KOCHO GROUP LIMITED

Microsoft and Azure Cloud Solutions Partner (CSP)

Kocho’s Microsoft CSP service simplifies cloud licensing, billing, and support while delivering proactive optimisation, security, and strategic value. With expert guidance, AI-powered insights, and value-added services like Kocho Credits, organisations gain a trusted partner to manage Microsoft 365 and Azure environments efficiently, securely, and cost-effectively.

Features

• Unified portal for managing Azure and Microsoft 365 subscriptions.
• Flexible monthly billing across all Microsoft cloud services used.
• AI-powered optimisation tools for Azure and Microsoft 365 environments.
• Guided onboarding and intuitive self-service subscription management platform.
• Licence procurement and renewal support for Microsoft cloud products.
• First-line technical support and escalation to Microsoft when needed.
• Security operations centre access for managed threat detection and response.
• Regular cost reviews and licence right-sizing recommendations.
• Access to Kocho Credits for workshops and professional service days.
• Strategic consulting for cloud transformation, compliance, and user adoption.

Benefits

• Simplifies cloud management with one partner for all services.
• Reduces cloud spend through proactive optimisation and licence alignment.
• Improves security posture with managed detection and response capabilities.
• Enhances productivity with tailored support and user adoption guidance.
• Avoids overprovisioning by monitoring usage and adjusting resources dynamically.
• Increases ROI by aligning cloud investments with business priorities.
• Streamlines billing with consolidated invoices and transparent cost breakdowns.
• Accelerates transformation with expert-led workshops and funded engagements.
• Minimises downtime through responsive support and Microsoft escalation pathways.
• Builds long-term value through strategic partnership, not just licence resale.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@kocho.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

389062304376227

Contact

Steve Marshall
07967388226
G-Cloud@kocho.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Limited only to Azure and M365 tenants.
• System requirements: Configuration of App Registration to capture data

User support

• Email or online ticketing support: Yes
• Support response times: Bespoke to client needs
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: On-going support of your solution can be provided with a support contract. Support contracts range are managed by our dedicated Support Team in the UK and/or offshore. (UK only support available) Support is provided for a variety of solutions and can range from routine maintenance services, up to complete system support. Additional Hypercare and 24/7 system support is also available.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Basic 4 step onboarding process, once completed data is captured and available for viewing within the portal
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data is automatically deleted.
• End-of-contract process: Provision and access to the portal is included. Additional consultancy days to realise full potential of data export will be an additional cost.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Clear steps and processes will be shared with clients for onboarding and offboarding into the Kocho Cloud Solution partner process. Documentation will be shared in the form of PDF contracts and guidance, and via face to face consultation and PowerPoint.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Illustrates Azure spend and utilisation
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: No
• Customisation available: No

Scaling

• Independence of resources: Reports provided by PowerBI, no dependencies on other services which would reduce performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Azure/M365 costs including consumption and licensing.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can only be exported via CSV from within the portal.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: N/a

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: Based on Azure
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Tbc
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: ISO27001 and Cyber Essentials Plus
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Tbc
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Tbc
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Tbc
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Tbc
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free 1 month health check available to review effectiveness of solution and identify potential savings.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 7.5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Thursday 25 May 2023
• What the ISO/IEC 27001 doesn’t cover: Our certification covers all areas as detailed in the associated Statement of Applicability.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Tuesday 30 September 2025
• What the ISO 9001 doesn’t cover: The scope does not include the professional services teams as it concerns a QMS for the SOC team, the managed service desk and the service delivery managers.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C3418dff-f6ac-411c-84ab-a2a4d176f33a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E4bcca11-f5b6-41e3-82ca-05b84e497db4
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@kocho.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.