Freshworks Inc.

Freshsales Suite: Customer Relationship Management and Marketing Software (CRM)

Freshsales Suite is a unified, 360 degree sales and marketing CRM software by Freshworks. With an intuitive UI and powerful feature set including AI based lead scoring, visual deal pipeline, and intelligent workflow automations, Freshsales gives businesses everything they need to manage their sales in a hassle free package.

Features

• CRM Phone and Email integrations automatically log calls and emails
• Lead Management provides views of customer, citizen data Contact scoring
• Visual Sales Pipeline provides clarity to decide next steps
• Workflow Automation saves time, ensures consistency and efficiency
• Sales Campaigns ensure optimal customer journey adherence and marketing
• Web Forms to automatically assign inbound enquiries to your team
• Reports and Dashboards with Analytics share insights with management
• Mobile App provides easy access and improves mobility of workforce
• Apps and Integrations improves productivity and connects siloed data
• AI-powered assistance and insights

Benefits

• Make more calls, send targeted emails without leaving your CRM
• Lead prioritisation on basis of sales-ready buying signals, contact scoring
• Get complete visibility of deals using the visual sales pipeline
• Send emails, update fields, and create follow-up tasks automatically
• Create, send, and track personalised outbound campaigns from your CRM
• Collect lead information from your website from directly in Freshsales
• Forecast sales with accurate, in depth visual reports and dashboards
• Close deals on-the-go with the Freshsales mobile apps
• Connect to 75+ business apps or build custom solutions
• Make smarter decisions with in-depth analytics and AI

£7.00 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at fredrik.hallberg@freshworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

390702416670911

Contact

Fredrik Hallberg
016505130514
fredrik.hallberg@freshworks.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Private cloud is not offered. Solution cannot be hosted.
• System requirements:
  • Chrome/Firefox/Safari/Edge: Latest 2 versions
  • Mobile App - iOS, Android OS and mobile browsers
  • Internet connectivity
  • Operating system: Windows 7.0 or Higher OSX Mavericks or Highe

