4POINTZERO SERVICES LLP

Finance System Implementation

Our service is designed to assist businesses in selecting and upgrading their existing internal finance systems and processes. This is achieved by:

- Advising on and scoping requirements,
- Designing and implementing the new solution,
- Training,
- Providing ongoing support,
- Managing system maintenance.

Features

• System consultation and software selection
• Design requirements and scoping
• Implementation and migration of systems
• Ongoing system and BAU finance support
• Management of updates and ugrades
• Security consultancy
• Training and upskilling
• Project Management
• Customised cloud-based solutions
• Integration build, support and maintenance

Benefits

• Reduces risk of manual errors
• Improves financial controls
• Increases staff efficiency
• Increases value-add opportunities for staff
• Improves data security and risk of lost records
• Increased accessibility of data
• Custom business specific reports and analytics
• Support from qualified finance professionals
• Agnostic System Advisory Services
• Training and upskilling staff

£5,000 to £100,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Jamie.allen@4pointzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

389246568441268

Contact

Jamie Allen
020 3758 3806
Jamie.allen@4pointzero.co.uk

Planning

• Planning service: Yes
• How the planning service works: On meeting a potential client we will invest time to understand their current structure, needs, requirements and limiting factors. We will then propose a set of detailed options so the customer can select the appropriate solution for their needs. ; ; After product selection and agreement we use PRINCE2 project management and methodology to define a project plan. Key project milestones are set to ensure the successful delivery of the project and meetings are scheduled with key stakeholders to understand progress and meet requirements in-line with agreed deadlines. As part of the project plan, each stage of the project and necessary Key Stakeholders are defined to ensure they are able to contribute to their areas of responsibility or where input is needed. These are all agreed and created in collaboration with the client.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Based on the modules and systems that have been selected by the client, we provide detailed training sessions and supporting documentation. This is available online or as a softcopy. The training is scheduled during the planning phase. All sessions are held online, recorded and sent to the client to be retained and reused for any future training requirements. Training sessions are held in a modular fashion so the appropriate personnel can attend their required sessions. These sessions contain both theoretical knowledge transfer and practical exercises to enhance the learning experience. Any follow up queries and training requests are managed through our support desk, and we can supply impromptu meetings to help with specific queries.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Accounting Systems
  • Reporting and Analytics
  • Procurement
  • Payment Services
  • Financial Consolidation
  • Time and Attendance
  • Integrations
  • Invoice Scanning & OCR
  • Expenses
  • Project Management

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As part of the scoping services we will also identify key data requirements needed for the successful implementation of any new systems and processes. ; ; We conduct workshops to discuss the requirements, agree any proposed changes and new workflows with the appropriate personnel. We will also decide how they will be involved in the new processes whilst ensuring they meet the businesses requirements and desired financial controls.; ; We also will handle and maintain the process of migrating any historical data records which need to be carried over to a new solution and will provide all necessary training on new applications and processes.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Accounting Systems
  • Reporting and Analytics
  • Procurement
  • Payment Services
  • Financial Consolidation
  • Time and Attendance
  • Integrations
  • Invoice Scanning & OCR
  • Expenses
  • Project Management

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of the design and configuration, we identify which modules are being used in relation to each specific client. From this, we can create a test plan to ensure all modules go through rigorous testing. We also assign the appropriate personnel to test the solution and ensure all functions are performing as required before it is signed off. Clients then have ability to file any issues into a test log which is then reviewed as part of a weekly meeting.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We don't provide hosting services, we only work with third-party providers who manage their own hosting services. ; ; We do offer support for the software services we implement via our support desk.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We respond within 1 working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have rigorously tested the web chat functionality internally to ensure that the relevant information is received by the support team and can be acted on in an efficient manner for all parties.
• Support levels: We always ensure that cases are responded to within 1 working day.; ; There are two packages for support - our basic maintenance package and our hypercare support. Hypercare is designed to fully support new clients with their new systems to build confidence in their new processes. This includes case prioritisation and 3 hours of additional support or consultancy per month.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Various accounting and finance-based systems

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Businesses that work with 4PointZero can reduce their paper waste using the cloud solutions we provide.

  Tackling economic inequality

  As a business we do not renumerate any groups in society differently. Our solutions should work towards making any gaps apparent which can then be tackled.

  Equal opportunity

  As a business we do not discriminate and have specific policies to support employee wellbeing.

  Wellbeing

  We have policies in place to allow for flexible working hours, hybrid working and work from anywhere months.

Pricing

• Price: £5,000 to £100,000 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Jamie.allen@4pointzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.