Tivarri Ltd

Tivarri Cloud Management Service

Tivarri specialises in the design, development, provisioning and support of Private and Public Cloud solutions for the use of Microsoft Office and Microsoft 365.
This service covers management and patching of cloud servers in either Microsoft Azure or AWS.

Features

• Contract or AD Hoc support services
• Access to highly skilled Cloud Engineering and Design team

Benefits

• Flexible terms to allow additional support staff when needed
• Add high level specialist skills when you need it

£200 a server a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tivarri.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

395726320688825

Contact

Simon Ponsford
01225 428879
sales@tivarri.com

Planning

• Planning service: Yes
• How the planning service works: Planning occurs with either in-person or online calls. This results in a project plan shared with the customer for comment before agreeing implementation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Microsoft Azure
  • Amazon Web Services

Training

• Training service provided: Yes
• How the training service works: We provide training for Microsoft SharePoint Online.
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft SharePoint Online

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Tivarri has high level specialist experience of the major Cloud vendors and can provide early, high level guidance to clients on a focused basis.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Windows Servers
  • Microsoft Exchange
  • Microsoft HyperV

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: During the project planning phase, where required, performance testing is defined. This is tested prior to go live to check that all performance targets are met.

Security testing

• Security services: Yes
• Security services type: Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We currently host software in cloud environments for 20+ clients and are able to host almost any application.

Service scope

• Service constraints: We don't offer a chatbot, this is because we found customers prefer to speak with support staff.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: UK Business Hours SLA is four hours, typical response time is 12 minutes.; Outside UK Business Hours, SLA is next business day, typical response time is 90 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels depend on contract, but SLAs for response are between 10 minutes and 4 business hours depending on service purchased.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft and AWS.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 11/07/2023
• What the ISO/IEC 27001 doesn’t cover: Nothing, all services offered are within scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Tivarri is uniquely placed to assist customers to utilise cloud computing resources with the minimal carbon impact by understanding where the lowest carbon execution data centre is at any point in time. This is based on in-house developed software and expertise.

Pricing

• Price: £200 a server a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tivarri.com. Tell them what format you need. It will help if you say what assistive technology you use.