DATASUMI LTD

Public Engagement AI for UK Policy – Sentiment Mapping & Consultation Analytics

Datasumi's Public Engagement AI empowers UK government agencies and councils to transform policy consultations. Our sentiment mapping platform enables evidence-based decisions, detects stakeholder needs, tracks engagement patterns, and improves inclusivity. Designed for full compliance, our SaaS drives public sector innovation, transparency, and outcomes using real-time sentiment analytics and machine learning.

Features

• AI-driven sentiment mapping across policy consultation responses.
• Real-time monitoring of public opinion and engagement trends.
• Scalable platform supports high volumes of consultation data securely.
• Integrates seamlessly with existing government consultation tools.
• Customisable dashboards for public sector reporting requirements.
• Automated text and voice analysis for diverse data types.
• Secure UK cloud deployment with data residency assurance.
• Accessible web interface meeting stringent government accessibility standards.

Benefits

• Uncover key public concerns to guide evidence-based policymaking.
• Enhance consultation transparency, building greater community trust fast.
• Reduce manual workload with automated engagement and sentiment reporting.
• Rapid insight generation speeds up policy refinement and response.
• Comply fully with UK digital and data protection regulations.
• Engage rarely-heard voices and promote wider consultation inclusion.
• Achieve cost savings via efficient, automated public engagement analysis.
• Strengthen reporting accuracy for audits, governance, and decision making.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@datasumi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

391354096267792

Contact

Datasumi Team
+442045770319
accounts@datasumi.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Public Engagement AI delivers advanced sentiment mapping, consultation analytics, and public opinion reporting for government bodies, councils, NHS trusts, and devolved administrations. Extends CRM, consultation, and policy management tools. Supports policy formation, survey analysis, stakeholder mapping, and outcomes evaluation for UK public sector digital transformation.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: 1. Data Quality: Service effectiveness relies on accurate, comprehensive document data. Incomplete or inconsistent data may limit AI processing capabilities.; 2. Compatibility: While designed for various platforms, integration limitations may arise with specific software configurations.; 3. Technical Expertise: Users require basic technical proficiency to implement and manage the service effectively.; 4. Planned Maintenance: Regular maintenance and updates ensure optimal performance but may cause temporary service disruptions.
• System requirements:
  • Compatible with AWS, Azure, GCP public and private clouds.
  • REST API access for integration with government platforms.
  • Web browser interface including Edge, Chrome, Safari, Firefox.
  • User authentication via SSO, MFA, or username/password.
  • Mobile responsive, accessible WCAG 2.2 AA compliant design.

