SIMODA LIMITED

Unified Communications (UCaaS) and Contact Centre as a Service (CCaaS)

Simoda partners with Dialpad to deliver telephony and communications integrated with CRM and AI-driven contact centre features. Services include video conferencing, automation, workforce management, analytics, and omni-channel capabilities. Additional tools support virtual events, Teams integration, cloud migration, and compliance, with call recording, transcription, and collaboration enhancing customer engagement.

Features

• Seamless integration of enterprise-grade communication within Microsoft Teams environment
• Crystal-clear voice quality ensures reliable and professional conversations
• Advanced call management tools streamline workflows and improve team efficiency
• Intelligent AI features provide real-time transcription and smart conversation summaries
• Robust analytics deliver insights to optimise communication performance and productivity
• AI-driven notetaking enhances accuracy and saves time during calls
• Instant AI call summaries improve follow-up and decision-making processes
• Omnichannel contact centre creates seamless, personalised customer experiences across platforms
• Unified communications suite combines messaging, meetings, and calls in one

Benefits

• Simplified workflows improve productivity and reduce communication complexity significantly
• Clear voice quality enhances professionalism and strengthens customer/colleague trust consistently
• Efficient call management saves time and boosts team collaboration significantly
• Real-time transcription improves accuracy and saves time during important meetings
• Detailed analytics drive smarter decisions and optimise operational performance
• AI notetaking reduces manual effort and improves meeting documentation accuracy
• Instant summaries accelerate follow-up and save time on important decision-making
• Omnichannel contact centre enhances customer experience
• Unified suite reduces complexity and consolidates messaging, meetings, and calls
• Flexible communication options meet diverse organisational needs without extra tools

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@simoda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

396078149827258

Contact

Kate Hill
0114 553 3600
publicsector@simoda.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Dialpad is provided as a multi tenant public cloud service and is therefore subject to the usual constraints of that model, including scheduled maintenance windows, dependency on internet connectivity, and regional considerations for telephony number availability. The core service stores permanent customer data in Google Cloud data centres located in the United States, with certain media type data capable of being stored in alternative regions such as Europe or Canada. Some regulatory environments with strict sovereign cloud or national only requirements may therefore not be suitable. Any constraints on specific countries or number ranges will be confirmed during solution design.
• System requirements:
  • Currently supported Android/iOS version/s
  • Firewalls to allow outbound HTTPS traffic
  • Supported LAN/WAN configuration
  • Supported desktop OS: Windows, MacOS, Chrome OS
  • Modern web browser with JavaScript and cookies enabled
  • Firewall rules allowing VoIP signalling and media where applicable
  • Microphone and speakers or headset on client devices
  • Internet connectivity meeting recommended bandwidth guidelines

User support

• Email or online ticketing support: Yes
• Support response times: Standard: 8am–6pm, Monday–Friday (We can extend hours to 24/7); Priority 1 response within 1 hour; Priority 2 response within 4 hours; Priority 3 response within 1 business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Simoda offers flexible support tiers designed for public-sector organisations with varying operational needs.; ; Standard Support (included):; Covers email/ticketing support, monitoring, basic optimisation, security checks, and monthly reporting. Clients receive one quarterly review and dedicated access to a named technical consultant. Standard support ensures stability, compliance and smooth operation of migrated platforms.; ; Enhanced Support:; Provides 24/7 monitoring, enhanced SLAs, phone and web chat access, proactive incident management, monthly optimisation reviews and cost-management insights. This level is ideal for organisations operating critical workloads, requiring higher resilience, or wanting continuous governance support.; ; Premium Support / Fractional Cloud Leadership:; Offers strategic oversight from senior Simoda cloud specialists, including architectural governance, cloud roadmap development, long-term cost modelling, and hands-on delivery support. Clients benefit from a named Cloud Lead acting as an extension of their internal team.; ; Migration Phase Support:; Simoda provides tailored onboarding, testing, data validation, go-live support, training and early-life support to ensure a seamless transition.; ; This tiered model gives public-sector customers confidence, transparency and the ability to select a support level aligned with budget, risk and complexity.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Dialpad provides a structured onboarding process tailored to the size and complexity of the deployment. For smaller implementations, customers can self provision via the administration interface, guided by online setup wizards and extensive help centre documentation covering topics such as user provisioning, number porting, call routing and device configuration.; For larger or more complex projects, Dialpad and Simoda can provide project based onboarding, including solution design workshops, configuration assistance, test planning and cut over support. Remote enablement sessions and administrator training can be delivered via web conference, supported by recorded materials and step by step guides. End user adoption is supported through in product guidance, short how to videos, and concise user documentation that covers everyday tasks such as placing calls, joining meetings and handling voicemails. Where appropriate, tailored training sessions can be arranged for specific user groups such as contact centre agents, supervisors or IT administrators.; Support is available via web, chat and phone to help resolve issues during rollout and steady state operations, ensuring that customers can quickly begin using the service productively.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Embedded in-app help and videos
• End-of-contract data extraction: At the end of the contract, customers can securely extract their data in compliance with GDPR requirements. Throughout the term, Dialpad provides APIs that allow organisations to export call records, user details, and related metadata to their own systems, enabling continuous control and alignment with internal governance policies. This ensures that businesses maintain their own compliant archive during service delivery.; When the contract concludes, Simoda and Dialpad support a structured handover process. Customers may request a one-off export of essential data, including call records and associated media files (such as CSV for metadata and MP3 for recordings), subject to configured retention policies and applicable legal obligations. The scope and format of this export can be agreed upon to meet GDPR and organisational standards.; For number porting, Dialpad works closely with customers to transfer existing numbers to a new provider or retain them as required. This process follows regulatory guidelines to ensure continuity and compliance. Customers can also configure retention policies during the contract to simplify extraction and reduce risk. Any additional export or porting services beyond standard efforts may be delivered as a professional services engagement, ensuring secure, compliant, and efficient transition at contract end.
• End-of-contract process: When a contract ends, customer access to the service is removed and the account is scheduled for closure in accordance with agreed terms. By default, customer data is retained for up to 180 days after account closure and then deleted securely from production systems. This period is intended to support organisations that may have extended renewal cycles or wish to return to the service within a short time. If a shorter retention period is required, data deletion within 30 days can be arranged upon request.; Data deletion includes the removal of underlying production data from active systems. For enterprise customers, a written confirmation or certificate of data destruction can be provided on request once the process is complete. These standard deletion and retention processes are included within the core service and do not attract an additional fee.; During the term, customers can configure data retention policies at office or group level, and export data via APIs at no extra cost beyond licence fees. Bespoke or complex end-of-contract activities (for example extensive data transformation, custom reporting or assisted migration to third-party platforms) may be delivered as separately scoped professional services, chargeable in line with the prevailing rate card.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Pending

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile apps are available for iOS (version 17 and up) and Android (version 12.0 Snowcone or later), designed for on-the-go use, supporting features like Guest Mode for meetings without account sign-in, and can use WiFi, mobile data, or mobile minutes for calls depending on settings and network availability. ; ; Call switching is seamless between mobile, desktop, and desk phones without the caller noticing
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Dialpad provides a secure, web-based and client-based administration interface for authorised administrators to manage the service. From this portal, they can create users and groups, allocate licenses, configure offices, set call routing, queues, and contact centre behaviours. Administrators also manage integrations, phone numbers, call recording policies, and apply security controls such as single sign-on, multi-factor authentication, and role-based access. End users access an intuitive interface via desktop, mobile, or browser to make calls, join meetings, send messages, and use contact centre features according to their permissions. Dialpad combines advanced controls with user-friendly tools for secure, scalable communication.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Dialpad improves accessibility through user feedback, usability testing and alignment with WCAG guidance. The web and desktop interfaces are designed to work with standard operating system accessibility features such as screen magnification, high contrast modes and keyboard navigation. Where feasible, UI elements follow semantic HTML practices to support interoperability with assistive tools such as screen readers. Accessibility is treated as an ongoing improvement area, and the product team continues to iterate toward broader WCAG 2.x conformance across supported platforms.
• API: Yes
• What users can and can't do using the API: Dialpad provides REST APIs that allow authorised customers and partners to integrate the service with other systems. Common use cases include synchronising users, accessing call records and metadata, retrieving recordings, integrating with CRM or ticketing systems, and automating configuration tasks such as provisioning and de provisioning. Authentication is handled using secure tokens (for example OAuth based approaches), and access is controlled according to the permissions granted to the integration.; Administrative actions that could compromise the security or stability of the platform are not exposed in a way that bypasses standard authorisation controls; all API usage remains subject to the same security and rate limiting protections as the user interface.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Organisations can tailor the service extensively through configuration. Administrators can define offices, departments and contact centre queues; configure call flows, IVRs and business hours; and set up call recording, monitoring and analytics policies. Dashboards can be filtered by teams, queues, agents and time ranges, and administrators can choose which widgets and metrics to display. At a user level, individuals can configure voicemail greetings, call handling rules, working hours, hold music and forwarding behaviours. Customers can also enable and configure integrations (for example CRM, helpdesk, productivity tools) and use the APIs to build custom workflows, reporting and automations suited to their organisation.

Scaling

• Independence of resources: Dialpad is built on a highly-scalable, multi-tenant cloud architecture running on Google Cloud Platform with multiple geographically distributed datacentres. Compute and storage resources are provisioned elastically to handle variations in demand, and capacity planning is informed by continuous monitoring of usage trends. Call media is handled through regional telephony infrastructure to keep media paths local wherever possible, reducing latency and isolating users from localised congestion.; Within the platform, safeguards such as rate limiting and fair usage controls prevent users from consuming disproportionate resources. This combination helps ensure that demand from one customer or user doesn't degrade the experience of others.

