D2NA

CyberAscend 24x7 Security Operations Centre (SOC)

D2NA’s CREST accredited UK SOC delivers Managed Detection & Response (MDR) using Microsoft Sentinel SIEM and Defender XDR. Designed for UK public sector, we provide 24/7 monitoring, rapid incident response, proactive threat hunting, vulnerability management, patching, compliance support, and user training, to reduce risk, improve resilience, and meet regulatory requirements.

Features

• Managed Detection & Response
• 24x7 SOC with Microsoft Sentinel for SIEM
• Microsoft Defender for Endpoint (XDR)
• Threat Intelligence
• Proactive Threat Hunting
• Vulnerability Management
• Incident Response
• Phishing Testing & User Awareness Training (D2Aware)
• Governance, Risk & Compliance (GRC)
• CREST Security Operations Centre for Police, Fire&Rescue, LRG, NHS

Benefits

• Reduces business risk with 24x7 CREST-accredited UK SOC monitoring
• Improves detection speed using Microsoft Sentinel SIEM and Defender XDR
• Accelerates response times; contains threats quickly through MDR analysts
• Reduces downtime via proactive threat hunting across cloud and endpoints
• Improves compliance with NCSC, ISO 27001, Cyber Essentials Plus
• Reduces patch backlog through coordinated endpoint and infrastructure patching
• Strengthens user resilience with phishing testing and awareness training
• Provides clear reporting dashboards; evidence risk reduction and governance
• implifies procurement, integration, onboarding; UK public sector-ready managed service
• Reduces alert fatigue; automates incident triage with SOAR playbooks automation

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@d2na.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

388797880268056

Contact

Bids Team
0330 59 59 69
bids@d2na.com

About your service

• Service categories:

  Cloud Support Services

  Security Services

  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services
  • Security quality assurance (QA) and testing
  • Other

Service scope

• Service constraints: No significant constraints. The service is designed flexibly under our Cyber Ascend framework and can be delivered UK‑wide, with remote or on‑site engineers as required.; ; It integrates seamlessly with Microsoft environments and scales from small to large teams/estates. All data is processed in UK‑based SOC facilities, compliant with GDPR and NCSC guidance.; ; Onboarding and exit are straightforward, with minimal disruption and full data portability. 24/7 monitoring and incident response are included with no restrictions on support availability.; ; Sentinel log consumption is billed directly through your Azure subscription, connecting securely to existing Sentinel via Lighthouse hosted separately within a dedicated tenancy.

User support

• Email or online ticketing support: Yes
• Support response times: SOC KPI Response Times (24x7x365); 15 minutes - Response from alert trigger (Tier 1 Analyst).; 20 minutes - Verify True Positive (Tier 2 Technical Analyst).; 1-2 Hours – Investigate (Tier 2 Technical Analyst & SOC Manager).; >4 Hours – Investigate Cyber Security Incident (Tier 2 Technical Analyst & SOC Manager).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provide 3 support tiers, aligned with our core MDR per-user/device pricing model:; ; Standard Support (Included); 24/7 access to our UK-based SOC team via phone, email, and secure portal. Includes incident triage, investigation, remediation guidance, and automated reporting.; Cost: Included in core Managed Detection & Response pricing.; ; Enhanced Support; Adds proactive service reviews, tailored reporting, and a Quarterly Threat Posture Assessment (a structured review of your security posture, including threat intelligence analysis, SOC data trends, risk scoring, and actionable recommendations to strengthen defences and meet compliance, with an executive summary for leadership).; Cost: £3–£5 per user/device per month.; ; Premium Support; Includes Enhanced Support plus a dedicated Technical Account Manager (TAM) for strategic guidance, escalation management, and priority access to senior analysts.; Cost: £5–£10 per user/device per month.; ; All tiers include full onboarding management and exit support. Our TAM acts as your primary contact for optimisation and governance, while SOC engineers provide technical expertise throughout the engagement.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, SecPod, Vanta

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Pricing

• Discount for educational organisations: Yes

Architecture roles

Security architect

Role level	UK Rate	Offshore Rate
Security architect	£1,000.00
Lead security architect	£1,250.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£800.00
Technical architect	£1,000.00
Lead technical architect	£1,250.00

Chief digital and data roles

Chief information security officer

Role level	UK Rate	Offshore Rate
Chief information security officer	£1,500.00

Cyber security roles

Cyber security audit and assurance

Role level	UK Rate	Offshore Rate
Lead cyber security audit and assurance	£1,000.00

Cyber security governance and risk management

Role level	UK Rate	Offshore Rate
Associate cyber security governance and risk manager	£600.00
Lead cyber security governance and risk manager	£1,000.00

Cyber security monitoring

Role level	UK Rate	Offshore Rate
Associate cyber security monitoring	£600.00
Lead cyber security monitoring	£800.00
Principal cyber security monitoring	£1,000.00

Cyber security incident response

Role level	UK Rate	Offshore Rate
Associate cyber incident response	£800.00
Lead cyber security incident response	£1,000.00
Principal cyber security incident response	£1,250.00

Cyber security vulnerability management

Role level	UK Rate	Offshore Rate
Associate cyber security vulnerability management	£600.00
Lead cyber security vulnerability management	£1,000.00

Cyber security testing

Role level	UK Rate	Offshore Rate
Associate cyber security testing	£600.00

Cyber security secure design

Role level	UK Rate	Offshore Rate
Associate cyber security secure systems architecture and design	£600.00

IT operations roles

End user computing engineer

Role level	UK Rate	Offshore Rate
Associate end user computing engineer	£600.00
End user computing engineer	£800.00
Senior end user computing engineer	£1,000.00

IT service manager

Role level	UK Rate	Offshore Rate
IT service analyst	£600.00
IT service manager	£800.00
Senior IT service manager	£1,000.00

Incident manager

Role level	UK Rate	Offshore Rate
Incident manager	£500.00

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure engineer	£600.00
Infrastructure engineer	£800.00
Senior infrastructure engineer	£1,000.00

Infrastructure operations engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure operations engineer	£600.00

Problem manager

Role level	UK Rate	Offshore Rate
Problem analyst	£600.00

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk analyst	£600.00

Service transition manager

Role level	UK Rate	Offshore Rate
Service acceptance analyst	£600.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited
• ISO/IEC 27001 accreditation date: Thursday 6 November 2025
• What the ISO/IEC 27001 doesn’t cover: The entire business is covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Peers Quality Assurance Limited
• ISO 9001 accreditation date: Thursday 1 January 2026
• What the ISO 9001 doesn’t cover: The entire business is covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3c35ef5e-02fe-4345-8116-2f3da4a7e73f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 15b6bc98-7bf2-4025-9d48-4bc62409ee5e
• Other security certifications: Yes
• Any other security certifications:
  • CREST Approved Security Operations Centre (SOC)
  • CREST Approved Penetration Testing
  • CREST Approved Vulnerability Assessment

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@d2na.com. Tell them what format you need. It will help if you say what assistive technology you use.