User support

• Email or online ticketing support: Yes
• Support response times: Standard response times: 4 hours during UK business hours (Monday-Friday, 9am-5pm GMT). Non-urgent queries responded to within 24 hours. Critical issues receive immediate attention with initial response within 1 hour. Weekend support available for urgent issues with 8-hour response time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Webchat, We support assistive technology users through Zendesk. Our web chat support meets WCAG 2.1 AA standards and EN 301 549 compliance for accessible government services.
• Onsite support: Yes, at extra cost
• Support levels: We offers three support tiers: Standard Support (included): Email and ticketing support with 4-hour response during UK business hours. Access to online knowledge base and documentation. Suitable for most public sector organisations. Premium Support: All Standard features plus 1-hour response time for critical issues, weekend support with 8-hour response, quarterly service reviews, priority bug fixes, and early access to new features. Enterprise Support: All Premium features plus dedicated technical account manager, custom SLA agreements, onsite implementation assistance, and bespoke training sessions. All tiers include: - Regular platform updates and patches - Security incident support - Policy analysis consultation - Integration technical assistance Enterprise tier includes a designated technical account manager and cloud support engineer for direct escalation and proactive system monitoring.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Datasumi supports users in adopting the Automated Document Processing service through comprehensive resources including onsite and online training sessions, user documentation, and accessible contact channels. This multi-faceted approach enables users to choose the most suitable method for familiarising themselves with the service, ensuring a tailored onboarding experience. We prioritise accessibility by meeting government requirements and considering user needs during the service's design phase, emphasising inclusivity and user-friendliness from the start. By providing comprehensive training materials, accessible communication channels, and a focus on accessibility, Datasumi streamlines the onboarding process. This commitment to user support underscores our dedication to empowering users to effectively leverage the service to meet their unique business objectives for efficient public sector document processing and digital transformation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: When a contract concludes, users can extract their data systematically by identifying key data points, reviewing the contract thoroughly, and structuring the extracted data for analysis. This extraction process involves collecting specific information like party names, dates, pricing terms, and deliverables. Leveraging technologies such as contract management software streamlines the extraction for precision and efficiency, enabling businesses to derive actionable insights for decision-making and strategic planning. In Datasumi's Cloud environment, user data is private and exportable in CSV, XML, or JSON formats to comply with GDPR regulations. Data protection within the supplier network is ensured through TLS and IPsec or TLS VPN gateway protocols, prioritizing secure transmission and safeguarding user privacy.
• End-of-contract process: At the conclusion of a contract, users can systematically extract their data by identifying crucial data points, thoroughly reviewing the contract, and organizing the extracted data for analysis. This process entails gathering specific details such as party names, contract dates, pricing terms, deliverables, and termination conditions. Utilizing technologies like contract management software can automate the extraction process, enhancing precision and efficiency. This automation enables businesses to derive actionable insights for decision-making and strategic planning. Within Datasumi's Cloud environment, user data remains private and exportable in CSV, XML, or JSON formats to adhere to GDPR regulations. Data protection within the supplier network is maintained through TLS and IPsec or TLS VPN gateway protocols, emphasizing secure transmission and safeguarding user privacy. Regarding what is covered in the contract price versus additional costs, specific information related to Datasumi's services was not provided in the search results. Typically, the contract price covers core services and support while additional costs may be incurred for customizations, extra features, or support beyond agreed terms. For precise details on Datasumi's pricing structure, it is advisable to directly consult with us or refer to official documentation.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile experience is optimized for smaller screens with responsive design, ensuring all core functionalities are accessible. However, some advanced analytics features may have a simplified interface on mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Our service provides a web-based graphical user interface accessible through standard web browsers. The interface features intuitive dashboards, interactive data visualization tools, and streamlined navigation designed for ease of use.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We conduct regular testing with screen readers including JAWS and NVDA, as well as keyboard-only navigation tests. User testing includes individuals with visual impairments and mobility restrictions to ensure comprehensive accessibility compliance.
• API: No
• Customisation available: Yes
• Description of customisation: Users can customize Datasumi's services by tailoring various aspects to meet their specific needs. This customization includes adapting services to align with individual business requirements, such as optimizing data and information flow, integrating data sources, and transitioning to cloud hosting or software. Users can customize services by defining custom integrations between cloud and on-premise environments, designing a roadmap for integration strategies, and receiving support from experienced integration and data experts. The ability to tailor support contracts is also available, allowing users to manage the status and priority of support tickets, access online ticketing support, phone support, and web chat support based on their preferences. This customization is beneficial for organizations seeking personalized solutions that enhance operational efficiency, improve data quality, streamline processes, and drive innovation through advanced technologies like AI, machine learning, and robotic process automation.