Analytics

• Service usage metrics: Yes
• Metrics types: - measures adoption of service by users; - traffic volumes; - peak times analysis; - multi filter capabilities: date, time, key words, sentiment, tone of voice
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Dialpad

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Downloadable in CSV from the Admin settings. Depending on the type of data being exported the report will either be provided as a CSV download link, or as an attachment emailed to the user. Dialpad APIs can also be used to create scheduled reports- sent as webhook URLs for download using API tokens or OAuth credentials.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: For eligible customers, Dialpad offers a service level agreement (SLA) of 99.9% monthly uptime for covered services. Availability is measured over each calendar month and excludes standard exceptions such as scheduled maintenance windows and factors outside Dialpad’s reasonable control (for example upstream carrier failures or widespread internet outages). If the guaranteed uptime level is not met, customers are entitled to service credits as defined in the SLA, subject to any notification and claim procedures in the contract.; Telephony infrastructure is distributed across multiple global data centres to ensure continuity of real time communications. Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets are 24 hours and 8 hours respectively.; Real time and historical service status information is available via the public status page.
• Approach to resilience: The service is designed to be resilient through a failover system that ensures callers can still reach the business during a Dialpad outage by routing calls to a configured failover number or voicemail .; ; Admins can configure failover for shared lines such as Main Line, Department, and Contact Center.; Individual users have automatic failover using the last verified forwarding number, with up to five forwarding numbers allowed.; In severe outages, call queue failover routes calls to agents via an independent infrastructure, maintaining call delivery and queuing.; ; Failover testing is available for Enterprise plan users to verify proper configuration.
• Outage reporting: Dialpad uses multiple channels to communicate service incidents and outages. Current and historical service status is published on the public status webpage.; When a service-impacting incident is identified, the status page is updated with information on the nature of the issue, affected services, and progress toward resolution. Where appropriate, direct notifications are sent to affected customers (by email) with details of impact, remedial steps and estimated time to resolution.; Incidents involving personal data are handled under a formal Incident Management and Breach Notification Policy. In the event of a personal data breach, Dialpad will notify affected customers without undue delay and in any event within 72 hours of becoming aware, in line with its data processing terms and applicable law. Customers can also raise support tickets via the standard support channels to receive updates specific to their environment. Post incident reviews are carried out for significant events, and any resulting improvements are fed back into operational processes

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role-Based Access Permissions allow assigning predefined roles with specific scopes (Company Admin, Office Admin, Regional Admin) to control access to settings and data.; Proxy access lets admins remotely view user account settings but requires explicit permission.; Permission sets enable granular control over contact centre settings.; Access controls can lock settings for users, departments, and contact centres to restrict changes by Office Admins.; Multi-factor authentication (MFA) is mandatory for all users authenticating with username and password.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: ISO27001
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Dialpad operates formal change management processes governed by internal policies and audited under SOC 2 and ISO27001. All changes to production systems are tracked through their lifecycle using configuration management tooling. Proposed changes are assessed for security and operational impact, tested in non-production environments, and deployed following an approved release process. Deployments use containerised workloads that pick up the latest operating system patches on each release. Standard releases follow a regular cadence (~every two weeks), with the ability to deploy emergency fixes outside this cycle where necessary. Post-deployment monitoring is used to detect unexpected behaviour and enable rollback if required.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Dialpad runs regular independent penetration tests, including at least annually and for major new features and products, to identify web application and infrastructure vulnerabilities. Automated security scanning and dependency management tools are integrated into the software development lifecycle to detect common issues before code is deployed. Identified vulnerabilities are triaged and remediated in line with severity based SLAs. Controls such as rate limiting and application level protections help resist brute force and denial of service attacks. Dialpad also operates a responsible disclosure and bug bounty programme to encourage external security researchers to report issues via Dialpad's Vulnerability webpage.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Dialpad maintains centralised logging and monitoring across key infrastructure and application components. Security relevant events, such as authentication failures, privilege changes and unusual traffic patterns, are logged and monitored. Logs are retained in line with legal and contractual requirements. Potential incidents are investigated promptly, with emergency patches applied where needed and forensic analysis conducted to determine root cause and extent of impact. Controls such as anomaly detection and access control monitoring are used to identify suspicious behaviour and reduce the likelihood of undetected compromise.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incidents impacting customer data or requiring customer action are reported by Dialpad directly to affected customers, and updates may be posted on their status page.; ; For support, users can submit a ticket via Simoda Helpdesk, email, or telephone.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Dialpad offers a 14 day free trial when signing up, allowing organisations to try the services before committing to a paid plan. ; ; The trial includes access to Dialpad's core communication features such as voice, video, chat, and AI capabilities to enhance productivity and communication.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1.5%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Thursday 18 September 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Thursday 18 September 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 95401ffd-8dfb-4147-bd1b-db17e4b1c18a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 07578a37-64ba-4444-b6a8-c09c1e2db34b
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@simoda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.