Telana Limited

Office 365 Modern Workplace - File Synchronisation & Restoration Tool - AEMSP

The File Synchronisation Tool supplements Microsoft OneDrive. The tool manages authentication to the service, without any further interaction from users. It enables continuous synchronisation of local user data, network home drive data and existing OneDrive and/or SharePoint My-Site user data in preparation for modern workplace and centrally reports readiness

Features

• Synchronisation of users Documents, Desktop, Pictures, Videos, Music & Downloads
• Seamless synchronisation or users network home drive data
• Seamless synchronisation of legacy OneDrive Tenant and SharePoint My-Site
• Performs encrypted backup of WiFi Connection Profile and Passwords
• Performs encrypted backup of Windows Credential Vault Entries
• Performs backup of All Popular Internet Browser Favourites
• Performs backup of User & Machine Certificates
• Performs backup of User/System ODBC Connections
• Reports full status of complete and incomplete backups
• All backup activity is performed as the user

Benefits

• Simplifies migration of data to Microsoft OneDrive and eliminates data-loss.
• Reports status of OneDrive data migration into a centralised dashboard
• Backups performed of windows application data
• Provides automated migration of SharePoint My-Site data to OneDrive
• Does not require the user to change their existing workflows
• Simplifies user data migration in Cloud Transformation
• Aids with clean Windows 10/11 migrations
• Reduces Costs and allows a user-centric migration approach

£742.50 to £1,485 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

389513960404666

Contact

Tony Boyle
07973747850
tony@sundownsolutions.com

Planning

• Planning service: Yes
• How the planning service works: Sundown offers a comprehensive solution for implementing a user data migration strategy. This strategy spans the entire process from initial requirements definition to service support, ensuring a smooth transition of user data to Microsoft OneDrive.; ; Requirements Definition: Sundown begins by understanding your unique requirements for data migration.; ; Business Case Development: Sundown assists in developing a business case that caters to your specific needs.; ; User Engagement: Sundown puts users at the heart of the process, engaging with them to ensure a smooth transition.; ; Implementation: Sundown manages the technical aspect of the migration, handling the implementation process.; ; User Adoption: Sundown ensures that users are comfortable with the new system and fully adopt the changes.; ; Service Support: Sundown provides ongoing support to ensure the system runs smoothly post-migration.; ; Sundown's strategy simplifies the migration of user-data from disparate existing locations to Microsoft OneDrive, streamlining the process prior to workstation migration.; ; Sundown’s planning services take into account any additional requirements for data backup and migration, and accordingly plan the implementation. This ensures that all your needs are met, making the migration process seamless; ; Sundown provides a thorough and efficient end-to-end plan for implementing a user data migration strategy, ensuring a hassle-free transition to Microsoft OneDrive.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Sundown Solutions’ team is made up of the highest level of technical ability available in the Microsoft O365 marketplace. Our world-class team includes Microsoft Certified Masters, Microsoft MVPs, Microsoft Certified Solutions Masters and M365 Enterprise Administrators, all of whom are either DV, SC or BPSS Cleared. The majority of the team are also MCT (Microsoft Certified Trainers) and we are therefore able to not only deliver the required technical/functional outcome which our clients are looking to achieve, but we can also train the internal client resources prior to/during or after the delivery. This training, in addition to any knowledge transfer activity, enables our clients to take ownership thereafter efficiently and seamlessly. Our training service is further complemented by our 365 24/7 Managed Service Support capability providing ongoing technical assistance and peace of mind.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft OneDrive
  • Microsoft SharePoint
  • Microsoft M365 / O365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: With over a decade of experience, the core team at Sundown has been instrumental in delivering cloud transformation and change in some of the most intricate environments across the UK and globally. We are a team of Microsoft-certified M365 experts, backed by our Certified Masters and MVP's, proficient in planning and architecting all facets of upgrade and migration paths.; ; We believe in synergy, thus we collaborate with your team for deployment and migration. This partnership ensures that your specific needs are at the forefront of our migration strategy.; ; Our mission is to help our customers harness the benefits of cloud or hybrid environments. This objective is part of a wide array of engagements as our customers adopt and further exploit M365/O365 and OneDrive.; ; In essence, Sundown's cloud migration services are designed to facilitate a smooth transition to the cloud, or between cloud services, while helping you fully utilise the power of M365/O365 and OneDrive.; ; The OneDrive sync is particularly beneficial in supporting User-Data and OneDrive migration, serving as a key preparatory step before undertaking a comprehensive modern workplace migration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • M365
  • OneDrive

