PHOENIX SOFTWARE LIMITED

CyberArk Privilege Cloud

CyberArk Privilege Cloud grants privilege access to infrastructure targets
.

Features

• Secure vaulting stores privileged credentials in encrypted centralized vaults.
• Session recording captures and audits privileged sessions for compliance.
• Just-in-time access grants temporary privileges without permanent exposure.
• Multi-factor authentication enforces strong privileged identity verification.
• Automatic credential rotation regularly changes passwords to prevent reuse.
• Real-time threat analytics detect suspicious privileged behavior.
• Remote access gateway enables secure privileged access without VPNs.
• API integration automates privileged account management workflows.
• Granular access controls enforce precise role-based permissions.
• Cloud-native architecture delivers scalable SaaS privileged access security.

Benefits

• Prevent credential theft by stopping privileged credential exploitation.
• Reduce security risk using enforced least-privilege access.
• Accelerate compliance audits with fast regulatory evidence.
• Streamline access management across environments.
• Enable secure remote work without VPN exposure.
• Automate password rotation to eliminate manual effort.
• Detect threats proactively using real-time privileged analytics.
• Improve efficiency through centralized credential management.
• Enhance visibility with full privileged session auditing.
• Support cloud adoption across hybrid and multi-cloud environments.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

396161446909224

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Identity and access management

  • Access
  • Privilege
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: CyberArk Privilege Cloud extends CyberArk Identity Security Platform and integrates with ITSM tools, SIEM solutions, and cloud services like AWS, Azure, and GCP for unified privileged access management across hybrid environments. It also complements endpoint security and identity governance systems for complete enterprise protection.
• Cloud deployment model: Public cloud
• Service constraints: Supported browsers: Latest Chrome, Edge, or Firefox for full functionality.; Stable internet connection: Continuous connectivity needed for SaaS-based operations.; Cloud subscriptions: Active CyberArk Privilege Cloud license for service access.; Integration: Existing ITSM/SIEM tools for advanced workflows.; Directory service: Requires Active Directory or LDAP for user authentication.; Endpoint agent installation: Certain features need CyberArk agent on managed endpoints.; API access enabled: Must allow API calls for automation and integrations.; Minimum OS-versions: Windows Server 2016+ or Linux distributions for compatibility.; Security hardening policies: Enforce antivirus and endpoint protection on connected systems.; Role-based access setup: Proper identity governance required for granular privilege control.
• System requirements:
  • Supported Operating Systems:Windows Server2016,2019,or 2022
  • .NET-Framework4.8:Required on Connector host(for version12.1.1+)
  • RDS-Licensing:Microsoft-RDS-CALs needed for session recording;per-device
  • VM-Configuration:VMwareTools,fixed CPU reservation,BIOS hyper-threading-enabled
  • Cloud-VM Sizes:AWS-C6i.2xlarge/4xlarge/8xlarge or Azure-F8s/F16s/F32s series+80GBstorage
  • Network Ports:TCP/3389 for RDP,TCP/22 for SSH;no IPv6
  • Supported Browsers:Latest Chrome,Edge,or Firefox for Portal access
  • SupportedOutboundConnectivity:TCP443 and TCP1858d Browsers:Chrome,Edge,or Firefox for Portal-access
  • Endpoint Security Requirements:Antivirus,hardening,and Windows firewall properly
  • Network Ports: IPv4 only

