Evalucom Consulting

Programme and Project Delivery

Programme and project management support for health and social care organisations transitioning to cloud-based services.

We work in close partnership with our clients on iterative user-led and evidence-based cloud software implementations.

We have a deep understanding of managing successful cloud software implementations through years of experience.

Features

• Programme direction and assurance
• Programme planning and management
• Change Management and communications planning
• Training and communications delivery

Benefits

• Programme structured to deliver strategic goals
• Successful delivery
• Key stakeholders identified, engaged and aligned with programme goals
• Positive business impacts maximised and negative business impacts mitigated

£1,600 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.mchugh@evalucom.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

395371064259755

Contact

Michael McHugh
02039704047
michael.mchugh@evalucom.co.uk

Planning

• Planning service: Yes
• How the planning service works: We work in close partnership with our clients on iterative user-led and evidence-based cloud software implementations. We use our own blend of agile and waterfall planning methodologies to design and deliver smooth and effective cloud software implementations. We have a deep understanding of managing successful cloud software implementations through years of experience.; ; Delivering our own cloud software solution CarePulse gives us a unique perspective on how best to roll-out cloud software solutions. We analyse the business with the users to understand the client requirement, business impact and risk, and critical success factors. We co-develop a set of metrics by which to measure implementation success. We then co-develop the minimum viable phase 1 solution design (for an off-the-shelf software solution this might be the tailored and reduced set of features for the first implementation stage), business impact mitigation plan and communications plan. We then implement phase 1, measure the results and iterate.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We deliver the iterative user-led implementation described in the earlier planning phase. We support our clients each step of the way through short iterative implementation cycles, where we examine the user feedback and system metrics to inform the next iterative development cycle.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We work with our clients throughout all project phases, including testing and QA. We support clients to plan and manage solution testing to confirm end user needs have been met and any issues/bugs are dealt with.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours on weekdays, no support during weekends.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Tier 1: Initial support level responsible for basic customer issues, reachable via email and phone.; Tier 2: In-depth technical support for technical problems that can not be solved by Tier 1 support.; Tier 3: Highest level of technical support for handling the most advanced problems.; ; The support levels are included as part of the service and have no associated additional costs (other than on-site support).; ; A technical account manager is provided.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  One of Evalucom’s core values is “Making a real difference that benefits society”. This value extends beyond our work supporting health & social care, and includes our stewardship of the environment. We actively and consciously make decisions which support environmental protection and improvement. We lead by example for our employees, suppliers and partners. We choose to work with suppliers and partners that have environmental protection values.; ; Evalucom’s pension provider, Nest, is one of the first in the UK to commit to transitioning to a net zero carbon strategy.; ; We are paperless to reduce waste and energy consumption, and we encourage our partners to do the same.; ; We are aligned with the Net Zero NHS policy. We:; ; - Reduce our own carbon emissions as an NHS supplier e.g. we are minimising our data footprint and required server capacity by optimising data retention.; ; - Support our NHS and social care partners to reduce their carbon emissions as required by Service Condition 18: Green NHS in the NHS Standard Contract, e.g. by sharing the Care Home Energy Efficiency assessment tool from the Building Research Establishment (BRE) with our care home stakeholders.

  Tackling economic inequality

  We align the Any Qualified Provider (AQP) contracts that we manage with the Ethical Care Charter and we support greater financial security for care workers. Fair pay is essential to support this critical but vulnerable workforce, and retention of skilled care works also supports better quality care for service users. We’ve maintained an hourly sleeping night rate for the Domiciliary Care AQPs we manage (as supported by the Homecare Association). We implement the Real or London Living Wage in the pay structure of the Domiciliary Care AQPs we manage and we check care workers receive their share of price increases.

  Equal opportunity

  Our commitment to tackling inequality is set out in our Equal Opportunities Policy.; ; One of Evalucom’s core values is “Supporting our people to grow”. We recruit interns, graduates and work placement students to offer inexperienced people the opportunity to develop their career. We promote from within the organisation to ensure our recruits progress professionally.; ; We participate in City University’s Micro Placement programme. This award-winning social mobility initiative places students from diverse demographics, including from lower socio-economic backgrounds, into short-term work projects.; ; We work with City University on their innovative Professional Pathway Scheme (PPS), which enables students within the Department of Computer Science to transfer to relevant four-day-a-week employment and complete their degree by a combination of day-release and e-learning. This programme gives us access to a pool of talented students and by offering paid employment we support students from disadvantaged backgrounds to complete Higher Education. We support the students’ professional development so that they have the skills and experience to successfully enter the job market once they graduate.; ; At each stage of recruitment we use standardised processes to ensure consistency and inclusivity. We use scorecards to evaluate candidates. Interviewers are trained and provided with written guidance to reduce unconscious bias and ensure that best practice is followed. The outcomes of each stage are reviewed by another team member for consensus and to ensure that the correct process has been applied.

  Wellbeing

  One of Evalucom’s core values is “supporting our people to grow”. Our most important asset is our team and we’re proud of the care we take of our people.; ; To support mental wellbeing we have Wellness Action Plans (WAPs). WAPs are designed to let people outline what they need to stay well at work and what their line manager can do to support them. WAPs enable team members to communicate working styles and stress triggers/responses.; ; We organise regular team social events for team building. These events are designed to accommodate various interests.; ; To support physical well-being we make sure everyone has the equipment they need to work safely and effectively. We provide budgets for equipment. We provide the team with resources and guidance about best practice desk set-up, posture, and ergonomics, as well as videos of exercises and activities to avoid and alleviate strain and fatigue. We work with a workplace health and wellbeing consultancy to conduct virtual Display Screen Equipment workstation assessments for team members.; ; We recognise that people require flexibility. We’re flexible with when people work and offer flexible working hours and part-time working arrangements. Instead of requiring people to work prescribed hours, we focus on achieving the right outcomes.; ; Our flexible working practices and our staff engagement initiatives always consider cultural appropriateness. We have a diverse team and ensure that everyone feels safe, welcome and included at Evalucom.

Pricing

• Price: £1,600 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.mchugh@evalucom.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.