Thales UK Ltd
Secure Connectivity Solutions
Thales specialise in the design of new and redesign of existing network architectures (SD-WAN/WAN/Wireless LAN/LAN) coupled with boundary protection services (Gateways) at the edge of customers secure networks into; PSN, LECN, IPED, cloud hosting, legacy datacentres and the Internet.
Features
- Connectivity of PSN, LECN, IPED, cloud hosting, datacentres and Internet
- SD-WAN solutions allowing connectivity up to Official-Sensitive to Cloud services
- Managed service allowing secure access to AWS, Azure and Google
- Secure network access design and implementation
- Couples with Thales High Assurance Remote Access for PNC/PND access
- Network access control for zero-trust access
- Secure boundary and endpoint enforcement
- Secure by Design flexible, high resilience and high availability services
- Secure Gateway Service Protection against data leakage, malware and phishing
- Guidance on compliance, NCSC Cloud Security principles and policy requirements
Benefits
- Accredited access solutions based on real-world implementations
- Resilient transit connections to IPED, LECN and PSN networks
- Fully or part managed services available for SD-WAN/WAN/Wireless LAN/LAN
- Cost effective modular design with customisable service offerings
- Predefined or tailored implementation patterns available
- Secure network access design, consultancy, deployment, monitoring, support and management
- ISO27001, ISO20000 and Public Sector certifications
- Managed and monitored 24x7x365 from UK List-X PASFs secure sites
- Expertly trained, SC, DV and NPPV3 security cleared personnel
- Architectures scaled flexibly to support business needs, changes or capacity
Pricing
£650 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
3 8 8 2 4 0 7 1 7 0 4 6 0 0 3
Contact
Thales UK Ltd
Phaedra Warnes
Telephone: 07974 011385
Email: fcmo@uk.thalesgroup.com
Planning
- Planning service
- Yes
- How the planning service works
-
Thales offers assistance with implementation and transition to your new service. This can be provided for existing or green field sites where no previous solution is in place. Thales can:
• Carry out site surveys.
• Develop transition plans/strategies.
• Develop implementation plans against previously developed designs.
Thales has extensive experience of systems integration and can operate as the prime contractor or work with the organisation appointed by the customer. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Thales will manage the implementation/transition by applying effective project governance, control and assurance of the project, monitoring and controlling the project to ensure successful delivery of timescales and performance in line with industry best practices; PRINCE2, CMMI, ITILv3, and Thales’ internal risk and opportunity management framework.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Fundamental to Thales UK capability to produce innovative reliable products and sustain superior performing operations is its commitment to ensuring that the highest international standards are maintained across the company. This is supported by Thales UK Business Management System, which plays a crucial role, focussing the entire company, its partners and suppliers, around a single purpose of sustainable customer satisfaction. The Business Management System contains all policies, procedures, instructions, guides, templates, forms and holds the following certification: (QMS) BS EN ISO 9001: 2015; (QMS) AS9100Rev D; (EMS) BS EN ISO14001: 2015; (OHSMS) BS EN ISO45001: 2018, (EMS) BS EN ISO50001: 2018 and SSIP (Safety Schemes in Procurement).
Activities carried out typically by the project Quality Assurance Manager in order to ensure the processes meet the needs of the project and are suitable for performing quality assurance evaluations. Process Control is conducted in accordance with the processes to guarantee quality, manage continuous improvement and defining and managing the Thales UK business management system.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Customers will be required to comply with security policies when consuming services at OFFICIAL, OFFICIAL SENSTIVIE or PSN PROTECTED levels. Thales offer consultancy for customers to the current status against the compliance required and detail approaches to mitigation against any shortfalls in that compliance.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Our Service Desk and Incident Management team are
• available 24x7x365
• accredited to ISO27001 and ISO20000 for Service Management
• all SC and NPPV3 cleared
Response is based on SLAs and service requirements agreed with the client. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Support is provided in line with customer specific SLAs.
Service Delivery Managers are assigned to each client.
Support is available via phone, e-mail or face-to-face meetings when required. Typically, the contract of work shall specify the required frequency of meetings, and further arrangements can be made as appropriate. We work closely with our customers to ensure that they have the support they require throughout the project; the basis of the support will depend on the specific needs of the project, the services procured, and the customer.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- 22 November 2023
- What the ISO/IEC 27001 doesn’t cover
- All SOC based MSSP services are covered by ISO27001.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- PSNSP certifications up to OFFICIAL SENSITIVE
- Police Enhanced Regime
- ISO20000 Accreditation
- PASF
- List-X
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Wellbeing
Fighting climate change
Thales UK has a clear focus on fighting climate change. Thales has set itself a target of becoming a Carbon Net Zero company by 2030, powered by cleaner energy used more efficiently at our sites and for our business, with renewable energy supplies.
