DotSquares Limited

Dotsquares Cloud Managed Services

Dotsquares Managed Cloud Services provides expert support for AWS, Akamai, GCP, and Azure, ensuring seamless integration and optimal performance. Our holistic approach combines project management, DevOps, and service management for accelerated outcomes and reliability. Take your cloud strategy to new heights with Dotsquares.

Features

• Managed Cloud Programme & Operations Delivery, AWS, GCP, Akamai, Azure
• Managed Cloud Transformation and Migration
• Managed Cloud Programme Management Office, High Availability and DR design
• Testing and Quality Assurance of Managed Cloud solutions
• Scalable Managed Cloud Services capability, Unified View and Robust Reporting
• Knowledge, skills and experience in major Managed Cloud technology programmes
• Assured quality through our extensive cloud capability
• Service rich approach utilising project and service management skills
• Collaborative in style but focussed on service excellence
• Round the clock Availability, Performance, Capacity and Alert Monitoring

Benefits

• Supporting capability to flex up and down as required
• Assured and reliable service delivery to help lower risk
• Ensuring consistent focus to servicing your requirement
• Delivering programmes and projects to proven resourcing and quality processes
• Successful cloud transition and digital delivery capability and experience
• Providing rapid results, leading to faster programme benefit realisation
• Strategy and Technical Design Authority for future Managed Cloud transformations
• Ensuring your organisation is ready for Managed Cloud transformation
• Transferring our knowledge to you for future change
• Access to certified consultants and engineers

£0.10 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@dotsquares.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

392311113383836

Contact

Paul Thomas
+44 208 0901819
paul@dotsquares.com

Planning

• Planning service: Yes
• How the planning service works: In guiding buyers through their cloud hosting or software service implementation, we meticulously plan and execute each step for a seamless transition. We start by setting up the new cloud server and installing required services, then efficiently copy code and databases from the current hosting environment. Hosting the website temporarily on the new server, we ensure functionality while testing. We verify FTP and TLS versions, sharing server details for thorough development testing. After confirmation, we make the website live by updating the DNS A record, ensuring a smooth transition.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer customized training aligned with project needs and selected cloud services. Our sessions cover platform features, security, compliance, and optimization. By providing tailored guidance, we empower clients to effectively manage their cloud environments and maximize their investment benefits.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: In guiding buyers through the intricacies of cloud migrations, our approach encompasses a comprehensive assessment of existing server infrastructure, identifying vulnerabilities and outdated versions. We provide thorough recommendations for necessary updates to enhance security and optimize performance. Once the infrastructure is primed, we meticulously execute each step of the migration process. This includes setting up new cloud servers, installing requisite services, and transferring code and databases. Throughout, we ensure minimal disruption by temporarily hosting websites on the new servers for testing and validation by development teams. Upon final confirmation, we seamlessly transition live websites by updating DNS records. Our commitment to security, efficiency, and seamless transitions ensures a smooth migration experience for our buyers, bolstering their confidence in embracing cloud technologies.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In assisting buyers with quality assurance and performance testing, we employ a multifaceted approach to ensure the robustness and reliability of their systems. Our process involves collaboration with development teams to conduct comprehensive testing, including functional, regression, and load testing. Developers rigorously assess functionalities to ensure they meet specifications, while load testing helps gauge system performance under varying user loads. Additionally, we leverage penetration testing tools to assess website security and identify vulnerabilities, providing clients with detailed reports and recommendations for mitigation. By prioritizing thorough testing and analysis, we empower buyers to confidently deploy their systems with optimal performance and security.

Security testing

• Security services: Yes
• Security services type:
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: Offensive Security Certification

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer comprehensive support for cloud hosting and software services, managing everything in-house and through third-party vendors when needed. Our support covers a range of hosting and software services including server setup, maintenance, and troubleshooting. Whether it's AWS, Azure, Google Cloud, or other platforms, we ensure seamless operation and swift resolution of any issues, collaborating with third-party vendors when necessary for specialized assistance.

Service scope

• Service constraints: As stated by the public cloud provider. As an example for AWS, please see http://aws.amazon.com/documentation/ec2/

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Yes, We do provide 24*7 support and we respond within one hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is accessible through leading platforms such as Skype, Slack, and Microsoft Teams.
• Web chat accessibility testing: N/A
• Support levels: We provide two support options: standard (available 24/7) and dedicated. Standard support offers round-the-clock assistance and access to resources. Dedicated support offers personalized assistance tailored to specific needs, ensuring priority attention and proactive monitoring.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: AWS, Azure, GCP, Akamai

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DBS
• ISO/IEC 27001 accreditation date: 17/08/2023
• What the ISO/IEC 27001 doesn’t cover: Compliance with industry-specific regulations or standards beyond information security. Third-party systems or services not directly controlled or managed by our organization. Physical security measures outside the scope of information security. Legal or regulatory compliance beyond information security requirements.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 9001:2015

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Dotsquares and ESG Dotsquares is moving forward with the powerful aspiration to improve the world. Being a pioneer, we are supporting the advancement of Environmental, Social, and Governance (ESG) and pledging to achieve net-zero emissions of greenhouse gases. The company uses ESG as a roadmap for formulating strategies to reduce its carbon footprint. Our commitment stands out as we intend to take effective steps for the transition to a net-zero business model. Dotsquares' sustainability strategy determines the organisational framework, clearly defined initiatives, and detailed implementation goals.

Pricing

• Price: £0.10 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@dotsquares.com. Tell them what format you need. It will help if you say what assistive technology you use.