APPRILIS LTD

ShareDo (Clio Operate): Legal, Regulatory and Compliance work management platform

ShareDo/Clio-Operate is a cloud-based adaptive case and matter management platform designed for organisations who deal with complex legal, regulatory and compliance operations. It acts as a central work management system that brings together case management, workflow automation, document handling, business intelligence and client engagement tools into a single, configurable environment.

Features

• Adaptive case and matter management for all legal/regulatory practice types
• Low-code workflow automation to simplify processes organisation-wide
• Real-time visibility over case status, workloads and deadlines
• Integration with existing systems and cloud-based infrastructure
• Configurable templates and document generation for consistency and efficiency
• Scalable architecture accommodating growth and high matter volumes
• Centralised matter data to support collaboration across teams
• Automated tracking of time, tasks, and financials for billing accuracy
• Insight and reporting tools to support performance monitoring and optimisation
• Compliant AI‑Powered Business Intelligence & Machine Learning

Benefits

• Reduces administrative overhead and increases operational efficiency
• Improves case management consistency across departments and locations
• Enhances collaboration and information sharing across legal teams
• Speeds up matter intake, case handling, and turnaround times
• Supports scalability without proportional headcount growth
• Provides comprehensive matter history and auditability for compliance
• Enables better resource allocation and workload balancing
• Standardises document and process outputs for quality and consistency
• Improves billing accuracy and case profitability tracking
• Delivers clearer insights into matters, performance, and utilisation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@apprilis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

387903712082908

Contact

David Newbigging
07707 038420
commercial@apprilis.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • EDiscovery and forensics

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Product Content Management Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Minimum 8Gb RAM, Intel i5 or above (or equivalent)
  • Up-to-date modern browsers (ideally Chromium-based such as Chrome or Edge)
  • Minimum screen resolution of 1080p (1920x1080)
  • An internal network capacity of 1Gbps or above

User support

• Email or online ticketing support: Yes
• Support response times: Typically within 1 business day for non urgent issues (via email), However, you can access our support services through the ShareDo application for a faster turnaround time.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Apprilis/ShareDo provide two different support packages:; 1. Regular support focuses on addressing product defects and providing guidance for customisation or environmental defects.; 2. Premium Support package includes the following key features:; Product Defect Support; Customisation Support; Guidance and Resources; Our Premium Support package is designed to provide comprehensive assistance for product defects while also offering options for customisation support through our Professional Services team.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding with ShareDo begins with a discovery phase to understand the organisation's structure, existing processes, matter types and unique requirements. The Apprilis/ShareDo team works with stakeholders across practice groups to define workflows, document templates, roles and permissions. The platform is configured using its low-code workflow automation tools and template generation capabilities. Document storage, matter data, communications, tasks and financials are migrated or connected where appropriate. Users and teams receive training on the system, processes and best-practice use of workflows, templates and matter handling. Pilot deployment allows testing of workflows on a subset of matters to validate configuration, document generation, communication flows, and reporting. Once validated, rollout proceeds firm-wide with support from ShareDo during initial cases. Ongoing support includes access to system updates, configuration assistance, and guidance on process optimisation as the organisation's use of the platform evolves.; Resource support is available 24/7 through our online knowledge base, quick start guides and training videos.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At contract termination, ShareDo supports export of matter and case data, documents, communications, history, task and workflow logs, billing and financial records, and configuration metadata. Data can be provided in standard formats compatible with common document and data management tools to support migration or archiving. Once export is complete and validated by the client, ShareDo will remove associated data from its production systems in line with its data retention and disposal policies. Documentation around schema, configuration, and data structure is provided to aid import into alternate systems. This approach ensures clients retain full ownership and control of their matter history and records beyond the contract period, allowing future flexibility and compliance with audit or regulatory requirements.
• End-of-contract process: At the end of a ShareDo contract, organisations follow a structured process designed to ensure data security, compliance, and continuity. Contracts are typically annual or multi-year subscriptions, requiring formal notice for renewal or termination, with early termination potentially incurring fees. Customers retain ownership of their data, and ShareDo provides tools to export all matter, workflow, and document information in standard formats, either via the platform or API, ensuring continuity for migration or integration with other systems. Following the export period, access may enter a read-only or grace phase, allowing final data extraction before permanent deletion. ShareDo then securely removes all customer data from its systems, adhering to enterprise-grade security standards such as ISO/IEC 27001, ensuring it cannot be recovered. All platform access—including workflows, dashboards, automations, and integrations—ceases at the end of the contract or grace period. Customers are responsible for migrating dependencies, completing compliance obligations, and retaining audit evidence where required. Certificates of deletion or confirmation of termination may be provided to demonstrate compliance. Proactive planning for data export, workflow continuity, and integration management is critical to minimise operational disruption and ensure a smooth transition at contract expiry.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The ShareDo service interface is designed to streamline and optimise the management of work through a user-friendly experience. Here are some key features of the interface:; ; User Profile and Navigation: Users have access to a personalised profile, which includes navigation bars for easy access.; ; Work Management Tools: The interface provides visibility into how work is allocated, allowing users to manage tasks effectively. ; ; Document Management: ShareDo integrates seamlessly with existing Document Management Systems (DMS), allowing users to access, edit, and manage documents.; ; Collaboration Features: The interface includes tools for effective collaboration, enabling users to share information and documents securely.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have tested our interface via an accessibility audit.
• API: Yes
• What users can and can't do using the API: Using the ShareDo API, users can perform a wide range of actions that mirror the functionalities available in the ShareDo user interface.; ; What Users Can Do:; Access Functionality: Every piece of functionality available in the ShareDo user experience (UX) is also accessible via the REST API. This includes over 400 API endpoints that allow for system-to-system integration.; ; CRUD Operations: Users can perform Create, Read, Update, and Delete (CRUD) operations on various resources. For example:; ; Get Work Item Data; Update Work Item Data; Manage Participants: Users can manage participants associated with work items. i.e.; Add Participants; Get Participants; Use Remote Procedure Calls; ; Integration with External Systems: Users can integrate ShareDo with external applications using the public APIs, enabling seamless data exchange and functionality.; ; What Users Can’t Do:; Access Internal APIs: Users are restricted from using internal APIs that are not exposed via the public API. The public API is specifically designed for external integrations.; ; Perform Unsupported Operations: If a specific operation is not covered by the public API, users cannot perform that operation until a corresponding public API is made available.; ; Access Without Authentication: All API calls require proper authentication tokens, ensuring that only authorised users can access the API functionalities.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise ShareDo to their specific needs:; 1. Build and Extend the UI; Custom Portal Widgets: Users can create custom portal widgets that can be added to both portals and blades. This allows for a personalised user experience tailored to specific workflows or information needs.; Custom Blades: Users can also create custom blades to enhance the functionality and layout of the interface.; 2. Build and Extend Workflows; Visual Workflow Designer: Users can automate workflow processes using the Visual Workflow Designer, which provides a user-friendly interface for creating workflows.; Script Workflow Designer: For more complex processes, users can utilise the Script Workflow Designer to automate workflows with custom scripts.; Custom Workflow Actions: Users can extend the workflow canvas by adding custom workflow actions, allowing greater flexibility in how workflows are managed.; 3. Integration Capabilities; API Access: ShareDo is developed with an API-first approach, exposing a rich set of APIs that users can consume from external applications. This allows for integration with other systems and the ability to build composite applications that incorporate data from various sources.; 4. Personalisation Engine; Portal Modeller: Users can configure personalised and optimised digital experiences for employees, clients, and partners, enhancing user engagement and satisfaction.

