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Servent

AVD Zero Touch

Azure Virtual Desktop (AVD) Zero Touch is a managed service that gives you direct access to our deep Azure expertise, providing advice and guidance, plus support for your AVD environment. This includes 24x7 cloud monitoring, security, and management of all agreed Azure services as part of this managed service offfering.

Features

  • Full workspace management for AVD Workspaces
  • Full workspace management for AVD HostPools
  • Full workspace management for AVD Application Groups
  • Session Host OS & application patching
  • Robust autoscaling based on usage and individual customer requirements
  • Proactive monitoring and troubleshooting of FSLogix User Profiles
  • Proactive monitoring and troubleshooting of Session connectivity
  • Proactive monitoring and troubleshooting of Session host health
  • Real-Time service dashboard including cost analytics and usage statistics

Benefits

  • Architecture design and validation guidance
  • Service Level Agreements
  • 24x7 support
  • Incident & request management
  • Financial insights
  • Monthly report covering: incidents, requests and planned Changes
  • Monthly report covering: service improvements, active usage and cost optimisation
  • Fully managed service

Pricing

£500 to £1,600 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@servent.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 9 5 4 1 7 5 6 6 3 7 1 3 2 7

Contact

Servent G-Cloud at Servent
Telephone: 0141 465 7075
Email: g-cloud@servent.co.uk

Planning

Planning service
Yes
How the planning service works
Servent will undertake an in-depth assessment and review of your existing on-premises VDI infrastructure and applications. As part of this assessment we will identify current OS composition details, usage and performance data, readiness and resource consumption recommendations allowing for right-sized AVD deployment.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Azure Virtual Desktop
  • Microsoft Azure

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Servent will provide you with the following:
• Configured Azure Tenant (if required)
• Configured identity platform to support hybrid joined devices (if required)
• Configured AVD tenant in accordance with latest best practice baselines and policies.

This includes but is not limited to:
- Windows 10/11 Multi-User Desktop pool
- Capture and deployment of images to Azure VMs
- Installation and configuration of Applications to session hosts
- Installation and configuration of User Profile storage (Azure Files or NetApp Files)
- Installation and configuration of FSLogix for user profile redirection
- Creation of application and desktop groups
- End user acceptance and validation
- Detailed service overview and technical handover along with all supporting architecture documentation
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Azure
  • Azure Virtual Desktop

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Servent provides support for Microsoft Azure via phone, email, ticketing and web chat.

Support for the Azure platform would be provided by Microsoft. See https://azure.microsoft.com/en-gb/support/plans/

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is available to our customers 24x7.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We use the Microsoft Teams platform for all web chat interactions with customers.
Support levels
Servent provides support remotely normally, but for certain support requirements onsite assistance can be provided. Onsite support resource provided will meet requirements to resolve the support issue.

Support costs are established by the amount of support time required and based upon our standard day rates. If out of hours support is required our team are available 24x7.

Additional Azure support is available via Microsoft.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
03/08/2023
What the ISO/IEC 27001 doesn’t cover
Not applicable
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Microsoft Azure is committed to fighting climate change through various initiatives. One of the ways Azure fights climate change is by using renewable energy sources to power its data centers. Azure has set a goal to be powered by 100% renewable energy by 2025. Additionally, Azure is working to improve energy efficiency in its data centers, reducing the overall carbon footprint. Azure also offers its customers tools and resources to help them reduce their own carbon footprint, such as the Microsoft Sustainability Calculator, which helps customers understand and reduce their carbon emissions associated with their cloud workloads.

Pricing

Price
£500 to £1,600 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@servent.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.