MY WELLBEING INDEX LTD

KAYA Wellbeing Platform

KAYA is an Employee Wellbeing Management System (EWMS) that acts as a wellbeing catalyst; it stimulate wellbeing activity and improves wellbeing outputs for employers and wellbeing/employee benefit solution providers. KAYA measures the wellbeing pulse of employees and a business on a quarterly basis, linking employers, employees and wellbeing/benefit solutions

Features

  • Wellbeing Index and benchmarks
  • Wellbeing impact on performance
  • Wellbeing challenges and perceived support
  • Wellbeing index and Employee feeling and experience
  • Employee relationship quality and wellbeing
  • Wellbeing champions support
  • Individual ,team and company wellbeing measurement
  • Wellbeing support plans
  • Wellbeing (Mental, Physical, Social, Financial, Societal) measurement

Benefits

  • ROI on wellbeing investment and programs
  • Identify wellbeing challenges at Company, team and Individual level
  • Quantify wellbeing to understand level of support to be provided
  • Invest on wellbeing initiatives that have a positive impact
  • Help wellbeing champions perform their role effectively

Pricing

£5 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ram@mywellbeingindex.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 8 9 2 8 6 0 2 2 1 4 5 1 5 4

Contact

MY WELLBEING INDEX LTD Ram Raghavan
Telephone: +447500887279
Email: ram@mywellbeingindex.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
- A planned maintenance during the new software releases. We will make sure it will happen in off peak time and we will inform much advance on this
System requirements
  • Any web Browser running on Windows/Linux/Mac OS
  • Internet connection to the PC

User support

Email or online ticketing support
Yes, at extra cost
Support response times
During the week within a day and during weekends within 44 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
They can click on the chat button and post their questions on the chat box. They will be directed to an agent to elicit a response. The agents have been trained to address almost all of the functional problems. If the issue is more technical in nature, they will be help users raise a ticket to get clarity on the issues.
Web chat accessibility testing
We have been using tawk.to for our online chat. We have been using it to respond to questions on the website as well as the talent portal for almost a year now
Onsite support
Onsite support
Support levels
We will have a named account contact to deal with specific queries and provide support. We will also have an onboarding process and help the client navigate the system. It will also be supported by videos and a resource library which will answer the frequently asked questions. This is built in as part of our offering. We have a dedicated cloud support team to answer and address all technical queries. The users can raise a ticket and the team will address their enquiry.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
- Onsite training
- Online training with pre recoreded videos
- Documentation on how to use the system
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
When user close their account, all the data related to the user will be deleted from our database
End-of-contract process
At the end of life, the clients account will be closed and all associated data will be removed. There will be no additional cost to the client for this service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
A mobile app will be provided to access the services
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
The heart of our proposition is based on the specific needs of our customers. When they establish their account, they can decide on the level of wellbeing screening they want ( Level 1- Company Level , Level 2 - Team level , Level 3 - Individual level). They can add and remove employees and provide access to various services including mood monitoring, hydration, meditation, support plan creation, market place etc.

The person who has subscribed to our platform can customise the platform.

Scaling

Independence of resources
- The system supports auto scaling, when the demand at the peak, our system will created no.of server automatically
- The system is designed with load balancer which can distribute load to different server to process the requests

Analytics

Service usage metrics
Yes
Metrics types
1. Registration information
2. Response information
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Data store in a Virtual Private Network on AWS.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
From the web application.
We can also help if it is a bulk upload
Data export formats
  • CSV
  • Other
Other data export formats
  • Microsoft Word
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
PDF

