ISx4

Cloud Migration, Installation and Support

ISx4 provides a bespoke service providing flexible solutions to clients to align with their cloud migration, installation and support strategies. Particular focus is on analytics and AI solutions. ISx4 will review your requirements to guide your planning, set-up the cloud instance and migrate existing systems. Ongoing support is provided.

Features

• Bespoke solutions to meet client needs and strategy
• Extensive Cloud Analytics & AI Readiness Review
• Strategy pillars - alignment, roadmap, people, platform
• Dedicated experienced local cloud consultants
• Full project managed best practice cloud migration
• Expertise includes Azure, AWS, GCP, SAS, IBM, Anaconda, Posit
• No system tie-ins: advise on the most suitable solution
• Advice and set-up of security protocols
• Flexible service and billing options

Benefits

• An understanding of your strategy, objectives, issues, needs
• Your readiness for cloud setup or migration is determined
• Your analytics readiness is determined
• The full market is considered
• Controlled change management best practices applied
• Flexible support offerings

£450.00 to £10,000.00 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.tenders@isx4.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

391004559919512

Contact

Kielty Hughes
07771327751
info.tenders@isx4.com

Planning

• Planning service: Yes
• How the planning service works: ISx4 specialises in advisory of cloud, data, analytics and AI. We spend time to understand the client's "as is" and "where to". Secondly we assess their readiness to move to the future state. Thirdly we advise on the various factors which need to be considered and decided upon in order to achieve the desired cloud capabilities.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training is tailored to the client in realtion to installation, deployment, security and general cloud infrastructure and cloud systems.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: ISx4 has experience in a number of systems which can run on-prem or in the cloud, as well as configuring cloud instances. We can advise on how a client should migrate to the cloud, and/or conduct the migration. It starts with a process to document in detail the client's system requirements and needs from the cloud solution. Migration activities are run as a project with appropriate levels of planning, risk mitigation, testing, go live and control phases. Full assessment of security requirements and security set up included. Full documentation is provided.; Cloud experience includes AWS, Azure & GCP. System migrations include SAS, IBM, Anaconda, Posit.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We align with the buyer's requirements and provide associated best practice recommendations. Then implement the solution. We adhere to a LUSIID approach.; Listen, Understand, Scope, Install, Implement & Deliver (LUSIID); self service analytics enablement within your organisation.; End-to-end managed services of analytics environment including interface touch point integration.; Bespoke point in time solutions delivery.; Analytics resource augmentation.

Security testing

• Security services: Yes
• Security services type: Other
• Other security services:
  • Advice on security relating to hosting or systems deployed
  • MFA etc

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: ISx4 can provide an end-to-end bespoke support service. This is aligned to the individual needs of the client's requirements. ISx4 provides support for managing the cloud instance and/or the migrated software. We will only support software from our partner organisations in which we have dedicated skills within the team. We are full partners with each of the hyperscalers.

Service scope

• Service constraints: There are no constraints in the delivery of our support service offering which can be defined and worked through up-front unless it is support for a service that ISx4 do not offer.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Will depend on the level of service agreed
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Standard IBM Watsonx, Azure or AWS conversational AI
• Support levels: Support is tailored to the needs of the buyer and taking into account complexities, required response times, number of users and other relevant factors. Support models fall into -; Bronze: basic system checks £5,000 per year.; Silver: system checks and support £3,000 per month; Gold: system checks and advanced support £10,000 per month. As with all things this is dependent upon the service level required. // ; Separate costs for Planning, Set up and Migration and other support services.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: MS Azure, AWS, Google GCP,Posit, Ananconda, IBM WatsonX, SAS

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CDL Group
• ISO/IEC 27001 accreditation date: 12/10/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  All ISx4 staff operate remotely. We do not operate an office. Video calls is the main form of communication and travel is kept to an absolute minimum. We do not operate a network or data centre, rather leverage the resources of our partners including AWS, Microsoft etc. Net zero has been achieved.

  Covid-19 recovery

  ISx4 operates remotely so have not been directly impacted by travel restrictions or social distancing. As there has been minimal economic or financial impact to the company, we have been able to continue with hiring staff across all levels. Operating in a high growth industry with specialised staff, we collaborate with local education bodies to provide opportunities for students and graduates to learn about analytics.

  Tackling economic inequality

  Operating in a high growth industry, ISx4 works with the Northern Ireland government and education provides to employ local people and provide extensive training. The nature of the roles are specialised and highly technical so client engagements provide opportunities to acquire further skills and advance careers

  Equal opportunity

  ISx4 operates equal opportunity hiring. Flexible working arrangements are in place to accommodate personal circumstances. Mentoring and career development support is in place. Modern slavery policy in place.

  Wellbeing

  ISx4 provides flexibility for staff in their working arrangements. Mentoring and guidance is strongly encouraged. Staff work from home and are not required to travel but opportunities are provided for onsite collaboration.

Pricing

• Price: £450.00 to £10,000.00 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.tenders@isx4.com. Tell them what format you need. It will help if you say what assistive technology you use.