SERVICE LEVEL MANAGEMENT LIMITED

Publisure

Publisure is a secure, open and non-proprietary cloud-based platform that helps organisations seamlessly manage, deliver and optimise customer communications across print and digital channels. It simplifies complex workflows, reduces costs, improves compliance, and ensures the right message reaches the right person, in the right format, at the right time.

Features

• Third generation print driver technology incorporating AI capabilities
• Seamlessly integrates with an organisations Active Directory or SSO workflows
• Cloud based implementation hosted in UK only datacentres
• Open, Non-proprietary interfaces enabling integration across multiple communication channels
• Incorporates Hybrid Mail, SMS, Email, Web-Portal and NHS App integrations
• Provides enterprise wide user interface for NHS.Notify and Gov.Notify
• Provides simple, configurable least-cost multi-channel digital delivery workflows
• Real Time reporting via configurable dashboards and reporting interfaces
• Provides multiple integration workflows including Print-Driver, Hot-Folder, API interfaces
• Digital-First capabilities across multiple digital channels

Benefits

• Simplifies and accelerates the digital transformation of your physical communications.
• Integrated least cost workflows to minimise postage costs
• Eliminates postage-costs by routing communications through the most cost-effective channels.
• Integrates with GOV.UK Notify and NHS.Notify for fast, reliable messaging.
• Provides intuitive dashboards that deliver enterprise-wide visibility of all communications.
• Supports non-proprietary interfaces so you’re not tied to one supplier.
• Delivers simple, digital interfaces providing secure access and read receipts
• Eliminates application silos by unifying communications across systems.
• Integrated Active-Directory or SSO to simplify access without duplicating structures
• Ensures comprehensive audit trails and compliance across every communication channel.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@publisure.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

387890324902776

Contact

Andrew Percival
01622 320075
enquiries@publisure.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Publisure integrates seamlessly with GOV.UK Notify and NHS Notify, delivering a secure, auditable, enterprise-wide interface for SMS, email, and hybrid mail. It also connects with NHS App and NHS Login through third-party integrations, providing a unified digital communications platform across your organisation.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Planned maintenance is carried out, outside of normal working hours
• System requirements:
  • Licensing is based on number of users or messages sent
  • Publisure is SaaS-based, eliminating the need for local hosting

