NEW COMPANY SERVICES LIMITED

Bedrock Real Time Connector (Data Integration)

Bedrock Real-Time Connector links systems together in real-time it provides secure, low-latency ingestion of live clinical and operational data from EPR and source systems into cloud analytics platforms. It enables real-time data streaming, validation and delivery using NHS-approved standards including HL7, FHIR, APIs and Oracle GoldenGate.

Features

• Real-time ingestion from EPR systems using HL7, FHIR and APIs
• Oracle GoldenGate-based change data capture for sub-minute latency
• Secure streaming into cloud data platforms and analytics services
• Configurable validation and transformation during data ingestion
• Guaranteed delivery with retry, buffering and fault tolerance
• Encrypted data transfer meeting NHS security requirements
• Monitoring of ingestion health, throughput and latency
• Scalable architecture supporting high-volume clinical data flows
• Supports hybrid cloud, on-premise and NHS environments
• API-based delivery to downstream data warehouses and platforms

Benefits

• Enables near real-time access to operational and clinical data
• Reduces delays caused by batch-based data integrations
• Improves reliability of downstream analytics and reporting
• Minimises manual intervention in data ingestion processes
• Supports time-critical clinical and operational decision-making
• Improves data freshness for dashboards and statutory reporting
• Reduces integration complexity across multiple source systems
• Enhances resilience through monitored, fault-tolerant pipelines
• Accelerates analytics platform adoption and modernisation
• Scales with increasing data volumes without redesign

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zoe.dronfield@ncs-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

394361359575248

Contact

Zoe Dronfield
+447779029737
zoe.dronfield@ncs-it.co.uk

About the service

• Service categories:
  • Application Development and Deployment
    • Analytics and business intelligence
      • Business Intelligence
        • Business Intelligence
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Bedrock Real-Time Connector integrates with EPR systems, operational databases and cloud analytics platforms by providing secure, real-time data ingestion and streaming. It enhances platforms such as Azure Synapse, Microsoft Fabric, Databricks and data warehouses by delivering validated, near-real-time data feeds, but can operate independently as a dedicated ingestion service.
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Bedrock Real-Time Connector requires secure connectivity to source systems and availability of approved interfaces such as HL7, FHIR, APIs or Oracle GoldenGate. Deployment is hosted within the buyer’s cloud or on-premise environment, requiring appropriate subscriptions, permissions and network configuration. Planned maintenance windows are agreed in advance. Service performance depends on source system availability and data quality. Analytics, reporting and visualisation tools are not included.
• System requirements:
  • Azure, Oracle Cloud, or on-prem infrastructure required
  • Secure network connectivity to EPR and source systems
  • HL7, FHIR, API or GoldenGate access enabled
  • Buyer-managed identity and access controls
  • Secure VPN or private network connectivity
  • Monitoring access for ingestion observability
  • Downstream analytics or storage platform available

