CDW Limited
CDW Platform Management Infrastructure-as-a-Service (IaaS)
Platform Management provides remote monitoring, technical support services and administration of on premise server based operating systems, hypervisors and applications. This service provides an alternative support model where customers shift some or the entire day-to-day support burden to the CDW managed services team.
Features
- Technical support services
- Remote monitoring
- Performance reporting
- Platform administration
- Patch management
- Service management
- Endpoint protection (optional)
- Service readiness assessments
Benefits
- Dedicated Service Operations Centre available 24x7x365
- 600+ Service Professionals covering the full IT service suite
- 60,000+ contacts managed by the Service Desk each month
- Multilingual Service Desk
- Over 20,000 incidents managed to completion every month
- 4,000+ monthly client visits supported by over 150 engineers
- Proven ability to support IT estates in 70+ countries
- Fully compliant with key ISO, security and ITIL frameworks
Pricing
£7 a unit
- Education pricing available
Service documents
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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@uk.cdw.com.
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Framework
G-Cloud 14
Service ID
3 8 7 9 8 4 6 3 3 3 7 1 9 2 0
Contact
CDW Limited
Andy Wood
Telephone: 0161 837 7744
Email: tenders@uk.cdw.com
Planning
- Planning service
- Yes
- How the planning service works
- Via CDW CloudCare
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- CDW deliver knowledge transfer training through our technical consultants, vendor approved training courses and training tailored to the customer's IT environment.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- ISO 9001, 20000, 27001 certified
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- CDW support cloud hosting and software services through our 24x7 Service Centre.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Subject to contract SLA
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Dependent on the requirement
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd's Register
- ISO/IEC 27001 accreditation date
- 01/08/2023
- What the ISO/IEC 27001 doesn’t cover
- Nothing
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Security Metrics
- PCI DSS accreditation date
- 21st June 2020
- What the PCI DSS doesn’t cover
- Nothing
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.
CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):
-Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.
-Energy-efficient lighting solutions, including indoor and outdoor LED lighting.
-Motion sensor lighting and conveyor systems that turn off in response to inactivity.
-Water consumption solutions, including rainwater harvesting efforts.
-“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.
-A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs
-A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.
Additionally, at our distribution centres, we have recycled:
-2,966 tons of packaging material
-9,794 tons of cardboard
-636 tons of paper
-Thousands of wood and plastic pallets
Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.Equal opportunity
CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:
-Always do their best to make everyone at CDW feel welcome
-Treat other coworkers with respect and dignity
-Maintain an inclusive workplace in which all coworkers can demonstrate their full potential
-Respect the unique attributes and perspectives of every coworker
CDW provides equal treatment and opportunity without regard to:
-Race
-Skin colour
-Religion
-National origin
-Gender
-Sexual orientation
-Gender identity
-Disability
-Age
Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:
-Armed Forces Network
-Black Coworker Network
-Disability Support Network
-PRIDE+
-United Support Network
-Women’s International Network
CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.
Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.
CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.Wellbeing
CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families.
Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social
wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.
CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.
Ongoing coworker engagement is fostered through regular communications events, including:
-Monthly wellness e-newsletters promoting benefits available to coworkers
-Workshops and activities focused on timely topics
-Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude
As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.
CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.
Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.
Pricing
- Price
- £7 a unit
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@uk.cdw.com.
Tell them what format you need. It will help if you say what assistive technology you use.