LINEA ASSOCIATES LIMITED

Healthcare Asset Management

Covering all asset classes, from medical equipment to facilities and ICT infrastructure, we develop and implement asset management solutions suited to the needs of healthcare organisations and systems resulting in significant and sustainable savings and efficiencies.

Features

• Healthcare asset management advice
• Asset management programme, management and oversight
• Healthcare asset management technologist support
• Integrated Care Asset Management advice
• Integrated Care Asset Management programme management and oversight
• Healthcare ICT and digital health asset management
• Healthcare facility asset management
• Cost Improvement Programme (CIP) advice, management and delivery
• Healthcare asset contract management

Benefits

• Strategic asset intelligence and insight
• Cost Improvement Programmes (CIP)
• Significant and sustainable savings
• Knowledge-driven investment decision support
• Development of informed investment strategies
• Investment prioritisation
• Regulatory Compliance
• Improved clinical service delivery
• Risk management and mitigation

£750 an instance a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.schneider@lineaassociates.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

389390303706710

Contact

Claire Schneider
07950130067
claire.schneider@lineaassociates.net

Planning

• Planning service: Yes
• How the planning service works: We support our clients at every stage of the implementation from development of the vision and strategy through to planning, management, delivery and oversight of projects and programmes.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Asset management software services
  • Healthcare asset management software services
  • CMMS systems

Training

• Training service provided: Yes
• How the training service works: Advice, plan, management, delivery and oversight of projects & programmes.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Advice, support, project and programme management, oversight and assurance.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Healthcare
  • Healthtech asset management systems
  • CMMS systems
  • Medical equipment and technology asset management systems

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Advice, planning, initiation, management, delivery, oversight and assurance of projects and programmes.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Advice & Support
  • Project & programme oversight & assurance

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Advice, plan, management, delivery and oversight of projects & programmes.

Service scope

• Service constraints: We offer a full range of flexible and adoptable services depending on the buyers’ and customers’ needs and requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response time are based on the SLAs agreed with the customers based on their needs and requirements. Weekend support is also possible based on these SLAs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: As part of our quality systems, we continuously develop and improve our capabilities through testing and deployment of fit-for-purpose customer service and support solutions.
• Support levels: Our IT support levels are as follows:; 1. Tier 0 (Self-help and User-retrieved Information):; o Function: Users retrieve support information independently from web and mobile pages, FAQs, detailed product documentation, manuals, and search functions.; o Staffing: Minimal staff involvement; mostly automated.; ; 2. Tier 1 (First-level IT Support):; o Function: Basic client requests that require minimal IT assistance.; o Staffing: Entry-level support staff.; ; 3. Tier 2 (Second-level IT Support):; o Function: Dealing with more complex challenges beyond Tier 1.; o Staffing Needs: Skilled technicians with deeper technical knowledge.; ; 4. Tier 3 (Specialized IT Expertise):; o Function: Involves subject matter specialists who tackle the most difficult customer demands.; o Staffing Needs: Highly skilled engineers or experts.; 5. Tier 4 (Ultimate Problem Solvers):; o Function: Rarely needed; handles extremely specialised and critical issues.; o Staffing: Elite experts or vendor support.; ; We provide technical account management based on agreed SLAs. Costs are normally included in the support package.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Step 1 — Discovery: Asking questions regarding environmental management practices, current suppliers and management procedures. This phase provides the backbone for all subsequent phases. Step 2 — Alignment: Identify/investigate characteristics of stakeholders playing a role in the success of the business. We identify areas/opportunities for stakeholders to collaborate in creating sustainable practices and aligned projects. Step 3 — Establishing Priorities: Analyse/prioritise actions taken to ensure effective participation in sustainability. Considering interactions sustainability has with commercial strategy and objectives. We focus on high win-win components, whilst considering relevant legislation and standards. Initial actions should deliver positive commercial impact for the client, in addition to the chosen areas of sustainability. Step 4 — Implementation: Based on steps 1 to 3, we will identify actions that can fast-track sustainability. We work closely with clients to collate all information into working documents containing objectives, KPIs, actions, deadlines, and responsibilities. Step 5 — Looking, Learning and Adapting: We view sustainability from different perspectives, helping clients ‘look, learn and adapt,’ so they can embed approaches which create their own sustainability heritage. All stakeholders are guided to work together in achieve ongoing successes, with commerce and sustainability interlinked.

