Qualys Cloud Platform (QCP)

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: N/A
System requirements: N/A

User support

Email or online ticketing support: Email or online ticketing
Support response times: The Qualys Technical Support team are available 24/7/365. For further details on response times please visit this link that includes SLAs: https://www.qualys.com/support/sla/
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: None or don’t know
How the web chat support is accessible: WCAG 2.0 AA - Plan to upgrade to WCAG 2.1/WCAG 2.2
Web chat accessibility testing: WCAG 2.0 AA - Plan to upgrade to WCAG 2.1/WCAG 2.2
Onsite support: No
Support levels: N/A - One support level
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Certified online training is available, A dedicated Technical Account Manager is assigned to all accounts
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Reports and dashboards can be downloaded or exported via the API
End-of-contract process: Upon termination of the Agreement, Qualys will automatically delete all Customer Scan Data within 13 months of termination. Customers can request that Qualys delete all online subscription data within one month. Subscription data will remain on encrypted backup tapes for up to one year. The data can be downloaded using the reports or via the API.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari
Application to install: Yes
Compatible operating systems: Android

IOS

Linux or Unix

MacOS

Windows

Windows Phone

Other
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: N/A
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: Qualys' Software-as-a-Service (SaaS) delivery model, allows users to access Qualys from any Web browser. This unique SaaS platform enables organisations to assess and manage its security exposures freeing them from the substantial cost, resource and deployment issues associated with traditional software products
Accessibility standards: None or don’t know
Description of accessibility: WCAG 2.0 AA - Plan to upgrade to WCAG 2.1/WCAG 2.2
Accessibility testing: WCAG 2.0 AA - Plan to upgrade to WCAG 2.1/WCAG 2.2
API: Yes
What users can and can't do using the API: Qualys CSP customers can access the platform for UI and API calls via HTTPs.
For more information, please refer to our API documentation at https://www.qualys.com/docs/qualys-api-quick-reference.pdf
API documentation: Yes
API documentation formats: PDF
API sandbox or test environment: No
Customisation available: No

Scaling

Independence of resources: We have over 12 Datacentres around the world carrying out over 6+billion scans a year, 13+ trillion data points indexed on Elasticsearch giving 2 second visibility. We can scale Qualys as your needs grow. We just add more capacity to meet the scanning, analysis and reporting needs of your business

Analytics

Service usage metrics: Yes
Metrics types: License count/Usage - can be tracked from within the Qualys console

Resellers

Supplier type: Reseller (no extras)
Organisation whose services are being resold: Qualys

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Customer has rights to perform purging/deletion operation during subscription, the data further cannot be recovered. Apart from that; Upon request by Customer made within 60 days after the effective date of termination or expiration of the Agreement, Qualys will make Customer Data available to Customer for export or download. After such 60-day period, Qualys will have no obligation to maintain or provide any Customer Data, and will thereafter delete or destroy all copies of Customer Data in its systems or otherwise in its possession or control, unless legally prohibited.
Data export formats: CSV

Other
Other data export formats: XML

HTML

PDF
Data import formats: CSV

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: Qualys Cloud platform is highly available, and referenced in the MCSA and through our SLA reference material. The Cloud Services will be available to Customers, as measured from the Qualys SOC connection to the Internet, twenty-four (24) hours a day, seven (7) days a week, with a 99.5% uptime, calculated on a quarterly basis, excluding scheduled maintenance
Approach to resilience: The Qualys Cloud Platform resides behind network-based, redundant, highly-available firewalls and intrusion monitoring solutions. In addition, each host runs a localized firewall on top of the customized, hardened Linux distribution, which is unique to Qualys.
Qualys is available 24x7x365 and can be accessed anytime from anywhere through a Web browser. Qualys consistently maintains 99% availability. The service is constantly updated transparently, without any interruption to users, and is only taken off-line once a quarter for maintenance and updates. This process usually lasts a few hours in duration.
Outage reporting: Incase the customer is impacted by a security Breach, Qualys shall notify the customer within 24 Hrs.
Additionally, Customers may subscribe to receive email notifications of Qualys service status and Breach / scheduled maintenance / Outage: https://status.qualys.com/

