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Granicus-Firmstep Limited

Event Management Platform

Event management platform, allowing organisers to manage a wide variety of events, conferences and meetings, whilst delivering great experiences for attendees. In addition to our core platform, a number of additional licence options are available for specific types of events such as mobiles apps, speaker, abstract and award ceremony management.

Features

  • Online registrations, admin reg portal, booking items, group registrations
  • Communications, unlimited email sending, ad-hoc email library, invitation management
  • Reporting, event dashboard, custom reports, scheduled reports, report-only access
  • Financial, custom pricing structures, discount management, payment gateway, invoicing, multicurrency
  • Onsite Check-in, real time attendance recording, check-in app, badge printing
  • Mobile App Events, custom branded app, leads scanner, attendees interaction
  • Awards Events, awards entry submissions, judge category
  • Abstract Events, abstract submissions
  • Virtual Content Delivery, virtual event, live streaming

Benefits

  • admin reg portal, booking items, group reg,

Pricing

£10,000 to £100,000 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at patrizia.moretti@eventsforce.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 8 8 9 4 0 5 0 9 3 5 5 7 8 7

Contact

Granicus-Firmstep Limited Patrizia Moretti
Telephone: 07724 329341
Email: patrizia.moretti@eventsforce.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Specific training for our Event Management platform depending on product purchased
Training is tied to specific services
Yes
Services the training service works with
Eventsforce platform

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works
Own event platform

Service scope

Service constraints
Per our contracted agreement, we reserve a weekly window to perform server and network maintenance.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24h
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can access our chat when they are logged into their Eventsforce account or when reading Knowledge Base articles
Web chat accessibility testing
N/a
Support levels
24/5 chat with support team trainings Dedicated Customer Success Manager

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
AlertLogic
PCI DSS accreditation date
09/04/2024
What the PCI DSS doesn’t cover
All relevant financial transaction process are covered by our PCIDSS certification.
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

We work with clients from any cultural background, any religious belief and sexual orientation.

Pricing

Price
£10,000 to £100,000 a licence
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at patrizia.moretti@eventsforce.com. Tell them what format you need. It will help if you say what assistive technology you use.