Wavenet Ltd

Wisdom Document Management

Wisdom is a single platform for detection, mitigation and ongoing compliance with the GDPR as well as providing ongoing security and fully audited management of both electronic and paper documents and records.

Features

• Enterprise level solution for every size of business
• Full search capability making freedom of information (FOI) requests simple
• Manages paper records
• On-premise/ hybrid solution
• Cloud deployment for agile working
• Fully mobile-enabled
• Granular security permissions for greater flexibility
• Automates policies such as retention and Disposal
• Extensive reporting and audit trail

Benefits

• Improves business processes
• Minimal end-user training required
• Improved service delivery
• Remote and mobile access
• Cashable savings
• Reduction of physical storage
• Legal and regulatory compliance
• GDPR-compliant
• Improved service for staff and customers
• More efficient business process

£6.00 to £100.00 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publictenders@daisygroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

391790242938251

Contact

Paddy Sheridan-Ruddy
07714737991
publictenders@daisygroup.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 2 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Essentials Designed for customers who want to manage their own environment yet have access to skilled technical resource for ad-hoc assistance where required Enterprise Designed for customers wishing to co-manage their environment with Daisy, adding monitoring and event management Enterprise Plus Designed for customers requiring a fully managed service, safe in the knowledge that their environment is being monitored and managed by Daisy’s experienced engineers. Includes incident and problem handling, plus change and patch implementation
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide onsite training and documentation for install and customisation. Full Class Room and Training Documents are available to the customer to teach them how to use the service. Also we supply Release Notes and User Manuals to Support the customer
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users extract data through the API
• End-of-contract process: Data is returned in the same format it was migrated in. If required the data can be destroyed under Govt IA guidelines and certification. Servers will be decommissioned where required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • IOS
  • Linux or Unix
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The system is designed a Standard Microsoft User Interface and is either accessable via HTTP or HTTPS, with all the functionality being available
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: https Web based windows interface allowing access to Wisdom functionality Can be cloud or premise based Access, edit and amend documents Archive, audit and destroy documents permissions based
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Can be linked into existing systems such as Orchard, Mosaic, LiquidLogic etc. Most functionality can be customised. Customer is able to do limited customization themselves

Scaling

• Independence of resources: Hosted by Global Provider

Analytics

• Service usage metrics: Yes
• Metrics types: A customer portal will usually be provided with dashboard reporting and Daily/Weekly or Monthly graphs and charts with relevant data and metrics indicators provided.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Union Street

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users export data via the API
• Data export formats: Other
• Other data export formats: Any preferred
• Data import formats: Other
• Other data import formats: Any preferred

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We will work with customers to ascertain their bespoke requirements
• Approach to resilience: Cloud offering is on MS Azure. Resilience is by solution design
• Outage reporting: Email alerts are provided

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Where access to customer infrastructure is required, Daisy uses a secure backup and admin connection to components for monitoring, support and backups. All traffic across this connection is secure and segregated. For remote access requirements for support services, Daisy can provide two-factor authenticated remote access via the internet to administer the server infrastructure using SSL-VPN access
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 13/09/2013 original certification
• What the ISO/IEC 27001 doesn’t cover: Scope is all Daisy sites and services requiring security certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials and Cyber Essentials Plus
• Information security policies and processes: Through the establishment of a comprehensive security framework, Daisy shall demonstrate a commitment to protect all assets that support the delivery of business objectives and address all legal, regulatory and contractual obligations. The following ISO27001 Group clause & objectives are referenced within this document: Clause 5, & Control objectives: A6, A9, A11, A13.2, and A14 Data Protection Policy Site Security Policy CCTV Policy