Scaling

• Independence of resources: We guarantee user isolation through multiple technical approaches:; ; • Multi-tenant architecture with strict resource partitioning per customer; • Dynamic resource allocation and auto-scaling based on individual tenant demand; • Dedicated compute resources for processing-intensive operations; • Rate limiting and queuing systems to prevent resource monopolization; • Real-time monitoring with automatic load balancing across infrastructure; • Separate database instances and storage containers per customer; • Quality of Service (QoS) guarantees with SLA-backed performance commitments; ; Our infrastructure automatically scales resources independently for each user, ensuring consistent performance regardless of system-wide demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide comprehensive service usage metrics including:; ; • Query volume and processing times; • User activity and session analytics; • API usage statistics and response times; • Data processing volumes and accuracy metrics; • System performance and uptime statistics; • Storage utilization and bandwidth consumption; • Security event monitoring and compliance reporting; • Cost breakdown by department/user group; ; All metrics include historical trends, real-time monitoring, and customizable alerting for proactive management.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data through multiple convenient methods:; ; • Self-service web portal with one-click export functionality; • RESTful API endpoints for programmatic data extraction; • Scheduled automated exports to user-specified cloud storage; • Bulk download options for large datasets; • Real-time data streaming for continuous synchronization; • Email delivery of smaller export packages; • Secure FTP/SFTP transfer for enterprise customers; ; All exports maintain data integrity, include metadata, and support incremental/full backup options with comprehensive audit logging.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Datasumi does not offer a specific availability guarantee through a service level agreement (SLA). However, the service prioritises resilience by leveraging cutting-edge cloud services from reputable providers such as AWS, Azure, and GCP. In the event of an outage, users are advised to consult the outage reporting standards of the respective cloud provider. While there is no formal SLA for availability, the reliance on cloud services underscores a commitment to maintaining high uptime and reliability. Should users encounter downtime exceeding acceptable levels, they can depend on the robust infrastructure provided by these cloud service providers to ensure continued service delivery. This approach emphasises the importance of leveraging reliable cloud technologies to uphold service availability and minimise disruptions for users.
• Approach to resilience: Datasumi enhances its resilience by utilising cutting-edge cloud services from industry leaders such as AWS, Azure, and GCP. These cloud providers offer advanced infrastructure and redundancy features that bolster service availability and data security. The datacentre setup is designed with redundancy, backup power supplies, and disaster recovery mechanisms to ensure operational continuity. While specific details about the datacentre setup are available upon request, the reliance on top-tier cloud service providers highlights Datasumi's dedication to maintaining a resilient infrastructure capable of withstanding potential disruptions. By leveraging the expertise and resources of AWS, Azure, and GCP, Datasumi reinforces its commitment to providing a reliable and secure service environment for its users.
• Outage reporting: Datasumi reports outages through various channels to keep users informed and ensure transparency. While there is no public dashboard or API for outage reporting, users receive email alerts in the event of service disruptions. These email notifications provide timely updates on the status of the service and any ongoing outages, allowing users to stay informed about the situation. By utilising email alerts, Datasumi ensures that users are promptly notified of any issues affecting service availability, enabling them to take necessary actions or adjustments as needed.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces and support channels are protected by role-based access controls and require authentication (username/password, IAM, or SSO). Sensitive functions are restricted to authorised staff only. Access is logged and regularly reviewed.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Datasumi upholds a robust framework of information security policies and processes to safeguard sensitive data and ensure compliance with regulatory standards. The company prioritizes privacy and security, evident through its GDPR compliance services, privacy policy, and deployment of security measures like firewalls and intrusion detection software to fortify data protection. Datasumi also offers specialized advisory services to aid organizations in meeting regulatory requirements effectively, including GDPR compliance. While specific details regarding the information security policies, processes, and reporting structure are not disclosed, interested parties are encouraged to directly engage with the company or refer to their official documentation for comprehensive insights into Datasumi's commitment to information security and regulatory adherence.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management processes are essential for tracking service components and evaluating changes for potential security impact. Typically, components of services are monitored using configuration management databases (CMDBs) or equivalent tools. These databases store records of all configuration items, their interconnections, and pertinent attributes to facilitate change tracking, impact analysis, and configuration restoration. Changes undergo assessment for potential security implications through a structured change management procedure. By adhering to rigorous configuration and change management practices, organizations can effectively manage service configurations, mitigate security risks, and uphold operational integrity.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our process includes continuous vulnerability assessment and risk analysis using external sources (such as MITRE, NVD). All identified threats are evaluated, and critical patches are deployed within 24 hours. Information is sourced from threat intelligence feeds, security bulletins, and partner notices. Non-critical issues follow a scheduled patch cycle.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Continuous system log monitoring and automated anomaly detection enable early identification of threats. Incident response processes are in place for prompt mitigation.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are promptly triaged and escalated based on severity, with forensic investigation undertaken and full incident reports provided post-resolution. Preventative actions are taken to reduce future risk.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E68c70aa-02cf-45a9-ab6f-2218c02dfe62
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@datasumi.com. Tell them what format you need. It will help if you say what assistive technology you use.