Agile Applications Limited

Agile AI: Street Scene Enforcement

Public Realm Ai uses the latest technology, specifically customised, to digitise the management of your street-scene spaces. Public Realm surveys and reports need record the "What, Where, Who and When" details. Our Public Realm Ai removes the drudgery from completing surveys, writing reports and assigning work.

Features

  • Intuitive, easy-to-use setup
  • App uses Ai to automatically identify street scene object type
  • Automatically categorise street scene features (eg. litter, bin-type etc)
  • Automatically assign jobs to correct teams (Cleansing, Parks, Enforcement etc.)
  • Uses shape files to determine land management responsibility
  • Calculates NI195 Cleansing scores with minimal user intervention
  • Create cleansing enforcement, parks and other Public Realm surveys

Benefits

  • Reduces the time taken to make Public Realm reports
  • Minimal text input for easy frontline operative use
  • Reduces the need to pay for third party NI195 Surveys
  • Provides photographic and geo-referenced data for reporting hotspots
  • Powerful management reporting

Pricing

£25 to £100 a user

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agileapplications.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 8 8 3 3 3 3 2 2 5 2 3 1 5 3

Contact

Agile Applications Limited Jared Crane
Telephone: 0330 100 3675
Email: info@agileapplications.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Agile SaaS: Planning is a comprehensive system which can be implemented "standalone" or as an element in Agile Applications' Built Environment Suite i.e Building Control and Local Land Charges, AI planning validation, chatbots & data visualisation.
Cloud deployment model
Public cloud
Service constraints
No
System requirements
HTML 5 Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
We commit to response times in our SLA. Response time is dependent on urgency/prioritisation. System down response time is 1 hour, next level of priority response time 4 or 8 hours, with a two working days response time for enquiries or less urgent calls. The helpdesk system sends an acknowledgement email within 5 minutes when a call is logged.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We offer 3 levels of support: • Our standard service is available from 9.00am to 5.30pm Monday to Friday (excluding public holidays) and is included in our price. • Extended cover is available from 8.00am to 8.00pm Monday to Friday (excluding public holidays) at an additional charge. • 24 hours a day cover for critical applications is available at additional charge.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Agile Applications provides full project management and implementation services working in partnership with your IT and Project staff (with full ongoing support services thereafter). Agile's implementation package includes:

• Project Management (onsite / remote) throughout the process
• Data Migration
• Configuration consultancy
• Training needs analysis, delivery and associated documentation (onsite / remote)
• Onsite support during and immediately following “go live”.

Training is provided to ‘Super Users’ (System Admins) and ‘End Users’ by our Business Consultants and Training team. We provide user guides for our software (which also has inbuilt help for end users).

Post implementation, we provide:

• Onsite support on request • Account Management throughout the term of our agreement • Help desk service with option for extended cover • SaaS Support is achieved directly in the Azure environment.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Agile Applications will provide an extract from the data as an export in CSV format for testing purposes. Following written sign off from the customer, the final data export will then be produced in CSV format as standard.
End-of-contract process
Process When the contract expires naturally, we will let the customer know that the exit process is underway. The process is managed via a plan delivered by a nominated Agile Project Manager working in partnership with the customer’s nominated transition manager. We expect to deliver customer data within 10 working days' notice of termination. We will provide an extract from the data as an export in CSV format for testing purposes. Following written sign off from the customer, the final data export will be produced in CSV format as standard (with other formats by negotiation). All related customer specific material is securely deleted from the hosted environment. Data is kept until full validation and sign-off by the customer. Beyond a data retention period of (a number of days agreed as per the contract) after the project work has been completed, this data will be securely deleted.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
In terms of Desktop and Mobile for public access (citizens) the service and features are the same, although the user experience varies for some components and pages. For example tables with several columns would need horizontal scroll to view all the data on a mobile or smaller screen devices
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
The Citizen Portal is designed to provide straightforward, intuitive access to public users of the Agile SaaS service.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
The Portal supports the assistive technology features provided by the browsers listed.
API
Yes
What users can and can't do using the API
Our APIs are accessible via RESTful communications with payload and data provided via JSON data format enabling integration with compatible third-party applications
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
The solution is highly configurable including letter templates, emails and web content, information access (which can be set down to individual field level) and processes such as letter production. Our process-based workflow is also fully configurable by each application type. All changes can be made by the customer without assistance or charge from Agile once they have had the required training.

Scaling

Independence of resources
Customer environments are segregated and continuously monitored for performance. Where appropriate, resource configuration is altered to provide the best possible performance levels.

Analytics

Service usage metrics
Yes
Metrics types
Details on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Azure Storage Service Encryption for data at rest
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The report writer solution provided will output any query straight to XML, Excel, CSV, word, HTML or PDF as required.Equally our management reporting uses PowerBI, therefore we can set up reports for external users to visualise the data required.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The hosting provider's infrastructure is highly resilient. SLAs are subject to contract.
Approach to resilience
Available on request.
Outage reporting
Via Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
A user cannot access the system without a username, password etc. The system provides for varying levels of security (full access, view only or no access) at group or individual levels. These levels of security can be applied at module, screen, process or field levels to provide a totally configurable security regime which can be changed as and when required (by "Super Users" for example).
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International Ltd
ISO/IEC 27001 accreditation date
17th November 2015
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our Information Security Management Policy (under ISO27001 certification) applies to all key areas and is subject to both internal and external audit. Policies include, but are not limited to:
• Access Control Policy
• Cryptographic Controls Policy
• Data Protection Policy
• Information Exchange Policy
• Information Sensitivity Policy
• Network Systems Monitoring Policy
• Remote Access and Mobile Computing Policy
• Security Incident Reporting Policy.

Policies are reviewed quarterly at meetings under the direction of a board representative and as required in response to any internal and external audit issues raised.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration management on the VM servers used to deliver Agile SaaS is tracked (i.e. recorded, initialled and time stamped). All requested changes to the SaaS environment are submitted via a formal, documented process and the potential security/service impact is assessed. This includes careful consideration of notification, rollback and testing. Changes are deployed to QA for checking prior to approval and final release to staging and production.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Patch deployments are made to non-live systems and reviewed before being implemented on Live customer facing systems.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Resource usage and system functionality are periodically monitored. Patterns of usage that fall outside normal thresholds are flagged for investigation with the Infrastructure team for immediate investigation.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are either raised internally by members of our support team or raised externally by customers via phone, email or directly in our service desk portal. Procedures for any recurring incidents are implemented immediately by the support team. Escalation can be either to a higher tier of the support team, with assistance from other teams including development or testing, or to any external supplier.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Agile Applications are completely paperless, all documentation is stored within in the internal systems. Recycling points are positioned around the office and we have no plastic policy in place. Although we have a Bristol office as an option for our staff to go to work, we have operating remotely for the majority of the time before the pandemic, utilising MS Teams and then prior to this, Skype for business was used.
The vast majority of meetings with customers is carried out remotely through MS Teams, negating the need to travel. The company ambition is to move to EV vehicles, should the occasion arise for onsite meetings and exhibitions etc.
Equal opportunity

Equal opportunity

We promote within the company first before going out to the market, which gives our employees a fair and equal opportunity to apply for such roles, which allows them to accelerate their career. Equally we provide courses for staff, paid by Agile Applications to gain the required certification or career progression they wish to pursue, regardless of gender, race or religious orientation.
We pay our staff in line with the market demand and based upon skills, expertise and above all attitude.
Equally, we work universities for apprenticeship schemes across a range of service areas.

Pricing

Price
£25 to £100 a user
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agileapplications.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.