Egress Group Ltd

Managed Integration Service

Egress’ Integration Managed Service provides additional integration capability/capacity to NHS Trusts and ICBs to leverage cloud-based technologies, which facilitate the flow of data to support the patient journey, real-time clinical decision support allowing the creation of semantically interoperable data sets based upon open-standards to support population and predictive health.

Features

• Audit of existing integration estate and resources
• Integration and data strategy
• Technical architecture, design, and implementation
• 24x7x365 support service
• Design, development, testing and implementation of interfaces
• Real-time integration of medical devices and digital therapeutics…
• …to EHRs and data platforms
• Solutions built to latest open standards including…
• …HL7v2.x, FHIR, XDS, DICOM, and openEHR
• Flexible service to provide technical capability and capacity when needed

Benefits

• Availability assurance of clinical services reliant on critical interfaces
• Increase efficacy and efficiency of clinical services by integrating…
• …AI and Clinical Decision Support into workflow
• Allows scarce local technical resource to focus on high-value tasks…
• …by delegating BAU tasks
• Leverage data to reduce emergency admissions through earlier interventions
• Enable multi-provider clinical pathway integration
• Keep updated on latest integration platforms/technologies in the market

£10,000.00 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at karen.taylor@egressgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

390781423465060

Contact

Karen Taylor
+447399648129
karen.taylor@egressgroup.co.uk

Planning

• Planning service: Yes
• How the planning service works: The planning phase of any Egress engagement begins with a discovery phase, during which we work to understand the drivers and desired outcomes of a cloud based technology programme. Once we have documented and agreed requirements, we partner with our client to develop a roadmap which takes them from their current situation to a sustainable, long term solution which achieves the goals of the programme. This will likely include the definition of;; • Development of the Project Brief, PID; • Agreement of acceptance criteria; • Establishment of a robust process to enable plans to be updated on a rolling basis.; • Establishment of project controls with regular checkpoint and milestone based reviews; • Establishment if controls for reporting, finance, risks/issues management, governance etc; • Agreement of effective change control process; • Identification and structured management (and mitigation) of key risks
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Inherent within our approach to programme delivery is our appreciation for the critical role end user adoption and change management play in the success of a programme, of which training is a core element. Our training capability encompasses full training lifecycle delivery and support from strategy development and TNA through to execution and evaluation. Emphasis is placed on both training and education using blended approaches which cater for a variety of needs. These services can be significantly enhanced by utilisation of our training tool (eTRN™). Our training upskills project team members through knowledge and skills transfer, and enables effective service transition and handover including the following:; ; • Define handover approach, i.e. determining the timelines and activities required to go from solution go-live to handing over support to BAU services;; • Documentation requirements for handing the solution over from project to BAU services;; • Solution readiness assessment process i.e. assessing active known defects and handover acceptance criteria;; • Confirm training content and delivery plan.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our understanding of the critical path of projects is informed by our expertise and experience in data migration and integration services. As such, the key elements of quality assurance and performance testing are embedded in our processes and policies. This includes full testing lifecycle delivery and support from strategy development through to execution and acceptance. These services can be significantly enhanced by utilisation of our testing tool (eTST™).; ; Given the day-to-day dependence on system integrations to support clinical and business activities it is vital to adopt an approach which minimises impact to your users during the implementation. ; ; Generating a robust Integration Testing Strategy will support the following elements.; ; • Define use of single transaction comparison testing; end-to-end system testing and full functional testing of interfaces;; • Define the output and reports required for each element of integration testing;; • Explain tools and process to be used to complete and track testing progress;; • Define responsibilities for testing and sign off process;; • Define Issue and Defect Management tools processes

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Egress services are solution based. We develop a solution to meet our client’s specific requirements and deliver a successful outcome. As such Egress’ support provision is tailored, scalable and flexible. Components of a solution may include 1st line on site support, on-call 2nd line support, remote access 3rd line support or a variation on any of the above. We partner with our clients to agree the best and most effective solution to meet their needs, balancing cost with risk and designing and agreeing SLAs to best fit the required outcome.

