AGOO IT SOLUTIONS LIMITED

Deployment, Transition and Support of Cloud Services

These services support customers in their journey to using Cloud IT Services. This includes the migrating or transitioning of existing on-premise Infrastructure and the design and implementation of new Cloud native services.
Additionally, the service offers STDA review of existing deployments whether they be on-premise, hybrid or Cloud native solutions.

Features

• 20 years experience consulting, architecting, implementing and supporting customer systems
• Experience in Scottish Public Sector, Central Government, Agencies and NDPB
• Designing Cloud Services to Digital Scotland Service Standard
• Independent Senior Technical Design Authority reviews of existing Cloud Solutions
• Network Design including on-premise to Cloud Services
• Data Centre experience in F5s, Fortinet, Dell-EMC, HP, Cisco
• VMWare, Windows, Linux (DevOps) practitioners
• eRDM, eDRM and Document Management consultancy

Benefits

• Solutions which provide value per click and improve efficiency
• Cloud Based service which can scale on demand
• Provide assurance of cloud services already deployed and improvements
• Support both phased and big bang approach for migration
• Maintaining Service Availability during migrations to minimize business impact
• Provide best in class solutions which provide best value

£550 to £1,050 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@agooit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

389609555177527

Contact

Leona Tomlinson
08716629250
gcloud@agooit.co.uk

Planning

• Planning service: Yes
• How the planning service works: Agoo IT will work with customers to determine their current IT estate, the customers business objectives and services which will be created in or migrated to the cloud.; Workshops and Assessments will then determine a roadmap of phases to allow the components agreed to be created and migrated in a controlled manner.; This may include Spikes or Proof of Concept work to provide the customer with confidence in what can be achieved in both native and bespoke Cloud Services.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Agoo IT will work with customers to determine a roadmap of phases in the Planning Activity. Where requested, Agoo IT will investigate each phase looking as to how to design and deploy a Cloud Native Solution which will meet the customers business objectives, including testing and assurance of them. Agoo IT will create a set of options using Key Decision Documents if appropriate. The use of Spikes and Proof of Concepts will provide confidence and also elicit any limitations of the Cloud Services which may require be-spoke changes or additions to them to meet customer requirements.; Agoo IT will work within the customers established software development methodologies, change management and release management systems or assist in the creation of a controlled path-to-live process, with associated governance.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Agoo IT offer tailored support for Cloud Native, be-spoke and on-premise systems. Agoo IT will liaise with the customer to determine which components would fall under the support agreement and the associated KPIs and SLAs. ; Agoo IT have experience in the full stack both on-premise and in the Cloud and can integrate with the customers IT Service Management Helpdesk providing second or third line support, developing run books to allow effective first line triaging.

Service scope

• Service constraints: Service constraints vary between customers and are dependent upon a number of factors. Agoo IT recommend early engagement to elicit any constraints which can be identified and captured within the statement of service document, prior to contract award.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Same day responses during weekdays. Weekend responses can be arranged at an increased cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels will be agreed with the customer based on their operational requirements. This will include priority level definitions with associated acknowledgement and first response time and estimated time to fix. ; As a bespoke agreement which suits customer needs will be created, the associated cost will vary on the times and days covered and the quantity of support activities required. ; Where necessary Agoo IT may provide additional staff to provide support for triaging and service restoration, but this will be based on customer demand.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  Agoo IT is committed to fighting climate change. Agoo IT work remotely only travelling when absolutely necessary, using remote collaboration tools and secure VPNs to provide maximum value to customers with minimum carbon footprint.

  Tackling economic inequality

  Agoo IT is based in an SIMD 1 / 2 location. As a small company Agoo IT helps local schools with STEM based projects and activities, providing prizes and technical support to teachers and the Makerspace.

  Wellbeing

  Agoo IT values both the physical and mental wellbeing of staff. As a small company we provide time to employees when they require it at short notice to support their work-life balance. This includes an additional holiday for their birthday. Agoo IT provide fruit and healthy drinks to staff and support working from home. Agoo IT actively supports staff who wish to develop or learn new skills by providing necessary access to courses or materials.

Pricing

• Price: £550 to £1,050 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@agooit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.