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Forrester Research

Certification Program Support

Digital learning platform. Engage with fellow practitioners and champions in our social learning platform to share challenges and exchange ideas. Access a toolkit with templates for practical application after the course. Certification includes topics such as Customer Experience and Cyber Security (Zero Trust).

Features

  • Strategy & Operational insight support
  • Operational excellence & cost optimisation
  • Frameworks and methodologies
  • Enhance Customer service
  • Insights for planning Education and real life examples

Benefits

  • Reduces business risk and costs
  • Improve education and training
  • Operational excellence & Efficiency
  • Examples & case studies to support investments
  • Verify initiatives against Customer requirements for successful outcome

Pricing

£12,831.20 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sblakeley@forrester.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 9 4 4 9 9 8 9 8 1 1 3 4 7 5

Contact

Forrester Research Solomon Blakeley
Telephone: 07954910644
Email: sblakeley@forrester.com

Planning

Planning service
Yes
How the planning service works
Services will be implemented by gauging Customer or Employee requirements and how these need to be available within Cloud platforms.
Key insights will be identified to drive change across the buyer dept.
Clients will champion operational excellence and customer-first focus.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Forrester's certification programs are self-paced, online course made up of lessons combining short-form videos, podcasts, case study snapshots and exercises for a thorough and engaging learning experience. Tailored training programs are designed to give users an enjoyable and credible way to train a diverse group of employees on the values and skills aligned to their organization’s most pressing transformation initiatives and vision.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Forrest gauges Customer or Employee requirements and how these need to be available within Cloud platforms. Key insights are identified to drive change across the buyer dept. and champion operational excellence and a customer-first focus.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Using feasibility assessments, frameworks and subject matter analysts to perform these checks and make a decision. We have consulting resources to go deep and provide an independent assessment.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Buyer hosting or software
How the support service works
Forrester's certification programs are hosted and accessible through a Cloud platform that is all online, mobile-ready, and flexible to the schedule of the user. Our certifications ensure that the correct services are selected and deployed with the customer and security in mind.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to questions within 2- 8 hours during the weekday and 48 hours at the weekend
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Virtual team and the course delivered across 6 weeks online.
Price for single attendee (see pricelist for various configurations)

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Forrester recognizes a shared responsibility to respect and protect the environment and has long championed environmental sustainability best practices. To that end, Forrester plans to reduce its carbon emissions by more than half by 2025, compared to 2019 levels.

Although we have grown globally since our founding in 1983, our facilities and operations have a small ecological footprint. Forrester continues to be proactive in our environmental sustainability practices, reducing the environmental impact of our business through various waste reduction practices, LEED-certified/eco-friendly buildings, recycling, and battery disposal.

We are committed to protecting the environment, building a more sustainable future, and investing in initiatives that help us lower our carbon footprint.

Complying with all relevant environmental legislation.
Incorporating environmental green building standards, including LEED certification, into office space design.
Managing waste through participation in and championing of waste management programs that promote reduction, reuse, and recycling.
Offering hybrid work options and investing in technologies that reduce the need for employee business travel or commuting.
Installing water fountains in all our corporate buildings to conserve water and discourage the use of disposable plastic bottles.
Developing employee-led Green Teams to identify, promote, and drive green consciousness and enhancements.
Supporting and promoting the use of public transit by employees.
Investing in charging stations for electric vehicles at our Cambridge, Massachusetts headquarters, reducing the use of fossil fuels and carbon dioxide emissions.

At Forrester, we have implemented sustainable IT solutions to reduce power draw and CO2 emissions, such as energy-efficient computer equipment for all employees, including laptops, screens and devices, server virtualization, data lifecycle management, IP telephony, and videoconferencing.

IT waste that does not contain data is sorted and recycled. The equipment is placed in a special container and then picked up by a dedicated IT waste management company for sorting at special IT recycling facilities.

Pricing

Price
£12,831.20 a licence a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sblakeley@forrester.com. Tell them what format you need. It will help if you say what assistive technology you use.