OfficeLabs Ltd
Microsoft 365 Support
After implementing Microsoft 365 you may need support and guidance to help make the most of the platform. Our team of Microsoft 365 Experts deliver 3rd line support and consultancy scaled to your business. Working alongside your internal team to ensure their Microsoft 365 suite runs smoothly and efficiently.
Features
- Full health check and assessment of your existing implementation
- Flexible service scaled to your business needs
- Microsoft 365 suite including SharePoint, OneDrive, Teams, security, compliance
- Email, telephone and remote desktop support services
- Microsoft 365 on-boarding process for new users
- Administration support for IT managers and power users
- Best-practice implementation and Microsoft 365 roadmap advice
- General consultancy for improving any Microsoft 365 implementation
- Offers proactive support to prevent potential system issues
Benefits
- Complements internal staff and client-side resources
- Online helpdesk and fully managed ticketing system
- Personal service, delivered by a friendly support team
- Remote support available for global offices
- Priority escalation to Microsoft and managed responses
- Reduced operational and delivery risks
- Implementation and consultancy on new Microsoft 365 enhancements
- Complete end to end 3rd line consultancy
Pricing
£950 to £1,600 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@officelabs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 9 1 5 6 6 0 6 8 0 7 3 0 7 0
Contact
OfficeLabs Ltd
Graham Bidwell
Telephone: 01392 24 0 365
Email: hello@officelabs.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Our Microsoft 365 planning services transform your digital services. We can transition you through the entire support process including requirements gathering, assessment of your existing tenancy and any legacy applications which rely on it. We will liaise with your service contacts and key decision makers to build trust and confidence in our support. If appropriate, we will visit onsite to meet your team and learn how your work internally so we can best support your existing IT structure. We will provide you with all of the information needed to contact our support team via a number of channels, and an agreed SLA which we will regularly review with you to ensure you're happy with our service.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft 365
- Microsoft SharePoint Online
- Microsoft OneDrive for Business
- Microsoft Teams
- Microsoft Viva
- Microsoft Power Platform
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We fully support migration to the Microsoft 365 suite from existing platforms, such as file shares or older SharePoint tenancies. We can offer a variety of migration tools depending on the complexity of your architecture to ensure your data is moved safely and securely.
If transitioning from an existing third-party support provider, we will work with them sensitively and ensure that the transfer of knowledge is both expedient and comprehensive. We fully understand that moving between suppliers can provide undue stress, both for the client and the outgoing supplier. As such, we aim to handle such situations delicately and put processes in place to obtain all of the information we need from them as quickly as possible to make the transfer as seamless as possible. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft 365
- Microsoft SharePoint Online
- Microsoft OneDrive for Business
- Microsoft Teams
- Microsoft Exchange Online
- Microsoft Viva
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We use an online helpdesk system for internal and external reports which allows us to create reports for our clients' requirements. We can report on:
Tickets opened / closed
Open ticket summary
Average resolution time
Time to resolution
Problem and Incident Summary
When you engage OfficeLabs, we will agree SLAs and reporting mechanisms for metrics, as well as regular reviews to ensure you are satisfied with our service.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
-
OfficeLabs uses a market-leading online service desk tool to handle support cases. Tickets can be raised via email or telephone and you will receive a guaranteed SLA for response as well as an estimated fix time. We are partnered with Microsoft which means that any issues that are found within the Microsoft 365 software itself can be escalated directly to them, and their responses managed and relayed to you. Cases are assigned to a specific OfficeLabs agent who will handle the call and liaise with you regularly until the issue is resolved.
Our team are experts in the Microsoft stack, so can ensure that any downtime is kept to a minimum. We also offer on-site support if you need more involved assistance with your environment, or want us to offer support and consultancy for upcoming changes to your organisation or its ways of working.
Service scope
- Service constraints
- No - these will be identified through initial discussions with the customer.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our standard support plan aims to respond to new cases within one working hour, on Mon - Fri. Extended SLAs and weekend support can be offered at additional cost.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Standard support is 09.00-17.00 UK time, Monday to Fridays, excluding English public holidays and weekends. We will respond within 4 hours of receiving a request. Our support team are experienced cloud support engineers.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet.
We provide flexible working solutions for our customers and our people that enable people to reduce their carbon consumption.
Many of our people live considerable distances from our Head Office and our customer locations, and our solutions ensure that business can be conducted without the need for travel.
Transport accounts for 21% of carbon emissions in the world, with road transport comprising 75% of that total. Covid lockdown restrictions reduced UK carbon emissions from transportation by 19%.
Our solutions – as exemplified by our working practices, provide both the mechanism and proof that flexible working IT solutions can make a significant contribution towards fighting climate change by enabling our people and our customers to reduce their need for travel and energy intensive office space.Covid-19 recovery
OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet.
During Covid-19 lockdown, OfficeLabs saw a steady increase in custom from organisations who needed to implement the remote-working solutions we use and supply.
