Symmetry Limited

bluQube Finance and Accounting Software

Our bluQube accounting and financial management system is designed with ease of use in mind to automate processes to free your finance team.

Real-time reporting to improve speed and accuracy of information sharing. Interoperability delivered via APIs to quickly share data between systems. Secure role-based access controls and approval workflows.

Features

• Cloud-based, web-accessible, SaaS, financial management system
• Core finance functionality including general ledger, accounts payable and receivable
• Bank reconciliation, invoicing, payments, expenses, VAT and CIS
• Budgeting, forecasting, cash flow management, and financial reporting
• Fund accounting, fixed asset management, multi-entity, multi-company and multi-currency support
• Role-based access control, configurable authorisation workflows including Purchase-To-Pay
• Audit, compliance reporting suitable for public sector, Education and Charities
• Dashboards, analytics and business intelligence reporting
• Integrates third-party systems via APIs, including Excel and Power BI
• Secure, scalable cloud-hosted service delivered on a subscription basis

Benefits

• Real-time financial visibility for informed, more accurate, decision-making
• Automated finance workflows reduce manual processing effort
• Faster, flexible reporting through integrated dashboards and analytics
• Supports audit and regulatory compliance with full audit trails
• Secure role-based access controls and approval workflows
• Scales across multi-entity organisations for easier management and reporting
• Open API integrations make data sharing easier and more accurate
• Improves budgeting and forecasting through consolidated financial data
• Easy to use system for simple implementation and onboarding
• Online, phone and video call support via finance-trained staff

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@symmetry.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

391793142309442

Contact

<removed>
0117 900 62 62
sales@symmetry.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
  • Order management and orchestration
  • Project and portfolio management
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Travel and Expense Management Applications
  • Corporate Tax Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The technical infrastructure is designed and fully managed/maintained by Symmetry. Customers do not have access to the underlying technology stack. Access to the software is provided through a certified web browser interface, no additional client software is required.; Access to bluQube is restricted, by default, to UK only points of presence. Access outside UK can be granted on a temporary or permanent basis on request with our support team.; bluQube has pre-defined maintenance windows where the system may be unavailable. These include monthly security updates and quarterly software updates. Customers are provided with 7 days' notice of these events.
• System requirements:
  • Access to the internet
  • Minimum 5Mbps bandwidth
  • Compatible browser and operating platform
  • Compatible version of Microsoft Excel (for some enhanced features)

User support

• Email or online ticketing support: Yes
• Support response times: Support hours:; Weekdays, 09:00–17:30 UK business hours (excluding public holidays).; The following are our initial response times - Priority Critical (P10) ; System Down / Release Critical, within 2 business hours. High (P20); Major Impact, no workaround, key area of system, within 4 business hours. Normal (P30) Workaround available, affects multiple users, within 1 business day. Low (P40) workaround available, few users affected within 1 business day. ; ; Systems are monitored 24/7, should there be any system issues outside of business hours, our on call team will carry out investigations, they will not however contact customers until working hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide all customers with one standard level of support for bluQube, which is available Monday to Friday, 09:00–17:30 UK business hours. Support is provided by finance-trained staff, via phone, email and a ticketing system. This includes incident management, fault resolution, and general service enquiries. You are given initial advice and guidance on any queries you may have and have access to a suite of 'How Do I' documents, videos, and a customer knowledge centre. ; ; As we have our own Support desk, we have constant access to not only the Cloud Support Engineers, but also the Architecture Agents, Technical Consultants and the actual developers who built the software. Technical support for bluQube is delivered by experienced cloud/support engineers via a ticketing system and email. These engineers handle incident resolution, fault diagnosis, configuration support, and service-related queries. We do not provide a dedicated Technical Account Manager as standard; however, escalation to senior technical staff is available where required. For general Account Management, you will be allocated a Customer Engagement Manager, who will have access to our teams of Developers, Technical and Cloud Consultants. ; ; Standard Support is included in your monthly fees
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Implementations are managed projects by bluQube consultants. We setup and train users with consultancy via on site and remote delivery. We provide supporting training materials in video and written documentation. We provide an online project tracker which offers additional resources which support a successful implementation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There are extraction tools built into bluQube, allowing users to manually extract data from the system. Alternatively, database exports can be requested as a chargeable service.
• End-of-contract process: At the end of a normal service, contract customers can be offered a read only service to access historical data.; ; At the end of the contract, the system is switched off and all data held is deleted. Backups are maintained for a further 30 days, after which they too are removed. A confirmation of this is provided to the customer. ; ; Additional data extraction services are available upon request. These are chargeable services.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is designed to be easy to access, inclusive, and usable by all service users, including those with accessibility needs.; All onboarding and offboarding documentation is provided digitally and made available to customers at the appropriate stages of the service lifecycle. Documentation is shared through secure and commonly used channels such as email, a customer portal, or a shared document repository, ensuring it can be accessed without the need for specialist software.; Documentation is produced in accessible formats, such as HTML or accessible PDF.; ; This includes:; • Clear structure with headings and logical navigation; • Plain English language with minimal jargon; • Readable fonts, sufficient contrast, and scalable text; • Compatibility with screen readers and assistive technologies; Where required, alternative formats (for example, Word documents or large-print versions) can be provided on request to meet specific user needs.; All documentation is kept under version control, regularly reviewed, and updated to reflect service changes. Customers are notified when material updates are made, ensuring they always have access to the most current and accurate information.; This approach ensures onboarding and offboarding documentation is accessible, inclusive, and consistently available, supporting a smooth transition of the service for all users.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: BluQube is fully available on mobile devices. Some screens have optimised mobile views to make them user friendly.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The bluQube API allows users to query, post and update transactional data following the defined application and security rules in place within the application.; Access to the API is managed from within the product. Users can fully restrict who has access to the API and what functions from the API they can use.; All requests made using the API are fully audited and can be reviewed by end users from within the application.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: There are many customisation options within bluQube.; ; The following is customisable for each entity - their accounting codes, reporting hierarchies, format of their printed documents, document type configurations and authorisation chain, as well as many system parameters that change system behaviours.; ; The following things can be configured uniquely to each user - their menu structure, their dashboards, the layout of every single grid report, their favourite pages, their personal user notes and many user parameters that change system behaviour for that user specifically. There are also reporting tools that allow users to create unique metrics and visualisations within the product.; ; The entity setup is configured initially as part of the implementation, but all other customisations can be made at any time, so long as they do not affect posted documents.; ; With the exception of the printed documents (Purchase Order prints etc.) all of the customisation options listed can be done by the end user, where security controls set by their own administrator allow.; ; Accounting codes and hierarchies, system and user parameters, document type configurations are all edited within simple grids. Report layouts, custom visualisations, authorisation chains and the menu structure have their own tailored user interfaces within the product.