User support

• Email or online ticketing support: Yes
• Support response times: 4 hours. Our Helpdesk operates Monday - Friday (excluding bank holidays) between 9am and 5.30pm
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support and Maintenance is provided as standard within our SaaS model or 20% of software cost if purchased outside of a SaaS agreement.; ; Support is prioritised based on the severity of the issue; ; Severity 1 – critical business impact from Publisure software - Response 30 mins, Resolution aim 1 working day; ; Severity 2 – major service outages affecting users - Response 60 mins, Resolution aim 2 working days; ; Severity 3 – bugs addressed via SLM development team with response within 2 days - Response 240 mins, Resolution aim 5 working days; ; Severity 4 – issues from non-SLM systems receive advice and support, but resolution isn’t guaranteed - Response 240 mins, Resolution - No SLA; ; Resolution aim is, either fixing the problem, developing a work around or confirming planned resolution date and resources if beyond target time frames. ; ; If resolution for severity 1 & 2 issues is beyond planned timeframe additional Publisure resources will be committed the planned resolution in the shortest time possible.; ; Each customer is allocated a support lead within our customer services team
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Getting Started with Publisure; ; Publisure is designed to help organisations rapidly adopt and use the platform while maintaining compliance, security, and operational efficiency.; ; Information Governance: Publisure supports strict data security and compliance requirements, ensuring all communications meet GDPR and NHS information governance standards. Users can manage consent, audit trails, and secure access from day one, providing confidence that sensitive data is protected during setup and ongoing use.; ; Networked Topology: The platform operates in a cloud-based SaaS environment, which simplifies deployment across networked topologies. There is no requirement for local hosting, and integration with firewalls, SSO, or Active Directory is straightforward, enabling seamless connectivity with existing enterprise systems.; ; System Administration: Administrators can configure user roles, messaging workflows, and branding through Publisure’s intuitive administration interfaces. Integrations with hybrid mail, digital communication providers, and third-party APIs are managed via comprehensive Document APIs, allowing secure automation of message delivery.; ; User Adoption: Publisure provides a combination of onsite and online training, as well as detailed user documentation, to support adoption. ; Training covers message creation, template management, auditing, and reporting, ensuring users can confidently send communications across multiple physical and digital channels using simple least cost, auditable workflows.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Publisure allows customer data to be securely catalogued, indexed, and extracted using built-in, standardised export routines. ; ; All communications, templates, audit logs, and user activity are stored in structured formats, with metadata applied to enable easy indexing and search. This ensures each record can be accurately tracked, filtered, and retrieved while maintaining information governance and compliance standards such as GDPR or NHS requirements.; ; Standard export routines allow administrators to select specific datasets or time periods for extraction, producing outputs in common formats such as CSV, XML, or JSON. These formats are compatible with other systems, enabling secure migration or analysis without needing custom tools. All extraction processes are logged, providing a full audit trail of who accessed data and when, preserving accountability.; ; For organisations with more complex requirements, the Document API can be configured to programmatically query, filter, and export large volumes of data in a controlled and secure manner. Combined with role-based access controls and encryption in transit, this approach ensures that sensitive customer information is protected throughout the cataloguing, indexing, and extraction processes, giving organisations confidence in data portability and security.
• End-of-contract process: Standard and Custom Data Exports; ; Publisure includes standard data export routines as part of the subscription or contract price. These exports cover commonly required datasets—such as communications history, templates, user activity, and audit logs—using built-in tools or standard formats (CSV, XML, JSON). This ensures customers can securely catalogue, index, and extract their data as part of routine operations without additional cost.; ; For non-standard or customised data exports, such as tailored reports, complex queries, or data transformations outside the scope of the standard routines, additional charges may apply. This allows Publisure to provide specialist support or development resources to meet unique requirements, while keeping the base service predictable and cost-effective.; ; In all cases, both standard and custom exports maintain security, compliance, and auditability, ensuring that sensitive information is protected and fully traceable throughout the extraction process. Customers can therefore rely on Publisure for routine data portability as part of their contract, while retaining the option for bespoke extraction services if their needs go beyond standard operations.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile Device may offer simplified user interface
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: In addition to our standard Publisure Clients, Publisure provides detailed Administration, logging and dashboard interfaces. In addition Publisure provides documented API interfaces facilitating simple management and use of our SaaS based services
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Publisure is committed to developing user interfaces that support those with disabilities that require assistive technology; ; For example, that means you should be able to:; • change colours, contrast levels and fonts using browser or device settings; • zoom in up to 400% without the text spilling off the screen; • navigate most of the website using a keyboard or speech recognition software; ; This covers our user based client interfaces including our intelligent print driver, Post Box and Publisure Lite applications; Conformance status; ; The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Publisure print driver known as POD, user PostBox and Publisure Lite interfaces are conformant with WCAG 2.2 level AA. ; ; Known Limitations; ; The current iteration of our MailCentral platform (v8.1) provides accessible user interfaces for all user based submission, management and receipt of digital documents via Publisure Lite. It currently excludes the back office administration interfaces used to initially set up and configure the MailCentral application.
• API: Yes
• What users can and can't do using the API: Publisure leverages Postman to guide customers through its API, providing a clear, interactive way to set up the service and manage communications programmatically. Using Postman collections, users can see example requests, configure their accounts, and make updates such as adding users or adjusting message workflows directly through the API. While the API enables extensive control over communications, certain system-level settings—like enterprise-wide configurations or security policies—must still be managed through the Publisure platform interface, as these cannot be modified via the API. This ensures secure, compliant operation while giving customers flexible programmatic access for day-to-day updates.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Publisure allows System Administrators to configure and customise the platform to reflect their corporate branding, ensuring a consistent look and feel across all communications. ; ; It can integrate with the customer’s Single Sign-On (SSO) or Active Directory, replicating existing organisational structures for seamless user management. ; ; The platform also leverages existing integrations with hybrid mail and digital communication providers, while offering flexible API support to connect with third-party communication channels, enabling organisations to unify and streamline all their messaging workflows in one secure, centralised system.; ; Most system configurations and customisatoin is handled through Publisure’s intuitive administration interfaces, providing administrators with granular control over user permissions, message workflows, templates, and branding settings. Integrations with external systems, including hybrid mail providers and digital communication platforms, are managed via Publisure’s comprehensive Document API interfaces, enabling secure, programmatic access for automated message creation, delivery, and tracking across multiple channels.

