CACI LIMITED

Azure Hosting Services

CACI offers the full range of Microsoft Azure services, which can be combined with CACI's support services to provide a fully managed cloud service. CACI supports design & deployment, migration & modernisation, audit & assessment and backup services that can be tailored to client's requirements.

Features

• Microsoft Azure cloud services procured and managed on your behal
• Managed Azure service with a single point of contact
• Cloud Infrastructure planning, migration and implementation
• Application Development using serverless architectures
• Integration services using Microsoft BizTalk and Logic Apps
• Ability to support a broad range of workloads and technologies
• Tools to build highly available, scalable applications
• Accredited Microsoft Gold Partner
• Capable of hosting OFFICIAL information assets
• NCSC Cloud Security Principles aligned, Security Cleared (SC) staff available

Benefits

• Rapidly provision services in data centres across the globe
• Maintain service availability through peaks of demand
• Scale compute services to meet demand using automated functions
• Scale to petabytes of data storage on demand
• Manage cost by paying for services based on consumption/usage
• Highly reliable environment with geographical replication capability
• Always-on monitoring and automatic network attack mitigation
• Ensure the security data in transit to and from Azure
• Make data available to processes and services that unlock value
• Increase agility with automated deployment and 24x7 DevOps support

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

390108028364138

Contact

CACI Digital Marketplace Sales Team
0207 602 6000
bid.team@caci.co.uk

About your service

• Service categories:

  IaaS

  IaaS Compute

  • Container and serverless engine compute
  • Other non-x86 instances

  Virtualised x86

  • General purpose
  • Compute optimised
  • Memory optimised

  Accelerated

  • GPUs

Service scope

• Service constraints: Azure places limits (also called quotas) on every subscription and service: covering compute, storage, networking, databases, and more. Many limits can be increased by request, but others are fixed. You can find Microsoft’s official Azure subscription and service limits, quotas, and constraints at https://learn.microsoft.com/en-us/azure/azure-resource-manager/management/azure-subscription-service-limits
• System requirements: Suitable WAN Connectivity
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: Our standard Service Level Agreement (SLA) includes average response times to high priority (P1 / P2) enquiries within 30 minutes and one hour for P3 and P4 (within office and extended hours). ; Customers typically purchase out-of-hours cover for P1 and P2 only, however, CACI offer enhanced out-of-hours cover where needed. Many of the workloads we support are genuine 24x7x365 services supporting business critical functionality.; For customers providing critical services, a 24x7x365 service and tailored SLAs is available at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Refer to:; https://azure.microsoft.com/en-gb/support/plans/
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: CACI's Cloud Support services can provide design, build, adoption and migration support for new customers across both infrastructure and application development. Assisting with the migration from an existing cloud service or on-premises, our team of certified consultants offer full end-to-end support.; ; In addition to our consultancy support, Microsoft provide a range of resources to help customers get started on our cloud services platforms. These include: comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Via Azure ; The website with all documentation is available across all browsers and will work with all accessibility software/options that are commonly utilised for web browsing. ; Off-boarding might extend to closing the Azure account:; https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription
• End-of-contract process: Microsoft is governed by strict standards and removes cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. https://www.microsoft.com/en-gb/trust-center/privacy/data-management?rtc=1
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: Almost all functionality for each of the services is exposed through the Azure Portal. Users can set up services, create resources, configure settings, deploy apps, and monitor usage; make changes like scaling compute, adjusting storage, or updating configurations. Some things are limited by subscription quotas or service rules, and certain advanced tasks need PowerShell, CLI, or API access. Occasionally, planned maintenance or updates may temporarily restrict functions. Overall, the portal gives users a lot of control and flexibility, but some actions can’t be done through the web interface alone for more information below here https://azure.microsoft.com/en-gb/features/azure-portal/
• Web interface accessibility standard: WCAG 2.2 AA
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: Microsoft Azure subscription is a unique user account in Azure with all resources available via the Service Management API. More information available here https://msdn.microsoft.com/en-us/library/azure/ee460799.aspx
• API automation tools:
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Azure native BICEP & ARM.
  • Wide range of 3rd party services hook into Azure APIs
  • SDKs for .NET, Java, Javascript, Python, C++
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: Azure CLI 2.0 is optimized for managing and administering Azure resources from the command line, and for building automation scripts that work against the Azure Resource Manager. ; See https://docs.microsoft.com/en-us/cli/azure/install-azure-cli

