HEALTHTRUST EUROPE LLP

EasiBuy

We provide cutting edge reverse auction software to governments and authorities which allows them to maximise savings on everything they purchase while accounting for non-price factors such as quality, environmental friendliness, preference for Small Medium Enterprise suppliers and local suppliers.

Features

• Real time, cloud based pricing events
• Transparent reverse auction process
• Clear audit trails and archiving for sourcing events
• RFX Event set up, review, and scoring.
• Structured Multi-parameter, multi-format, multi-line, and non-price factor negotiations
• Intuitive event creation and bid interfaces and real-time analytics
• Side-by-side, line-by-line comparisons and multiparameter scoring
• Award by line item or award by response
• Comprehensive reporting and analysis on sourcing events
• Secure architecture and structure designed to protect data

Benefits

• Obtain best value for money in any bid
• Immediately spot savings in realtime
• Ability to take rapid corrective measures
• Efficiently exchange information and define requirements
• Reduce off-contract, off-catalog pricing and buying
• Allow suppliers to access and maintain information
• Efficiently assess and select suppliers
• Execute informed sourcing and supplier decisions
• Make rapid improvement adjustments

£5,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at customercare@htepg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

395249066067355

Contact

Customer Care Team
08458875000
customercare@htepg.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: We do not have real time electronic messaging
• System requirements:
  • All devices with internet access can access Easibuy
  • Platform supports current web technoligies

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to calls and emails within a business day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide dedicated auction event support, sourcing support and a technical account manager for general account management and information. Further we allocate a dedicated bid manager for every electronic auction to oversee and project manage sourcing, setting up the bid, ensure the success of the event and general communication.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide one-to-one online and in person training on using the software platform for both vendors and buyers. The training pack is scripted and thoroughly documented, in order to maintain consistency and transparency. We always provide additional training if necessary.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Hard copy (on request)
• End-of-contract data extraction: As part of our process we share all information particular to the buyer at every stage during any given procurement program in which we participate. Our clients can also access their data and extract it anytime from the portal upon completion of the contract.
• End-of-contract process: Customers are not obliged to term commitments. They can stop using the platform at anytime. Once they give us notice that they are not going to use our platform, we start off boarding process. We charge a fee per a procurement event. It includes setting up and running each event. We offer additional services such as sourcing and market research for additional fees.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: We provide an easy to use, intuitive user interface that we train each user on how effectively use in order to get the most out our reverse auction platform.
• Accessibility standards: None or don’t know
• Description of accessibility: Users access the software using a web browser.
• Accessibility testing: We have not currently performed testing of assistive technology, but our software platform uses standard web technologies and expressly avoids proprietary formats that would prevent assistive access.
• API: No
• Customisation available: Yes
• Description of customisation: Our software offers a wide variety of configuration options to support common procurement formats including eRFx and eRA.

Scaling

• Independence of resources: Service performance monitoring is used to establish provisioning criteria. Performance monitoring includes metrics at a systems level, as well as application performance such as request time and database query duration. Given the real-time nature of the software, adequate overhead is given a high priority.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide information on number of events, amounts and quantities of goods and services auctioned, savings against agreed baselines and sourcing information.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Event reports are available in Microsoft Excel format. Additional data exports can be requested through support channels.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Microsoft Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Microsoft Execl
  • Open Office Calc
  • Other common spreadsheet applications

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our aim is 99.9% availability
• Approach to resilience: Our equipment that holds our software is housed in data centers with n+1 levels of resilience
• Outage reporting: The preferred method of outage reporting is usage of email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are only accessible by authorised users, authenticated by username and password. Sensitive functions are restricted to authorised networks.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our approach to security governance is to use industry best practices.
• Information security policies and processes: The Company follows best practice information security policies and processes for the industry. It is the established policy of EasiBuy LLC to operate within the requirements of a documented Information Security Policy statement as a means to comply with all statutory, regulatory and contractual requirements, and, to protect the interests, property and information of the company, and of its clients and employees, against threats or loss.; ; In pursuance of this policy its stated requirements have been implemented together with the specified requirements of the company’s associated information security and computer system access management.; ; The purpose of this Information Security Policy statement is to describe how security is implemented, to give guidance to our employees whose actions can affect the confidentiality and integrity of the business, its product and services, and, to illustrate the overall commitment to security issues within our company.; ; The Information Security Policy is maintained by audit and review in order to provide effective assurance that all aspects of company, employee and customer specified security requirements are being implemented.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Servers are set to automatically install security patches nightly. Any changes to services are vetted for security impact at the planning and implementation stages.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Security managers monitor and evaluate security bulletins for application components. If possible the component is updated, and if an updated is not immediately available, a patch or mitigation is applied within 72-hours.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Logging is used to identify potential compromises. When discovered, compromises are responded to within 24-hours.
• Incident management type: Supplier-defined controls
• Incident management approach: We maintain a security point of contact. Any security related matters are forwarded to the security POC. Incident reports are emailed to affected customers.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  E-procurement not only means that the users are changing away from paper based procurement but we offer an integrated approach to procurement and technology. By building the requirement for enriched content and electronic trading directly in to the contractual relationship between customers and suppliers.

  Covid-19 recovery

  Users can get access to over 300,000 items that are vendor supplied, validated and cleansed. All of our Healthcare suppliers’ products are also clinically led and checked for quality, safety, service and price, so you can be confident that you are always getting the best value products. In the pursuit to Covid-19 recovery and the new ways of working a one stop portal for essential procurement means everyone can see exactly what has been ordered, when, where and how.

  Tackling economic inequality

  Incorporates features that were built specifically to enable public purchasing agents to provide opportunity to always buy products that are of quality, safe, excellent service and at the right price. In addition to straight forward economic contracting, the system also supports features that can prioritise any number of socio economic goals or programs.

  Equal opportunity

  An equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  Wellbeing

  Mental health, good working conditions, flexible accommodation, and financial participation in company wide success are all central to our employer-employee relationship. Reacting to the changing workplace, we have been ahead of the curve with a flexible work-from-home enabled workplace for more than three years.

Pricing

• Price: £5,000 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at customercare@htepg.com. Tell them what format you need. It will help if you say what assistive technology you use.