CONGENICA LTD

Rare Disease

Rare Disease is a CE-marked clinical decision support platform for diagnosing inherited genetic disorders. By analysing FASTQ, BAM, and VCF data, the software identifies causal variants using a range of databases and analytical tools and clinical experts to assess data, record findings, and generate reports to aid final diagnostic decisions.

Features

• CE Marked (IVDR), ISO13485, ISO27001, DCB0129, GDPR certified
• Includes Secondary and Tertiary Analysis, Interpretation and reporting
• Auditable 2-check workflow designed to follow clinical best practice
• Includes AI and Machine Learning or simpler, faster analysis
• Highly flexible to align with customer working practices
• Can be fully automated from data to report
• Over 40 Reference datasets to facilitate analysis
• Fully integrated via API for data ingestion and export
• Scalable to process hundreds of Whole Genomes per day
• Browser-based, no local software needed

Benefits

• Compliance (CE/IVDR): Highest standards of clinical quality and safety
• End-to-End Analysis: Streamline your entire diagnostic workflow in one place
• Auditable Workflow: Maintain clinical best practices with verifiable, multi-step checks
• AI & Machine Learning: Accelerate analysis with intelligent, automated analysis
• High Flexibility: Align with your organisational Standard Operating Procedures
• Full Automation: Reduce manual effort from hours to minutes
• Reference Datasets: Enhance diagnostic accuracy using wide-ranging datasets for analysis
• API Integration: Connect your existing tools for seamless data sharing
• Scalable Processing: Handle massive genomic workloads without compromising on speed
• Security & Encryption: Protect sensitive patient data

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersEMEA@congenica.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

392379045183727

Contact

Alistair Johnson
+44 (0)1223 499965
tendersEMEA@congenica.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Can be fully integrated into healthcare and laboratory workflows and acts as an extension to the end-to-end analysis process. It can be seen as an extension to or a component of the standard diagnostic workflow without which, time-consuming, off-line analysis is required slowing throughput and increasing potential for error.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Congenica Rare Disease is upgraded approximately once every three months. The upgrades require system downtime for 1-3 hours.; All users are informed by email two-weeks ahead of the ugprade and again on the day before.; All upgrades are carried out outside of business hours to minimise impact.
• System requirements: Web-browser is the only system requirement for users

