INSIGHT DIRECT (UK) LTD

Salesforce Data 360 (formerly Data Cloud) Marketing

Data 360 unifies customer data across sources, creating comprehensive profiles for personalised marketing. It enables segmentation, journey mapping, and campaign targeting based on real-time insights. Marketeers can understand customer behavior, preferences, and engagement patterns to deliver relevant experiences, optimize marketing spend, and drive conversions through data-driven decision-making.

Features

• Unified Customer Profiles: Single view combining purchase, engagement, behavioral data.
• AI-Powered Segmentation: Create segments using natural language, no SQL needed.
• Real-Time Personalization: Sub-second updates enable immediate cross-channel customization.
• Calculated Insights: Pre-built metrics like lifetime value calculated automatically.
• Cross-Channel Activation: Push segments to email, ads, commerce, service simultaneously.
• Predictive Analytics: Einstein-powered churn prediction and conversion forecasting.
• Marketing Cloud Integration: Seamless audience sync and journey orchestration.
• Customer Consent Management: Centralized preference tracking ensures compliant outreach.
• Campaign Performance Attribution: Holistic tracking from awareness to conversion.
• Partner Data Collaboration: Securely enrich campaigns via clean rooms.

Benefits

• Unified Customer Profiles: See complete history across all touchpoints instantly.
• AI-Powered Segmentation: Build complex audiences using everyday language easily.
• Real-Time Personalization: Respond to customer behavior immediately across all channels.
• Calculated Insights: Identify high-value customers and predict churn automatically.
• Cross-Channel Activation: Launch coordinated campaigns across email, ads, and web.
• Predictive Analytics: Prioritize outreach based on AI-predicted conversion likelihood.
• Marketing Integration: Sync audiences to journeys without manual file exports.
• Customer Consent Management: Respect preferences automatically to ensure regulatory compliance.
• Campaign Performance Attribution: Understand touchpoints driving revenue across the journey.
• Partner Data Collaboration: Enrich campaigns with external data maintaining privacy.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

390164195357081

Contact

Public Sector Tender Team
0344 846 3333
pstenderteam@insight.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Marketing campaign management
  • Digital commerce
  • Sales force productivity and management
  • Customer service
  • Contact centre

  Advertising

  • Advertising Placement
  • Advertising Measurement
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Salesforce services are all modular and pre-integrated with AI from einstein built-in. Functionality can be expanded as needed. Typically, customers extend by adding: Service Cloud for case management, Sales Cloud for CRM and 360degree information view, and Marketing Cloud for engagements and customer journeys. Further information here https://appexchange.salesforce.com/ and https://www.salesforce.com/uk/products/
• Cloud deployment model: Public cloud
• Service constraints: Key considerations (further detail in our Supplier Terms) As Salesforce is multi-tenant, there are 'governor limits' which prevent resources from being monopolised by any single organisation. NB though these limits exist it's rare for customers to be impacted, and even more unusual for our current Public Sector customers. In the unlikely event of a need to increase, limits can be extended with various add-ons separately listed. Hitting a limit is often a sign of an underlying design flaw. A user’s password may not be shared with any other individual.
• System requirements:
  • A standard browser, either desktop or mobile
  • Connection to the internet
  • Salesforce mobile app is available if preferred to a browser