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Freshworks' dedicated technical support team provides a 2-hour response SLA. Issues reported to Freshworks' Team follow a priority matrix depending on the issue's nature. ; ; Response Times (Business Hours):; Urgent: 2, High: 4, Medium: 6, Low: 8.; ; The resolution SLAs vary based on the issue's priority level, and change/fix required. The assigned Customer Success Manager and Technical Account Manager will also monitor escalation issues and provide additional internal context for effective resolution as necessary. The team is also responsible for communicating about incidents to appropriate parties in a timely manner. Freshworks has RTO of 2 hours and RPO of 5 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is text only which is usable through screen readers and inputs using accessibility settings which are provided by all computer providers. We don't have time based content or image/audio/video inputs.
• Web chat accessibility testing: The application has been tested using a combination of manual and automated techniques using aXe - an automated accessibility rule engine and NVDA, a free and open-source screen reader. Adhoc evaluation of the code was also completed where necessary. The application has been tested by a qualified accessibility tester who is a Trusted Tester by the US Department of Homeland security and Certified Professional in Web Accessibility (CPWA) by the International Association of Accessibility Professionals (IAAP)).
• Onsite support: Yes, at extra cost
• Support levels: The following is the scope of support services that are in general offered by Freshworks to its customers, free of cost. ; A. Telephone Support (Help Desk) - Toll-free phone support will be available, in English only, through the Freshworks Support help desk as follows: All locations +44 (800) 808-5790, Hours: 24 hours (Monday- Friday).; B. E-mail Support (24/7) : Customer’s authorized personnel may also report issues by e-mail in the English language to support@freshoworks.com. Freshworks welcomes Customer feedback and comments and Customer may forward such information to Freshworks by e-mail to support@freshworks.com.; C. Technical Account Manager/ Customer Success Managers are provided.; Our Response times are as follows:; Severity 1 - 2 hours.; Severity 2 - 4 hours.; Severity 3 - 6 hours.; Severity 4 - 8 hours.; ; Premium Support is priced at a monthly cost of 20% of your monthly contract value or a £2,000 monthly price (whichever is higher). Premium support gives your mission-critical systems the priority attention it needs with our premium support plan. Premium support is implemented to support your customer and employee service platform with personalised support from the get-go with 24/7 dedicated assistance from our product experts.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Most of the options are explained via in-app tour buttons. A dedicated UK product expert is available over phone or e-mail to offer advice/guidance regarding initial configuration, training, any customization requirements, implementation, and on-going support. Based on discussions with the UK Office, onsite support can also be agreed. Support costs are included within the license costs and thus the buyer will not incur any additional charges for implementation or ongoing support
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers have the option to export the complete helpdesk data anytime before the contract ends. - Inbuilt feature to export all data within Freshsales suite
• End-of-contract process: At the end of contract, user can export the data and unsubscribe from the plan. If customer plans to renew, the chosen plan and pricing will be applicable. Customers may export all Service Data prior to the termination of the Customer’s Account. In any event, following the termination of Customer’s Account by either party, Service Data will be retained for a period of 14 days from such termination within which Customer may contact Provider to export Service Data; (ii) where the Customer does not use custom mailbox and uses the e-mail feature, if available within the Service(s), e-mails forming part of Service Data are automatically archived for a period of 3 months; and (iii) logs are archived for a period of thirty (30) days in the log management systems, post which logs are retired to a restricted archived cold storage for a period of eleven (11) months (each a “Data Retention Period”). Beyond each such Data Retention Period, Freshworks shall delete all Service Data in the normal course of operation except as necessary to comply with Freshworks’s legal obligations, maintain accurate financial and other records, resolve disputes, and enforce its agreements. Service Data cannot be recovered once deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Freshsales Suite supports sales agents to access information, make data-driven decisions, and close deals on the go through the Mobile App. With the mobile app, users will be able to manage their sales with ease. Users can configure the app to send alerts for select events to prevent a deluge of notifications. With notification cards right at the top of your home screen, take action on your alerts without having to switch to a separate section. Agents can customize your CRM mobile app, collaborate with your team on the move.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Freshsales’ interface is accessed by users logging in to the Freshsales user portal using their log in credentials. Once in, the CRM acts as a single source of truth and provides a 360° view of a customer by capturing and combining all of their marketing, sales, and service interactions in one place. Users can manage leads, contacts, accounts and deals in addition to sending emails, calls, appointment invites, receive notification and create reports on activities performed within it. Freshsales offering is a multi tiered architecture that is designed to be highly scalable, responsive, and fault tolerant.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Freshsales currently has not done any interface testing with users of assistive technology.
• API: Yes
• What users can and can't do using the API: Freshworks provides an open platform that allows you to bring in data from other applications to provide a full 360-degree view of the customer. The Freshsales Suite APIs belong to the REpresentational State Transfer (REST) category. This means that they can be used to perform ""RESTful"" operations like reading, modifying, adding, or deleting data between Freshsales Suite and external Applications.; https://developers.freshworks.com/crm/api/. The maximum number calls per hour depends on the plan you choose and starts from 1000 calls per hour. If in case the API requests are received after the limit has been reached, Freshsales will throw an error to retry afterwared, along with the mention of how long the users need to wait before sending another API request.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Freshsales Suite is designed to be clutter-free. With the UX designed to be intuitive and simple, users can quickly get up to speed in using the CRM to create even the most complex workflows and reports. You can extend your brand's identity to your support portal by rebranding your portal in terms of uploading logos and choosing the style or color of elements. The CRM offering also supports Multi company, Multi currency, Multi Lingual customizations out of the box. The platform also provides administrators with the ability to configure privileges attached to access roles to define the scope of access to the users. The Freshworks platform provides RBAC with four default user roles (Superuser, Admin, Supervisor and Agent). Apart from that, the customer will also create custom roles and define the access and authority of these respective roles. Custom roles can be created for agents to control their access to the different modules across the product. In addition to the core modules of Freshsales, you can also create additional modules, or custom modules, that are relevant to your business process and capture additional information.

