eArcu Ltd

Talent Acquisition Suite - Recruitment Marketing, ATS, CRM, Onboarding

eArcu's Talent Acquisition Suite enables leading global brands to attract, retain, and onboard diverse talent. Configurable solutions include career sites, recruitment marketing, applicant tracking, and onboarding technology.
Utilise diverse candidate analysis enhancing your distinct culture and processes, optimising efficiency and conserving valuable time and resources throughout the talent acquisition journey.

Features

• Creative Sites:- Award winning sites designed and developed
• Recruitment Marketing:- Proactive sourcing tools, CRM, automated candidate marketing, CMS
• Employee Connections:- Enable candidates to hear authentic stories from employees
• ATS:- Design experiences that reflects your philosophy, culture, and processes
• Tests/Assessments:- Off the shelf and bespoke assessments, seamlessly branded
• Offers:- Bespoke, templated, configurable offer letters, contracts and Esignatures
• Onboarding:- Award winning onboarding experiences, with automated reminders and notifications
• Reporting:- Full suite of analytics, create, schedule, download or export
• Integrations:- HR systems, SSO, background checking, assessments and more
• DEI:- Insights Reporting and Diversity Analysis including current Census data

Benefits

• Simultaneously enhance employer brand, refine recruitment process, elevate candidate experiences
• Craft compelling careersites, engage candidates, streamline talent search, optimise experiences
• Turn interest into applications with employee-generated content and experiences
• Automated candidate communication fosters ongoing engagement and timely updates
• Ensure efficient, accurate and fair hiring processes by integrating assessments.
• Send templated offers and contracts effortlessly with inbuilt eSignature capability
• Collect new starter information and present welcome information before joining
• Analytics/Reporting yields valuable insights for continuous improvement and optimisation
• Full 3rd party marketplace to combine all your recruitment technologies
• Ensure uniformity, reduce bias, and promote fairness, standardising candidate experiences

£15,000 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@earcu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

395334465964468

Contact

Sam Cooper
07539377422
sales@earcu.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements:
  • Internet Connection
  • Modern Web Browser - Desktop, Laptop, Phone/Tablet

