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UST Global Pvt Ltd

UST QE360 (Automated Testing)

UST’s QE360 AI driven continuous testing platform offers comprehensive capabilities tailored for digital enterprises and technologies, covering end-to-end testing needs. It seamlessly integrates a diverse range of tools, including both open source and commercial solutions. This integration enables multi-layered and multi-type testing throughout the test life cycle, expediting testing activities

Features

  • User story validation , Identification of anomalies using AI
  • Scriptless and scripted automation with self-healing capability
  • Accessibility testing and Digital experience Reports
  • Continuous quality monitoring, Analysis of Incidents, user pattern and sentiments
  • Autonomous automation,Gen AI crafts test strategies,scenraios , scrpts and data
  • Testcase optimizer,Optimize test cases, detect duplicates, visualize functional traceability
  • Continuous performance engineering solution to identify client and server performance
  • Vulnerability policing,SAST, DAST and User story-based security tests
  • Infrastructure as code (IaC) Scanning,find vulnerabilities in infrastructure as code
  • Analytics and insights,Centralized dashboard encompassing quality footprint

Benefits

  • Reduction in feedback cycle time
  • Improve test design productivity
  • Faster Automation
  • Reduction in test maintenance effort
  • Test execution cycle time reduction
  • Improve customer experience
  • Reduce production issues
  • Improve the visibility of quality status
  • Reduce testing effort and Cost

Pricing

£9,033.34 a licence a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 9 1 2 8 3 0 9 2 3 1 3 6 3 0

Contact

UST Global Pvt Ltd Patrick Marren
Telephone: 07544102103
Email: ukpublicsectorsales@ust.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
  • App Service
  • MSSQL DB Server
  • VM - for storage and deployment
  • VM - for Kubernetes [Master]
  • VM - for Kubernetes [Node]
  • Storage Account

User support

Email or online ticketing support
Email or online ticketing
Support response times
Critical (P1) - 1 hour, High (P2) - 4hours, Medium (P3) - 8 hours,Low(P4) - 16 hours. Support for critical issues available post business hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
3 Levels of Support L1, L2 and L3
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We will follow structured training approach to make the team self-sufficient Results based training curriculum to upskill the team in 20 hours Detailed usage guide comprising of execution, maintenance & troubleshooting steps Web based trainings to reduce learning time by allowing users to progress at their own pace Special orientation sessions will be conducted when new features are rolled out
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Ms Word
End-of-contract data extraction
Platform allows the users to export their assets into supported formats
End-of-contract process
End of contract will be as per the conditions described in the statement of work with each customer. User can export/ download their data at the end of contract

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
No

Scaling

Independence of resources
By using cloud computing services which allow automatic scaling of resources such as servers and storage etc. Load balancing, Distribute incoming traffic across multiple servers or instances using load balancers. This helps prevent any single server from becoming overwhelmed by the demand and ensures that users are evenly distributed across available resources

Analytics

Service usage metrics
Yes
Metrics types
Active Users,Frequency of use,Resource usage,Feature adoption
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Platform allows the users to export their assets into supported formats
Data export formats
Other
Other data export formats
  • Maven Project
  • Ms Excel
Data import formats
Other
Other data import formats
Ms Excel

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
We adhere to widely recognized standards for safeguarding personally identifiable information (PII) that is provided to us. Data is securely transmitted via SSL protocols, and when stored, it is safeguarded with appropriate security measures. Passwords are encrypted using industry-standard hashing algorithms
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
We adhere to widely recognized standards for safeguarding personally identifiable information (PII) that is provided to us. Data is securely transmitted via SSL protocols, and when stored, it is safeguarded with appropriate security measures. Passwords are encrypted using industry-standard hashing algorithms

Availability and resilience

Guaranteed availability
Application is hosted in third party cloud service providers such Google, AWS and Azure. Adhere with the availability aspects of Google cloud
Approach to resilience
All our services are engineered to utilize the redundant data center infrastructure that powers Google services
Outage reporting
Through ticketing system and email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
User name and Password
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Intertek
ISO/IEC 27001 accreditation date
25/09/2023
What the ISO/IEC 27001 doesn’t cover
The certification includes application development, application management, infrastructure management services, engineering services, business process, outsourcing services, support functions such as human resources, finance, workplace management, sales & marketing, information services, information security management system, covering on-premises and cloud environments within UST.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO 22301
  • SOC1 SOC2 type II

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Security Governance standards ISO/IEC 27001

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All the enahancement ,changes , Fixes and and new feature release go thorugh the change control process requiring approval and testing prior to production roll out
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability assessment and penetration testing (VAPT)carried out at regular intervals. VAPT team manages and tracks the vulnerability issues for remediation and closure
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The cloud infrastructure,Network, Server and storage is monitored using in-house monitoring tools and Dashboards. Alerts are monitored by the product support team. For every alert , an incident is logged to the ticketing system and assigns to the respective point of contacts for resolution and closure
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents are autologged via email to the ticketing system /portal. Incident management process involves the below
1. Auto logging of tickets
2. Ticket classification
3.investigation and diagnosis
4. Resolution & Testing
5.Release and closure

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Tackling economic inequality

UST engages in numerous initiatives for tackling economic inequality, these include:
• Working with local Combined Authorities and training providers to build training courses (focussed on digital skills) for economically disadvantaged citizens.
• People who engage in these courses can then be hired by UST into full-time roles and begin their career in technology.
• UST support closing skills gaps in key technology areas e.g. UST have developed a mobile application to support the development of skills in Artificial Intelligence for 3 key user profiles – those looking to start a career in AI, those looking to move into an AI role, and citizens who are interested in AI.
• UST are keen to support local SME’s and can agree with a buyer as to how many local SME’s will be utilised in an engagement.
• UST invest significant sums into innovation aimed at delivering more productivity at lower cost e.g. we have developed our own Generative AI Testing platform.

Equal opportunity

UST engages in numerous initiatives for promoting equal opportunities, these include:
• Working TechSheCan to enable great access to women within the world of tech careers. UST also invested in building the training platform for TechSheCan.
• UST work with numerous partners to support veterans who want to start a carer in Tech once they have left the military.
• UST are an equal opportunities employer and do not discriminate on the basis of age, sex, gender, disability, or religion. We can share our policies and process for this to support discussions.
• UST have published a detailed Modern Slavery statement and have processes in place to support this. More details can be found at: https://www.ust.com/content/dam/ust/documents/modern-slavery-statement-2022.pdf
• UST works with local skills development partners to support the development of tech skills amongst numerous societal groups.

Wellbeing

• UST have developed a Digital Inclusion Community App to support the development of essential digital skills amongst digital excluded people. This enables citizens to be able to use digital services, from both Public and Private organisations, driving a more integrated digital community.

Pricing

Price
£9,033.34 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30 day trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.