Scaling

• Independence of resources: Freshsales Suite is a multi-tiered service-oriented architecture that is designed to be highly scalable, responsive, and fault-tolerant. Freshsales is hosted on Amazon Web services (AWS), a highly resilient architecture that offers more scalability in terms of hosting your data in the cloud environment. AWS is also exceptional with highly scalable DNS that routes users to the best endpoint based on latency, geo-proximity and other considerations. This architecture is built with sturdiness and endurance factors in mind that ensure high availability for the product and data.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports help gain insight over the activities, problem areas and analyze/forecast sales from within the CRM. Admins can modify the default sales reports or build custom reports on leads, contacts, and opportunities. There are numerous types of reports that can be generated using the existing or newly added custom attributes in the Freshsales. Besides the default reports in Freshsales such as pipeline reports, territory reports, sales cycle, and velocity reports, etc, admins can also create customized reports by setting the input parameters and logic for the report. The admin can create both simple and complex reports within the reporting module.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data is encrypted both at rest and in transit. All data at rest (database) is encrypted using AES-256-bit standards, with the keys being managed by AWS Key Management Service. Attachments are stored in S3, which is also encrypted at the S3 bucket level.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Freshsales allows you to export your data as and when you want at your convenience. You will be able to manually initiate a full data export from the Account Settings upon which you will recieve a link to download a ZIP file that contains individual CSV files of all your CRM data. Alternately, you can also make use of the Data Export feature of the Analytics module where you can schedule data exports on a cadence basis - daily, weekly, monthly.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PDF (export only)
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.8% Uptime (availability based on each calendar month). Refund-policy are available in agreed SLA document. (If for a given month, Availability is:; ; (a) >98.5% but <99.8%: Customer will receive 2% service credit for such month.; (b) >97.5% but <98.5%: Customer will receive 3% service credit for such month.; (c) >96.5% but <97.5%: Customer will receive 5% service credit for such month.; (d) > 95.5% but < 96.5%: Customer will receive 6% service credit for such month.; (e) >94.5% but <95.5% - 10% of Monthly Fees, and ability to immediately terminate without further liability, provided that notice to terminate will be provided not greater than 30-days from the end of the month in question.; (f) 94.5%< - 25% of Monthly Fees and ability to immediately terminate without further liability, provided that notice to terminate will be provided not greater than 30-days from the end of the month in question.; ; To receive service credits, a customer must submit a written request to support@freshworks.com, within 30-days after the end of the month in which Freshworks failed to meet the uptime commitment, or customer’s right to receive service credits with respect to such unavailability will be waived.
• Approach to resilience: Freshsales has a multi-tiered service-oriented architecture that is designed to be highly scalable, responsive, and fault-tolerant. The platform leverages Amazon Web services (AWS) that offer a highly resilient architecture and more scalability to host your data in the cloud environment. Freshworks also has a formal Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) defined and implemented to enable people and process support during any crisis or business interruptions. Appropriate roles and responsibilities have been defined and documented as part of the BC plan. Freshworks Information Security Office and respective Customer Manager will be responsible for communication and notification during a crisis. The BCP and DR Plan is tested and reviewed on a yearly basis by Freshworks Information Security Officer and approved by the CSC. On a yearly basis, training on BCP and DRP requirements is provided to all relevant employees involved in the process. The BCP and DR plan of Freshworks is reviewed and audited as part of ISO 27001 standards and SOC 2 Type II covering availability as one of the trust service principles. Business Impact Assessment (BIA) is carried out for all applicable processes which form the basis for BC planning.
• Outage reporting: We have a Publicly Accessible Dashboard highlighting performance and up/downtime (link can be sent upon request) Freshworks will respond to Customer via phone and email in the event of “urgent” and “high” priority support requests and via email for all other support requests.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Freshsales allows you to secure your account by allowing access to only trusted IPs. You can restrict your sales teams to access Freshsales from specific IP addresses. Once you enable Whitelist IP address in your portal, only the users from the IP addresses you specify can log into Freshsales. If you would like to do this, you can reach out to our Technical Support Team who will assist you with this.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO 27001 assessments is performed by BSI
• ISO/IEC 27001 accreditation date: 20/01/2023
• What the ISO/IEC 27001 doesn’t cover: The Information Security Management System covers Freshworks Cloud Services, DevOps, Network Operations Centre, Customer Support & Pre-sales functions and supporting processes. Viz. IT Support, Admin, HR and Legal. It does not cover our Sales or Marketing teams.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 26/11/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A. All Freshworks products and services are covered under our CSA STAR self assessment.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 TYPE II Certificate
  • ISO 27701

