Espire Infolabs Ltd
Cloud Managed Services
We provide end-to-end support services for public and private clouds. This includes assessment, design, implementation and migration of on-premises workloads to the cloud. We also provide specialized services to audit and optimise running costs.
Our Expert team provides 24X7 monitoring and support for business /mission-critical applications hosted in cloud.
Features
- Cloud consulting & planning
- Cloud readiness assessment
- Cloud Infrastructure setup and application development
- Cloud implementation and migration
- Cloud integration
- Cloud security
- Cloud disaster recovery management
- Cloud managed services
Benefits
- Implementation of OPEX model
- Accelerate time to market with quick deployment
- Seamless collaboration with no geographical barriers
- IaaS/PaaS services helps keep the infrastructure upgraded and UpToDate
- Updated patches prevents newer vulnerability and potential risks
- Autoscaling helps in better Load balancing and Management
- Remote maintenance flexibility and zero liability on physical premises/infrastructure
Pricing
£250 to £850 a user a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Shariq.Imam@espireinfo.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 9 0 3 5 8 5 9 6 0 4 8 9 7 9
Contact
Espire Infolabs Ltd
Shariq Imam
Telephone: +44 7557678970
Email: Shariq.Imam@espireinfo.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Espire team will collaborate with customer's stakeholders to assess the current landscape and then suggest an optimal solution encompassing cost and efficiency. Once it is agreed with client, a detailed plan is chartered for setting up the infrastructure and migrating the current application and related data. The current underlying processes are revisited and redefined to match the newer ways of deployments and execution. Furthermore, Espire team will help the client to define governance, control and reporting arrangements clearly. The plan and schedule is described and agreed upon in a way that GoToMarket is the fastest with minimal impact during migration.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Espire services include knowledge transfer and where applicable training courses. Training courses can be provided on-premise or in another location. The training and session will be oriented for Client Trainers / client users / Operator & client administrator for IT Application Support Personnel, to support, operate and maintain the System, security and controls administration, roles and authorisation setup. Training will cover all aspects of the system including design, configurations, troubleshooting including knowledge transfer on the system architecture
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We are able to assist with planning, commercial, architectural, development, assurance, transition and operational challenges associated with moving to the cloud or between cloud services. We consider that preparation, process, and repeatability are at the core of successful cloud deployment, typically achieved through the adoption of a DevOps based approach. We can guide an organization through the migration process, using our knowledge and experience to maximize the benefits and mitigate the risks of a cloud-based approach. We have particular experience of helping organizations to develop transition plans to be able to move functionality
currently provided by monolithic, proprietary, on-premise legacy systems to flexible, scalable, commodity solutions, including the use of cloud-based and open technologies. We recognize that for a range of reasons many organizations face a significant challenge in "unpicking" a complex web of legacy systems, interfaces and data stores into a future-proofed set of services that can exploit the many benefits of cloud providers. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- QA and performance testing will be developed in conjunction with client needs based on the requirements of the individual project.
Security testing
- Security services
- Yes
- Security services type
-
- Security testing
- Other
- Other security services
- Vulnerability Assessment and Penetration testing
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Espire team can extend support to any ongoing support package that a client may require. We are able to flex levels of support to meet changes in demand, for example, we can provide enhanced support during transition or roll-out phases.
Espire has partnership and enterprise level agreements with multiple public cloud providers to support cloud hosting and software services across these providers.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
This is decided as per the SLA that is mutually agreed.
Depending upon the priorities, it can vary from 30mins - 4 hrs
(Business hours) - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- We use webchat provided by Jira which is WCAG2.1 AA compliant to be used with Assistive technology users.
- Support levels
- We provide complete L1, L2 and L3 managed services based on ITIL standards. Cost is based on general requirement and Level of support required like L1, L2 & L3 We do provide Technical, Account Manager and Support Engineer.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS Management System
- ISO/IEC 27001 accreditation date
- 22/06/2021
- What the ISO/IEC 27001 doesn’t cover
- No exclusion.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 27017:2015
- ISO 27018:2019
- ISO 20000-1:2018
- ISO 9001:2015
- ISO 22301: 2019
- CMMI Level 5 for Services V2.0
Social Value
- Social Value
-
Social Value
- Covid-19 recovery
- Equal opportunity
Covid-19 recovery
The health and well-being of all of employees is our top most priority for Espire during COVID-19 outbreak. Work from Home Guidelines during Covid-19 were formulated and shared with all employees in March 2020 prior to lockdown. Multiple forums initiated to stay well connected with employees or their managers at all times. Several initiatives were taken by Espire to allow all employees to work with ease during these tough time of Covid-19 like Paid quarantine leaves for employee affected by Covid-19, Multiple Vaccination Camps organized at Espire office, India for employees and their families in collaboration with one of the most reputed hospital chain in India. Vaccination cost during these camps was borne by Espire for employees. Alternatively, reimbursement of vaccination cost was provided. Now by seeing threat due to Covid-19 has reduced significantly management has decided to open office in Hybrid mode. All the necessary arrangements have been made for the same. Detailed Guidelines are formulated to provide an overview of Espire's phased approach of getting employees back to office like Full vaccination is a pre-requisite to report to office. Employees needs to submit vaccination certificate to HRD before entering into office premises. Temperature check at entry gate for employees and visitors, sanitization arrangements, maintaining social distancing, wear masks etc. Espire remains committed to complying with Government guidelines, at all times.Equal opportunity
Espire is committed to being an Equal Opportunity Employer and providing equal opportunities without any discrimination on grounds of gender, age, culture, nationality, ethnicity, political and religious beliefs, sexual orientation, and other attributes. We remain zero tolerant to any discriminatory treatment or harassment in any form. Espire strive to attract, develop and retain people with different perspectives, experience and backgrounds to support us in our strategic journey. Our focus is to have wider and more diverse talent pool in Espire without discriminating in any process. We ensure fairness with regard to compensation, growth opportunities(vertical/horizontal), transfers, training and competency development purely based on ability and merit and irrespective of social identity. We also promote a harmonious working environment in which our employees are treated with dignity and respect. We encourage employees to take positive action towards promoting equal opportunity throughout the organization and provide an enabling environment where employee feels empowered to come up with suggestions to meet organization goals. We ensure and maintain a work environment free of harassment and intimidation and coercion at all office locations and in all facilities at which employees are assigned to work. We ensure that equal opportunity is provided to physically challenged/physically disabled, unless not a limitation for the resource for being able to do the assigned role/job effectively. Espire will ensure adherence to the laws of the land with regard to employment norms and will not indulge in practices such as employing child labor, bonded labor etc.
Pricing
- Price
- £250 to £850 a user a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Shariq.Imam@espireinfo.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.