  Covid-19 recovery

  Our service provisions can play a crucial role in supporting COVID-19 recovery efforts in several ways: Remote Work Solutions: With many organizations shifting to remote work arrangements during the pandemic, many of our services can provide essential tools and platforms for communication, collaboration, and project management, enabling clients to maintain productivity while ensuring the safety and well-being of their employees. Data Security and Compliance: Our services offer robust security measures and compliance frameworks to protect confidential information and ensure compliance with relevant regulations, such as GDPR. Scalability and Flexibility: The flexibility and scalability of our services allow clients to quickly adapt to changing demands and scale their operations as needed during the recovery phase. Whether it's scaling up to meet increased demand for online services or scaling down to optimise costs, we provide the agility and flexibility required for effective recovery efforts. Cost-Efficiency: We provide efficient and effective services at cost-effective rates. This cost-efficiency is particularly beneficial for organisations facing budget constraints or financial uncertainty as they navigate the recovery phase.

  Tackling economic inequality

  We consider it imperative to ensure the talents and skills available throughout the entire community are considered where opportunities to support programme delivery arise. We are committed to achieving and maintaining a workforce & supply chain which broadly reflects our values and the local community in which our support is being provided. This results in local community investment and benefit. We will: Actively promote awareness regarding careers in local areas of skill shortages relevant to the contract Aim to recruit and train people from the local community not currently in work or education Ensure that the contract fulfils the criteria of “good work” – as defined in the Good Work Plan (fair pay, participation and progression, voice and autonomy, etc) Always consider the impact of economic inequality through our services and embed objectives into programme governance and PMO processes, developing KPIs to effectively evaluate these processes and actively challenge any decisions which don’t actively address economic inequality. We will collect data covering the following areas: • Income Inequality. - the extent to which income is distributed unevenly in a group of people. • Pay Inequality – the difference between people’s pay from employment only. • Wealth Inequality – the unequal distribution of assets in a group of people. • Gender pay gap – ensuring that people are paid based on experience and subject matter expertise only. • Embracing equality and diversity thus attracting a broad range of talent. We have adopted the Gini Index for measuring, monitoring and reporting against income distribution across local populations. The Index serves as a gauge of economic inequality. We will use the collected data to ensure that resource connected to our programmes are all paid fairly for their level of expertise and experience. Furthermore, we will develop individuals and invest in local supply chains.

  Equal opportunity

  We are committed to promoting diversity, equity, and inclusion within our internal and external workforce. Our approach aims to address issues related to inequality in employment, skills, and pay, both within our organisation and those of our key sub-contractors. This method statement outlines our strategies to meet the Award Criteria, demonstrating our understanding of the issues and presenting concrete measures to tackle inequality. Measures to Tackle Inequality: Recruitment and Hiring Practices: • Ensure inclusive recruitment processes to attract a diverse pool of candidates. • Set diversity targets for hiring and track progress regularly. • Provide unconscious bias training for hiring managers. Skills Development: • Design and implement training programmes to enhance the skills of all employees, ensuring equal access and opportunities for professional development. • Establish mentorship and coaching programmes to support underrepresented groups. Pay Equality: • Conduct regular pay equity audits to identify and rectify any discrepancies. • Promote transparency in pay structures and communicate the organisation's commitment to fair compensation. • Provide ongoing training to HR and management to ensure awareness of pay equity principles. Monitoring and Reporting: • Implement a robust monitoring system to track key metrics related to employment, skills development, and pay equality. • Produce regular reports assessing the impact of implemented measures and outlining areas for improvement. Linea is dedicated to fostering an inclusive and equitable contract workforce. Our method statement demonstrates a comprehensive understanding of the issues surrounding inequality in employment, skills, and pay. Through proactive measures, continuous monitoring, and collaboration with key stakeholders, we are committed to creating a workplace that reflects diversity, promotes skill development, and ensures fair compensation for all.

  Wellbeing

  We are committed to promoting and maintaining the mental health and well-being of our internal and external workforce. We recognise that mental health is a vital component of overall well-being, and we are dedicated to creating a supportive work environment that fosters mental health awareness, reduces stigma, and provides resources for employees to seek help when needed. Objectives: Promote Mental Health Awareness: We conduct regular awareness campaigns to educate employees about mental health, reduce stigma, and encourage open conversations. We provide information on common mental health issues and available resources. Create a Supportive Work Environment: We aim to foster a culture of inclusivity, empathy, and respect. We encourage open communication and ensure workers feel comfortable discussing mental health concerns without fear of discrimination or judgment. Provide Resources and Support: We offer access to mental health resources, such as counselling services, support groups, and educational materials. Confidentiality: We ensure confidentiality regarding employees' mental health concerns. Information about an employee's mental health will only be disclosed to relevant parties with the employee's explicit consent, except in cases where there is a risk of harm to the employee or others. Return-to-Work Support: We have implemented a structured return-to-work programme for employees who have been on mental health-related leave, providing support and accommodations as needed. EAP (Employee Assistance Programme): We provide access to an Employee Assistance Programme offering confidential counselling services, mental health assessments, and referrals to appropriate professionals or services.

Pricing

• Price: £750 an instance a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.schneider@lineaassociates.net. Tell them what format you need. It will help if you say what assistive technology you use.