Capture

Capture Ltd - Digital Asset Management (DAM) specialists

Capture's digital asset management (DAM) platform help UK governmental organisation to maximise the value of you media - images, video, documents and other types of digital content. Ingest, Manage and Share your assets easily with your communities. Supported by our team experts who offer practical, hands-on services.

Features

• Digital Asset Management (DAM)
• Storage offering with back-up and maintenance
• Submissions module: manage incoming content from your contributors
• Keywording module: state of the art tool to enrich metadata
• Website module: front-end interface for user access, with WordPress (CMS)
• Permissions module: multiple layered permissions to control user access
• CRM module: management of clients, contributors, and contacts
• Reports module: customisable reports on data from across the platform
• Licensing module: monetise content via eCommerce and basket capability
• Finance and royalties modules: manage asset sales and contributor payments

Benefits

• Secure the future of your archive with scalable trusted technology.
• Access data globally with a reliable storage solution.
• Monetise your content to generate revenue from your digital collection(s).
• Practice legal compliance and manage rights when handling digital content.
• Surface existing content to avoid recommissioning, relicensing, or reproducing assets
• Control brand consistency with a unified repository of assets.
• Save time by accessing content in a single searchable location.
• Serve the unique demands of different audiences with tailored content
• Encourage collaboration amongst your staff for increased efficiency and innovation
• Reliable technology with backup, archive, and a complete DR solution.

£250.00 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.caw@capture.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