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The eArcu Helpdesk is available for logging questions 24 x 7 x 365. Support requests can be made via our Zendesk system with integration Knowledge Base functionality.; ; Response and target resolution times are defined as follows:; Severity - High; Response Time - Within 1 Business Hours; Target Resolution Time - 4 Business Hours; ; Severity - Medium; Response Time - Within 8 Business Hours; Target Resolution Time - 5 Business Days; ; Severity - Low; Response Time - Within 5 Business Day; Target Resolution Time - 20 Business Days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: A dedicated Customer Success Manager is assigned to every client to provide ongoing strategic account reviews, system optimisation, and help maximise ROI. Our Customer Success Manager will work with you, upon going live, to create a success plan, customised to the challenges and goals of your organisation. This success plan will define targeted activities and metrics for us to work towards together, within our partnership. Customer feedback is deeply embedded within our Customer Success model - this includes Quarterly Business Reviews, Executive Business Reviews, Customer Surveys, Career Site Audits etc. The frequency of communication is as regular as required with your dedicated Customer Success Manager, to compliment the defined reviews stated above.; ; Additionally, assistance with raising support tickets where needed, and coordinating with other eArcu departments on client's behalf.; ; The Support Team is available to every client to help drive adoption, innovation, return on investment, as well as ongoing training.; ; Technical Support is accessible via email and ticket, working within strict SLAs. Refer to eArcu's attached document - "SLA's - Schedule 2 of Supplier terms and conditions.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Full onsite Recruiter and Super-User training is provided during the initial implementation. Recruiter training covers the full end-to-end process of how the system works, including: 1. Accessing the System 2. Navigation; Create Vacancies 3. Set Up Interviews 4. Review Candidate Progress 5. Advance or Reject Candidates 6. Creating Offers and Hires 7. Closing Vacancies; ; Super user training covers how to use the Settings section of the system and will be for your Super/Administration users. Refresher sessions can be arranged at a later stage for both recruiter and super user training.; ; We have an established knowledge base with system how-to guides with an inbuilt chatbot. The information and access are permission-based to ensure a minimalist design with a least privilege access basis to ensure each user only has access to information that is relevant to them and their role. On-going refresher training sessions are also available on-demand. We also provide systems updates and virtual training as part of our quarterly release cycle.; ; When new releases and product enhancements take place your; Customer Success Manager will be in contact to arrange a suitable time to walk through the features and training where appropriate.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: EArcu provides self-service reporting capabilities of key data throughout the duration of the agreement. If a more comprehensive data set is needed at the end of the agreement, then a Read-Only instance or data extract can be provisioned subject to scoping and associated costs. A project plan will be implemented at the time of notification of disengagement to ensure a smooth and orderly extraction of data.
• End-of-contract process: A summary of the disengagement assistance plan is set out below:; 1. The Client to notify eArcu in writing of the pending end to the agreement with a request to extract data.; 2. The Client to supply eArcu with their expected end date for the use of the platform(s) and preferred data extraction date. No commitment to this timeline is guaranteed until confirmed by eArcu.; 3. The Client to advise if they will use the self-service reporting capability or if a Read-Only instance (eArcu) or data extract is required (each subject to scoping and associated costs). If self-service, access to the data will be available to the Client until the end of the agreement.; 4. eArcu will notify the Client when the Read-Only instance or data extract is available (if applicable).; 5. eArcu will prepare and issue a final invoice to the Client.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile Optimised By Design
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Client User Interfaces: for all recruitment marketing, recruitment & onboarding related activities; ; Client Super User Interfaces: Manage configurations and settings of eArcu autonomously, accessible by a subset of system users. Create candidate experiences & recruitment processes tailored to your organisation's culture, philosophy, and values.; ; Candidate Interfaces: Enabling candidates to manage their entire application journey through a single interface. Including:; The initial application; Ongoing communication; Tests or assessments; Interview management/scheduling; Virtual/video/F2F interviews; References; Referrals; Right to work documentation capture ; Address gap checking; Offer management; E-signing documentation; Uniform Requirements; Emergency Contact; Next of Kin/Dependents; Tax/P46; Bank Details; Health Questionnaire; Pension Scheme; Qualifications
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: WCAG 2.1 compliance is in accordance with eArcu's Voluntary Product Accessibility Template (VPAT), which is available upon request.
• API: Yes
• What users can and can't do using the API: The eArcu API allows clients and third-party software providers to query and get data from the eArcu system. Currently, the API is limited to getting data related to applications, application history, hires, candidates and vacancies. In order to call an API method, an API user must first be configured. All API methods are protected. In order to call any of the methods, a user must first request an access token. This is done by calling the token service and specifying the user's username and password in the authorisation header, encrypted as a base 64 string. API methods are called with the access token set in the authorisation header. All API methods return some predefined fields, but any API method that returns a single result (except for the "Hires" method) may be called in a way allowing for additional fields to be returned. Any API method that returns more than one result can be filtered by specifying some filter criteria.; ; We also support integration methods using SFTP services.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Your dedicated eArcu project manager will work with you as part of your implementation to configure the system to match your requirements. Custom fields can be created as part of the application process and captured as part of each application form section. Question sets can be added to your application process and a library of questions can be built and maintained within the Settings of the system. Each page in the system that contains fields can be customised to create additional drop-down, numerical, large text, small text, and check box fields. Validation rules and constraints can be applied to each field to make them mandatory, min/max lengths, reg ex, default values etc. Certain pages also include several special encrypted fields that can be used for sensitive information. Field labels can also be set within our page configuration. Each field can be controlled to be visible for different levels in your structure, portal type (internal/external/agency) and user groups e.g. manager, recruiter. Drop-down list values can be maintained within the Settings of the system however page configuration changes are managed by our helpdesk team to ensure changes are made correctly without impacting your service.

Scaling

• Independence of resources: Our server resources scale on demand to cope with any extra demand put onto the services

Analytics

• Service usage metrics: Yes
• Metrics types: We provide extensive reporting capability, covering (but not limited to):; Vacancies (including vacancy information, key milestone dates, business hierarchy information etc.); Applications (including application information, key milestone dates e.g. interview date, offer date); Application Source; Vacancy and Application Status; Time to Offer; Time to Hire; Cost; Diversity; User Activity; ; Across key metrics such as:; Time to completion (overall and by stage); Campaign progress against timescales; Numbers going through at each stage; Success rates for different methods of application; Cost to recruit; We offer a self-service report builder. All database fields are available in custom reports via a drag-and-drop interface.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Within our reporting functionality, data can be extracted as Excel or CSV files. When documents or attachments are available against a Profile, Application or Vacancy, these can be downloaded in there original format. Offer letters and contracts can be extracted in Word or PDF format. Our hires export to a HRIS system functionality supports CSV/PSV file via SFTP in single or multiple files, Web Services export to endpoint (via SOAP transfer method or HTTP POST transfer method), XML format via web service, JSON data posted using HTTP REST type transfer or data can be pulled from the eArcu API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PSV
  • DOC
  • PDF
  • JSON
  • XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • DOC
  • PDF
  • RTF
  • DOCX
  • TXT
  • JPG
  • PPT
  • XLS
  • MOV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.7% Uptime including any scheduled maintenance
• Approach to resilience: Available on request
• Outage reporting: All are servers and hosted sites are monitored using a tool called Nagios, this has a dashboard that is monitored closely and will show any warning or critical alerts as they happen. Also it will email several groups of any alerts detected