Scaling

• Independence of resources: Each customer within bluQube is compartmentalised with regard to resources. Users within that customer compartment can only use resources they have been given. Each compartment can be scaled (up or down) independently without affecting the resources of other customers. ; ; Resource usage is constantly monitored, and resources can be adjusted to meet the required demand. Resource changes can be made without requiring any system downtime.

Analytics

• Service usage metrics: Yes
• Metrics types: Each month customers are provided with a report in PDF format detailing their current usage metrics. Metrics reported include previous months uptime, document creation numbers, user statistics and support logs raised/closed. Along with these, various data/system health check statistics are provided, such as customer and supplier data, document and email validation.
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: BluQube has a variety of export mechanisms built into the system. There are fixed reporting grids and standard reports, where export in various formats is allowed. The enhanced reporting module allows data to be exported directly into Excel. There are also both a specific reporting API and a general query API available.; ; In addition to these, database exports can be requested as a chargeable service.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
  • HTML
  • JSON (via API)
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON (via API)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99% availability per month. If availability drops below this, users may receive service credits or refunds, in line with their contractual terms. Availability is continuously monitored, and incident reports are provided for significant outages.
• Approach to resilience: Our bluQube private cloud operates on fully redundant, high-availability infrastructure hosted in The Bunker, a former Military Bunker engineered for extreme physical resilience. All computer, storage, networking, power, and cooling systems are designed with redundancy and no single point of failure. This ensures highly resilient service delivery supported by continuous monitoring and robust encrypted backup processes.
• Outage reporting: Any service outage or significant degradation is communicated to the customer initially via email. More serious outages that might affect SLA are followed up by personalised phone calls.; ; Notifications include details of the issue, expected impact, and updates as the situation progresses, in line with SLA agreements.; ; A final notification would be sent out once the issue has been resolved.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Management of the system is limited to a subset of Symmetry personnel via special restricted users.; Support personnel access to systems is granted only for valid support reasons, where a customer has given permission for data to be accessed.; All grants to support personnel and access within bluQube is audited.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: We operate under the security controls required for Cyber Essentials Plus, including:; ; Secure configuration; ; Malware protection; ; Access control; ; Patch management; ; Boundary firewalls and internet gateways; ; These controls ensure systems and services are implemented and maintained according to best security practice.
• Information security policies and processes: Our organisation’s information security controls are built around the requirements of Cyber Essentials Plus, which provides our primary baseline for protecting systems, data, and users. We maintain internal security policy that identifies processes that support these controls.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We maintain a detailed asset register that provides a full inventory and lifecycle tracking for all equipment and service components.; ; We also have a comprehensive release management process that ensures all changes are logged, reviewed, tested, and approved before deployment. ; ; Each change at both levels is assessed for potential security, operational, and configuration impact to ensure system integrity and stability.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use regular vulnerability scanning, asset tracking, and threat intelligence to assess potential risks. ; ; Vulnerabilities identified as critical or high are patched in accordance with Cyber Essentials Plus requirements (no less than 2 weeks from release). Other less severe issues are handled via normal scheduled maintenance windows. ; ; We rely on vendor advisories, public vulnerability databases, and threat intelligence feeds to stay informed about emerging threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a combination of management consoles and a frontline monitoring tool to identify potential compromises. These include system logging, automated alerting, regular log reviews, anomaly detection, and defined incident response procedures. This combination would provide an initial alert to any possible compromise.; ; We have a comprehensive data breach response policy that fully defines our response to any compromise. This policy outlines our responses to incidents and these are in line with standard GDPR requirements.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a comprehensive data breach policy that fully defines our response to any compromise. This policy outlines our responses to incidents and is in line with standard GDPR requirements. This includes pre-defined procedures for common incidents such as outages, security alerts, hardware failures, and data handling issues.; ; Users report incidents through our support services and are provided with an incident reference number. If a problem has been observed previously, this will be picked up during the initial triage.; ; We provide incident reports for significant events, including root cause, impact, and remediation. We also conduct post-incident reviews where appropriate.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 25%
• Between £250,000 and £500,000: 30%
• Between £500,001 and £1,000,000: 35%
• Between £1,000,001 and £2,500,000: 35%
• Between £2,500,001 and £5,000,000: 35%
• Over £5,000,001: 35%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 54467b17-051e-4824-afd0-b3643d8880ae
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4b4d41ae-dc0e-4561-8430-43d868663134
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@symmetry.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.