Scaling

• Independence of resources: We guarantee that users aren’t affected by the demand other users place on our service through our inherently scalable architecture. This design allows us to maintain system performance regardless of the number of additional users accessing the platform.; ; By ensuring that our infrastructure can scale effectively, we can accommodate varying levels of demand without compromising the user experience. This means that even as more users engage with the system, each user can continue to operate efficiently without experiencing slowdowns or interruptions.; ; For more detailed information about our architecture and performance capabilities, please refer to our documentation at https://help.sharedo.co.uk

Analytics

• Service usage metrics: Yes
• Metrics types: Contextual ‘Radars’: These are embedded within ShareDo user screens, displaying key performance indicators (KPIs) relevant to the user at that moment.; ; Dashboards: Specific dashboards can be accessed through ShareDo's framework, providing a comprehensive view of service usage and performance.; ; Embedded Microsoft Power BI Reports: ShareDo allows for the integration of Power BI reports, which can offer deeper insights into service usage metrics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ShareDo/Clio

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: ShareDo enables export of all matter data, documents, communication logs, workflow history, financial records and configuration metadata using commonly supported formats such as CSV, JSON or structured data extracts. API-based extraction is available for automated or large-scale migration. Documentation describing exported data structures supports onward processing. ShareDo assists with validation to ensure completeness and accuracy of all exports.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Canonical SQL schema
  • Rest API available