388233230371905

Contact

Nick Caw
+44 118 338 0960
nick.caw@capture.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Service an extension to Capture's system is based on Wordpress. It can therefore integrate with most Wordpress plugins.; Capture's system has a published open API and can connect to a wide range of third party solutions, for example CRM, Finance, Collections Management and inhouse solutions.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: We do not anticipate any significant constraints to our service.; ; We make every effort to provide platform availability it may be necessary to undertake maintenance to our platform. This may create service availability restrictions. We always provide reasonable notice to our user community ahead of such activity to minimise disruption.
• System requirements:
  • Users will need a device connected to the internet
  • Users will need a compatible web browser on that device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Capture have a range of SLA models available ) with different associated response and resolution times. Response times are dependent on the priority level of the ticket, which is categorised into Critical/Priority 1, High/Priority 2, Medium/Priority 3, Low/Priority 4.; ; Our Standard SLA includes 24x7, realtime self serve support and ticket logging.; ; Real-time telephone including escalated support is available during UK business hours, Monday - Friday.; ; Custom SLA packages can include faster responses, dedicated resource and out of hours assistance.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support via Capture’s service desk to authorised Client personnel will be available 24/7, 365 days of the year. Manned telephone based support will be available from Monday to Friday (excluding UK bank holidays) between the hours of 09:00-17:30 (UK time).; ; Capture have a range of SLA models available (standard, green, orange, and red) with different associated response and resolution times. Response and resolution times are dependent on the priority level of the ticket, which is categorised into Critical/Priority 1, High/Priority 2, Medium/Priority 3, Low/Priority 4.; ; Standard SLA – included in maintenance, support and ongoing licence fee.; Heightened SLAs are available and charged as per our published rate card.; ; Capture shall provide support engineers (CSEs) named in the Order Confirmation who are assigned to the Client’s account. The CSEs shall handle Tickets from the Client and shall maintain continuity of knowledge of the Client account history. Capture shall use reasonable endeavours to provide continuity of CSEs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Capture provides new users extensive support including training, documentation, online wiki and community support and access to our customer success team for ongoing support.; ; Training is an integral part of our delivery model. Capture believes that excellent, hands-on training is essential – and the way this is delivered can be adapted to client preferences e.g.: face-to-face; remote; one-to-one; one-to-many – always by a Capture expert – are among the options. All training is backed up with documentation, a fully searchable manual, and training videos. We are also bringing in short competence tests on various modules, and certification for those who gain proficiency in working with the Capture platform. Part of our training package is design to help our customer’s client team think how they are going to champion the system across their user base to encourage take-up and to implement change – and make the most of their new technology investment.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video walk throughs
• End-of-contract data extraction: Capture can extract all assets and related data from the platform at any time during the contract term.
• End-of-contract process: Clients typically must give 90 days’ written notice to terminate the contract in line with the contract terms agreed.; ; Capture has a documented offboarding process for all clients.; ; Upon termination, all licences granted under the agreement shall immediately terminate. Capture shall provide the client with reasonable assistance in migrating the Services to a new supplier subject to the client paying Capture’s reasonable fees.; ; Capture willdestroy or otherwise dispose of any of the Client Data in its possession unless Capture receives, no later than thirty days before the effective date of the termination of the agreement, a written request, for the delivery to the Client of the then most recent back-up of the Client Data.; ; Capture shall use reasonable commercial endeavours to provide the back-up and any transition services to the client within 30 days of its receipt of such a written request, provided that the client has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). The Client shall pay all reasonable expenses incurred by Capture in returning client data.; ; Capture can offer custom Transition Services should this be required which would be quoted for separately.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences, all services are delivered via a browser - not mobile or desktop specific applications.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Capture has two main user interfaces. For most users, our Front End comes with a beautifully designed template utilising WordPress Content Management System (CMS) to control design. The template can be customised to reflect your branding using the WordPress widgets. Bespoke designs are also available at an additional cost, or can be developed by your own developers via the API.; ; System administrators have access to our Back Office - a similarly modern, intuitive UX used for the management of content, users, workflows, metadata and more.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Regular testing on accessibility is carried out using a mixture of automated and manual testing. Manual testing is carried out on the common codebase by the QA team using the accessibility checklist (https://accessibility.18f.gov/checklist/) as a point of reference alongside Capture’s testing methodology. For clients who have a custom design template, accessibility testing is incorporated into the QA process as part of project deployment. Capture use WAVE (https://wave.webaim.org/extension). The WAVE Chrome and Firefox extensions allows you to evaluate web content for accessibility issues directly within Chrome and Firefox browsers. ; ; We also work with Accessibility consultancies to ensure our work is independently assessed.
• API: Yes
• What users can and can't do using the API: Capture has a fully documented, open API - typically used to link our platform to our clients other software solutions eg ERP, CMS and CRM. ; ; The API is constantly evolving through active and continuous development. You can access our API documentation here: https://api.captureweb.net; ; Capture’s Front End is entirely API driven so customers can also develop their own web experiences if they want to go beyond our standard templates. Functionality includes, search, download, sharing, lightboxes, and can extend to complete development of the front-end interface. There are also some limited administrative actions such as managing finance, royalties, keywording, users permissions etc. There are a number of administrative API functions that allow CRUD operations.; ; We place no restrictions on how our clients use our API - we can either lead on any development or act in a supporting role.; ; We do operate a fair use policy for our API, with a maximum monthly call limit as set out in our fair use policy.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: As part of our standard deployment we help clients configure both the Front End and Back Office. This includes training allowing our clients to undertake customisation themselves once the site is live. More complex changes are undertaken by Capture.; ; Examples of user led customisation include:; ; Front End design – customise the look and feel of the Front-End website using WordPress widgets to change images/text/logos, add custom pages (i.e. help pages, about us, privacy policy page etc), and customise terminology (i.e. do you use the term groups, galleries, collections, themes etc). ; Metadata fields – clients can add/edit custom metadata fields. These fields can be made searchable, or just for reference. You can select which fields are displayed on the Front End users and set up custom mapping for incoming metadata into the corresponding fields.; Capturing data – you can customise what data is captured eg on registration, whether you use drop downs, open text fields, mandatory fields etc. This applies to other forms of data capture, including on download. Or if a user is licensing an asset, customise what licensing options are available, and then what data is collected to determine the price.

Scaling

• Independence of resources: Capture utilised both pooled storage and a virtualised hosting environment which both partitions individual client instances and allows for scaling as needed on a per customer basis. In addition to headroom built into our own architecture, we operate a hybrid cloud model with certain services utilising public cloud service. Customer therefore benefit from elastic, scalable compute.

