Operational Management Tool - Self Service
Our operational management and automation tool is a self-service platform for developers, application owners and IT administrators that relieves the pains and delays of infrastructure management so they can spend more time on adding business value. Enabling you to build any application quickly with code repositories, performance dashboards and environments.
Features
- A single interface to manage your hybrid-cloud environment
- Self-service platform to get everything they need with ease
- Standardisation and consistency on development with best practices
- Automatically create monitoring dashboards for your applications
- Management and visibility of overall IT spend / consumption
- Enterprise Cloud Management Workflows
- Central view on activities within a
- SSO Authentication Integration
- Support for teams and RBAC
- Multi-cloud support / Cloud agnostic
Benefits
- Reducing complexity to manage your hybrid-cloud
- Catalog of services available for self-service provision
- Audit trail of activities within your environment
- Best practice enforced by default
- Standardisation with the flexibility of integration options
- Security enforced throughout the application lifecycle
- Provision application resources without DevOps resources
- Developers self-serve so they focus on business value
- Automate up to 90% of your cloud admin tasks
- Comprehensive billing capability
Pricing
£30 to £75 a virtual machine a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 9 3 0 8 7 7 7 0 7 7 2 4 1 4
Contact
Towers Associates
Daniel Fryer
Telephone: +44 7771 802194
Email: dfryer@towersassociates.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- CMDB, VMware vCenter, Amazon AWS, Microsoft Azure, Google Cloud Platform, Infrastructure Management and Monitoring Tools, TransitionManager
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- N/A
- System requirements
- A virtual host (Windows or Linux)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 4 hours, Monday to Friday 9am to 5pm, extended hours available
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Via web interface link
- Web chat accessibility testing
- None
- Onsite support
- Yes, at extra cost
- Support levels
-
Standard
Monday to Friday, 9am to 5pm, 4 hour response
Enhanced support can be requested, priced on request - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Online training and User Documentation
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- There is an export function for data extraction
- End-of-contract process
- Data is exported and provided to the customer in the form of .csv file. Application is removed and virtual host is decommissioned.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- All services are accessible via an api
- Accessibility standards
- None or don’t know
- Description of accessibility
- Service can be accessed via a web browser or console, RBAC account management is used.
- Accessibility testing
- None
- API
- Yes
- What users can and can't do using the API
- All services are accessible via api
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- Custom self service catalogue, customisation via scripts, custom reports, custom endpoints, additional custom features can be developed upon request using development credits
Scaling
- Independence of resources
- During on-boarding we rightsize the host and monitor performance to ensure no degradation of service
Analytics
- Service usage metrics
- Yes
- Metrics types
- Full audit-able logs for all services, actions and user interactions on the platform
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Export to csv file
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
-
For on-premise installations availability is managed in-house
for SaaS based delivery we offer 99.99+%
Service credits - Approach to resilience
- Available on request
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- RBAC used to restrict access
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Major security events are escalated to the management board of the company via the information security officer, the information security managers role is to ensure that all information security processes are followed and adhered to
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- The components and elements of our service are controlled by a strict change control process where all changes are reviewed for risk, complexity and compliance. Changes are scheduled within agreed change management windows.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Annual vulnerability assessment carried out by accredited third party, close alignment with NCSC guidance, patches are deployed within 28 days of disclosure
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Active protection monitoring provided by a third party cloud hosting provider, response handled via security incident management process and initial response within 24 hours
- Incident management type
- Supplier-defined controls
- Incident management approach
- Any significant incident is assigned an incident manager through to resolution, users can report incidents via ticket system and once a major incident is declared regular reports will be provided via the incident manager
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
blank - Covid-19 recovery
-
Covid-19 recovery
blank - Tackling economic inequality
-
Tackling economic inequality
blank - Equal opportunity
-
Equal opportunity
blank - Wellbeing
-
Wellbeing
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Pricing
- Price
- £30 to £75 a virtual machine a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Software plus basic wrap inc 30 day trial