During that period, OfficeLabs increased its permanent workforce by 25% and utilised contractors for workstreams that offered only short-term prospects.
Since the end of Covid-19, OfficeLabs has increased its permanent employee numbers by 400%, doubling the workforce in the past 18 months alone.
Some of the greatest aspects to our business, is that we have been able to provide permanent employment for three groups of people who are most affected by barriers to employment:
those with disabilities and other chronic conditions for whom commuting would have been a barrier to work;
those living in rural communities and not served by public transport or good road networks, and
parents of school-aged children, for whom child arrangements may be either non-existent or beyond economic viability.
OfficeLabs solutions promote the same ethos and capability to our customers so that they may be able to retain or recruit employees who might otherwise have been unduly impacted by Covid-19.
OfficeLabs are able to demonstrate the value and efficiency of our work model and technology by using the products and services we supply.
Our technology helps UK and international organisations provide viable employment opportunities to those who for whom outdated systems and working practices prevented flexible employment according to their circumstances.Tackling economic inequality
OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet.
During Covid-19 lockdown, OfficeLabs saw a steady increase in custom from organisations who needed to implement the remote-working solutions we use and supply.
During that period, OfficeLabs increased its permanent workforce by 25% and utilised contractors for workstreams that offered only short-term prospects.
Since the end of Covid-19, OfficeLabs has increased its permanent employee numbers by 400%, doubling the workforce in the past 18 months alone.
Some of the greatest aspects to our business, is that we have been able to provide permanent employment for three groups of people who are most affected by barriers to employment:
those with disabilities and other chronic conditions for whom commuting would have been a barrier to work;
those living in rural communities and not served by public transport or good road networks, and
parents of school-aged children, for whom child arrangements may be either non-existent or beyond economic viability.
OfficeLabs solutions promote the same ethos and capability to our customers so that they may be able to retain or recruit employees who might otherwise have been unduly impacted by Covid-19.
OfficeLabs are able to demonstrate the value and efficiency of our work model and technology by using the products and services we supply.
Our technology helps UK and international organisations provide viable employment opportunities to those who for whom outdated systems and working practices prevented flexible employment according to their circumstances.Equal opportunity
OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet.
With our Head Office based in Exeter, Devon, OfficeLabs are acutely aware that it can be difficult recruiting and retaining people whose personal circumstances may provide barriers to employment.
Our IT solutions enable us to recruit and retain the people we need because of their capabilities regardless of their (protected) characteristics or personal circumstances.
Our recruitment practices are based on capability and potential. We undertake all necessary background checks to ensure our people are not vulnerable to nefarious activities.
People who might normally be excluded from employment or face insurmountable barriers to employment and/or progression are provided with flexibility, resources and support that they or their circumstances need to fulfil their potential.
Our employment practices and IT remote-work solutions reduce personal, economic, environmental and social costs of working from a fixed location far from home.
In 2020, we recruited our first person with multiple disabilities from a demographic that struggle with gaining and retaining employment, and with their input we became a Disability Confident Employer in 2022.
Since 2021, OfficeLabs has doubled its workforce and seen it’s proportion of people with disabilities and/or from disadvantaged or minority groups increase to over 37%.
Our approach to employee development is one of continual improvement, and we provide all our people with access to an array of training resources, and we fully encourage other developmental opportunities, such as charitable and voluntary work, and involvement in workstreams that complement their role and ambitions within the company.
With more than 50% of our employees coming from demographics known to be under-represented in our industry, OfficeLabs is proud to be an equal opportunities employer.Wellbeing
OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet.
OfficeLabs live and breathe the technology we implement for our customers: our people use the same technology to work from locations and in a manner that is appropriate for them.
With our Head Office based in Exeter, Devon, OfficeLabs are acutely aware that recruiting and retaining valued people who live across the UK and work remotely can exacerbate issues such as loneliness and feelings of disconnect for some people.
For many years, OfficeLabs have convened regular online meetings with all our people to counteract the reality of home-based work, and we expanded those to twice-weekly in 2022: the first is primarily work-focused, and the second is primarily social – a virtual water/tea/coffee meeting point.
The Senior Leadership also conduct regular one-to-one discussions with all staff to ensure their wellbeing is met and provide support whenever needed.
In 2021, OfficeLabs launched an annual company gathering that comprised events to involve all our people in developing the strategy and plans, and activities to foster camaraderie and develop healthy inter-personal relationships.
We also listened to our people and re-engaged facilities that enabled home-based employees to work from other locations to overcome feelings of isolation when they need.
In 2022, OfficeLabs introduced a health package for our people that includes access to emotional and psychological health services, and we introduced a pre-Christmas holiday event that brings our people together in a hearty activity that places non-technical people with technical people in light-hearted competition.
In 2024, we launched an events series called “Connected Futures” that demonstrates to other organisations how we and they can implement modern IT solutions in a people-centric manner.
Pricing
- Price
- £950 to £1,600 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@officelabs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.