Occupancy Monitoring to Optimise Space Management in Buildings
Optimise building and estate utilisation with SmartViz’s IoT and AI-powered digital twin
Using low cost IoT sensors and data integration from BMS and booking systems, SmartViz delivers real-time, historic and predictive models to boost building performance.
Optimise space. Reduce energy. Save cost. Improve productivity and wellbeing. Achieve Net Zero.
Features
- Unique AI-powered digital twin delivering live occupancy monitoring
- Outcome driven platform with practical recommendations for space optimisation
- Proven solution that saved Vodafone $40m and Cardiff Met £5.1m
- Intuitive 3D visualisation for realtime monitoring, historic trends and benchmarking
- Aggregate multiple datasets for trends, live alerts and recommendations
- Integrate with existing devices, systems and bespoke datasets
- Insights on planned vs actual space utilisation, air quality, energy
- A powerful predictive modelling and scenario planning capability
- Easy install, GDPR compliant, pre-configured 'peel&stick' sensors
- Developed by building performance specialists over 20+ years
Benefits
- Rapid deployment of IoT occupancy sensors or integration with existing
- Real-time reporting of occupancy within hours of deployment
- Integrate systems, eliminate data silos with single source of truth
- Transform user and stakeholder engagement with intuitive visualisations
- Planned vs actual occupancy analysis, insights and future scenario modelling.
- Increase financial performance of your real estate
- Optimise buildings to release space and reduce costs
- Optimise building operations and maintenance with scenario planning
- Reveal prioritisation to room level, enabling acceleration to Net Zero
- Delivering the golden thread for executive decision making
Pricing
£5 to £100 a unit a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 9 0 4 7 3 1 9 3 1 2 5 7 3 2
Contact
SmartViz Ltd
Shrikant Sharma
Telephone: 07900565848
Email: shrikant@smart-viz.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
BMS systems
CAFM systems
Energy management systems
Desk and Room booking software
Timetabling systems - Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
-
Gateway needs 13A power outlet.
No other constraints as SmartViz runs independent of client's IT network and BMS system. - System requirements
- None - SmartViz works independent of IT network and BMS.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our UK based support team is very responsive and can respond to questions within 2 to 24 hours, depending on the nature of the query.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Customer support is included as default for all SmartViz customers.
We assign a technical account manager to our customers.
Besides the support they also provide monthly touchdown reviews of emerging insights for the duration of the subscription. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- On engagement we provide our customers a complete onboarding service which includes documentation, video tutorials, training, Teams calls and ongoing support.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Customers can download csv export of their data at any point during the contract and at the end of the contract. We can also provide this data directly to them if required.
- End-of-contract process
-
At the end of the contract we provide the customer with an offboarding plan which will include the following:
1. export of their data
2. retention of their data
3. deletion of their data at the end of the retention period or sooner on client's request
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- SmartViz provides a highly intuitive web based 3D digital interface to all the sensor data.
- Accessibility standards
- None or don’t know
- Description of accessibility
- The interface is highly intuitive and uses the familiar google map, 3D graphic interface and power bi reporting modes.
- Accessibility testing
- SmartViz has not undergone interface testing with users or assistive technology.
- API
- Yes
- What users can and can't do using the API
- SmartViz API provides access to all raw data, aggregated data, AI engine predictive forecasts, as well as trend analysis outputs and benchmark data. Users can also integrate SmartViz with desk & room booking systems, timetabling, CAFM, IWMS, and BMS systems.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- We can include client logo on the header of the platform and all reports.
Scaling
- Independence of resources
- SmartViz uses built-in cloud platform features for automated scalability to deal with variability in demands.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We provide live access to all sensor status, alerts, uptime, device outage, etc.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Several IoT firms eg Browan, Milesight and Sensor Development International
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Csv format, or through direct call to the api
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
Our cloud host provides 99.9% uptime SLA.
Refunds are provided on a client by client basis depending on contract. - Approach to resilience
- Available on request.
- Outage reporting
- Outage alerts are available via our dashboard as default. We can also provide email alerts to our clients as necessary.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- We utilise role-based access control (RBAC) to assign granular permissions to users and applications based on the principle of least privilege.
- Access restriction testing frequency
- Less than once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
We have implemented a range of security governance measures to ensure infrastructure security. This includes:
- Azure Virtual Network service endpoints and firewall rules to control access to database servers.
- configured network security groups (NSGs) to restrict inbound and outbound traffic to necessary ports and services
- implemented Azure DDoS Protection Standard to mitigate DDoS attacks targeting our infrastructure
- enabled encryption at rest to protect data stored in the database
- utilised SSL/TLS to encrypt data in transit
- implemented Azure Active Directory
- utilised role-based access control (RBAC)
- multi-factor authorisation, etc - Information security policies and processes
- We conform to Cyber Security Essentials.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We use a comprehensive version control with regular backups on on all code, platform updates, database changes to ensure a regular record and ability to roll back to a previous version as required.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
-
Our security officer regularly conducts risk assessment and risk management planning to assess and address relevant security threats. We monitor numerous potential vulnerability sources and add any discovered vulnerabilities to our list of threats and mitigation solutions.
Further details can be provided on request. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
We have implemented logging and monitoring mechanisms to track and analyse security events and incidents. Our incident response plan outlines the steps to be taken in case of a security incident or breach.
Details are available on request. - Incident management type
- Supplier-defined controls
- Incident management approach
-
We have implemented logging and monitoring mechanisms to track and analyse security events and incidents. Our incident response plan outlines the steps to be taken in case of a security incident or breach.
Details are available on request.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Our primary focus is on actionable insights that directly contribute to reducing CO2 emissions and minimising embodied energy in buildings, aligning with sustainability goals.
We assist institutions in understanding and mitigating their emissions, aiding in the formulation of effective net zero strategies.Equal opportunity
SmartViz is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
The organisation - in providing goods and/or services and/or facilities - is also committed against unlawful discrimination of customers or the public.Wellbeing
At SmartViz, we are committed to fostering a culture of wellbeing that prioritises the physical, mental, and emotional health of our employees. Our wellbeing policy aims to create a supportive environment where every individual can thrive and achieve their full potential.
1. Work-Life Balance
2. Mental Health Support
3. Social Connection
4. Professional Development
5. Respectful Workplace
6. Feedback and Communication
7. Wellbeing Benefits
Pricing
- Price
- £5 to £100 a unit a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
We provide our clients with a demo setup of SmartViz to allow the users to experience the features of SmartViz.
We also provide paid pilot options to our users.