User Experience (UX) Testing and Evaluation
Tried-and-tested services engage users and other stakeholders in designing, testing and improving user experience (UX) of websites, intranets, mobile applications and web-based services, guaranteeing users’ needs are embraced. Our user-centric methods include: stakeholder engagement workshops (e.g. card sort workshop) and collaborative user experience (UX) testing tools, user journey analysis.
Features
- Business Objectives Workshop
- Card Sort Workshop: engaging with stakeholder teams
- Wireframing based on stakeholder feedback
- Heat mapping
- Suitable for many technologies: WordPress/Umbraco CMS, Cordova, Xamarin, bespoke software
- Uses UX testing tools
- Captures user personas
Benefits
- Consultation outputs reviewed by User Experience expert and recommendations made
- On-line collaboration tools for geographically dispersed stakeholders
- Usability testing/on-line workshops where face-to-face sessions are not suitable
- Guarantees buy-in from stakeholder / user groups
- Embraces users’ needs, delivers a user-centric system providing required benefits
- Traceability matrix enables easy tracking of progress against business objectives
- Valuable channel-shift approach: user input is essential to ensure adoption
- Optimised user experience minimises barriers to use and uptake
- Suits range of technologies: WordPress/Umbraco, Cordova, Xamarin, mobile apps, intranet
Pricing
£850.50 a unit
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 9 2 2 0 4 0 4 5 4 7 1 2 4 9
Contact
Connect Internet Solutions Ltd
Janet Symes
Telephone: +44 (0) 1512824321
Email: gcloud@connectinternetsolutions.com
Planning
- Planning service
- Yes
- How the planning service works
-
A range of proven methods and activities assists buyers plan services that are:
1) technically appropriate and of sufficient scale and resiliance;
2) operationally viable and sustainable for the buyer's organisation;
3) user-centric, meeting the needs of all user groups collectively;
4) usable for all target users.
Planning methods buyers may choose from:
a) stakeholder workshops;
b) requirements gathering (e.g. questionnaires, phone consultations);
c) user persona creation;
d) user journey modelling;
e) click testing, heatmapping, tree testing;
f) usability testing;
g) traceability matrices;
h) performance testing (load speed, volumes);
i) A/B design and testing (split testing);
j) prototyping;
k) load testing.
When appropriate, planning activities may be delivered online or face-to-face. Online activities use collaborative online systems to enable geographically dispersed stakeholders to engage fully in the planning process. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Test platforms available include:
(a) Live testing (b) simulation (c) design and execution of automated, reproducible test sequences (d) manual testing
Test targets include:
(1) platform/technology testing
(2) browser and/or device testing (mobile, tablet, PC)
(3) performance speed testing - load speeds, busy speeds, refresh speeds
(4) volume testing, peak periods
(5) standards-compliance including accessibility testing WCAG 2.0
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Maximum of 12 delegates at each stakeholder engagement workshop. Workshop delivery at client premises can be undertaken (travel time and travel and subsistence chargeable). Online workshops available where stakeholders cannot be gathered together.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- The service is delivered within normal working hours of 9am-5pm. Schedule for delivery of services will be agreed with the client. Our Project Manager will support you throughout. Please see pricing document for costs.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus ISOQAR
- ISO/IEC 27001 accreditation date
- 15/07/2020
- What the ISO/IEC 27001 doesn’t cover
- Our ISO27001 accreditation covers only web hosting server platforms, their operation, management and control.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
» Cycle-to-Work scheme.
» Use of videoconferencing to reduce environmental impact of travel.
» Energy saving lighting.
» Electronic communication.
» Local suppliers (where required) used to reduce transport impact. - Covid-19 recovery
-
Covid-19 recovery
» Providing face masks, lateral flow tests to staff so they can take responsibility and be considerate of the community around us.
» Home-working option.
» Taking on new staff to be trained to address skills gaps. - Tackling economic inequality
-
Tackling economic inequality
» Work experience for young graduates of local Universities. 5 interns taken on since 2012. - Equal opportunity
-
Equal opportunity
» Equal Opportunities policy.
» Disability Confident Committed Employer.
» Accessible solutions. - Wellbeing
-
Wellbeing
» Staff benefit from: free eye care vouchers, free organic fruit, cycle to work scheme.
» Encouraging inclusivity/harmonious workplace with social events for staff.
» Option for home-working.
Pricing
- Price
- £850.50 a unit
- Discount for educational organisations
- No