Connect Internet Solutions Ltd

User Experience (UX) Testing and Evaluation

Tried-and-tested services engage users and other stakeholders in designing, testing and improving user experience (UX) of websites, intranets, mobile applications and web-based services, guaranteeing users’ needs are embraced. Our user-centric methods include: stakeholder engagement workshops (e.g. card sort workshop) and collaborative user experience (UX) testing tools, user journey analysis.


  • Business Objectives Workshop
  • Card Sort Workshop: engaging with stakeholder teams
  • Wireframing based on stakeholder feedback
  • Heat mapping
  • Suitable for many technologies: WordPress/Umbraco CMS, Cordova, Xamarin, bespoke software
  • Uses UX testing tools
  • Captures user personas


  • Consultation outputs reviewed by User Experience expert and recommendations made
  • On-line collaboration tools for geographically dispersed stakeholders
  • Usability testing/on-line workshops where face-to-face sessions are not suitable
  • Guarantees buy-in from stakeholder / user groups
  • Embraces users’ needs, delivers a user-centric system providing required benefits
  • Traceability matrix enables easy tracking of progress against business objectives
  • Valuable channel-shift approach: user input is essential to ensure adoption
  • Optimised user experience minimises barriers to use and uptake
  • Suits range of technologies: WordPress/Umbraco, Cordova, Xamarin, mobile apps, intranet


£850.50 a unit

Service documents

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G-Cloud 13

Service ID

3 9 2 2 0 4 0 4 5 4 7 1 2 4 9


Connect Internet Solutions Ltd Sam Mooney
Telephone: +44 (0) 1512824321


Planning service
How the planning service works
A range of proven methods and activities assists buyers plan services that are:
1) technically appropriate and of sufficient scale and resiliance;
2) operationally viable and sustainable for the buyer's organisation;
3) user-centric, meeting the needs of all user groups collectively;
4) usable for all target users.

Planning methods buyers may choose from:
a) stakeholder workshops;
b) requirements gathering (e.g. questionnaires, phone consultations);
c) user persona creation;
d) user journey modelling;
e) click testing, heatmapping, tree testing;
f) usability testing;
g) traceability matrices;
h) performance testing (load speed, volumes);
i) A/B design and testing (split testing);
j) prototyping;
k) load testing.

When appropriate, planning activities may be delivered online or face-to-face. Online activities use collaborative online systems to enable geographically dispersed stakeholders to engage fully in the planning process.
Planning service works with specific services


Training service provided

Setup and migration

Setup or migration service available

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Test platforms available include:
(a) Live testing (b) simulation (c) design and execution of automated, reproducible test sequences (d) manual testing

Test targets include:
(1) platform/technology testing
(2) browser and/or device testing (mobile, tablet, PC)
(3) performance speed testing - load speeds, busy speeds, refresh speeds
(4) volume testing, peak periods
(5) standards-compliance including accessibility testing WCAG 2.0

Security testing

Security services

Ongoing support

Ongoing support service

Service scope

Service constraints
Maximum of 12 delegates at each stakeholder engagement workshop. Workshop delivery at client premises can be undertaken (travel time and travel and subsistence chargeable). Online workshops available where stakeholders cannot be gathered together.

User support

Email or online ticketing support
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
The service is delivered within normal working hours of 9am-5pm. Schedule for delivery of services will be agreed with the client. Our Project Manager will support you throughout. Please see pricing document for costs.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Our ISO27001 accreditation covers only web hosting server platforms, their operation, management and control.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Social Value

Fighting climate change

Fighting climate change

» Cycle-to-Work scheme.
» Use of videoconferencing to reduce environmental impact of travel.
» Energy saving lighting.
» Electronic communication.
» Local suppliers (where required) used to reduce transport impact.
Covid-19 recovery

Covid-19 recovery

» Providing face masks, lateral flow tests to staff so they can take responsibility and be considerate of the community around us.
» Home-working option.
» Taking on new staff to be trained to address skills gaps.
Tackling economic inequality

Tackling economic inequality

» Work experience for young graduates of local Universities. 5 interns taken on since 2012.
Equal opportunity

Equal opportunity

» Equal Opportunities policy.
» Disability Confident Committed Employer.
» Accessible solutions.


» Staff benefit from: free eye care vouchers, free organic fruit, cycle to work scheme.
» Encouraging inclusivity/harmonious workplace with social events for staff.
» Option for home-working.


£850.50 a unit
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.