User support

• Email or online ticketing support: Yes
• Support response times: Every Salesforce service includes support as standard. The lowest level relies on the Salesforce user community for responses and has a response time of 2 business days, this can be reduced to 15 minutes with the appropriate upgrade in your support plan. https://www.salesforce.com/content/dam/web/en_us/www/cloud-services/documents/premier-success-plans-datasheet.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Salesforce has not conducted usability studies to verify that the online chat function works effectively with screen reading and other assistive technology. However, the services have been assessed against the WCAG 2.2 standards and existing customers have conducted testing and are using the Salesforce Webchat capability in live services.; ; Details of our compliance with WCAG 2.2 AA accessibility standards for our web chat products are described in our VPAT statements available here: https://www.salesforce.com/company/legal/508_accessibility/
• Onsite support: Yes, at extra cost
• Support levels: Every Salesforce service includes community-based support. This can be enhanced with guaranteed response times through Premier Success. For more critical applications we provide Signature Success which provides Salesforce staff with a knowledge of a specific customers applications and configurations and an initial response from your designated support team in as little as 15 minutes, with personalised updates every 30 minutes.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Trailhead Learning Paths; Free, self-paced online modules cover Data Cloud fundamentals, segment building, activation strategies, and calculated insights creation. Interactive badges and super badges validate your expertise through hands-on challenges in practice environments.; Trailhead LIVE & Webinars; Regular live online sessions feature Data Cloud experts demonstrating real-world marketing use cases, best practices for audience segmentation, and cross-channel activation techniques. Recordings remain available on-demand.; Official Documentation; Searchable help articles, implementation guides, and video tutorials cover every feature from profile unification to Einstein predictions. Release notes highlight new marketing capabilities each seasonal update.; Customer Success Resources; Depending on your Success Plan tier, access ranges from online community support to dedicated Customer Success Managers providing strategic guidance. Premier Success includes onsite workshops and customized training sessions for your marketing teams.; Certification Programs; Data Cloud Consultant certification validates advanced expertise in designing marketing solutions, though it requires broader technical knowledge beyond pure marketing use cases.; Partner Enablement; Consulting partners offer customized onsite training, implementation support, and ongoing education tailored to your specific marketing processes and organizational needs.; https://trailhead.salesforce.com/; https://www.salesforce.com/success-gettingstarted/
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Salesforce also provides free online courses, referred to as 'Trails'
  • A dedicated website called 'Trailhead' gives access to these 'Trails'
  • Each designed with a specific purpose and skill in mind.
  • Further information on Trailhead can be found below:
  • https://trailhead.salesforce.com/en/trails and https://help.salesforce.com
• End-of-contract data extraction: There are a number of options available for customers to extract their data from the service, either during the contract or when the contract ends. We encourage customers to export their data during their contract on a periodic basis to maintain a local copy of their salesforce database, rather than wait until the end of the contract These options include: The Weekly Export Service – export data from the service on a periodic basis via a zip file containing .csv files over a TLS link. Export data over the API via an integration or middleware solution. A comprehensive Salesforce exit strategy paper is available on request.
• End-of-contract process: After termination of all subscriptions associated with an environment, Customer Data submitted to the Covered Services is retained in inactive status within the Covered Services for 120 days, after which it is securely overwritten or deleted from production within 90 days, and from backups within 180 days.; Physical media on which Customer Data is stored during the contract term is not removed from the data centers that Salesforce uses to host Customer Data unless the media is at the end of its useful life or being deprovisioned, in which case the media is first sanitized before removal. This process is subject to applicable legal requirements.; ; Within 30 days post contract termination, customers may request return of their respective Customer Data submitted to the Covered Services. Salesforce shall provide such Customer Data via downloadable files in comma separated value (.csv) format and attachments in their native format.; ; For more information on Data Deletion period upon contract termination, please refer ""Deletion of Customer Data"" section of the Security, Privacy and Architecture Documentation for the respective services available on the Trust and Compliance site: https://trust.salesforce.com/en/trust-and-compliance-documentation/
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The capability of Salesforce via a browser and on a mobile device, via either a browser or the native Salesforce1 App is broadly similar. However, there are some subtle differences as described here: https://help.salesforce.com/s/articleView?id=sf.limits_mobile_sf1_parent.htm&type=5 Note that the salesforce browser UI can also be accessed on many mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The interface is a modern and intuitive design, with help functions throughout. The interface can be configured as required; ; In the platform, it is easy to modify applications to unique requirements. Use the metadata framework and point-and-click tools, custom user interfaces, modify data models, create and edit application business logic and processes. Configuration to modify objects, fields, validation rules, workflow, security settings, formulas, and more without code.; ; Some functionality is beyond the constraints of a metadata framework. For such cases, developers can create needed functionality in open-ended development environments, using toolkits for most of the common programming languages, or Apex.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Salesforce is committed to providing applications accessible to all. This includes users working with assistive technology, such as speech recognition software and screen readers. Salesforce follows international best practices in Section 508 of the Web Content Accessibility Guidelines and strives to meet WCAG 2.2 Level AA.; ; A third party has assessed and documented the accessibility status of Salesforce core products in the VPAT documents published here: https://www.salesforce.com/company/legal/508_accessibility.jsp
• API: Yes
• What users can and can't do using the API: For developers changing the system, two APIs are applicable for managing customizations and for building tools that can manage the metadata model. ; ; The Tooling API is specifically designed to help developers build IDE apps for salesforce, while the metadata API is for more general-purpose configuration migration. The metadata API allows for migrations, including retrieve, deploy, create, update, or delete customisations for your Salesforce instance and migrate changes from testing to production; the Tooling API gives developers a platform for debugging, code coverage, auto complete, and more.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: 1. What Can Be Customized; Marketers can customize calculated insights (CLV formulas, engagement scores), segment definitions, activation mappings to external platforms, data model objects and fields, identity resolution rules for profile unification, and Einstein prediction models for their specific business outcomes.; 2. How Users Can Customize; Most customization happens through point-and-click interfaces. The Calculated Insights builder lets marketers create metrics using visual formulas without code. Segment creation uses a drag-and-drop query builder or natural language AI prompts. Data model extensions work through standard Salesforce object manager—adding custom fields or creating new data model objects. Identity resolution rules configure through wizards that define matching criteria. Activation mappings use guided flows to connect segments with Marketing Cloud, advertising platforms, or other channels. Einstein models customize through selecting training data and business objectives.; 3. Who Can Customize; Marketing operations teams typically handle data model and identity resolution customization, requiring ""Manage Data Cloud"" permission. Campaign managers build segments and calculated insights with ""View Data Cloud"" access. Marketing analysts configure Einstein predictions and complex activations. Salesforce admins manage underlying permissions, integration setup, and platform-level configurations. Most customizations don't require developers—designed specifically for business users with marketing domain expertise.