User support

• Email or online ticketing support: Yes
• Support response times: When raising a query with Congenica Customer Support, Customers will receive an imediate resonse acknowledging their request and a Service Ticket Reference for their records.; The Customer Support Team will provide an initial response to questions within 1 Business Day, which is usually enough to answer questions.; More complex issues, such as problems with data, are managed and resolved in accordance with the Customes contractual Service Level Agreement.; Customer Support is provided in 8am-5pm Monday to Friday.; Enhanced Support provision & SLAs can also be provided at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Support is provided by in an ITSM compliant tiered model that includes support specialists for initial triage (T1), Bioinformaticians and system experts (T2) and Engineering (T3).; ; Congenica provides Customer Support as a standard part of the contractual agreement and includes a Service Level Agreement defining priorities, response and resolution timeframes.; ; Users can contact Customer Support directly for any questions or issues.; ; Support Response:; • Initial: Customer immediately receives an acknowledgement of their query and a ticket reference.; • First Response: Within 1 business day. This includes a priority classification, a resolution if possible or an explanation of issue’s current status and next steps.; • Follow up responses: Customer are updated regularly until their issue has been resolved. Resolution time type and target time determined by the contractual SLA.; ; Resolution time and outcome by priority is summarised as follows:; • Priority 1: Resolution time: 2 days, resolution type: System patched; • Priority 2: Resolution time: 3 days, resolution type: Fix version assigned; • Priority 3: Resolution time: 5 days, resolution type: Fix version assigned; • Priority 4: Resolution time: 5 days, resolution type: Fix version assigned; ; Enhanced SLAs are available at additional cost, depending on the level of service enhancement required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers are consulted throughout the evaluation and onboarding processes to understand their specific needs and ensure a smooth transition into live operation.; A dedicated Field Application Scientist (FAS) will go through their data, workflow, reporting, integration, user permissions and user interface requirements to ensure a clear understanding.; All aspects of the service are all set up by the FAS and Customer Support in continuous consultation with the customer, who will sign off that the implementation aligns with their expectations.; Customers are given full product training, which can be carried out online or on-site as required.; Full user documentation is provided, which includes a technical system overview and user documentation.; Following completion of the onboarding process, the customer then receives a three-month ‘hyper care’ period where they have continued access to their FAS, who also runs weekly clinics for the customer to address any issues, uncertainties or concerns.; At the end of the hyper care period, the customer is transitioned to a ‘business as usual’ state where ongoing support is provided by the Congenica Customer Support team.; Customers can continue to request a FAS support call and any time if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At end of contract stage, often data extractions would not be required as source data is already held by customers and tight integration means the critical information arising from their analysis is provided back to them as a standard part of the service.; However, if customers require data to be extracted, this would be provided by Congenica Customer Support.; Extracted data is then provided in standard formats and delivered to a location defined by the customer. This can be a public or private cloud (e.g. an AWS S3 bucket) and specific location in the customer’s infrastructure or encrypted physical media*.; *Note that transfer via physical media is not recommended due to potential security and corruptions risks and the size of the dataset, which can be in the hundreds of gigabytes or even terabytes.
• End-of-contract process: Once a customer has confirmed they wish to terminate or not renew their Agreement, this will be formally acknowledged and a call arranged to better understand the reasons for termination and put in place an ‘exit plan’ to ensure a smooth transition away from the service.; The exist plan would include the following key points:; 1. When the platform will cease being used.; 2. Data extraction requirements.; 3. Final billing.; 4. Deactivation of their projects and access (often customers wish to retain access to their information for a period of time after processing has ceased, this is supported for up to three-months at no extra cost to the customer).; Once agreed, the exit plan is carried out in continued consultation with the customer.; ; Generally, costs for data extraction are limited to the actual costs of transferring their data (for example, the costs incurred for moving their data between data centres).; If a customer has specific needs in terms of data extraction (e.g. a non-standard data format), this may incur additional costs, which are agreed in advance with the customer to ensure complete clarity of cessation costs.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Customer onboarding and offboarding documentation is provided manually via a Field Application Scientist (FAS) for onboarding and Customer Support for offboarding.; The nature of the onboarding and off-boarding processes can contain significant amounts of variation, in terms of information required from the customer. Therefore, these processes are carried out in full consultation with the Congenica team to ensure positive outcomes and aligned understanding between the two parties.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Service Interface can be considered in two parts, as follows:; • API – The application has a published, documented, versioned API protocol, which enables users to automatically load data from source applications, such as EHRs & LIMS (for patient information) and sequencers, secondary analysis applications or storage devices. Reporting outputs, audit trail data and alerts can be automatically exported. Triggers for communication and content is fully definable.; • Graphical User Interface – Users interact with the platform via a GUI within a web-browser, which supports security, administrative and interpretation activities.
• Accessibility standards: None or don’t know
• Description of accessibility: The system is accessible via a Graphical User Interface (GUI), which is browser-based and does not require any local software to be installed.; All functions are available within the GUI, which can be summarised as follows:; • User set-up: Create users and assign their permission levels.; • Project Set-up: Create projects, assign users, reporting templates, fields used, presets and other settings such as protocols, data types, etc.; • Data loading: Case data can be loaded via the GUI, if required.; • Interpretation: Users interact with the GUI to carry out their work.; API setting cannot be edited via the GUI.
• Accessibility testing: Congenica has not carried out any interface testing with assistive technology
• API: Yes
• What users can and can't do using the API: Congenica’s API is a fully documented, versioned protocol that is primarily intended to enable the automated ingestion and export of data into and out of the platform.; The API is not used to set up or amend the service. This is done via the platform’s Graphical User Interface.; ; Key functions of the Congenica API:; • Automatically Load clinical and sample data – Data can be pushed directly into the Congenica platform from third-party systems. For example, patient information can be directly delivered from systems such as EHRs or LIMS and genetic date files can be delivered directly from sequencers or secondary analysis platforms.; • Status update notifications –API can deliver update alerts to third-party systems for progress tracking as case move through the workflow.; • Automatically Extract all reporting data – When case analysis is completed, all reporting data can be delivered to a third-party platform for storage and/or reporting via a separate reporting application.; • Extract Audit Trail information – Full audit trail data can be exported either as raw data or in the format required by a third-party application for consolidated audit tracking and analysis.; Customer can set up the API integration themselves or via Congenica services.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Congenica product can be customised in multiple ways to ensure alignment with customers’ needs. These are summarised as follows:; • Reports are fully customisable for branding, layout, colours and content ensuring the information provided meets customer needs. ; • Integration is fully flexible by API protocols. Data ingestion and export are both fully supported and can be fully automated.; • Workflow is customisable in terms of the number of checks required to complete analysis; • Workflow can be fully or partially automated.; • User interface views can be amended to ensure the required information is displayed.; • Virtual gene panels can be added and amended at any time to be used in analysis.; • Data filters can be added and amended at any time both as part of presets or while analysis is being carried out.; • Multiple filter and gene panel Presets can be defined and switched during analysis.; • Project metadata can be configured to capture all required patient information.; • Curated lists can be added and amended.; ; Except for Report templates and integrations, which are undertaken by the Congenica team, all other customisations can be done within the user interface by users with the appropriate permissions.