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee a high level of service availability through our inherently scalable architecture. This design allows us to maintain system performance regardless of the number of additional users accessing the platform.; ; Our infrastructure is built to accommodate varying levels of demand without compromising the user experience, ensuring that each user can operate efficiently without experiencing slowdowns or interruptions.; ; For more detailed information about our service availability and performance capabilities, you can refer to our documentation at https://https://help.sharedo.co.uk/
• Approach to resilience: Our service is designed to be resilient through several key features and architectural choices:; ; 1. Fault-Tolerant Event Engine; The Event Engine is a central service that operates on a distributed, fault-tolerant model. It consists of multiple nodes, each running roles that can handle events. This design ensures that if one node fails, others can continue processing events, maintaining overall system functionality.; ; 2. Self-Healing Processes; Roles within the Event Engine are designed to be resilient and self-healing. If a role encounters an error, it is programmed to fail fast and restart automatically. This minimises downtime and ensures that the service can recover from errors without manual intervention.; ; 3. Automated Maintenance Tasks; We implement automated maintenance tasks that regularly check the health of linked services and refresh tokens for integrations. If a token renewal fails, the service is automatically unlinked, and users are notified to re-link it, ensuring continuous operation.; ; 4. Regular Updates and Patches; We continuously improve our service through regular updates and patches. For example, our recent patch release focused on enhancing the stability of the event engine, addressing rare edge cases that could lead to service unavailability.
• Outage reporting: Our service utilises a notification system to inform users about important events, including outages. When an outage occurs, notifications can be sent to subscribed users through various channels, such as in-app messages, emails, or SMS messages.; ; Notification Types; In-App Notifications: Users receive immediate alerts within the ShareDo application.; Email Notifications: Users can be notified via email about the outage and any relevant updates.; SMS Notifications: For urgent alerts, SMS notifications can be sent to ensure users are informed promptly.; Notification Diagnostics; When a notification is raised, an entry is recorded in the Notifications Diagnostics screen. This screen provides details such as:; ; Notification Type; User receiving the notification; Title and message of the notification; A link to the relevant work item; Overview of the channels through which the notification was sent

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to administration interfaces, configuration tools and support channels is restricted to authorised personnel. Role-based permissions ensure only designated users can modify workflows, templates, matter structures or system settings. Support interactions are authenticated, and privileged actions are logged for audit and governance purposes.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow several information security policies and processes to ensure the protection of data and compliance with relevant regulations:; ; 1. Encryption; We support the encryption of sensitive data at rest, such as credentials for accessing external resources. Data in transit is encrypted using HTTPS. In our SaaS environment, virtual machines in Azure are deployed with disk encryption, and all backups are also encrypted. We support Bring Your Own Key (BYOK) if required.; 2. Auditing; ShareDo maintains two audit streams: a forensic audit that records every touchpoint (data changes, task updates, etc.) with details such as date, time, user, and changes made. The second stream visually represents key case steps, helping users understand case-related events.; 3. Personal Identifiable Information (PII) Management; Access to PII is strictly controlled based on application permissions. ; 4. Data Retention and Anonymisation; We provide features to permanently delete or anonymise data as required, such as during configuration changes or in response to "Right to be Forgotten" requests. We have tools for both anonymisation and destructive deletion, ensuring compliance with data retention policies.; 5. Security Barriers; Security barriers allow us to configure security policies that restrict access to specific matters or roles, reducing the risk of human error.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow structured configuration and change management processes within ShareDo to ensure reliable management of work types and system configurations. Administrators set up work type change rules and validation rules to control changes and prevent errors, including phase and sub-type mapping checks. Users are guided to resolve any validation issues before confirming changes. We create and maintain configuration artefacts with clear naming conventions and coordinate configuration teams across the organisation. All changes are recorded in chronology entries, providing an audit trail. These processes maintain system integrity, clarity, and consistency while enabling systematic, controlled updates.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We maintain a comprehensive vulnerability management process to safeguard system security and integrity. Regular vulnerability assessments identify potential weaknesses across infrastructure and applications. Identified issues undergo risk evaluation to prioritise remediation based on impact. Remediation measures include patching, software updates, and configuration adjustments to address vulnerabilities. Our systems are under continuous monitoring to detect emerging threats and respond proactively. All findings, actions, and remediation efforts are fully documented and reported, ensuring transparency, accountability, and an auditable record of security management.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We maintain robust protective monitoring processes to ensure system security and integrity. Auditing includes forensic audits, capturing all data changes and task updates, and case chronology, providing a visual history of key case steps. PII management enforces strict access controls and monitors user activity via audit logs to prevent unauthorised access. We support subject access requests by providing comprehensive records of participant interactions, accessible manually or via reports. Data retention and anonymisation processes allow secure deletion or anonymisation of information, ensuring compliance with configuration changes or "Right to be Forgotten" requests. These measures safeguard data, enhance transparency, and maintain accountability.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: ShareDo maintains processes for logging, assessing and responding to incidents affecting availability, performance or data integrity. Incidents are categorised by severity, with escalation paths to ensure timely response. Clients are informed of incidents that may impact their operations. Root cause analysis is conducted for significant events, and corrective actions are implemented to prevent recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Monday 24 November 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Monday 24 November 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C18087df-fbe7-441c-8137-34847d8d86c5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C5eb6ef6-96c7-4b48-975e-45a25945bcc7
• Other security certifications: Yes
• Any other security certifications: ICO - Data Protection Certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@apprilis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.