Scaling

• Independence of resources: Salesforce ensures users are not impacted by demands placed on the service by others through its multi-tenant architecture. This architecture allows multiple organisations (tenants) to share the same infrastructure and resources while maintaining strict data isolation and performance reliability. Each organisation’s data and processes are logically separated, ensuring activities of one do not affect the others. Salesforce employs robust system monitoring and resource management, including dynamic resource allocation, load balancing, and proactive system updates to ensure consistent performance across the platform, regardless of demand fluctuations. Performance and availability information for the entire service are available at https://trust.salesforce.com.

Analytics

• Service usage metrics: Yes
• Metrics types: The service includes various metrics to monitor usage and adoption of the service, for example, last login, login duration etc. For Infrastructure detail metrics are available at https://trust.salesforce.com website provides performance and availability information for the entire service. For specific metric monitoring and for more in-depth detail customers can extend capability through the use of Event Monitoring. For example - which applications are being used, by whom, how are they being used, when, where from and are there performance issues? This data can be used to improve adoption, security and performance of the application.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Salesforce

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: By default, Salesforce encrypts customer data at rest as disk volumes are encrypted by using at least industry-standard AES-256 algorithm. Snapshots of encrypted volumes are automatically encrypted as well when replicated to long term storage.; ; In addition, Platform Encryption allows customers to add additional layers of encryption to their data and manage the lifecycle of their data encryption keys themselves.; ; More specifically, Platform Encryption allows customers to selectively encrypt nominated fields for encryption when stored in the database. This is often referred to as field encryption. Customers can also encrypt their entire database; this is known as tenant level encryption.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Segment Exports; Build audiences visually or via AI, then activate to Marketing Cloud, ads platforms, or download as CSV files.; Activation API; Technical teams programmatically export segment data through REST APIs for custom integrations.; Data Cloud Connect; BI tools like Tableau connect directly using SQL queries for custom reporting without moving data.; Salesforce Reports & Dashboards; Create reports on Data Cloud objects, then export to Excel or CSV.; Scheduled Activations; Configure recurring exports that automatically refresh and send updated audiences daily or weekly.; Data Actions; Trigger real-time data flows to external systems based on profile changes for event-driven marketing.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • PDF
  • Out of The Box import via the open standard API
  • API export in open standards such as XML and OData
  • API also support bulk export and upload
  • Pre-integrated ETL tools such as Mulesoft etc.
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Out of The Box import via the open standard API
  • API imports in open standards such as XML and OData
  • API also support bulk export and upload
  • Salesforce Connect code-free integration via OData
  • Salesforce Data Loader or third-party service Dataloader.io
  • Pre-integrated ETL tools such as Mulesoft, Informatica, etc.
  • Salesforce can also store content in any flat file format.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Salesforce Services are designed with the concept of continuous improvement and Trust (e.g. Availability, Performance and Security) in the infrastructure. Salesforce uses commercially reasonable efforts to make its on-demand services available to its customers 24/7, except for (minimal) planned downtime, for which Salesforce gives customers prior notice, and force majeure events. This service leverages Public Cloud region, and uses multiple availability zones. This pattern allows services to withstand up to two different zonal faults and continue to be available. Live and historical statistics on Salesforce system performance are publicly published at: https://trust.salesforce.com/en/#systemStatus, and further detail can be shared upon request and NDA.
• Approach to resilience: Salesforce Hyperforce based cloud services has its compute resources run in 3 Availability Zone (AZ). Services run as containerised applications in containers which is configured for HA (high availability) by distributing nodes across AZs. To take advantage of this, service pods themselves are deployed across AZs when scheduled on nodes. Because of this when one AZ goes offline there will always be available service pods in different AZs to handle the workload. Service pods are also stateless so losing an AZ and nodes in that AZ along with the service pods running in them will cause no loss of data and new service pods will be scheduled on the available zones to handle the load.
• Outage reporting: Outage escalation policies are established and maintained as Salesforce's goal is to rapidly restore service. In the event of an extended outage, periodic updates are provided in near real time to customers via the trust.salesforce.com dashboard site and in addition, service notifications are provided to nominated contacts via various channels such as email. Update frequency for notifications is dependent on the customer support service plan.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Salesforce has a comprehensive set of authentication mechanisms that customers can choose from. These include multi-factor authentication, Single Sign-on, Custom Login flows, and Connected Apps. A connected app is a framework that enables an external application to integrate with Salesforce using APIs and standard protocols, such as SAML, OAuth, and OpenID Connect. Connected apps use these protocols to authenticate, authorise, and provide single sign-on (SSO) for external apps.; ; Salesforce requires each user to have a unique username that they enter at each login. Administrators can configure several settings to ensure that users' passwords are strong and secure.
