Redmoor Health

Redmoor Health Collaborative Working

Working collaboratively with clients, we redesign existing/create new services, identifying the technology, systems, data, staff, partnerships, and capabilities needed to deliver them. Our strategic planning services deliver cost-optimised, quality-assured solutions, providing certainty of outcome for our clients by adopting proven project management and planning practices through tailored engagement models.

Features

• Project management
• Prince2 methodology
• RAID analysis
• Onsite Services
• Various engagement models
• Value management

Benefits

• Live project management information
• Decreased delivery timescales
• Expert advice and guidance
• Reduced costs

£450.00 to £450.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@redmoorhealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

395569756843343

Contact

Kieran Waterston​​​​
0161 672 9778
hello@redmoorhealth.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response to questions will be within 2 hours during standard support hours. Standard support hours 9.00am to 5.00pm Monday to Friday (24/7 and weekend support is also available on request)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Response to requests within 2 hours, standard support hours are 9.00am to 5.00pm Monday to Friday. We will provide a dedicated account manager to manage and support. There is no additional cost for support services.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will provide user documentation, onsite training and online training for all our services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: .doc
• End-of-contract data extraction: Users will be provided with their data as part of the contract closure.
• End-of-contract process: A contract closure process is provided. All our services are included in the price of the contract, there is no additional cost.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Any aspect of the service can be customised to suit clients individual needs and requirements. We will support the client through any aspects of customisation and offer advice and support on demographics, channels and methods to aid the customisation at no additional cost.

Scaling

• Independence of resources: At Redmoor Health we have dedicated team of Account Managers to ensure the management of requests is efficient and reactive to the needs of our client. We are experienced at managing user demand. Our dedicated Account Manager will have regular communication with users to ensure there is no impact on the service.

Analytics

• Service usage metrics: Yes
• Metrics types: All services metrics can be provided at the User's request.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users may request their data and this will be provided to them.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Redmoor Health will work with any level of SLA that the user may require, and can arrange these on request.
• Approach to resilience: Available on request
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: IP restrictions, two factor authentication of approved users and protective monitoring/logging.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: GDPR
• Information security policies and processes: Redmoor Health work to GDPR levels of security, and all Information Security Policies and Processes are well documented. We provide thorough training to all authorised users on these policies, and we conduct regular and random checks to ensure that policies and protocols remain compliant.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Redmoor Health works to recognised standards, details available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Redmoor Health works to recognised standards, details available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Redmoor Health works to recognised standards, details available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Redmoor Health works to recognised standards, details available on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Redmoor Health is committed to fighting climate change through our social value priorities. Redmoor Health is committed to identifying and delivering opportunities to remove or reduce any negative environmental impacts. We recognise that in our day-to-day operations we inevitably influence the local, regional, and global environment in different ways, and we work to minimise the potentially harmful effects of our activities wherever and whenever possible. We are committed to the principles of sustained improvement of the environmental impact of our business activities and seek to achieve the following environmental objectives. Redmoor Health: • Encourages use of public transport, where practical, together with car sharing • Ensures employees are aware of the fuel consumption and emissions of vehicles • Encourages all staff to have their vehicles properly serviced and maintained to achieve optimum operating efficiency. Where practicable we will: • Reduce the need to travel, restricting to necessity trips only • Promote the use of travel alternatives such as email, video/phone conferencing • Make additional efforts to accommodate the needs of those using public transport or bicycles To minimise the adverse environmental impact associated with the activities conducted in our office, we: • Minimise the use of paper in the office • Where possible, prioritise reuse over recycling or disposal (i.e. office furniture) • Seek to buy recycled and recyclable paper products and other consumables • Recycle all paper where possible • Evaluate the environmental impact of any new products we intend to purchase • Encourage the electronic transfer of data, information, and messages to reduce paper and toner usage.
• Covid-19 recovery:

  Covid-19 recovery

  Redmoor Health is committed to Covid 19 Recovery through our social value priorities. Redmoor Health has a proven track record in supporting health and social care organisations to use innovative technology. As Covid-19 changes the way patient care is delivered, Redmoor Health has been at the forefront of supporting organisations – often at pace - to manage the switch to home working, find innovative solutions to support their customers and develop new digital products/services. At Redmoor Health, we operate a hybrid working environment, we can recruit our talent from a mix of communities and regions. Our flexibility means that access to transport or the financial means to travel are not a barrier as we shape the work programme around the employee and match that with the needs of the business. Redmoor has invested in a larger head office which allows staff to work safely in a social distanced manner, whilst still retaining its support for remote working. We have recently launched an innovative pilot project aimed at improving the physical and mental health of the region’s NHS workforce. Redmoor Health has helped develop “Bwell” boxes which contain the latest technology aimed at addressing significant work-related issues being faced by staff in the frontline of the pandemic. Items such as a Fitbit, a posture device, a temperature monitor and the latest App subscriptions can help to combat stress, lack of movement, bad posture, dehydration and an inability to separate their work and home life. As a provider of digital healthcare services, Redmoor was able to use its current knowledge of the tech industry to find a range of core products that could be used to address these key issues. The team are now supporting the roll out of the Bwell boxes across the NHS.
• Tackling economic inequality:

