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SmartViz Ltd

Occupancy Monitoring to Optimise Space Management in Buildings

Optimise building and estate utilisation with SmartViz’s IoT and AI-powered digital twin

Using low cost IoT sensors and data integration from BMS and booking systems, SmartViz delivers real-time, historic and predictive models to boost building performance.

Optimise space. Reduce energy. Save cost. Improve productivity and wellbeing. Achieve Net Zero.

Features

  • Unique AI-powered digital twin delivering live occupancy monitoring
  • Outcome driven platform with practical recommendations for space optimisation
  • Proven solution that saved Vodafone $40m and Cardiff Met £5.1m
  • Intuitive 3D visualisation for realtime monitoring, historic trends and benchmarking
  • Aggregate multiple datasets for trends, live alerts and recommendations
  • Integrate with existing devices, systems and bespoke datasets
  • Insights on planned vs actual space utilisation, air quality, energy
  • A powerful predictive modelling and scenario planning capability
  • Easy install, GDPR compliant, pre-configured 'peel&stick' sensors
  • Developed by building performance specialists over 20+ years

Benefits

  • Rapid deployment of IoT occupancy sensors or integration with existing
  • Real-time reporting of occupancy within hours of deployment
  • Integrate systems, eliminate data silos with single source of truth
  • Transform user and stakeholder engagement with intuitive visualisations
  • Planned vs actual occupancy analysis, insights and future scenario modelling.
  • Increase financial performance of your real estate
  • Optimise buildings to release space and reduce costs
  • Optimise building operations and maintenance with scenario planning
  • Reveal prioritisation to room level, enabling acceleration to Net Zero
  • Delivering the golden thread for executive decision making

Pricing

£5 to £100 a unit a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shrikant@smart-viz.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 9 0 4 7 3 1 9 3 1 2 5 7 3 2

Contact

SmartViz Ltd Shrikant Sharma
Telephone: 07900565848
Email: shrikant@smart-viz.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
BMS systems
CAFM systems
Energy management systems
Desk and Room booking software
Timetabling systems
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Gateway needs 13A power outlet.
No other constraints as SmartViz runs independent of client's IT network and BMS system.
System requirements
None - SmartViz works independent of IT network and BMS.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our UK based support team is very responsive and can respond to questions within 2 to 24 hours, depending on the nature of the query.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Customer support is included as default for all SmartViz customers.
We assign a technical account manager to our customers.
Besides the support they also provide monthly touchdown reviews of emerging insights for the duration of the subscription.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On engagement we provide our customers a complete onboarding service which includes documentation, video tutorials, training, Teams calls and ongoing support.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers can download csv export of their data at any point during the contract and at the end of the contract. We can also provide this data directly to them if required.
End-of-contract process
At the end of the contract we provide the customer with an offboarding plan which will include the following:
1. export of their data
2. retention of their data
3. deletion of their data at the end of the retention period or sooner on client's request

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
SmartViz provides a highly intuitive web based 3D digital interface to all the sensor data.
Accessibility standards
None or don’t know
Description of accessibility
The interface is highly intuitive and uses the familiar google map, 3D graphic interface and power bi reporting modes.
Accessibility testing
SmartViz has not undergone interface testing with users or assistive technology.
API
Yes
What users can and can't do using the API
SmartViz API provides access to all raw data, aggregated data, AI engine predictive forecasts, as well as trend analysis outputs and benchmark data. Users can also integrate SmartViz with desk & room booking systems, timetabling, CAFM, IWMS, and BMS systems.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
We can include client logo on the header of the platform and all reports.

Scaling

Independence of resources
SmartViz uses built-in cloud platform features for automated scalability to deal with variability in demands.

Analytics

Service usage metrics
Yes
Metrics types
We provide live access to all sensor status, alerts, uptime, device outage, etc.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Several IoT firms eg Browan, Milesight and Sensor Development International

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Csv format, or through direct call to the api
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our cloud host provides 99.9% uptime SLA.
Refunds are provided on a client by client basis depending on contract.
Approach to resilience
Available on request.
Outage reporting
Outage alerts are available via our dashboard as default. We can also provide email alerts to our clients as necessary.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
We utilise role-based access control (RBAC) to assign granular permissions to users and applications based on the principle of least privilege.
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have implemented a range of security governance measures to ensure infrastructure security. This includes:
- Azure Virtual Network service endpoints and firewall rules to control access to database servers.
- configured network security groups (NSGs) to restrict inbound and outbound traffic to necessary ports and services
- implemented Azure DDoS Protection Standard to mitigate DDoS attacks targeting our infrastructure
- enabled encryption at rest to protect data stored in the database
- utilised SSL/TLS to encrypt data in transit
- implemented Azure Active Directory
- utilised role-based access control (RBAC)
- multi-factor authorisation, etc
Information security policies and processes
We conform to Cyber Security Essentials.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use a comprehensive version control with regular backups on on all code, platform updates, database changes to ensure a regular record and ability to roll back to a previous version as required.
Vulnerability management type
Undisclosed
Vulnerability management approach
Our security officer regularly conducts risk assessment and risk management planning to assess and address relevant security threats. We monitor numerous potential vulnerability sources and add any discovered vulnerabilities to our list of threats and mitigation solutions.
Further details can be provided on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have implemented logging and monitoring mechanisms to track and analyse security events and incidents. Our incident response plan outlines the steps to be taken in case of a security incident or breach.
Details are available on request.
Incident management type
Supplier-defined controls
Incident management approach
We have implemented logging and monitoring mechanisms to track and analyse security events and incidents. Our incident response plan outlines the steps to be taken in case of a security incident or breach.
Details are available on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Our primary focus is on actionable insights that directly contribute to reducing CO2 emissions and minimising embodied energy in buildings, aligning with sustainability goals.

We assist institutions in understanding and mitigating their emissions, aiding in the formulation of effective net zero strategies.

Equal opportunity

SmartViz is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

The organisation - in providing goods and/or services and/or facilities - is also committed against unlawful discrimination of customers or the public.

Wellbeing

At SmartViz, we are committed to fostering a culture of wellbeing that prioritises the physical, mental, and emotional health of our employees. Our wellbeing policy aims to create a supportive environment where every individual can thrive and achieve their full potential.

1. Work-Life Balance
2. Mental Health Support
3. Social Connection
4. Professional Development
5. Respectful Workplace
6. Feedback and Communication
7. Wellbeing Benefits

Pricing

Price
£5 to £100 a unit a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We provide our clients with a demo setup of SmartViz to allow the users to experience the features of SmartViz.
We also provide paid pilot options to our users.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shrikant@smart-viz.com. Tell them what format you need. It will help if you say what assistive technology you use.