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Username or password
Access restrictions in management interfaces and support channels: Qualys maintains formal Access Control Procedures (AC) which ensures roles and responsibilities segregation of duties. Session controls, access privileges, job descriptions etc. The Qualys environment multi factor authentication is enforced for remote access, sensitive data and all privileged accesses.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: https://www.qualys.com/solutions/compliance/
ISO/IEC 27001 accreditation date: https://www.qualys.com/solutions/compliance/
What the ISO/IEC 27001 doesn’t cover: https://www.qualys.com/solutions/compliance/
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: https://www.qualys.com/solutions/compliance/
CSA STAR certification level: Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover: https://www.qualys.com/solutions/compliance/
PCI certification: Yes
Who accredited the PCI DSS certification: https://www.qualys.com/solutions/compliance/
PCI DSS accreditation date: https://www.qualys.com/solutions/compliance/
What the PCI DSS doesn’t cover: https://www.qualys.com/solutions/compliance/
Cyber essentials: Yes
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: FedRAMP Authorized (Impact - Moderate)

ISO/IEC 27017:2015

ISO/IEC 27018:2019

SOC 2 Type II

EU-U.S. Privacy Shield Framework and Swiss-U.S

Regulated by SEC

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: CSA CCM version 3.0

ISO/IEC 27001

Other
Other security governance standards: Qualys Holds the following certifications/Authorizations
1.FedRAMP Authorized (Impact - Moderate)
2.Qualys ISO/IEC 27001:2013
3.Qualys ISO/IEC 27017:2015
4.Qualys ISO/IEC 27018:2019
5.SOC 2 Type II
6.PCI Approved Scanning Vendor
7. EU-U.S. Privacy Shield Framework and Swiss-U.S.
8. Regulated by SEC
Information security policies and processes: Qualys has policies and procedures to ensure compliance with applicable legislative, regulatory and contractual requirements.
Qualys information Security Policies and Procedures are in adherence with FedRAMP and follows NIST 800-53 controls and ISO27001 standards.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: Configuration Management Policy and procedures has been established to define Qualys’s formal approach to configuration changes as it relates to the Qualys information system.

Change Management process adds oversight, transparency, and control of all changes to the production environment. It establishes guidelines and standards to formally authorize, manage, test, document, monitor, and implement information system changes in the production environment.

All Changes to the Qualys Cloud Platform (QCP) environment are approved by the Change Management Board (CMB) before implementation in the production environment. Changes tested in a development or staging environments prior CMB approval then released to the production environment
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Qualys has documented policies based on NIST 800-53, which address vulnerability management.
Qualys adheres to and complies with FedRAMP security vulnerability assessment(s) in remediating/patching on a regularly basis.
Qualys uses three different severity categories for vulnerabilities as per the FedRAMP requirement.
critical / High: - Qualys aim to have patch rolled out under 30 days
Medium: - Qualys aim to have patch rolled out under 90 days
Low: - Qualys aim to have patch rolled out under 180 days
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: Qualys has an Incident Response Plan (IR Plan) that defines the minimum requirements for responding to incidents in an efficient and effective manner, including detecting, analyzing, prioritizing, and handling of incidents. Security incidents are reported and monitored by Security and Operations teams 24x7.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: Qualys has an Incident Response Plan (IR Plan) that defines the minimum requirements for responding to incidents in an efficient and effective manner, including detecting, analyzing, prioritizing, and handling of incidents. Security incidents are reported and monitored by Security and Operations teams 24x7.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.

We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals.

We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.

At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.

In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

Tackling economic inequality

As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.

We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.

We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds.

We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.

For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.

We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.

Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

Equal opportunity

Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.

Softcat supports diversity and inclusion through various networks including:
- Supporting Women in Business (SWIB)
- The Ethnic and Cultural Network
- The Pride Network
- The Family Network
- The Empowering Disability and Neurodiversity Network (EDN)
- The Faith at Work Network
- Armed Forces & Veterans Network
These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.

Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally.

Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive.

Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

Wellbeing

At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.

Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause.

Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

Price: £1,970.72 a unit
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: 1. Community Edition - Provides a complete, continuously updated, and instant view of monitored IT assets and Web applications from a single-pane of glass interface. 2. SSL Labs - Check whether your SSL website is properly configured. 3. CertView - Identify certificate grades, issuers, expirations and more
Link to free trial: https://www.qualys.com/free-services

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Qualys Cloud Platform (QCP)

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents