Keyfactor

EJBCA PKI SaaS

Keyfactor EJBCA SaaS provides the full power of EJBCA Enterprise without the need for managing the underlying infrastructure. Keyfactor will manage your PKI infrastructure according to best practices and highest assurance.

Features

• SaaS based PKI
• SaaS Issuing CA
• Bring your own Root CA
• Protocol support for ACME, SCEP, CMP, EST
• Highly-scalable PKI
• Highly-resilient PKI
• Real-time PKI updates
• Real-time PKI monitoring
• Self-service portal
• Dedicated Offline Root CA

Benefits

• Issue certificates to every end entity, device, use cases
• Native integrations with all certificate use cases
• 24x7x365 support to ensure minimal operational risk

£62,065 a licence a year

• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@keyfactor.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

390855469617109

Contact

Keyfactor Sales Department
+46 8 735 61 00
Sales@keyfactor.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Certificate Lifecycle Management (SaaS or On-Premises); ; Signum; ; SignServer
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: EJBCA SaaS provides Premium Support Responses.; Severity Level 1 - 30 Minutes; Severity Level 2 - 1 Hour; Severity Level 3 - 4 Hours; Severity Level 4 - 8 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support 8-5 / Premium Support 24x7 (optional)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users can get started with EJBCA SaaS using our extensive online documentation https://doc.primekey.com/ejbca-saas, and online training videos https://www.youtube.com/@KeyfactorSecure. Instructor led virtual and onsite training is available upon request.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Support request can be opened at https://support.keyfactor.com/hc/en-us to provide any and all data, including private keys.
• End-of-contract process: The dedicated SaaS environment that was provisioned for the customer is stopped and enters a data retention period. During this period, a customer can request any and all data, including access to private keys.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API allows users to request or renew certificates, and allows administrators to revoke certificates as well as make configuration changes such as creating certificate authorities. Complete documentation can be found here: https://doc.primekey.com/ejbca/ejbca-operations/ejbca-ca-concept-guide/protocols/ejbca-rest-interface
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The administrator at the customer has full access to the EJBCA platform to fully customize the configuration.

Scaling

• Independence of resources: Each EJBCA SaaS customer is provisioned a cloud provider dedicated environment for their contracted service. Customers are siloed with dedicated virtual private networks, dedicated cloud managed database and cloud HSMs, and application containers. One customer does not affect another customer from a load, operations or security perspective.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers can access health check APIs, and application APIs to gather statistics. Our SaaS portal provides a real time dashboard with metrics. Additional reports can be provided by our Customer Success team on a recurring basis and upon request.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: We inherit data at rest security from cloud provider managed database services such as RDS in AWS and Managed SQL by Azure.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported a number of different ways. The EJBCA application provides CMS exports, and key recovery can be enabled, all being self service. Ultimately, a customer can open a service request for a full data base dump and transferring of Cloud HSM or Keyvaulted private key material to the customer's cloud account https://support.keyfactor.com/hc/en-us.
• Data export formats: Other
• Other data export formats:
  • CMS
  • P12
  • SQL
  • CloudHSM, AKV, KMS
  • YAML (ConfigDump)
• Data import formats: Other
• Other data import formats:
  • P12
  • YAML (ConfigDump)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: EJBCA SaaS is offered in various sizes and SLA guarantees.; EJBCA SaaS XSmall - 99%; EJBCA SaaS Small and Medium - 99.95%; EJBCA SaaS Large and XLarge - Custom service based on customer design; Customers receive service credits defined by our terms and conditions.
• Approach to resilience: EJBCA SaaS is completely hosted in AWS and Azure, and commonly understood multi availability zone (AZ) resiliency is fully leveraged by EJBCA SaaS.
• Outage reporting: Scheduled and unscheduled outages are communicated by Email and announcements in the customer SaaS portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Keyfactor uses NSGs and MFA to limit access of support personnel to proper channels while maintaining RBAC.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: IP Whitelisting

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Marcum
• ISO/IEC 27001 accreditation date: 10/1/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Compliance answers to the SVP, Cloud Operations & IT Compliance which falls into the CTO's organizational structure. All policies required by ISO27001:2013 are covered.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All cloud components within EJBCA are tracked for configuration changes. Alerting and monitoring are in place for security configuration reviews. Any changes to configuration and conducted after change management.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Threats, patches, and evolving threats are managed monthly per the Keyfactor patching schedule. Current threats are reviewed by our SOC and SIEM alerting, threat hunting, or security teams.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Alerting and reviews. Compromises are managed by stopping the current process, quarantining the affected system, and ticket creation for management processes.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All events are managed by our standard remediation process. Users can send an email to the compliance or information security teams to notify the teams to open a ticket and investigation. Incident reports are kept internally and not released.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  All Keyfactor products and services follow the DIVERSE Commitment at Keyfactor. Diversity and inclusion is something Keyfactor has always supported across our global team and communities. ; ; In a recent interview, our CEO, Jordan Rackie, was asked, “If you could inspire a movement that would bring the most amount of good to the greatest amount of people, what would that be?” His response – “…it would be the broad embrace of the value of diversity in people and opinions. I’ve always focused on collecting a variety of opinions from a variety of people and believe that having an eclectic approach for reaching decisions is important to achieving success…” ; ; With all the warranted attention D&I has received, we felt that while we already expressly promote diversity as part of our core values and in our actions, that creating a deeper and broader program and commitment tied to diversity was the appropriate next-level step.; ; With this, we’re excited to introduce The DIVERSE Commitment, our holistic strategy to continually improve upon diversity in our current business, in our future business, and in society. ; ; At Keyfactor, we have laid out a triangular – three prong approach, illustrated in the diagram below, to support this mission. Our commitment title, DIVERSE, is an acronym that stands for: Diversity Internally Valued, Expansive Recruitment and Societal Education – envisioned by our CEO, Jordan Rackie.; ; From a product perspective, Keyfactor has community and open-source versions of products to enable free-market access to the products, strengthening Keyfactor's commitment to its DIVERSE cause.

Pricing

• Price: £62,065 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: POC/test licenses: 1 month time cap for a VM for testing purposes.

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@keyfactor.com. Tell them what format you need. It will help if you say what assistive technology you use.