• Access restrictions in management interfaces and support channels: Management access for service support and delivery is done through multiple layers of controls including, but not limited to, multiple 2 factor authentication, just-in-time access, access related to an approved trouble ticket and segregation of duties. These controls are in scope for SSAE-18 auditing and evidenced through the SOC 2/ISAE3402 report.; ; Access to the management interface for the customer to configure their salesforce environment, is configured by the customer themselves. Robust application design and testing ensures that users without administrative access rights cannot access more sensitive areas of the application.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27017; ISO 27018; ISO 42001; ISO 9001; SOC 1,2, 3; PCI DSS; NCSC Cloud Security Principles; UK NHS DSPT; EU Cloud Code of Conduct
• Information security policies and processes: Salesforce's Information Security Management System (ISMS) and information security policies are based on the ISO 27002 framework of best practices and are ISO 27001 certified. ; ; As required by this certification, the ISMS is endorsed by Senior Management. The Chief Trust Officer/CISO has responsibility for the information security policies and ISMS. The Salesforce Security Steering Committee approves/authorizes all changes to the policies, the Statement of Applicability (SoA), the information security manual, and any separate policy statements. ; ; During the ISO 27001 audit process (as well as other audits such as SOX and SSAE 16 SOC 1), senior management for various departments are involved in verifying that policies and procedures are in place and adhered to. Policies are reviewed/approved at least annually.; ; Companywide security awareness training highlights the importance of the security policies to employees and reinforces the company’s number 1 value of Trust.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Changes to infrastructure components are made through code using industry standard Infrastructure as Code (IaC) software and assessed for their security impact before being deployed. Individuals who wish to deploy an IaC change into production are required to follow defined procedures and standards, and to complete mandatory change management training before participating in the change management process. A change must be approved and routed through the change owner before the change can be implemented. A ticketing system is used as part of the change management procedure which records the components and the changes made.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Salesforce includes threat modelling into its software development lifecycle to help ensure the risks associated with potential threats are mitigated as early as possible. Multiple threat intelligence sources are used to help understand the current and evolving threat landscape. ; ; Vulnerability scans are performed on all Salesforce information systems and hosted applications. Patches are deployed in timeframes based on CVSS scores and risk level. ; ; All vulnerabilities discovered during penetration tests are entered into the salesforce central ticketing system and are assigned an internal vulnerability ranking according on the OWASP risk rating framework based on likelihood and impact.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Salesforce Threat Intelligence and Detection team monitors the Salesforce services 24x7 for threats and unauthorized intrusions in collaboration with the Security Incident Response teams. Extensive logging and monitoring are conducted across all Salesforce Services and environments (at application, network and database layers). All suspicious activities are flagged and reported to Salesforce CSIRT for investigation, management, communication, and resolution of security events and incidents in line with the NIST Incident Response model.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Salesforce has an Incident Management Process that guides the Salesforce Computer Security Incident Response team in investigation, management and resolution activities which includes developing standard pre-defined procedures for dealing with common events. ; ; Salesforce will promptly notify the customer in the event of any security breach of the Service resulting in an actual or reasonably suspected unauthorized disclosure of Customer Data. Notification may include phone contact by Salesforce support, email to customer's administrator and Security Contact and public posting on trust.salesforce.com.; ; Customers can email security@salesforce.com or use the https://security.salesforce.com/contact page to report incidents.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Data 360 offers a trial for existing Salesforce customers. Access a free account through the Data Cloud portal with a 120-day evaluation period. Salesforce Foundations includes 1TB storage, 250k Data Services Credits, and support for 100 users.
• Link to free trial: Please contact us for the current trial link

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Atlas
• ISO/IEC 27001 accreditation date: Sunday 13 April 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Atlas
• ISO 9001 accreditation date: Tuesday 1 April 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Be7ce590-de10-486e-8431-2e10891a8979
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Cd8b1a78-44c7-4bb0-84d6-59a7506f3bba
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.