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BABEL STREET ROSETTE LTD

Rosette Text Analytics

An adaptable platform for text analysis and discovery

Features

  • Rosette Name Matcher
  • Rosette Name Translator
  • Rosette Language Identifier
  • Rosette Categorizor
  • Rosette Relationship and Events Extractor
  • Rosette Topic Extractor
  • Rosette Base Linguistics
  • Rosette Entity Extractor and Linker
  • Rosette Semantic Similarity
  • Rosette Sentiment Analyzer

Benefits

  • Text analytics fundamentals to prepare your data for analysis.
  • Automatically classify your content according to your categories or taxonomy
  • AI engine for fast, accurate named entity recognition: 21 languages
  • Explainable AI accurately verifies people and organization names against databases
  • Intelligently translate names based on spelling, phonetics, and meaning
  • Connect the dots between the entities and events in content
  • Measure text similarity and identify relevant keywords in nine languages
  • Detect emotional hotspots in text about companies, people, and products
  • Identify keywords and significant phrases and the topics not named
  • Instantly identify language and multiple regions of documents

Pricing

£20,000 to £300,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sgahagan@babelstreet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 8 8 5 2 8 2 0 7 5 0 3 0 8 1

Contact

BABEL STREET ROSETTE LTD Sinead Gahagan
Telephone: +44 (0)7484159531
Email: sgahagan@babelstreet.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Border Protection Software; Geospatial Intelligence Software; Banking and compliance software.
Rosette is data and program agnostic and can be an extension to what you need.
Rosette offers custom entity extraction via software that allows you to train your own models leveraging active learning to significantly reduce training time.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Minimum 8GB memory hardware.
System requirements
Linux or Windows Server or virtual machine

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email or online ticketing
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
https://www.babelstreet.com/rosette
Web chat accessibility testing
Support team receive a ticket via the website
Onsite support
Yes, at extra cost
Support levels
We supply training and onsite support as necessary if it can't be addressed virtually.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation & terms is included with all Rosette software.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Swagger
End-of-contract data extraction
We do not hold any data. All data resides with the customer.
End-of-contract process
Customer has option to renew contract - All items that we price will be included into the contract and anything that is of additional cost will be made into a amendment binding to the contract.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All features are available via Java or REST APIs. Some configuration options are set at the file system level.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
JAVA SDK.
Rest-based API.
Accessibility standards
None or don’t know
Description of accessibility
Users can leverage the SDK or API to make calls to the service. They are inherently accessible.
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
All features are available via Java or REST APIs. Some configuration options are set at the file system level.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can build custom machine models for entities and event detection using our annotation software. Users can select from statistical or deep neural network (DNN) based models. Users can configure name matching software with over 200 parameters such as name order, deletion of honorifics, etc. Customization is performed by a system administrator or developer on the file system.

Scaling

Independence of resources
When using on-premise license, cloud resources are at discretion of customer. Rosette Cloud offering is stateless, so data isolation is not applicable. Dynamic, horizontal scaling on AWS ensures availability regardless of other customer usage.

Analytics

Service usage metrics
Yes
Metrics types
Rosette offers metrics on the number of queries made to the API.
If using our Elasticsearch plugin, users have the full breadth of Elasticsearch metrics available.
Reporting types
  • API access
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Other data at rest protection approach
Babel Street Rosette does not store data with our hosted cloud services. For customer-cloud installations, our Elasticsearch plugin leverages the security protocols and capabilities of Elasticsearch.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
There is no user data in the stateless service, so export is not applicable. For Rosette Name Indexer, users can maintain and retain their own indexes which remain, independent of Rosette.
Data export formats
Other
Other data export formats
  • CSV
  • TXT
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • Txt
  • Csv
  • Tsv

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Customer Cloud SLAs are the responsibility of the customer. Public Cloud service SLA is 0.999 uptime with refund available upon request if SLA not met.
Approach to resilience
Available on request.
Outage reporting
API

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
If using our on-premise software, access can be restricted by any process the client wishes to undertake including Public key authentication, IP filtering, etc.
Access restrictions in management interfaces and support channels
Management interfaces are restricted by username and password, IP, or / and by public key access.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
Babel Street Rosette has the following policies and plans in place.
Business Continuity Plan; Password Policy; Privacy Policy; Annual Pen Testing; Cybersecurity training; Real-time threat protection; Regular code scanning, Cyber Essentials Plus

We ensure all employees are aware of the policies. Reports are made to the Information Security Manager and the Director of IT. They make the decision if reports need to be made outside the company.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Software development conforms to the GitFlow configuration model as define at https://www.atlassian.com/git/tutorials/comparing-workflows/gitflow-workflow
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential threats are identified by SonarQube and/or Veracode scans. Patches are released no less frequently than every 3 months and more frequently if warranted by the urgency of the issue.
Protective monitoring type
Undisclosed
Protective monitoring approach
Cloud software is secured by VPN and accessible only by specific IP addresses via a bastion host. Logs are reviewed regularly to look for compromises. The IP blacklist is immediately updated if a compromise attempt is detected.
Incident management type
Supplier-defined controls
Incident management approach
Report incident via the support page on our website or directly to our support email group.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Rosette products delivers social value in wellbeing, protecting our communities and providing a more efficient and safer way to our everyday life and business. Natural Language processing helps organizations analyze data and assess the needs and sentiment of affected communities. Named Entity Extraction connects the dots for law enforcement and intelligence, Language identification which provides the accurate detection in businesses regarding queries and social media. Our products help our current border officials manage both potential and present threats to the public.

Pricing

Price
£20,000 to £300,000 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free 30-day trial via the Rosette website.
Link to free trial
https://developer.rosette.com/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sgahagan@babelstreet.com. Tell them what format you need. It will help if you say what assistive technology you use.