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Freshworks is certified for ISO 27001 by BSI. We have comprehensive information security practices in place that cover physical, network and application security. At the product level, the features undergo stringent security testing by Security experts before deployed. At the organisation level, the security engineers are regularly trained on security practices. Following the principles of Security by Design, at Freshworks, products security is a blueprint and design consideration in every build cycle. Accordingly, the Information security team is a part of all the build cycles to certify a build as ""Good to go"". Multiple security checks including code reviews, web vulnerability reviews, and advanced security tests are performed in every build. That apart, the builds are put through stringent functionality tests, performance tests, stability tests, and Ux tests before the build is certified as “Good to go"". More information can be provided upon signing an NDA.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes to the application, infrastructure, web content and deployment processes are documented extensively as part of an internal change control process. The security review mandates that each version is compliant with the company’s internal ISMS policies. Freshworks uses the Scrum model from the agile framework in combination with the Continuous Integration and Continuous Deployment (CICD) approach to ensure faster delivery of functionalities to its customers. Members from various teams form the “Squad” to work on the core functionality or features of the product and the underlying infrastructure.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Multiple security checks, code reviews, web vulnerability reviews, advanced security tests are performed in every build. Builds go through stringent functionality tests, performance tests, stability tests, and Ux tests before the build is certified as Good to go. On an ongoing basis also, the product goes through static (SAST) and dynamic (DAST) code reviews, OWASP risk reviews including code injections, clickjacking, XSS vulnerabilities, and technology landscape vulnerability reviews performed by the inhouse white hat hackers and external cybersecurity organizations. Automated scans for any identifying weakness in the application, OWASP top 10 vulnerabilities and manual tests covering transmission security.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our security and NOC teams monitor our network and application in real-time. Any threats detected trigger an alert which is assigned to security personnel. We have defined internal SLAs in place for incident management
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Freshworks has defined the Security incident management process to classify and handle incidents and security breaches. The Information Security team is responsible for recording, reporting, tracking, responding, resolving, monitoring, reporting, and communicating about the incidents to appropriate parties in a timely manner. The process is reviewed as part of periodic internal audit and is audited as part of ISO 27001 and SOC 2 Type II assessment. You may contact our 24x7 hotline at security@freshworks.com to report complaints, who will internally report the incident based on the inputs.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting Climate Change:; Freshworks is deeply committed to combating climate change through sustainable practices and impactful Corporate Social Responsibility (CSR) initiatives. Aligned with Section 135 of the Act, our Board has constituted a CSR Committee comprising esteemed members: Rathnagirish Mathrubootham (CEO), Pamela Anne Sergeeff (Chief Legal Officer & General Counsel), and Goutham Sundaresan Venkataramanan (Senior Director - Accounting).; ; Under this committee's guidance, Freshworks prioritizes energy efficiency, emissions reduction, and environmental conservation. Our major workforce (~3500 out of 5000) operates out of our Chennai Office, which is LEED Certified.; ; Proactively investing in environment and climate action projects, we engage in initiatives such as tree planting campaigns and support for NGOs focused on environmental conservation. These efforts, aligned with Schedule VII of the Act, aim to have a lasting impact on local communities' economic and social conditions.; ; Please contact our Shanmuga Anandaraman, Senior Director of CSR & Social Impact at Freshworks, for further inquiries or information on our CSR initiatives.