Scaling

• Independence of resources: Publisure’s hosted solution in Microsoft Azure is designed for scalability and resilience, ensuring that each customer experiences consistent performance regardless of overall system demand. By leveraging Azure’s cloud infrastructure, the platform can dynamically scale compute, storage, and messaging resources to handle spikes in communications traffic without affecting other users. This multi-tenant architecture with isolated resource allocation ensures that one organisation’s high-volume activity—such as sending bulk SMS or hybrid mail—does not impact the performance, reliability, or availability experienced by other customers. Combined with Azure’s built-in redundancy, load balancing, and monitoring, this approach provides organisations with a secure, robust, and predictable service.

Analytics

• Service usage metrics: Yes
• Metrics types: Publisure provides comprehensive service metrics that give organisations full visibility and control over their communications. Metrics include service availability, tracking uptime and system performance, and detailed reporting on the number and type of communications sent across hybrid mail, SMS, email, web portal, and app channels. The platform monitors success and failure rates for each message, enabling prompt identification of delivery issues. Associated cost metrics are also captured, providing transparency on expenditure per channel and per communication. These insights help organisations optimise workflows, improve delivery efficiency, and maintain accountability for both operational performance and budget management.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users are able to export their data using standard management reports, extract routines or API interfaces
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Publisure is hosted in Azure UK only datacentres; ; Microsoft Azure provides highly reliable infrastructure in its UK regions, designed to ensure consistent service availability for cloud-hosted applications like Publisure. Standard Azure availability typically targets 99.9% uptime for most services, supported by redundant compute, storage, and networking resources across multiple data centres within the region. Azure’s built-in fault tolerance, load balancing, and automatic failover mechanisms ensure that planned maintenance or hardware failures do not disrupt service. Additionally, Azure’s monitoring and alerting systems allow rapid detection and resolution of issues, giving organisations confidence that their critical communications and data remain accessible, secure, and continuously operational under standard service agreements.
• Approach to resilience: Microsoft Azure is designed to provide highly resilient cloud infrastructure that ensures services remain available and operational even in the event of hardware failures, network disruptions, or data centre outages. Azure achieves this through geographically distributed data centers, redundant compute and storage resources, automatic failover, and load balancing. Built-in monitoring and recovery mechanisms allow rapid detection and resolution of issues, while disaster recovery features enable continuity of critical applications and data. This resilience ensures that organisations using Azure-hosted solutions, such as Publisure, can maintain secure, uninterrupted access to their systems and communications under a wide range of operational conditions
• Outage reporting: Outages are automatically report via email communications