Analytics

• Service usage metrics: Yes
• Metrics types: Incident Management:; Number of Incident calls raised by Client to Capture.; Breakdown of Incident calls by assigned priority levels.; Number of outstanding (open) Incident calls with Capture.; Incident resolution performance by call priority to show average and slowest time to resolve per priority level.; ; Request Fulfilment:; Number of Service Requests raised by Client to Capture.; Breakdown of Service Requests by assigned priority levels.; Number of outstanding (open) Service Requests with Capture.; Service Request resolution performance by call priority.; ; Service Operations:; Service Availability.; Number of changes undertaken that resulted in service unavailability / outage.; Total duration of interrupted service experienced.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Capture offers a range of self serve options for export.; ; Users can configure reports to export data in CSV, PDF, XML and HTML formats. Each report appears in a list on a browser page with options to select a format or to display data on the page. Users can also select assets in the DAM system and download their data to a CSV file, which they can also configure. Finally, data can be embedded in some types of assets when they are downloaded, eg in image files using standards such as IPTC.; ; Data can also be extracted using our API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • HTML
  • XML
  • API based
  • Original file format eg JPEG, MOV etc
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Embedded data such as IPTC
  • API
  • Any other open standard eg JPEG, MOV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Capture’s main availability metric is the uptime of the service. Capture guarantees availability of the platform to 99.5% over the period of a year, excluding Planned Maintenance Periods. Capture measures the availability of the Services 24/7, 365 days per year and shall monitor it in accordance with an availability management monitoring system. Refunds are in the form of service credits, up to 100% of the service in a month based on a breach of the 99.5% availability, across multiple instances.
• Approach to resilience: This information is not shared publicly and is available upon request.
• Outage reporting: Capture provides email based alerts for any outage to a pre-determined email address for each client. Depending on the nature of the escalation, a named client contacted may be contacted by phone. ; ; Information is also available within our client support portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Capture's Identity and Access Management model is based on an number of principles which include:; ; 1. User role based access controls to restrict access to specific parts of the application.; 2. Single Sign On support to align with customer's own policies if required.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA Certification Ltd
• ISO/IEC 27001 accreditation date: 13/12/2022
• What the ISO/IEC 27001 doesn’t cover: Our certification covers all the company's operations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Capture’s business activities and processes meet the requirements to the ISO27001 standard, for which we are certified. ; ; This includes an Information Security Management System framework in place. Adherence is contractual for all staff, contractors and third-parties and is managed via regular staff awareness training, risk assessment and continual improvement. Preventive and/or corrective actions are captured and tracked to successful resolution. The CEO is responsible for ensuring compliance with regulatory requirements and leads across company, dedicated ISMS board with support from an external data protection consultancy. ; ; That board meets every two weeks to a fixed agenda that drives the day to day activity and change programme. As part of our governance model, this board meets quarterly to review and plan.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management process is based on common DevOps patterns and is inline with the ISO 27001:2013. ; ; This allows us to react quickly to changes while maintaining a trial of those changes and where risk dictates including stakeholder approvals. We can be flexible with organisations whereby we can add your CAB (Change Advisory Board) into our process, allowing you to maintain a record and control of most changes
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management is aligned to our ISO 27001:2013 body of work. This includes documented patch management, AV and other vulnerability based processed and procedures.; ; We maintain active membership in multiple vulnerability mailing lists, supplier and OSWASP information for all software packages that we use. When a vulnerability is found, we review our system, code and infrastructure to check to see if it could affect our system. We then assess the risk and deploy patches to our services based on the severity of the risk. We aim to resolve any critical issues within 1 working day.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a number of automated detection tools to identify potential compromises of the system monitoring for potential attack vectors and notifying the technical team of any potential issues. Any such notification will be reviewed by our technical team. We aim to respond and secure any incidents within one working day.; ; All service monitoring forms aligns to the ISO 27001 framework.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management aligns to the ISO 27001 framework.; ; We have a range of procedures for incident management raised by automated monitoring systems, 3rd party tools or manual reporting. Support will first attempt to re-create the problem, and allocate a severity based on our SLA. Security issues are reviewed by members of our technical team, with an action plan produced based on severity and risk. An assessment of the log files will be performed and reviewed internally to look for any potential breach. The results of this will be escalated to director level, and the required stakeholders notified of our assessment.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Capture has a documented Sustainability Programme which can be shared on request. This covers our approach to development, hosting, our business operations (including offices, travel and sourcing) and charitable commitments.

  Equal opportunity

  Capture is an equal opportunity employer. We are proud of the diversity of our staff members.

  Wellbeing

  Capture has a Wellbeing Task Force, made up of a team members across the company. All members attend voluntarily on a monthly basis to review, discuss and implement cross company programmes that support our commitment to improving staff well being.

Pricing

• Price: £250.00 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trials and Proof of Concepts are available upon request for a limited time-period agreed with the client, based on a standard Capture implementation. Our experience shows that trials are infinitely more meaningful for the client when we engage with them throughout the allotted time via regular check-in calls.
• Link to free trial: https://www.capture.co.uk/contact/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.caw@capture.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.