User support

• Email or online ticketing support: Yes
• Support response times: Bedrock provides email and ticket-based support through the NCS-IT Service Desk. Tickets are triaged immediately and assigned a priority based on impact and urgency. Standard response times are within 4 working hours for Priority 1 issues, 1 business day for Priority 2, and 2 business days for lower-priority requests. Weekend and bank holiday coverage follows an on-call escalation model for critical issues only.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: NCS-IT provides a structured, scalable support model designed for NHS organisations using Bedrock and related data services. Support is delivered by UK-based analysts, engineers, and architects operating within standard business hours (09:00–17:00, Monday–Friday), with optional extended or 24/7 cover.; ; Our support tiers include:; ; • Standard Support (included):; Email and ticketing support, monitoring, incident triage, issue resolution, and product updates. Responses are prioritised by severity, with critical issues acknowledged within one hour.; ; • Enhanced Support (optional):; Out-of-hours cover, weekend support, enhanced SLAs, and priority routing to senior engineers.; ; • Premium Support (optional):; Dedicated Technical Account Manager (TAM), proactive service reviews, architecture guidance, and roadmap planning. Aligned to SFIA Levels 4–6 roles for expert-level assurance.; ; All support is delivered by qualified staff following ITIL-aligned processes. Consultants work within defined day rates (SFIA Levels 1–7) as outlined in our rate card, ensuring transparency and predictable costs (SFIA pricing provided in the rate card document) ; ; 163106170115230-sfia-rate-card-…; ; .; ; Tickets can be raised via our online portal or email. Clients may manage ticket priority, view progress, and receive automated updates. Major incidents follow a structured escalation path through Lead Engineers and Solution Architects.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: NCS-IT provides a structured onboarding process to help Trusts begin using Bedrock quickly and safely. We start with a Discovery and technical readiness assessment to confirm source systems, integration points, governance requirements, and deployment model. A dedicated onboarding team then sets up the environment, configures secure access (NHS Identity or Azure AD), and establishes initial data ingestion pipelines.; ; Users receive comprehensive training options, including virtual instructor-led sessions, onsite workshops, role-based training for administrators, analysts, and governance teams, and a full library of user documentation. This includes quick-start guides, configuration guides, API documentation, and operational runbooks.; ; During onboarding, we work with Trust data teams to map source data, validate transformations, and align Bedrock outputs to local and national standards such as the FDP data model. NCS-IT provides hands-on support for the first data loads, lineage configuration, and dashboard enablement to ensure users can produce value immediately.; ; A dedicated technical account manager supports the Trust through activation and early adoption, ensuring issues are resolved quickly and knowledge transfer is completed. Optional hyper-care support is available during go-live.; ; This structured onboarding approach ensures Trusts can begin using Bedrock confidently and achieve early measurable outcomes.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Bedrock does not hold or retain customer data outside the buyer’s environment. All data ingested, transformed, and stored within the Bedrock Data Warehouse remains fully under the buyer’s control at all times, within their own cloud tenancy (Azure or on-premise). As a result, there is no separate end-of-contract “extraction” step required.; ; When a contract ends, all datasets, marts, lineage, and governance metadata already reside in the buyer’s environment, where they continue to be accessible through existing storage, databases, and reporting tools. Buyers maintain full administrative access and can continue to export, copy, or migrate data using their standard processes (SQL access, APIs, CSV/Parquet exports, or cloud storage tools).; ; NCS-IT provides:; ; A full data catalogue and schema documentation to support any transition.; ; Optional technical support to help buyers migrate workloads or reconfigure pipelines if required.; ; Confirmation of contract closure and the removal of NCS-IT access accounts from the buyer’s environment.; ; As no data is hosted or retained by NCS-IT, there is no vendor lock-in and no risk of data loss. The buyer retains complete ownership and control throughout the contract lifecycle.
• End-of-contract process: At the end of the contract, no data extraction is required because all data processed by Bedrock remains fully within the buyer’s cloud or on-premise environment. The buyer retains full ownership and access to all datasets, marts, logs, lineage, and dashboards created during the engagement.; ; The standard end-of-contract process includes:; ; Removal of NCS-IT access from the buyer’s environment (Azure AD, NHS Identity, VPN or equivalent).; ; Handover of documentation, including pipeline specifications, data model definitions, solution architecture, operational notes, and support logs.; ; Confirmation of service closure, including the cessation of monitoring, alerting, and scheduled support activities.; ; Optional knowledge-transfer session to ensure internal teams understand how to operate or transition the service.; ; These activities are included within the contract at no additional cost.; ; Optional, chargeable services are available on request, including:; ; Technical support to migrate pipelines, dashboards, or integrations to another platform or supplier.; ; Reconfiguration or decommissioning of infrastructure that sits outside NCS-IT control.; ; Additional training, consultancy, or service transition support.; ; NCS-IT retains no buyer data and performs no backups, storage, or archiving outside the buyer’s environment, ensuring full GDPR/DSPT compliance and eliminating vendor lock-in.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile version provides the same real-time data access and dashboards as the desktop service but is optimised for smaller screens with responsive layouts, simplified navigation, and touch-friendly controls. Some advanced configuration options are available only on desktop due to screen space and administrative permissions. Performance, security, authentication, and data integrity remain identical across both. All analytics, lineage, dashboards, and alerts are fully accessible on mobile, with no reduction in data accuracy or refresh frequency.
• Service interface: Yes
• Description of service interface: Bedrock provides a secure, browser-based service interface for authorised NHS users. The interface gives real-time visibility of data pipelines, integration status, and data quality dashboards. Users can monitor ingestion health, lineage, and governance metadata through an intuitive, role-based portal. No local installation is required. Access is controlled via NHS Identity or Azure AD. Additional administrative interfaces support configuration, monitoring, and audit-ready reporting.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Bedrock’s user interface has been designed following recognised accessibility guidelines to ensure compatibility with common assistive technologies. Internal testing has been carried out using keyboard-only navigation, screen-reader simulations (NVDA and VoiceOver), and contrast verification tools to validate usability for users with visual or motor impairments. Pages, menus, and interactive elements have been checked for correct semantic structure, ARIA labels, and tab order.; ; Although formal external user testing with assistive technology users has not yet been commissioned, accessibility considerations are embedded within our development and QA processes. We are committed to continuous improvement and will conduct further structured testing as part of our roadmap, including real-world user feedback from NHS accessibility groups when available.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Bedrock provides secure, governed APIs for data access, lineage, metadata, and system health monitoring. REST and SQL-based endpoints allow authorised systems to query real-time and curated datasets. APIs support integration with analytics platforms, orchestration tools, operational dashboards, FDP-aligned data products, and NHS enterprise systems. All access is role-based and controlled through Azure AD or NHS Identity. Full audit logging, throttling, encryption, and schema validation are included
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Bedrock allows controlled configuration and customisation to meet each Trust’s data, governance, and reporting needs. Users with appropriate administrative roles can customise data ingestion pipelines, mapping rules, validation logic, metadata tags, lineage configurations, and access-control policies.; ; Trusts can also customise analytics outputs, including dashboards, KPIs, and FDP-aligned data models, using their preferred BI tools (Power BI, Tableau, Qlik). Integrations can be customised through API configuration, webhook setup, and custom extract/transform rules.; ; Customisation is performed through Bedrock’s secure administrative interface or via configuration files deployed through CI/CD pipelines. No code changes to the core platform are required, ensuring upgrades remain fully supported.; ; Customisation permissions are role-based: Data Engineers, Architects, and Governance Leads can configure ingestion and metadata; Analysts can customise dashboards; IT Administrators can manage access and integrations. End-users can personalise dashboard views where enabled.; ; NCS-IT provides optional configuration support, including pipeline tuning, GoldenGate optimisation, schema mapping, and FDP alignment