Scaling

• Independence of resources: Congenica’s system load is managed by AWS Auto-Scaling, which maintains performance by dynamically adjusting capacity. Usage splits into 2 main segments:; • System Users: When predefined CPU thresholds are reached, scaling policies are triggered to launch additional EC2 instances as required, with an Elastic Load Balancer distributing the usage across instances.; • Sample processing: Each sample requires a number of ‘job’s to be completed. Each job is assigned a compute node commensurate with its capacity need. Auto-scaling ensures that a virtually unlimited number of jobs can be handled simultaneously.; Once traffic subsides, the service "scales in" to save resources.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers are provided with a monthly confirmation report, which lists all the service type (e.g. Secondary and/or tertiary analysis), samples types (e.g. Whole Genome of Whole Exome) and case types (e.g. singletons or trios) they have processed in the previous month.; Additional metrics, such as support tickets and full list of cases by current status can be provided via Congenica's Customer Support Desk.
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data in two main ways, as follows:; 1. Integration: The published, versions API protocol enables data to be extracted as part of the ‘business as usual’ operation. Integration can be set up so that reaching specific stages within the analysis process trigger data to be pushed to a pre-defined third-party application.; 2. Customer Support: Customers can request exports of their data at any stage via raising a ticket with the Congenica Customer Support Team. Upon receipt of the request, the customer will be contacted to ensure the requirement is understood and the data provided as required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • PDF
  • VCF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • VCF
  • BAM
  • FASTQ
  • TSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CTO, Benoit Masson is the Board Level representative responsible for service security.; ; Availability Service Level is 99.9%, excluding planned outages for maintenance and upgrades.; Such outages happen up to 4 times a year, are communicated to customers ahead of time, are carried out outside working hours and usually last ~3 hours per outage.; ; In the last 3 yeas, the Congenica Rare Disease platform has achieved 100% availability.; ; Customer compensation depends on the Service Level they have entered into.; Customers with enhanced SLAs receive Service Credits, which are part of a wider calculation relating to overall performance. These credits are calculated monthly and then summarised annually to determine what financial compensation is payable (if any).
• Approach to resilience: Our service architecture is explicitly designed for high availability, fault tolerance, and self-healing using top-tier cloud infrastructure. At the application layer, our web app is containerized and orchestrated via Kubernetes within the Amazon Web Services (AWS) ecosystem. We deploy our cluster across multiple Availability Zones (physically distinct data centres with independent power and cooling). This "Multi-AZ" approach ensures that if a specific server or an entire zone experiences disruption, Kubernetes automatically detects the issue and reschedules the workload to healthy nodes in a different zone without service interruption. Furthermore, our cluster utilizes horizontal pod autoscaling, which dynamically adjusts computing resources to match real-time traffic demands, ensuring resilience against load spikes.; For our data layer, we utilize AWS Aurora in High Availability (HA) mode. This configuration provides exceptional durability by automatically replicating our storage volume six times across three different Availability Zones. In the event of an instance failure, Aurora automatically fails over to a standby instance—typically in less than 30 seconds—ensuring data remains consistent and available. Specific details regarding our internal network topology, disaster recovery testing logs, and deeper data centre compliance reports are classified as confidential and are available on request.
• Outage reporting: Service outages are reported via email alerts to all customers and users.; Such outages are alerted internally via automated system monitoring, which is displayed via a dashboard.; The Rare Disease platform has not experienced a Service Outage in over ten years of live operation.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Congenica systems access for administration and support is implemented on a ‘least privilege access’ basis, which restricts system access to that which is required for a user to carry out their role.; Access is security controlled via multi-factor authentication, while a full audit log tracks user activities.; Access to production systems is limited to Customer Support at the front end (i.e. User Interface) and Development Operations (DevOps) at the back end, both of which are required to support and maintain the applications.