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Within the application security groups are used to restricted access
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register
• ISO/IEC 27001 accreditation date: 30 July 2021
• What the ISO/IEC 27001 doesn’t cover: The ISMS applies to all systems, data, staff, third parties related to eArcu's supply of recruitment software as a service to corporate ; clients, for use both internally and by their candidates.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 06/11/2020
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: EArcu Software as a Service solution is hosted in secure AWS cloud infrastructure these certifications must be requested directly from Amazon Web Services (AWS) or can be viewed on the AWS site
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are certified and operate under eArcu's ISO 27001 policies which can be provided on request. Please refer to our data protection terms (DPA) at schedule 5 of supplier terms and conditions for data protection terms and breach notification provided by eArcu.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: EArcu has defined change control processes for its infrastructure and software. This includes new feature requests, bug fixes and client customisation. ; ; These form part of our ISMS and ISO27001 accreditation. ; ; Before any changes are made all items must be logged, security assessed and approved by senior staff members.; ; Before items are deployed to live any security implications are reviewed against a defined checklist based on the type of change that has been made.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We utilise Armor's vulnerability scanner, which reports on unpatched vulnerabilities. A vulnerability scan is carried out weekly on each host. It detects missing patches, out of date software and configuration errors.; Our patching policy is to install all patches that address critical and high-risk vulnerabilities within 14 days of their release. The WSUS patching is performed Monthly
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a number of tools including Nagios, Armor Anywhere and Trend to detect and remediate compromises. We have procedures that mandate how we respond to issues and that response time is dictated by the seriousness of the incident
• Incident management type: Supplier-defined controls
• Incident management approach: We have a dedicated Security Incident Response Plan which is followed in the event of an incident. The SIRP outlines the Roles, Responsibilities, Methodology, and Phases that will be followed as well as notification where a breach of client data is concerned. eArcu will respond to incidents by adding the risk and treatment plan into the risk register, and unless immediate action can be taken to address the risk, will manage the implementation of the action, determine whether it is appropriate; to notify clients if the incident involved their information and then later review the effectiveness of the action taken.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  Furlough Portal -; Until recently, many people in the UK had never heard of furlough. But the impact on the economy meant a large number of people relied on this scheme. Furloughing is designed to support firms and to prevent mass unemployment. Being furloughed means employees are kept on the payroll, even though they aren't working. The eArcu Furlough Management System was/is being used to help manage, track, communicate with and support employees who are put on Furlough using a cloud-based website and underlying technology of the CRM tools already available within your eArcu Talent Suite. The solution was rapid to deploy with a pre-approved template - typically less than 72 hours. It could identify and record details of Furloughed employees and segment them into different categories and track the dates of the employee's Furlough. We could also include two-way email and text communication to employees and it was fully mobile-optimised and accessible from any location.

  Equal opportunity

  As an organisation we place a strong emphasis on employee development and equality & equity in policies and practices. This is embedded in our value of WeValYOU where difference is recognised, valued and embraced. Development As part of our commitment to employee development we carry out targeted Performance & Development conversations every 4 months and in addition to this complete Succession planning discussions every 6 months. During this time we place a focus on developing our internal workforce to provide them with ongoing development and growth opportunities. In addition to this, we run internal development programs to support the ongoing development and growth of our workforce and leaders. Investing in coaching, targeted training programs and leadership development to name a few. Equality All of our organisational policies and practices are developed with an inclusive and equitable approach. An example of this is a paid parental leave benefit that is fully inclusive and supports both primary and secondary carers (irrespective of gender) with paid time off to spend with their families after the birth/adoption of a child. Another example is benefits we offer to some minority groups to ensure they have the right support in place on their journey (i.e. paid domestic violence and gender transition leave). We complete quarterly engagement surveys where we receive invaluable feedback from all employees on their experience.This feedback is reviewed under the lens of different demographic groups ensuring feedback from minority groups is heard. We also complete a detailed salary analysis across the organisation on a regular basis (at least once a year) that identifies any pay concerns including but not limited to; pay parity, gender pay gap, market rate misalignments etc.

  Wellbeing

  Within the organisation we have an ongoing focus on the health and wellbeing of our workforce. We provide benefits to all employees that support them in managing and prioritising their mental and physical wellbeing including: - Health & Wellbeing annual amount to spend/contribute towards their wellbeing in a way that is meaningful to them. - Access to Employee Assistance Program that can support with a vast array of wellbeing topics including but not limited to; counselling, financial guidance, nutrition and wellbeing support. - Access to two extra days of paid leave (on top of holiday leave) each year (to do whatever is important to the individual and/or volunteering). - Private Health Insurance for all employees - Workplace Nursery Benefit to support parents in balancing their family needs - Access to 10 days paid Domestic & Family Violence Leave - Access to 30 days paid Gender Transition leave to support individuals both mentally and physically during their transition journey - A flexible work culture to support Work-Life Balance - Cycle to work scheme - Ability to purchase additional Holiday Leave As you can see from the list of benefits, wellbeing is recognised as a critical part of the employee experience and embedded in our organisational culture. We are committed to supporting our team members in many different ways as we recognise that the challenges faced by our workforce are varied and we're committed to being inclusive in our benefit offering.

Pricing

• Price: £15,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@earcu.com. Tell them what format you need. It will help if you say what assistive technology you use.