Scaling

• Independence of resources: Microsoft currently has On Demand Capacity Reservation in preview https://docs.microsoft.com/en-us/azure/virtual-machines/capacity-reservation-overview
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • Other
• Other usage reporting: Azure Application Insights
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Other
• Other data at rest protection approach: Azure Key Vault & Azure Active Director see https://docs.microsoft.com/en-us/azure/security/fundamentals/encryption-atrest?msclkid=b2f26c8ea91a11ecac8f8d24fb4e36fc
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Backup and recovery

• What’s backed up:
  • Files
  • Virtual Machines
  • Databases
  • Objects
  • Blocks
• Backup controls: By assigning Azure Policies in Backup Center.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Microsoft provides two layers of encryption for data in transit. First, Transport Layer Security (TLS) 1.2 encrypts all traffic leaving a datacentre, ensuring strong authentication, privacy, integrity, and protection against tampering or interception. TLS is the default protocol and offers broad interoperability and ease of deployment. Second, Azure adds infrastructure level encryption using IEEE 802.1AE MACsec whenever customer traffic moves between datacentres outside Microsoft controlled boundaries. MACsec encrypts packets directly on network hardware, preventing physical interception without adding measurable latency. This protection is enabled by default for all Azure intra and inter regional traffic, requiring no customer action.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: See SLA's for each service here https://azure.microsoft.com/en-gb/support/legal/sla/summary/?msclkid=0132c6f0a91b11ec927496d95a52a9a9
• Approach to resilience: Network reliability through intelligent software; Safe Deployment with AIOps ; Resiliency threat modelling for large distributed systems; Low and no impact maintenance ; For more detail please see https://azure.microsoft.com/en-us/features/reliability/#features
• Outage reporting: Through Azure Service Health which gives personalised alerts and guidance for Azure service issues

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Identity federation with existing provider (for example Google apps)
• Access restrictions in management interfaces and support channels: Azure Active Directory is Microsoft’s multi-tenant cloud based directory and identity management service. Azure-AD includes a full suite of identity management capabilities including multi-factor authentication, device registration, self-service password management, self-service group management, privileged account management.; ; https://docs.microsoft.com/en-us/azure/active-directory/authentication/concept-authentication-methods?msclkid=b2a138a1a92d11ec918375623c320dc1.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: Identity federation with existing provider (for example Google apps)
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: EN 301 549, ENISA IAF, EU Model Clauses, UK Cyber Essentials Plus, UK NPIRMT, CIS Hardened images, SOC 1 Type 2, SOC 2 Type 2
• Information security policies and processes: Microsoft has policies for infrastructure security, physical security, availability, components & boundaries, network architecture, production network, SQL DB, operations, monitoring, integrity and data protection. For more information please visit https://docs.microsoft.com/en-gb/azure/security/fundamentals/infrastructure-availability.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.; ; Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape. ; Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management recommendations focus on addressing issues related to continuously acquiring, assessing, and acting on new information in order to identify and remediate vulnerabilities as well as minimizing the window of opportunity for attackers.; 1: Run automated vulnerability scanning tools; 2: Deploy automated operating system patch management solution; 3: Deploy automated patch management solution for third-party software titles; 4: Compare back-to-back vulnerability scans; 5: Use a risk-rating process to prioritize the remediation of discovered vulnerabilities; For more information https://docs.microsoft.com/en-us/security/benchmark/azure/security-control-vulnerability-management.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Microsoft Defender for Cloud helps prevent, detect, and respond to threats. Defender for Cloud gives increased visibility into, and control over, the security of Azure resources as well as those in your hybrid cloud environment.; ; Defender for Cloud performs continuous security assessments of your connected resources and compares their configuration and deployment against the Azure Security Benchmark to provide detailed security recommendations tailored for your environment.; ; In addition Intelligent Security Graph provides real-time threat protection in Microsoft products and services. It uses advanced analytics linking a massive amount of threat intelligence and security data providing insights that strengthen organisational security.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Microsoft has developed robust processes to facilitate a coordinated response to incidents. ; • Identification – System and security alerts may be harvested, correlated, and analyzed. ; • Containment – The escalation team evaluates the scope and impact of an incident. ; • Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred. ; • Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity.; • Lessons Learned – Each security incident is analysed to protect against future reoccurrence.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Hyper-V
• How shared infrastructure is kept separate: In the cloud-enabled workplace, a tenant can be a client/organisation that owns/manages a specific instance of that cloud service. With the identity platform provided by Microsoft Azure, a tenant is a dedicated instance of Azure Active Directory (Azure AD) your organisation receives and owns when it signs up for a Microsoft cloud service. Each Azure AD directory is distinct and separate from other Azure AD directories. The Azure AD architecture isolates customer data and identity information from co-mingling. This means users and administrators of one Azure AD directory cannot accidentally or maliciously access data in another directory. Information: https://docs.microsoft.com/en-us/azure/security/fundamentals/isolation-choices