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Publisure restricts access to management interfaces and support channels through multi-layered authentication and integration with enterprise identity systems. Users can log in via Single Sign-On (SSO), ensuring credentials are centrally managed and aligned with organisational policies. Two-factor authentication (2FA) adds an additional security layer, requiring users to verify their identity with a second factor. Access is further controlled with secure login credentials, role-based permissions, and password policies that enforce complexity, expiry, and lockout rules. Combined, these measures ensure that only authorised personnel can access sensitive administrative functions and support interfaces, protecting data, system configurations, and communications workflows.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Publisure’s commitment to information security is underpinned by its ISO 27001 accreditation, demonstrating that the platform adheres to internationally recognised standards for managing sensitive data. All information security policies and processes are formally documented, regularly reviewed, and rigorously enforced, covering areas such as access control, data encryption, incident management, and secure communications. The accreditation ensures that risk management, operational controls, and compliance obligations are consistently applied across the platform, giving organisations confidence that patient and corporate data are handled securely. This framework supports both regulatory compliance and best-practice governance, providing a robust foundation for secure deployment and operation of the Publisure platform.; ; Responsibilities are clearly defined across roles, from senior management overseeing strategic compliance, to operational teams managing day-to-day adherence to policies. Regular internal audits, monitoring, and automated system checks track adherence to access controls, data handling procedures, and communication workflows. Any deviations or incidents are promptly reported through defined escalation channels, with corrective actions documented and tracked to resolution. This structured approach ensures transparency, accountability, and continuous improvement, giving organisations confidence that Publisure’s policies are consistently applied and regulatory requirements, such as ISO 27001 standards, are fully maintained.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: As part of its ISO 27001 certification, Publisure tracks all platform components—including servers, applications, databases, and integrations—throughout their lifecycle using version control and detailed cataloguing. Proposed changes undergo a formal assessment to evaluate potential impacts on security, compliance, and system performance. Changes are tested in controlled environments before production deployment, and post-implementation monitoring ensures success. All modifications are documented, providing a complete audit trail. This structured approach maintains system integrity, supports ISO 27001 compliance, and ensures that updates, patches, and enhancements are implemented safely and consistently, giving customers confidence that their data and services remain secure and reliable.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Publisure maintains a proactive vulnerability management process to protect its services. Potential threats are assessed continuously using automated scans, internal and external penetration testing, and risk analysis to identify vulnerabilities that could impact security or availability. Patch deployment follows a risk-based approach, prioritising critical fixes and deploying them to development, test, and production environments as quickly as possible, typically within defined SLAs. Threat intelligence is sourced from vendor advisories, security communities, government alerts, and industry-standard databases such as CVE and NIST. All findings and remediation actions are logged to maintain a full audit trail, ensuring compliance and ongoing system resilience.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Publisure employs continuous protective monitoring to detect potential security compromises across its platform. Automated tools and system logs track unusual activity, access anomalies, and performance deviations to identify threats early. When a potential compromise is detected, alerts are triaged immediately, and the incident response team investigates to contain, mitigate, and remediate the issue. Response actions follow predefined procedures aligned with severity, ensuring that critical incidents are addressed rapidly, typically within hours. All monitoring activities, alerts, and responses are logged, providing a full audit trail that supports compliance, accountability, and continuous improvement of security posture
• Incident management type: Supplier-defined controls
• Incident management approach: Publisure maintains pre-defined incident management processes for common security, operational, and service events, documented within our certified ISO27001 processes. Users can report incidents through dedicated support channels, including email, portal submissions, or phone, ensuring prompt notification. Each incident is logged, triaged, and investigated according to severity, with clear escalation paths. Upon resolution, detailed incident reports are produced, documenting root cause, actions taken, and preventive measures. All processes and reporting are fully documented, regularly reviewed, and consistently followed, providing transparency, accountability, and assurance that incidents are managed efficiently while maintaining compliance with regulatory and organisational requirements.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Publisure provides a limited download 'try before you buy' service restricting users to a limited number of communications

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre for Assessment
• ISO/IEC 27001 accreditation date: Thursday 24 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification
• ISO 9001 accreditation date: Friday 18 July 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3a15ae52-7dc9-4b12-a58c-cf575ab2c9b3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 395baabf-1de3-4654-9d67-2668022e1cd1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@publisure.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.