Scaling

• Independence of resources: Users are protected from performance impact through dedicated cloud resource allocation, workload isolation, and dynamic autoscaling. Compute and storage capacity scale independently for each environment, ensuring high throughput even during peak usage. Role-based access controls and tenancy frameworks keep data and workloads logically separated. Performance is continuously monitored, with alerts and automated remediation to prevent contention. This guarantees consistent service responsiveness regardless of other users’ activity.

Analytics

• Service usage metrics: Yes
• Metrics types: Bedrock provides comprehensive service usage metrics through built-in dashboards and automated reporting. Metrics include login activity, data ingestion volumes, query frequency, report usage, data refresh performance, storage consumption, and API utilisation. Administrators can view user activity trends, peak usage times, adoption levels, and operational performance. Metrics support governance, capacity planning, optimisation, and cost control. Custom usage reports can be configured on request.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users export their data directly from their own controlled environment. Bedrock does not hold, copy, or restrict access to data. Users can extract data at any time via SQL, APIs, analytics tools, or downstream applications already connected to their data warehouse. Exports can include raw tables, curated marts, lineage metadata, and audit logs. Data extraction does not require NCS-IT involvement, though optional support is available. This approach ensures full data ownership, avoids vendor lock-in, and maintains compliance with NHS DSPT and GDPR.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PARQUET
  • JSON
  • XLSX
  • SQL extract
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Parquet
  • JSON
  • XLSX
  • SQL extract

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Copy from SLA Document
• Approach to resilience: Multi Cloud - Multi Region
• Outage reporting: Monitoring API; SMS Alerts; Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Whitelist IP
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: NCS manages information security through documented policies, defined responsibilities, and controlled operational processes. Information security risks are addressed through people, process, and access controls rather than ad-hoc technical measures. Policies define expectations for the protection of information assets, acceptable use, access control, and incident handling, and are approved and reviewed to remain appropriate to business activities. Access to information and systems is restricted based on role and business need and is granted only following controlled onboarding and approval. Background checks, including DBS where required, are completed before access is provided. Information security awareness and training ensure personnel understand their responsibilities when handling company and customer data. Information is stored and managed in secure, access-controlled locations, with changes to access or documentation handled through defined processes. Security incidents, access changes, and policy exceptions are logged and reviewed to maintain oversight. Policies and controls are reviewed periodically and updated when risks, services, or regulatory obligations change, ensuring continued alignment with ISO 27001 requirements.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: NCS manages configuration and change through its service portal and ticketing system. All changes are logged as change tickets and classified as standard or emergency. Each change records scope, affected systems, risk, rollback actions, and relevant SLA priority. Standard changes are reviewed and approved by the Change Manager prior to implementation. Emergency changes required to restore service are implemented immediately, logged retrospectively, and formally reviewed. Configuration details are updated following approved changes. All change records, approvals, and outcomes are retained within the ticketing system to provide traceability, control, and audit evidence.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: NCS operates a comprehensive vulnerability management programme, including weekly scans of critical systems and applications. Patches are risk-assessed and prioritised based on severity and threat intelligence. Emergency patches posing imminent risk are applied without delay, while all other Windows patches are deployed within 14 days. System administrators monitor security alerts and publications to ensure emerging threats, technologies, and best practices are addressed promptly.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security logging and alerting controls are in place to detect and prevent security incidents, covering systems such as Active Directory, Intrusion Protection Systems (IPS), and Data Loss Prevention (DLP). Monitoring solutions also alert administrators to capacity and resource issues. Logs are stored centrally and reviewed daily.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: NCS manages incidents through its service portal and ticketing system. Pre-defined processes are in place for common incident types, including service outages, performance degradation, security events, and monitoring alerts. Users report incidents exclusively via the service portal, which acts as the single point of contact and ensures incidents are logged, prioritised, and tracked consistently. Monitoring services may automatically generate incidents. All incident actions, updates, and communications are recorded within the ticket. For Priority 1 incidents, NCS provides formal incident reports, including root cause analysis, following resolution.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Eb839a74-c517-4c99-9cab-d1cd8d0b2339
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: D73fffbb-48c4-41bd-9905-7306ac0b9c6c
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zoe.dronfield@ncs-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.