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Please see https://www.microsoft.com/en-us/corporate-responsibility/sustainability

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Please see https://azure.microsoft.com/en-gb/free
• Link to free trial: https://azure.microsoft.com/en/gb/free/

Discount

• Provide your minimum discount applicable to your baseline prices: 5%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Public Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  Pricing for Cloud Service Provider (CSP) services is based on publicly available pricing published on the CSP’s own websites and applied in accordance with the selected service configuration and consumption model. This ensures buyers have full visibility of underlying cloud costs.; For CACI services, pricing is structured by lot. Lot 1A pricing is defined within the relevant G-Cloud Service Lines, covering activities such as discovery, mobilisation, and initial setup. We have submitted Onboarding costs as per the scenarios as well as a role-based rate card; This rate card provides a clear and auditable basis for cost comparison and budgeting. Where requirements and deliverables are sufficiently defined, CACI may also offer fixed-price, fixed-outcome engagements, with pricing agreed in advance against a confirmed scope, milestones, and acceptance criteria. This approach provides buyers with increased certainty over investment and budget requirements while remaining fully compliant with G-Cloud pricing principles.

  Baseline Pricing - Web link

  https://calculator.aws/#/?nc2=h_pr_calc

  -

  Minimum Discounting

  5%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Sources of cost relating to a buyer contracting for services under this deployment model will vary depending on scope, complexity, and delivery approach.; Additional costs may arise where a buyer has non-standard or bespoke requirements, including complex architectures, enhanced security controls, or integration with legacy systems. These scenarios may increase the level of solution design, deployment effort, project and service management, and testing required. Further cost drivers may include specialist skills, extended operating hours, service transition activities, training, or the need for additional third-party software, licences, or tooling.; Costs may also be influenced by the chosen service model (e.g. advisory, professional, or managed services), delivery timescales, and the duration of the engagement.; Where additional costs are identified, CACI works collaboratively with buyers to mitigate and control expenditure by recommending efficient delivery methods, standardised architectures, automation, and right-sized service models. All costs are clearly defined, transparently priced, and agreed in advance, ensuring buyers retain visibility and control over budget throughout the engagement.

  -

  Additional sources of cost reduction

  Cost reduction for buyers contracting for this deployment is achieved through a combination of commercial incentives, consumption optimisation, and service design.; For Cloud-based IaaS services, CACI applies agreed discounts to baseline cloud services consumed by UK Government customers, applied against public list pricing. In addition, hyperscale cloud providers offer incentive programmes which, subject to eligibility, can further reduce costs. These incentives may be influenced by factors such as customer type, service model, contract duration, committed spend levels, and training or enablement requirements. Due to their complexity, CACI works collaboratively with customers and relevant cloud provider account teams to identify and apply the most appropriate incentives.; UK Government customers may also benefit from established public sector frameworks, including the AWS One Government Value Agreement (OGVA) and Microsoft SPA24, which CACI can facilitate where applicable, subject to qualifying criteria.; Beyond direct pricing, additional cost reduction is achieved through consumption optimisation, including right-sizing, use of committed or reserved capacity where appropriate, and governance controls to prevent over-provisioning. CACI actively guides customers toward the most cost-efficient procurement and operating model throughout the contract lifecycle.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: Pricing for Cloud Service Provider (CSP) services is based on publicly available pricing published on the CSP’s own websites and applied in accordance with the selected service configuration and consumption model. This ensures buyers have full visibility of underlying cloud costs.; For CACI services, pricing is structured by lot. Lot 1A pricing is defined within the relevant G-Cloud Service Lines, covering activities such as discovery, mobilisation, and initial setup. We have submitted Onboarding costs as per the scenarios as well as a role-based rate card; This rate card provides a clear and auditable basis for cost comparison and budgeting. Where requirements and deliverables are sufficiently defined, CACI may also offer fixed-price, fixed-outcome engagements, with pricing agreed in advance against a confirmed scope, milestones, and acceptance criteria. This approach provides buyers with increased certainty over investment and budget requirements while remaining fully compliant with G-Cloud pricing principles.
• Baseline Pricing - Web link: https://calculator.aws/#/?nc2=h_pr_calc
• Minimum Discounting: 5%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Sources of cost relating to a buyer contracting for services under this deployment model will vary depending on scope, complexity, and delivery approach.; Additional costs may arise where a buyer has non-standard or bespoke requirements, including complex architectures, enhanced security controls, or integration with legacy systems. These scenarios may increase the level of solution design, deployment effort, project and service management, and testing required. Further cost drivers may include specialist skills, extended operating hours, service transition activities, training, or the need for additional third-party software, licences, or tooling.; Costs may also be influenced by the chosen service model (e.g. advisory, professional, or managed services), delivery timescales, and the duration of the engagement.; Where additional costs are identified, CACI works collaboratively with buyers to mitigate and control expenditure by recommending efficient delivery methods, standardised architectures, automation, and right-sized service models. All costs are clearly defined, transparently priced, and agreed in advance, ensuring buyers retain visibility and control over budget throughout the engagement.
• Additional sources of cost reduction: Cost reduction for buyers contracting for this deployment is achieved through a combination of commercial incentives, consumption optimisation, and service design.; For Cloud-based IaaS services, CACI applies agreed discounts to baseline cloud services consumed by UK Government customers, applied against public list pricing. In addition, hyperscale cloud providers offer incentive programmes which, subject to eligibility, can further reduce costs. These incentives may be influenced by factors such as customer type, service model, contract duration, committed spend levels, and training or enablement requirements. Due to their complexity, CACI works collaboratively with customers and relevant cloud provider account teams to identify and apply the most appropriate incentives.; UK Government customers may also benefit from established public sector frameworks, including the AWS One Government Value Agreement (OGVA) and Microsoft SPA24, which CACI can facilitate where applicable, subject to qualifying criteria.; Beyond direct pricing, additional cost reduction is achieved through consumption optimisation, including right-sizing, use of committed or reserved capacity where appropriate, and governance controls to prevent over-provisioning. CACI actively guides customers toward the most cost-efficient procurement and operating model throughout the contract lifecycle.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Amazon Web Services

  Website address/upload for organisation

  Upload

  Upload

  Provided

  Organisation 2

  Organisation name

  Azure (Partnership in the name of ID Technologies, which is now CACI IDT)

  Website address/upload for organisation

  Upload

  Upload

  Provided

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: 1ee56f96-0fae-4a36-a7e4-618bd3a1c940

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001
  • Data Seal - DS 27001/1-2014
  • Cyber Essentials

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.