DIGITAL CLARITY LTD

SIAM - Service Integration and Management

SIAM (Service Integration and Management). Digital Clarity offer service integration and management, tailored design, best practice advice on target operating model definition and bespoke implementation, we deliver the highest return on investment. We design ‘real world’ proven and tested SIAM operational models that deliver measurable business benefits and value return.

Features

• SIAM design based on ITIL methodology and processes
• Experienced practitioners that can deliver SIAM alongside your team
• Assessment of current state & process maturity
• Client support with designing and integrating multiple suppliers
• Redesign of KPIs and performance management frameworks
• Build appropriate SIAM capabilities throughout the organisation
• Onboarding/Offboarding of suppliers to business
• Governance model design
• ITIL Process redesign to business needs
• Training & mentoring for staff in SIAM best practice

Benefits

• Skills embedded rapidly into the client organisation
• Reduces risk of services not performing to requirements
• Ensures user readiness for new service provisions
• Provide expertise on how to build SIAM capabilities
• Improved process control and maturity
• Accurate understanding of SIAM methodology and approach
• Improved support to all business areas
• Designed around your individual requirements
• Seamless transition
• Maximises return on investment ROI on cloud service expenditure

£500 to £1,300 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Pete.Knowles@digitalclarity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

394853293047876

Contact

Pete Knowles
07590815590
Pete.Knowles@digitalclarity.co.uk

Planning

• Planning service: Yes
• How the planning service works: We offer services designed to help buyers to plan, implement and manage cloud hosting or software services. ; ; We understand the governance, practical, financial and resource/skills constraints that most public sector organisations are working with and have effective strategies for addressing them as part of the planning process. Our processes determine the key business functions/systems and their potential for being provisioned as cloud services, determining the optimum platform. Successfully transitioning to the target architecture requires effective Programme and Service Management expertise Digital Clarity has experienced engagement consultants who ensure a successful transition
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We work collaboratively with your organisation to produce a specifically tailored plan to deliver focused SIAM training, we ensure all process and knowledge requirements are met and allow internal teams to operate in the new model. ; We perform this activity directly and indirectly by shadowing, workshops and formal training programmes which we can deliver ourselves or train-the-trainer approach and up-skill internal training L&D teams.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Digital Clarity has a dedicated team of service migration and introduction experts who deliver a standardised but flexible migration approach covering all aspects needed to ensure a successful delivery of Service Management and SIAM services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer a number of services designed to provide ongoing to support to buyers during implementation of their cloud hosting or software services.; ; Digital Clarity provides support by delivering customised consulting services which factor all individual support requirements

Service scope

• Service constraints: None

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer user support via phone or in person at the day rates provided within our rate cards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  We are driven by the values of equality, diversity, and inclusivity. Founded on the belief that every individual deserves an equal opportunity to thrive, we have made it our mission to create a workplace where differences are not only accepted but celebrated.; ; Digital Clarity is committed to promoting equal opportunities at every level of our organisation. From recruitment and hiring to career advancement and beyond, we actively seek to create a level playing field for all individuals, regardless of their background, identity, or experiences.; ; We believe that diversity is our strength, and our recruitment practices reflect this. We proactively seek out candidates from diverse backgrounds and underrepresented groups, ensuring that our talent pool is as varied and dynamic.; Inclusive Culture:; ; At Digital Clarity, inclusivity is more than just a buzzword; it's a way of life. We have cultivated a culture of openness, respect, and understanding, where every employee feels valued, respected, and empowered to be their authentic selves. We strive to create an environment where everyone can thrive.; ; We recognise that diversity drives innovation, and we are committed to providing opportunities for growth and advancement to all our employees. Through mentorship programs, leadership development initiatives, and ongoing support, we empower individuals from all backgrounds to reach their full potential and make meaningful contributions to our company and society at large.; ; At Digital Clarity, we understand that promoting equality is not just the right thing to do; it's also good for business. That's why we lead by example, advocating for equal rights and opportunities both within our organisation and in the communities where we operate. By championing diversity and inclusivity, we not only create a better workplace but also drive positive change in the world.

Pricing

• Price: £500 to £1,300 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Pete.Knowles@digitalclarity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.