Gaiasoft International Limited

Preventive Healthcare Transition

Use Preventive-Healthcare-Transition to assist financially-viable, well-informed transition. Learn from Darzi Report. From curative-care towards prevention. Optimal use of Digital and Community care. Fit for the Future. NHS providers find management and medical efficiency savings. Optimise use of public, private and third sector. Address health inequalities. Informs and coordinates Delivery Units

Features

• Configurable indicators such as related to social determinants of health.
• Identify touch-points for community health eg planning, education, social care.
• Compatible with Patient Centred Care public, private, third sector delivery.
• Use to optimise investment for Prevention Programme and Action Plans.
• Indicator monitoring, decision-making and corrective actions.
• Benchmarking and peer-learning to identify and scale what works.
• Inform decisions with dashboards for cross-sector insights to steer prevention.
• Preventive Healthcare Transition enables community engagement to inform actions.
• Tweak every departmental action of government and nudge community resources.
• Learn by doing: Adjust based on citizen feedback and context.

Benefits

• Enhance insight, quality and efficiency to inform and deliver prevention.
• Build can-do-culture adding value through already-funded additional touchpoints.
• Empower managers with clear RACI, enhanced alignment, collaboration, and synergy.
• Free-up financial resources through digital efficiency savings.
• Minimise administrative burden and unnecessary hurdles.
• Simplify Coordination with cross-agency digital collaboration.
• Transparency enables monitoring and feedback by citizens building trust.
• Coaching mindset builds can-do confidence. Coaching culture finds solutions.
• Learn and scale what works. Inform future strategy, policies plans.
• Find and test breakthrough innovations to finance investment.

£44,973 to £44,973 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at morel.fourman@gaiasoft.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

395922236343266

Contact

Morel Fourman
02076924035
morel.fourman@gaiasoft.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Licensed per instance, per organisation and per user
  • Licenced based on addition modules/functions
  • Licensed based on Delivery solution supported
  • Eg Delivery Unit, PROMIS, Longevity Leap, Loving Classroom
  • Option for all Delivery applications in National or Delivery System
  • Note potential synergies between our services.
  • Eg. Longevity Leap, Patient Centred Care, Citizen ID.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Service Level Agreement based ticketing support. Priority 1 tickets are responded to within 4 hours Priority 2 tickets are responded to within 6 hours Priority 3 tickets are responded to within 8 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: 1. Our web chat has a chatbot and also a frequently asked questions module that the users can ask information regarding the platform use. 2. The web chat can also have a human personnel who can be engaged if the chatbot triages and directs the user to a human agent.; 3. Alternatively, the user can open a ticket using a chatbot.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: We provide onsite training, installation, program build, program operate and program transfer support, if required. Cost is SLA and (global) geography dependent.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: 1. Interview with Project Sponsor and Responsible Officer re Key Objectives, Social Value, ROI, First 100 Days, Full term of project. Measurable Results (KPIs),; 2. Documented Scope and agreed Conditions of Satisfaction.; 3. "33 Questions" to develop "Requirements Definition Document" includes Vision, Objectives, Social Value, ROI, Scope of Configuration developed through stakeholder workshop followed by online and/or offline engagement as needed.; 4. Requirements Definition Document aligned to Conditions of Satisfaction signed off for initial configuration.; 5. Initial Configuration completed and signed off.; 6. We provide onsite training, online training, User and Administration Documentation. Generic e-Learning with option to customise for specific application.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data Extraction process made available by provider and activated by client.
• End-of-contract process: Indicator and projects data can be exported as one or more normalised files. (Included); Images and attachments can be exported to directory and zipped. (Included); Data can be deleted from servers. (Included.); Other services chargeable according to time and G-Cloud rate card or fixed price to be agreed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Like the web app, native mobile app focuses on data collection for projects and KPIs, comments, photo, maps. ; Status Updates and dashboards.; Citizen feedback.; Mobile app provides no admin features, such as adding institutions, projects, KPIs. Mobile app has much simpler screens with cut down analytic and query options.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: (Full admin client through web browser.); Service Interface provides the sane API as used in both 1) cloud application for communication between UX and database and 2) as used by mobile app to commumunicate with database. This is the same API made accessible to API authenticated applications and modules. The Service Interface is also designed to be used by intermediary services preparing KPI data for submission to the database.; This allows workloads and functions to be performed in the cloud. Also suitable for KPI data returned from IoT and satellite data.
• Accessibility standards: None or don’t know
• Description of accessibility: Referring to WCAG2.1 AA, the service does provide a native mobile app. Does provide labels for fields. No inteface is currently provided for audio or video only. The service can use be used by point and click/touch and typed interaction. ; WCAG 2.1 A is in progress, but not in current release.
• Accessibility testing: This is to be scoped by October 2024 informed by WCAG 2.1 A.
• API: Yes
• What users can and can't do using the API: Service instance cannot be set up through API.; API allows authenticated users to perform admin functions such as add/edit institutions, projects, indicators and initiate tasks initiated by web or mobile interface.; API allows authenticated users to perform user data update functions such as update indicator value or project status.; API documentation can be made available to interested customers.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Configurable institutional hierarchies from local to cities networks to national to global. Configurable hierarchies of objectives culminating in projects and KPIs.; Detailed configurations is based on 18 years experience for global multinationals, Crossrail, FCDO reporting climate spend across 134 countries. ; For a Gaiasoft platform, once an instance is initiated for a customer, it is quickly configurable, given the defining metadata.; Institutional hierarchy, national and devolved functions, departmental structures, hierarchy (of intent) from national or manifesto objectives to individual projects and KPIs.; Security can be cascaded to administrators for each institution.; An instance could support a single devolved government department and be configured to extend to national government and all devolved regions. Platform configurations have included:; Peer learning network of 23 cities across 4 countries, ; Region of 14 devolved governments with delivery units learning by doing. (Population 14 milliion); Country with national, ministerial institutions, 16 regions and over 200 decentralised institutions. Population 34 million.; Current collaboration with our Gaiasoft India partner Descriptive.ai aims for scalability to national/state levels. (1.4 billion population.); API integration enables cost effective route for customisation to meet diverse Performance Management, M&E requirements with satellite, API, IOT and sensor integration. Gaiasoft can implement, collaborate on or support integration.

