 9001 does not mandate the specific information security controls required to protect data (which are covered by our ISO 27001 alignment and Cyber Essentials certification). We treat ISO 9001 as our foundational quality layer, supplemented by our security and technical certifications to ensure full framework compliance.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A277b2f4-36ff-422c-af8e-cf39c1b41790
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt@adaptivle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.