Service scope

• Service constraints: NHS customer must be on HSCN to allow for remote access and support.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Egress services are solution based. We develop a solution to meet our client’s specific requirements and deliver a successful outcome. As such Egress’ support provision is tailored, scalable and flexible. Components of a solution may include 1st line on site support, on-call 2nd line support, remote access 3rd line support or a variation on any of the above. We partner with our clients to agree the best and most effective solution to meet their needs, balancing cost with risk and designing and agreeing SLAs to best fit the required outcome.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: As Egress services are solution-based, we will tailor support arrangements to suit our client needs and issue a SLA for each project. Support costs wrapped into the overall solution cost. Egress' SLAs have been uploaded for reference. We will provide a technical account manager and support engineer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Egress is committed to working remotely on customer projects to reduce the impact of our working practices on the environment. All Egress staff are now working remotely full time, reducing the need for commuting to the office, thus helping protect the environment and reducing our carbon emissions. We have a published Net Zero Commitment on our website and have completed a Carbon Reduction Plan which details the steps we will take to achieve Net Zero.; We ensure all service reviews are conducted remotely thereby limiting carbon emissions within our customers’ local area. Company systems are digitised, and we are a paperless organisation. We promote the use of public transport where face to face meetings are essential and encourage car sharing where public transport may not be an option. Egress promotes and offers to all staff, the use of a salary sacrifice scheme to enable access to Electric vehicles.; Additional operational activities which fight climate change are the fact that we have migrated off the servers to the Cloud for our data storage, which has reduced the need to maintain an office with an air-controlled atmosphere for 2 large physical servers. As well as this we have recycled/rehomed all redundant office furniture via freecycle to save them going to landfill. All old paper records have been confidentially shredded and recycled. Egress plans to invest in tree planting schemes, both globally and in the UK, to further offset CO2 emissions.

  Covid-19 recovery

  At the start of the pandemic all Egress staff worked from home. This proved successful and beneficial for all and as a result Egress offers a fully remote working option with no requirement for regular office attendance. This will continue for the long term and will provide employment options for individuals who may be (or who may have family members who are) clinically vulnerable to Covid 19 and who may prefer to remain more shielded. In turn, this will support the NHS to implement more efficient systems to help reduce the backlog, which has increased because of Covid 19.

  Tackling economic inequality

  Our apprenticeship scheme operates seamlessly through remote delivery, eliminating the need for travel. Furthermore, we understand the importance of personalised development pathways. That's why we offer tailored discussions with individuals instantly to talk over their needs and wants. We recognise that each person's journey is unique, so we customise the development they want with the delivery method that suits them best. Whether it's one-on-one mentorship, group workshops, or virtual training sessions, we ensure that individuals have the flexibility to shape their learning experience according to their preferences, abilities, and goals.; Egress has employed 2 apprentices, in Finance and Software Development, supporting them through their training and certification process and have since offered both employees full time positions with the company. Egress is looking to offer apprenticeships in other areas across the organisation.

  Equal opportunity

  In our commitment to inclusivity and accessibility, Egress empowers individuals of varying abilities by providing personalised comprehensive support, tools, and cutting-edge technology tailored to diverse needs, including challenges related to hearing, vision, mobility, and cognition. Our collaborative environment fosters open dialogue, ensuring equal access to opportunities for personal and professional development. We offer resources like specialised courses such as "Unconscious Bias" and "Thriving Together" to bolster understanding and embrace our inclusive culture.; Egress extends its focus on equality and diversity beyond recruitment training by selecting recruiters aligned with equality and diversity policies. This method reflects our all-inclusive approach to diversity and inclusion, permeating every aspect of our organisational culture and operations.; Our dedication to fostering a culture of diversity and inclusivity extends to our management teams, who receive specialised training to champion diversity and inclusivity. Through collaboration with CPD accredited third-party training providers, we ensure the highest standards of excellence and relevance in any training we provide. This cultivates a community of ambassadors and advocates dedicated to supporting colleagues facing mental health challenges. Our training programs provide practical guidance on fostering an inclusive and supportive workplace in and out of the office.; Our apprenticeship scheme operates seamlessly through remote delivery, eliminating the need for travel. Furthermore, we understand the importance of personalised development pathways. That's why we offer tailored discussions with individuals instantly to talk over their needs and wants. We recognise that each person's journey is unique, so we customise the development they want with the delivery method that suits them best. Whether it's one-on-one mentorship, group workshops, or virtual training sessions, we ensure that individuals have the flexibility to shape their learning experience according to their preferences, abilities, and goals.

  Wellbeing

  Egress takes the health and wellbeing of all staff very seriously and aims to promote a culture where issues can be raised with no fear of reprisals or discrimination. Egress has a fully trained Mental Health first aider who is always available if needed. We offer complete healthcare access, offering real-life counselling with qualified practitioners and digital tools for mental, physical, and financial wellness. Platforms like Headspace, Calm, and Fiit empower our community to cultivate resilience and balance. Egress also offer an EAP as well as private health insurance enabling access to Talk Therapy and Dr at Hand for consultations. All staff are entitled to 2 hours flexible working/week for wellbeing time and are encouraged to utilise this. We provide each employee an optional paid days leave to volunteer within the community and to ‘give back’. This may be chosen by individuals and may include things such as volunteering with a local charity, providing mentor support to voluntary organisations as appropriate, helping with a community sponsored event. Regular departmental and company meetings foster an atmosphere of collaboration and inclusion.

Pricing

• Price: £10,000.00 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at karen.taylor@egressgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.