Scaling

• Independence of resources: Each customer instance has dedicated allocation agreed at time of contract.

Analytics

• Service usage metrics: Yes
• Metrics types: User Logins #; Active Organisations #; Per organisation:; KPIs/Indicators #, Projects #; And as further agreed at time of contract.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Indicator and projects data can be exported as one or more normalised files. (Included) ; Images and attachments can be exported to directory and zipped. (Included) ; Data can be deleted from servers. (Included.) ; Other services chargeable according to time and G-Cloud rate card or fixed price to be agreed.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • Jpeg images
  • Documents/attachments

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: SLA of 99.9% is based on those AWS currently provides for the underpinning services. ; Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the links below:; Amazon EC2 SLA: http://aws.amazon.com/ec2-sla/ ; Amazon S3 SLA: http://aws.amazon.com/s3-sla ; Amazon CloudFront SLA: http://aws.amazon.com/cloudfront/sla/Amazon Route 53 SLA: http://aws.amazon.com/route53/sla/ ; Amazon RDS SLA: http://aws.amazon.com/rds-sla/ ; AWS Shield Advanced SLA: https://aws.amazon.com/shield/sla/ ; ; Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements.
• Approach to resilience: We have redundancy at many levels. 1. Our tiered architecture within our SaaS environment has multiple redundancies at different levels (Database, web app, API etc.) 2. We also have High Availability as well as Failover established for our applications 3. We also have SLA commitments with our hosting service provider to ensure a smooth operation 4. Additionally, our service is hosted across multiple data centres, availability zones or geographic regions 5. Our service ensures resiliency across energy suppliers, cooling systems, telecoms networks and the impact that an outage of one of those dependent services will have on one or more data centres 6. We offer the ability to automatically create backups of your data, such as: - Backups triggered by changes made to the data - Backups based on a user-defined time period 7. We conduct regular tests to ensure that these backups give you the ability to revert or restore data to a ‘known good state’.
• Outage reporting: We report any outages through an email alert to the set of users that have been added as notification points of contact or to email IDs/ID's.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: The measures implemented to manage and restrict access can be divided into six sub-categories: ; 1) Physical Access Control; 2) Logical Access Control 3) Access Administration; 4) Authentication and Authorisation; 5) Data Access Control; 6) Data Transfer.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Indraprastha SystemCert Private Limited
• ISO/IEC 27001 accreditation date: 06/05/2024
• What the ISO/IEC 27001 doesn’t cover: The Registered Scope is as follows: Information Security Management systems applicable to tools & platforms for Healthcare, Animal Science, Citizen ID, Epigenetic, Information & Cyber Security, Net Zero, Climate Change Adaptation, Mitigation, Agriculture, Forestry, Renewables, Carbon Credits, Nature, Biodiversity & Social Impact Credits, Energy, Oil & Gas, Performance Management, Delivery Units, Monitoring & Evaluation, Reporting & Learning from above location.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ----

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Conforms to ISO20000-1 & ISO27001
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Conforms to ISO27001
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Conforms to ISO27001
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Conforms to ISO20000-1 & ISO27001

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  1. Affordable Access: By facilitating remote consultations and digital health services, healthcare software can reduce the need for physical visits, which often involve travel and associated costs. This makes healthcare more accessible and affordable, particularly for low-income families.; ; 2. Preventive Care: Health management platforms can offer preventive care advice and early warning signs for potential health issues. This proactive approach can prevent serious diseases that are more costly to treat, thereby reducing the financial burden on individuals.; ; 3. Resource Allocation: Data-driven insights from such platforms can help healthcare providers identify areas with the most pressing needs, ensuring that limited resources are directed where they are most needed and potentially reducing healthcare disparities.

  Equal opportunity

  1. Universal Accessibility: By making health resources available online, healthcare software ensures that anyone with internet access can reach them, regardless of geographical location or mobility limitations.

  Wellbeing

  Continuous Care and Monitoring: Continuous monitoring of health parameters allows for timely interventions, which can significantly improve the quality of life and prevent complications.

Pricing

• Price: £44,973 to £44,973 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at morel.fourman@gaiasoft.com. Tell them what format you need. It will help if you say what assistive technology you use.