There are several strategies that Thales and our Cyber offerings implement to fight climate change, including:
1) Sustainable future. Thales has put fighting climate change at the centre of its strategy, highlighted by the fact that tackling climate change is one of the 4 Thales strategic pillars. Thales Cyber security and consultancy offerings have enabled companies to develop secure and sustainable products, prevent product recalls, learn digital lessons and reduce rework that go towards meeting their strategic sustainability objectives and tackle climate change.
2) Travel reduction. Thales has introduced a Smart Working model to reduce the travelling required by the workforce. One pillar of this is arranging virtual meetings with Customers, Stakeholders and interested parties. Thales has also deployed numerous tools to enable Thales UK to effectively operate via remote / smart working. It is expected that meetings under G-Cloud could implement this methodology to offer the same benefits to the customer. Our Cyber Security Consultants, including those specialising in Cyber Security Management have championed this approach for several years, reducing the need for Thales and customers to travel to physical meetings.
3) Carbon reduction. Thales strives to implement carbon reduction, through a series of targets to reduce carbon emissions annually. Smart working, championed by our Cyber Security Consultants and offerings has been a key enabler of this strategy. Additionally, services enabling secure collaboration mean that businesses do not need to procure additional new hardware, thereby having a positive environmental impact.Tackling economic inequality
For the theme of “Tackling Economic Inequality” Thales’s methodology centres on a number of Sub themes these included: Levelling up, Increasing productivity and Education & Training.
Levelling up - Geographical Challenges
Thales is committed to the UK prosperity as a whole and drives economic activity in all parts of the country. In 2020, Thales supported over 25,400 jobs in the economy, driving growth in all four nations of the UK.
Thales works with local government and institutions to provide opportunities for local people and to support redevelopment of deprived parts of the UK. A recent example includes:
Investing in Wales - In partnership with Blaenau Gwent Council, the Welsh Assembly and the University of South Wales, Thales established a £20m National Digital Exploitation Centre in EbbwVale. It’s generating new jobs in high-demand and high-skill areas for a region that has suffered from economic inequality.
Education and Training
Thales is committed to the professional development of the contract workforce and provides access to learning opportunities to ensure employees have knowledge and skills to keep up with the pace of technological change.
Thales has an established early careers programme that attracts both apprentices and graduates (A&G) from a diverse background. In 2023 we hired 154 A&G colleagues, with a 2025 objective of at least 10% of all new hires to be graduates/apprentices.
Where appropriate due to Security Aspects, Thales will enable A&Gs to work alongside projects teams to learn ‘on the job’ and gain valuable insights beyond academic lessons.
School STEM Workshops. Careers Fairs & Volunteering
Thales has an established partnership with the Smallpeice Trust to deliver STEM and careers workshops to members of underrepresented groups in schools/colleges serving disadvantaged communities.
All employees benefit from 24 hours yearly allowance for volunteering.Wellbeing
Thales considers the health and wellbeing of our people to be fundamental to our success as a business. We have a well-established health and wellbeing (H&W) support provision, which has enabled us to rapidly provide critical support to our employees where and when it is needed most.
In 2017, Thales signed the Time to Change pledge, publically stating our commitment to changing the way we think and talk about mental health in the workplace. We have trained 200+ of our people in Mental Health First Aid, a network of supporters who can recognise the early signs of mental ill health, listen whilst assessing for crisis, and provide information.
Help @ Hand
Thales provides every employee & their families access to an Employee Assistance Programme - A 24/7 helpline for in the moment emotional and practical support, or signposting onward resources, such as healthcare or local assistance.
In 2021 Thales developed a ways of working model to support and equip teams, individuals & people managers with resources and frameworks to promote our hybrid ways of working following the pandemic, the framework will promote a culture of wellbeing and psychological safety for teams to work effectively within the new working culture.
Sustained & continued support
Thales also has a dedicated Employee Relations team to provide specific and tailored interventions. Thales will work alongside Occupational Health, H&W providers and rehab services to establish adjustments and tailored programmes to enable employees to return to work in the manner that is safest for them.
Thales will track and monitor working patterns to ensure that all hours worked are booked in the ERP Systems to actively monitor loading on individuals so that individuals maintain a healthy work/life balance. Any significant deviations from the norm will be raised in sprint planning reviews to inform resource balancing actions.
Pricing
- Price
- £650 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at fcmo@uk.thalesgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.