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Site provision is for 24 hours/ 7 day availability
Support provision will be UK working hours 5 days a week
Approach to resilience
It is available on request
Outage reporting
- A dashboard on our website
- Email alert
- Phone alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
- Management interface can be accessed using their username/password.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have polices and procedures that covers the following areas
1. Information security safeguards
a. Admin, technical & physical safeguards
b. Standards & Practices and information security industry standard
practices as identified in the NIST CSF, ISO/IEC 27002, or other
equivalent authoritative sources.
c. Security safeguards against the unauthorized access, destruction,
loss, or alteration of data & network & internet security
procedures, protocols, security gateways & firewalls
d. Secure code development
2. Audit logs & reporting
3.Information Technology Disaster Recovery
4.Legal Hold/ Regulatory Demand Requirements
5.Destruction & data disposal
Information security policies and processes
My Wellbeing Index (KAYA) will maintain appropriate administrative, technical, physical safeguards to: (a) maintain confidentiality of Non-public Information; (b) protect against anticipated threats or hazards to the security or integrity of the Non-public Information; (c) protect against unauthorized access to or use of Non-public Information; and (d) detect, respond, recover from identified risks or incidents including Security Breach. KAYA will adhere to information security industry standard practices as identified in the National Institute for Standards and Technology Cyber Security Framework (NIST CSF), International Organization for Standardization ISO/IEC 27002, or other equivalent authoritative sources. Information security safeguards will include: (a) safeguards against the unauthorized destruction, loss, or alteration of Non-public Information; (b) safeguards against unauthorized access to Non-public Information; and (c) network and internet security procedures, protocols, security gateways and firewalls with respect to Non-public Information.2.6.Secure Code Development. Developers will be trained and follow secure coding best practices (e.g., OWASP, Microsoft Secure Development Lifecycle). KAYA will perform application security analysis and testing according to the requirements of an appropriate standard (e.g., OWASP Application Security Verification Standard) prior to software or code delivery. Information from production environments will only be used for testing & development after the data has been de-identified.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
- From our AWS account console, we tract all the resources/service we use.
- All our services and resources are under our Virtual Private Network.
- Most of services/resources are not internet facing.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
- We can monitor all our service/resources from our AWS console. When can check the health status of each service.
- We can deploy any patches in couple of hours time.
- We can monitor any potential threats from AWS console
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
- We enable logging in entire application and infrastructure. Collecting logs from hosts, services and infrastructure. All these log will monitored to identify any potential compromises.
- When we identify any compromise, we act immediately and isolate the respective system to avoid any data loss and analyse the root cause and fix the issue.
Incident management type
Supplier-defined controls
Incident management approach
- End users will be contacting our support team when they find any issue in the system.
- Support team will collect all the information and create a JIRA ticket.
- Development team will work on the ticket to fix the issues based on the preority and severority of the issue.
- All the critical issues will be addressed immediately.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Covid-19 recovery

Covid-19 recovery

The platform helps Managers, Mental Health First Aiders and Wellbeing champions to really understand who is struggling and help them to recover by investing in wellbeing solutions that are relevant. The platform helps identify and support the physical, mental, social, societal, financial and professional wellbeing challenges of the employees and provides support to them.
Equal opportunity

Equal opportunity

KAYA helps understand the reasons behind the wellbeing challenge(s) at the individual level. It provides the support mechanism needed to overcome these challenges. As a result it helps build individual resilience and gets them to be more productive, fulfilled and happy. It helps managers become more empathetic to their colleagues needs and genuinely support them to help perform better. Without this understanding, employees will be branded poor performers. Use of the platform creates a level playing field to help managers evaluate their colleagues objectively.
Wellbeing

Wellbeing

My Wellbeing Index (KAYA) is a platform designed to provide personal support to individuals to help them understand their wellbeing challenges, understand how it impacts them and their work and helps seek the right support to allow them to progress to be the best they can be. With no judgement individuals are given the opportunity to develop and seek improvement.

As a macro platform the data collected is then used to build wellbeing solutions, programs and support to help the community. It is also used to track what interventions work better for specific challenges and shares that insight to the wider community

Pricing

Price
£5 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Access to Company level audit . Users can set up, collect data, access dashboard, download report and create company level support plans to address their wellbeing challenges. They can also access the market place to seek additional support
Link to free trial
https://companyaudit.kayawellbeingindex.com or https://level1.kayawellbeingindex.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ram@mywellbeingindex.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.