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information Security Policies and Processes:; Our information security framework is certified to ISO 27001:2022 and Cyber Essentials standards. Core policies include Information Security Policy, Acceptable Use, Access Control (role-based with least privilege), Incident Management, Business Continuity, Data Classification, Physical Security, and Supplier Management. These are supported by operational processes covering risk assessments, patch management, backups, and regular internal and external audits.; ; Reporting Structure:; Security governance flows from executive level oversight through our QA/RA Manager who manages daily operations and policy implementation. Quarterly Security Meetings review risks, incidents, and compliance.; ; Ensuring Compliance:; We maintain policy adherence through mandatory security awareness training for all staff at induction and annually. Regular internal audits and management reviews meet ISO 27001 requirements, complemented by annual external surveillance audits. Regular penetration testing, vulnerability assessments, and preventive and corrective actions are tracked to completion ensuring continuous improvement. Security metrics and KPIs are reported to senior management monthly, maintaining accountability throughout the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration Management process is governed by an ISO 27001 and ISO 13485 certified Quality Management System. We utilise an "Infrastructure as Code" approach, tracking all software and Amazon Web Services infrastructure components (via Terraform) in GitHub. This ensures complete lifecycle traceability from initial product requirements to operational deployment.; Changes undergo rigorous assessment; nothing is deployed without a strict Pull Request process involving peer review and security impact analysis. This ensures that every change—whether code or virtual hardware—is risk-assessed and fully audited before reaching production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Congenica’s vulnerability management process combines proactive risk assessment with continuous scanning via Sophos Cloud Optics and vulnerability intelligence tools such as OpenCVE & OSS. Patching is segmented to balance speed and regulatory compliance:; • End-User Devices: Automatically updated via Microsoft Intune.; • Infrastructure: Managed by AWS to ensure immediate OS-level patching.; • Software: Follows a 3-month release cadence to meet ISO 13485 verification standards. However, critical security vulnerabilities trigger an Emergency Release Process, allowing us to deploy validated hotfixes within 48-72 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Congenica employs comprehensive monitoring across its estate. Corporate IT utilises Microsoft 365 Defender, managed by a 24x7 Security Operations team for immediate response.; Product environments are monitored via Sophos, AWS CloudWatch, and Pingdom, with logs aggregated in Splunk and visualised in Grafana to detect anomalies and potential attacks.; Upon detecting a compromise, we follow a structured QMS incident response plan to isolate and eradicate threats. While corporate response is 24x7, product incidents are triaged and managed by our DevOps team during business hours, supported by continuous automated protection systems.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Under certified ISO 13485 and ISO 27001 Quality and Information Security Management Systems Congenica maintains processes for reporting incidents. Users are encouraged to contact the support team to report incidents and can also contact the company through the Congenica website.; All feedback is recorded in HubSpot, our CRM. If incidents are reported, they are reviewed for the appropriate route to resolution. If a product deficiency is identified, a QMT ticket is opened, and this, along with the HubSpot case, are used to track the incident to resolution. The data in these tickets are used to provide incident reports as required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: What’s included:; Choice to evaluate with pre-loaded data or organisation’s own data, loaded into an evaluation project with predefined settings.; Users receive training and ongoing evaluation support from a Field Application Scientist.; Limited to 3 cases in 3-week timeframe. Longer evaluations are available.; ; What’s excluded:; Report templates and integration.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 15%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 25%
• Between £2,500,001 and £5,000,000: 35%
• Over £5,000,001: 40%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 22 July 2025
• What the ISO/IEC 27001 doesn’t cover: No exclusions.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 123666a2-492e-4f62-97b4-4bb5cd3de184
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersEMEA@congenica.com. Tell them what format you need. It will help if you say what assistive technology you use.