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Daisy’s ITIL v3 aligned service management tool meets ISO 27001 guidelines, governing core ITIL processes including, but not limited to, incident, problem, change, release, configuration, service level management and service catalogue function
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning is included in the Daisy security framework, to help monitor the effectiveness of existing security controls and identify any weaknesses. The IT security Manager in consultation with Head of Compliance shall coordinate vulnerability scanning activities including: • identifying the scope of testing • monitor manufacturer and vendor sites for information updates regarding vulnerabilities Should the vulnerabilities be assessed as not posing an immediate threat to operations, security patches or code fixes shall be subject to change control requirements ( testing etc.) prior to deployment. Daisy support record activities in a service management ticket for tracking and audit purposes
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring of our platforms is done from our segregated and ISO27001 compliant management platforms, we protect the platform itself and its perimeter edge with Daisy owned and operated solutions, not in any way tied to logical customer implementations within these platforms. Each customer as part of a Managed Service has our standard security and monitoring products deployed with pre-agreed alert classifications and thresholds set as part of our typical managed service. Potential compromises are identified in our centralised monitoring solution, with accompanying detailed information of the platform and customer which auto generates an incident in our ticketing systems
• Incident management type: Supplier-defined controls
• Incident management approach: Predefined processes are in place for common events Users can report incidents via the web portal or email in the event of an incident Daisy will Issue customer updates as per the agreed frequency on the progress of a resolution or workaround. This may include initiating and leading conference calls, bridges or meetings. Create MI reports where required, validating content is customer appropriate. Issue to service delivery management. Publish the MI report to the customer as defined by the customer SLA.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  DCS is signed up to UN Compact and have planned our strategy to address a number of the Sustainability Goals. We plan to submit SBTi targets within the next financial year and Nature Positive Pledge.; ; Our primary focus is the reduction of our carbon footprint alongside our customers as we have identified this as the most pressing need in the IT industry today. ; ; We have an ESG lead and ESG Governance Manager co-ordinating effort from across the business and industry prominent Statutory Board representation as well as Chairman who champions many of our environmental initiatives. We have three bi-monthly groups representing every business area and a Green Team spearheading our local and site based strategy.; ; We should reach Net Zero Scopes 1&2 within the next two years and throughout our supply chain by 2039.; ; We already consume only REGO backed renewable energy, our first renewable contract being put in place in 2017 and installation of solar panels on our owned buildings as well as EV schemes and gas replacement pilots. Our overall energy consumption has reduced by 7.5% in the first six months of 2023.; ; DCS is certified to ISO14001 (Environmental Management) and ISO50001 (Energy Management).; ; DCS sponsor the Girlguiding Rainbow Recycling badge encouraging green thinking within the 4-7 age group resulting in 10,594 badges being earned across the UK.; ; We have a strong relationship with a forward thinking ITAD partner and have introduced Environmental KPIs associated with equipment circularity into the Environment Policy.; We have a new Kelp Farm on the Isle of Mull which seeks to demonstrate the environmental, carbon sequestering, deacidifying and social benefits of the Sugar Kelp we grow on decommissioned salmon farms. ; Alongside our carbon reduction plans we are reviewing our other impacts such as waste stream, water usage and single use plastics.

  Tackling economic inequality

  Our Learning platform Daisy Grow supports people to further their careers, change direction and realise their ambitions. ; It’s also the conduit for training our staff ensuring our management maintains awareness of inequality, modern slavery and wellbeing amongst many other courses. ; DCS has also developed a Social Value Training programme to deliver courses to our staff, supplier employees, customer’s employees, and citizens to support the Social Value Model Themes. This programme is made available to Buyers through the GCloud Call Off contract.; It’s known as the Daisy Community Learning Portal and there are 150+ courses available to support the development of employment and life skills. ; These skills not only provide greater employment opportunities for their recipients; are less location dependant, and are more likely be required in jobs that have flexible working hours and role types.; ; Courses are organised into three general categories of:; • Career Development; • Health & Wellbeing; • Leadership & Management; ; This training programme is provided to customers and citizens as part of Social Value directly under G-Cloud Service Provision.; Daisy provide 10 x 30-day licences for the training programme for every £10,000 of contract value, The full range of courses will be available for citizens in need and can be accessed via any browser including smart phones, tablets, library and school computers.; We estimate that 50-100 hours of learning is achievable within the 30-day window.; Each user has a Learning Dashboard tracking their progress and certificates awarded for completion can be used in job seeking and career progression.; A dedicated Community Learning Portal SV (CLPSV) Licence Co-ordinator works within the Daisy Frameworks Team and will liaise with the Buyer to arrange access.; Daisy will report on the take up and usage and this will be reported back to the Buyer via the DCS Social Commitments Report

  Wellbeing

  Daisy from the very top down, is active in the promotion of health and wellbeing in the colleague environment. ; We promote a healthy and happy working environment for staff and to identify, prevent and alleviate work-related stress as far as possible. In each physical location we have Health and Wellbeing champions as local points of contact for health/wellbeing issues. ; They:-; Promote health/wellbeing within DCS ; Assist in health and wellbeing activities that are companywide.; Coordinate local health and wellbeing activities such as running clubs, lunchtime classes etc. ; Communicate regular feedback to the Health and Wellbeing team to allow internal communication of local/national events. ; Maintain health and safety company policy and legislation ; DCS communicates its messages in different formats, directly through the Champions, from senior management through videos and live presentations, through the intranet and the Daisy Grow Learning Platform. ; Our Health and Wellbeing Manager provides useful tips and initiatives to help maintain mental health in our stressful lives.; We have a business-wide team of 30 Mental Health first aiders. DCS employees have a number of schemes promoting health and wellbeing, there is in place an Employee Assistance Programme offering help to employees and their families when required. ; Daisy celebrates both International Women’s and Men’s days with a programme of inspiring events and talks including Suicide Awareness, Wellness, Careers and STEM partnerships.; Daisy have also developed a comprehensive Social Value Training programme to deliver courses to our staff, supplier employees, customer’s employees, and citizens to support the Social Value Model Themes. There are 500+ courses available including a wide range of courses to support Wellbeing. This training programme is used internally within Daisy, with our suppliers, and can also be provided to customers and citizens as part of Social Value directly delivered under G Cloud Service Provision.

Pricing

• Price: £6.00 to £100.00 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The latest version is available for free trial for upto 28 Days, however some security features allow limited access to some functions.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publictenders@daisygroup.com. Tell them what format you need. It will help if you say what assistive technology you use.