  Covid-19 recovery

  Covid-19 Recovery:; Amidst the challenges posed by the COVID-19 pandemic, we took decisive action to support relief efforts. Through our FW-CRF (Covid Relief Fund), we mobilized significant resources totaling 1.2 Crore INR (~150k USD), including contributions from our employees and corporate budgets. This fund enabled us to execute critical relief projects in collaboration with on-ground partners. Notably, we swiftly procured and installed 20 ventilator machines across multiple hospitals to bolster ICU capacities during the peak of the oxygen crisis in wave-2. Additionally, we partnered with institutions like Stanley Hospital and Bhumi Foundation to donate a 6KL liquid oxygen tank and establish a new 100-bed COVID-paediatric ward, enhancing preparedness for future waves.

  Tackling economic inequality

  Tackling Economic Inequality:; ; At Freshworks, we are deeply committed to addressing economic inequality through our flagship Social Impact Initiative, the Freshworks STS Software Academy. This program empowers underserved youth by providing communication, life skills, and software training, along with job opportunities. By lifting students from generational cycles of poverty and placing them in software jobs, we contribute to sustainable socioeconomic development.; ; As part of our commitment to enabling unhindered training for students, we provide comprehensive support including laptops, food (all 3 times), stipends (to stay near the office & attend in-office classes), access to a classroom facility housed inside an IT office (to truly transform their mindset), and professional training for one year followed by placement opportunities within and outside of Freshworks.; ; Furthermore, we have created a Placement Portal on our Notion platform, "Placement Portal of Academy," to facilitate seamless job placements for our academy graduates.; ; To date, we have trained and placed over 135 students, with an average of 80 students trained and placed each year.

  Equal opportunity

  Equal Opportunity:; ; In our delivery of services, we prioritize equal opportunity and strive to foster a diverse and inclusive workplace environment. Recognizing the importance of gender diversity, we have set a target to achieve 40% women employment within our organization as part of our long-term strategy. As part of our commitment to equal opportunity, we have established supporting structures such as the Anti-Slavery policy (in EU), POSH & Harassment Policy (globally), and Women ERG (globally).

  Wellbeing

  Wellbeing:; At Freshworks, we prioritize the holistic wellbeing of our employees, recognizing that their wellness is paramount to our collective success. We offer a range of initiatives aimed at promoting mental, physical, and emotional health within our workforce.; ; - YourDOST: Our employees have access to confidential mental health counseling through YourDOST, providing them with support and guidance whenever needed.; - On-site Wellness Activities: We organize regular yoga, fitness, and dance sessions within Freshworks premises, making it convenient for employees to participate and prioritize their physical health.; - Sports Facilities: Our in-office sports facilities encourage active lifestyles and camaraderie among employees, fostering a sense of community and promoting physical wellbeing.; - Women's Health Initiatives: We recently organized a women's health challenge, focusing on raising awareness and promoting healthy practices among female employees.; ; Community Wellbeing:; Beyond our internal initiatives, we are deeply committed to contributing to the wellbeing of the communities we operate in.; ; Crisis Response: During crises such as the Covid-19 pandemic, Michaung flood, and California fires, we have provided support and assistance to affected communities, including financial aid, relief supplies, and volunteer efforts.; Ongoing Support: While crisis response is crucial, our commitment to community wellbeing extends beyond emergencies. We actively engage in initiatives to uplift and empower communities through education, healthcare, and environmental sustainability programs.; ; By addressing both employee and community wellbeing, we aim to create a positive impact that extends beyond our organization, fostering resilience and prosperity in the wider society.

Pricing

• Price: £7.00 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Freshworks offer a 14-day fully-functional free trial of the Freshsales platform on any plan. Our product experts guide you through your evaluation, also free-of-charge. After the given evaluation period, you can then select a plan to continue using the product.
• Link to free trial: Freshsales: https://www.freshworks.com/freshsales-crm/signup/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at fredrik.hallberg@freshworks.com. Tell them what format you need. It will help if you say what assistive technology you use.