  Tackling economic inequality

  Redmoor Health is committed to tackling economic inequality through our social value priorities. Redmoor Health is committed to engaging with local schools over the lifetime of the contract to deliver career talks and mentoring in PR, communications, social media, and project management. Our proposed careers talks are based around the different job roles available in PR, communications, social media, and project management, different industries, skills set required and/or personal journeys to help inform and motivate students. Redmoor Health has considerable experience in delivering digital engagement projects and creating employment opportunities for young people to learn new skills. We will engage with community support groups to deliver social media bootcamps and mentoring. We will support innovation and disruptive technologies throughout our local supply chain to deliver lower cost and/or higher quality services. We expect all those in our supply chain to comply with our values. As part of our supply chain relationships, we: • Build long-standing relationships with local suppliers and make clear our expectations of higher quality services. • Have a policy of “knowing our customer” to ensure that we are contracting with likeminded businesses who encourage innovation and disruptive technology through the delivery of their services. • We are dedicated to supporting localisation and promoting social value through our supply chain. • We will influence staff, suppliers, customers, and communities through the delivery of services to support employment and skills opportunities locally. • We will create a diverse supply chain to support the delivery of our services, maximise our use of local and third sector organisations as direct suppliers into Redmoor Health. • We will influence staff, suppliers, customers, and communities through the delivery of our services to support resilience and capacity in the supply chain.
• Equal opportunity:

  Equal opportunity

  Redmoor Health is committed to equal opportunity through our social value priorities. Our Equality, Diversity and Inclusion Policy will help all those who work for us to develop their full potential so that the talents and resources of our workforce are utilised fully. Redmoor Health recognises that staff are our most important resource. Affording staff full dignity at work promotes good employee relations and satisfaction, and results in a motivated, productive, and creative workforce, that leads to service improvements. We use several techniques to ensure we keep informed of, and up-to-date. Including. • Personal development plans for individuals responsible for project delivery • Monthly Performance Reviews including KPI performance, impact, and successes • Continuous Professional Development by maintaining their individual professional standing by complying with respective professional bodies’ training requirements. We are committed to tackling workforce inequality. We are committed to having a workforce that is representative of the community we serve at all levels of our organisation. We provide a comprehensive induction for all our employees. Through our performance appraisal process we ensure that all staff have an awareness of workforce inequality and undertake unconscious bias training, this is refreshed annually. We embed flexible working as part of our corporate policy. To ensure a high level of understanding in our supply chains and our business, we provide briefings to all our employees. We use the following key performance indicators (KPIs) to measure how effective we have been to ensure that workforce inequality is not taking place in any part of our business or supply chains: • Completion of audits by Directors and the Quality Manager • Use of staff monitoring and payroll systems; and • Level of communication and personal contact with next link in the supply chain and their understanding of, and compliance with, our expectations.
• Wellbeing:

  Wellbeing

  Redmoor Health is committed to wellbeing through our social value priorities. We are committed to prioritising mental health in the workplace. We have implemented a mental health at work plan that is representative of the view of our employees, sub-contractors, and stakeholders. Our CEO provides board-level accountability which is underpinned by a clear governance structure for reporting purposes. Our mental health at work plan is communicated to all staff through our comprehensive induction process and refreshed at regular intervals. We seek feedback from our employees through our performance appraisal process. We routinely monitor employee mental health and wellbeing through daily check ins and have a dedicated item to wellbeing at our weekly team meetings. At Redmoor Health we proactively ensure work design and organisational culture drive positive mental health outcomes, we promote a hybrid working environment, we can recruit our talent from a mix of communities and regions. Our flexibility means that access to transport or the financial means to travel are not a barrier as we shape the work programme around the employee and match that with the needs of the business. We pride ourselves on flexible and agile working and encourage employees to have work-life balance at the outset. We are a family-based business and have invested significantly into a new larger head office which provides good physical workplace conditions for all our employees. We influence staff, suppliers, customers, and communities through the delivery of all our services to support wellbeing supply chain. We encourage two-way conversations about mental health through our 1-2-1 performance review process. We provide a comprehensive induction for all our employees. Through our performance appraisal process we ensure that all staff have an awareness of the challenging mental health stigma.

Pricing

• Price: £450.00 to £450.00 a unit a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@redmoorhealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.