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As an Azure Expert MSP, we abide by an ISO 9004 standard-based software testing approach, augmented by ISO29119. We often work with already certified platforms and solutions, applying our Application Lifecycle Model approach to testing.; ; Planning: We devise and sign-off a detailed plan with the client, identifying who will implement the changes and providing a forward schedule of change. This plan is processed through necessary governance channels, such as obtaining official Change Advisory Board (CAB) approval.; ; Development/Configuration: Subsequently, we configure the solution, which may involve making direct changes to the production tenant. This stage also includes the creation of instructions and documentation on how to implement the solution.; ; Testing: We then carry out mutually agreed testing to ensure the solution adheres to the required specification, before handing over for customer User Acceptance Testing (UAT).; ; Deployment: Upon completion of all testing, we deploy the solution following the approved and documented process.; ; Maintenance: We offer continual support for the solution through our project technical team.; ; In essence, Sundown ensures quality assurance and performance testing through a well-structured, transparent, and collaborative process.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Tigerscheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We operate a UK Sovereign technical escalation service desk, which delivers L2 / L3 / L4 support across the Azure & M365 stack. We maintain our customers cloud-based and hybrid solutions with the highest level of expertise and business rigor. The service desk will cover any issues raised against the Azure & M365 tenancy with options for a PAYG, all you can eat offering it provides ultimate flexibility to our customers. The scope of the service desk can be adjusted based on customers need to support specific platforms or services within the scope. This would for example address the inclusion of Azure AD management or the inclusion of SharePoint development hours. We also provide support for our proprietary solutions including YellowBracelet, PowerReview, PowerCleanse, PowerDefence and Digital Armour Our Service Desk capability UK Sovereign and staffed by BPSS / SC & DV Cleared resources.

Service scope

• Service constraints: The design and implementation associated with this service can be delivered on client premises or remotely. All post implementation support is delivered remotely by our highly accredited UK based team of Security Cleared / Vetted professionals.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: During the delivery of any solution, the Sundown team provide full Hyper-Care support during the transformation / migration project, and additional charges would ONLY come into place post delivery as part of an ongoing Managed Service. In all circumstances, we use one flat mechanism, 24/7 365 coverage for every customer that buys our service, and they are each aligned a technical account manager to support the engagement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Tested with JAWS screen readers
• Support levels: During the delivery of any solution, the Sundown team provide full Hyper-Care support during the transformation / migration project, and additional charges would ONLY come into place post delivery as part of an ongoing Managed Service. In all circumstances, we use one flat mechanism, 24/7 365 coverage for every customer that buys our service, and they are each aligned a technical account manager and lead Cloud Engineer to support the engagement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TUV
• ISO/IEC 27001 accreditation date: July 2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001
  • ISO27001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sundown approach to cloud services leverage energy-efficient infrastructure that significantly reduces carbon footprints compared to traditional IT setups. By utilising advanced virtualisation technologies, we minimise physical hardware requirements and energy consumption. Our commitment to sustainability is further demonstrated through our use of renewable energy sources and cooling efficiencies in our data centres, ensuring that our operations contribute to the global effort of fighting climate change. This not only aids in reducing environmental impact but also aligns with public sector goals to promote eco-friendly technologies.

  Covid-19 recovery

  In the wake of COVID-19, our cloud solutions empower remote workforces by providing robust, scalable, and secure online platforms that facilitate efficient remote operations. We offer tools that enhance collaboration and productivity, supporting public sector entities as they adapt to new ways of working. Additionally, our cloud infrastructure allows for rapid scaling and flexibility, essential for responding to health emergencies and fluctuating demands, thus aiding in a smoother recovery from the pandemic.

  Tackling economic inequality

  We are dedicated to tackling economic inequality by promoting access to technology across various socioeconomic groups. Our cloud services support a range of economic activities, enabling small and medium-sized enterprises (SMEs) and nonprofits to access high-quality IT resources at a reduced cost. By offering tiered service options and training programmes, we facilitate technological empowerment and skill development, contributing to economic resilience and equality.

  Equal opportunity

  Our commitment to equal opportunity is reflected in our approach to service provision and employment. We ensure that our services are accessible to all public sector organisations, regardless of size or location, promoting digital inclusion. Our recruitment and staffing policies are rigorously fair and inclusive, supporting a diverse workforce that brings a wide range of perspectives and ideas to our operations, thereby enhancing innovation and service delivery.

  Wellbeing

  Recognising the importance of wellbeing, our cloud solutions aim to improve the work-life balance by offering flexible, user-friendly tools that reduce operational stress. Our services ensure data security and reliability, which in turn decreases workload and anxiety for IT staff within public sector organisations. Moreover, by enabling teleworking, our cloud platforms help organisations support their employees' mental and physical health by offering them more control over their work environments.

Pricing

• Price: £742.50 to £1,485 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.