User support

• Email or online ticketing support: Yes
• Support response times: 1-2 Hours for Critical cases.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: CyberArk offers multiple support tiers, including Standard Support and Premium (Maintenance Plus 24x7). Standard Support provides access to the CyberArk Knowledge Base, updates, and business-hours assistance. Premium Support delivers 24x7 global coverage, priority handling for critical issues, unlimited phone/email support, and access to all updates and point releases.; ; Technical Account Manager / Cloud Support Engineer; CyberArk provides access to Customer Success Managers and Cloud Support Engineers for enterprise customers. These roles deliver proactive guidance, onboarding, and technical troubleshooting for Privilege Cloud and hybrid deployments. Dedicated Technical Account Managers are available under advanced success plans or enterprise agreements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CyberArk provides detailed documentation on the CyberArk Docs site. CyberArk and it's partners can also provide Professional Services to new and existing customers for this purpose.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is made available upon request.
• End-of-contract process: After a specified period of time the tenant and the data is holds it deleted from the cloud service.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile service is used for authentication and offline storage purposes.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The CyberArk Privilege Cloud interface is a web-based SaaS portal designed for simplicity and security. It provides an intuitive dashboard for managing privileged accounts, configuring policies, and monitoring sessions. Users can access features like account onboarding, password rotation, and session recording through clear navigation menus. The interface supports role-based views, ensuring administrators, auditors, and operators see only relevant functions. It integrates seamlessly with APIs for automation and offers real-time alerts and reporting. Accessibility features include keyboard navigation and screen reader compatibility. Overall, the interface combines ease of use with enterprise-grade security controls for managing privileged access efficiently.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: CyberArk has conducted accessibility testing to ensure compatibility with assistive technologies. The Privilege Cloud web interface was tested with screen readers such as JAWS and NVDA to validate proper reading of menus, buttons, and dynamic content. Keyboard-only navigation was verified to ensure all functions are accessible without a mouse. Colour contrast and font scalability were checked against WCAG 2.2 AA standards for readability. Testing also included ARIA attributes for interactive elements to improve screen reader interpretation. Feedback from users relying on assistive tools helped refine navigation flow and labelling. These efforts ensure the platform supports inclusive access for diverse user needs.
• API: Yes
• What users can and can't do using the API: Setup through API:; Users can onboard privileged accounts, configure safe vaults, and establish credential rotation policies programmatically. Authentication uses secure tokens, and endpoints allow creating and managing resources without manual console interaction.; Making changes through API:; Users can update account properties, rotate passwords, trigger session terminations, and adjust access policies. APIs also support retrieving audit logs and integrating with SIEM or ITSM tools for real-time monitoring.; Limitations:; API access requires proper permissions and cannot override core security controls. Certain administrative tasks—like enabling new connectors or configuring advanced session recording—must be done via the management console. Rate limits apply to prevent misuse, and API calls must comply with CyberArk’s identity governance policies.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customized:; Users can tailor access policies, password rotation intervals, session recording settings, and integration workflows with ITSM or SIEM tools. They can also configure role-based permissions, authentication methods, and API-driven automation scripts.; How users can customize:; Customization is performed through the CyberArk web console or REST API. Administrators can define granular policies, create custom roles, and integrate third-party systems using API endpoints. Advanced settings like workflow automation and alerting can be configured via scripts or connectors.; Who can customize:; Only authorized administrators with appropriate privileges can make these changes. Typically, this includes security teams, identity governance specialists, or IT administrators responsible for privileged access management.

Scaling

• Independence of resources: CyberArk Privilege Cloud guarantees performance and availability through a multi-tenant SaaS architecture with strict resource isolation. Each customer’s environment runs on dedicated logical resources, preventing interference from other tenants. The service uses auto-scaling infrastructure to handle spikes in demand and maintain consistent response times. Continuous monitoring and load balancing ensure optimal performance, while SLAs guarantee uptime and reliability. Additionally, CyberArk employs rate limiting and API throttling to prevent excessive usage by any single tenant from impacting others. This approach ensures users experience stable, predictable service regardless of overall platform demand.

Analytics

• Service usage metrics: Yes
• Metrics types: CyberArk Privilege Cloud’s telemetry tool provides insights into usage, compliance, and adoption. Metrics include connector health and license utilization, credential compliance status, and historical trends. It tracks secrets retrieved, session activity, and privileged account discovery. Additionally, it measures user adoption, platform usage, and PSM-enabled platform activity. These metrics help organizations monitor performance, optimize license allocation, and strengthen security posture.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: CyberArk

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Via API or via web interface.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: CyberArk Privilege Cloud employs a proprietary, FIPS 140‑2‑compliant encryption protocol to protect data in transit. Internal component communication (via port 1858) leverages CyberArk's native encrypted protocol, ensuring strong confidentiality and integrity. For data at rest, CyberArk uses hierarchical encryption: each safe and file is encrypted with randomly generated AES‑256 keys, managed under an RSA‑2048 key pair. Customer-specific server and recovery keys secure top-level encryption.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CyberArk is committed to a service availability SLA of 99.95% for SaaS solutions.; In the event CyberArk does not meet the Availability Commitment, Customer shall be eligible to receive a credit (“Service Credit”). Service Credits are calculated as a percentage of the pro-rated monthly subscription fee paid to CyberArk for the affected SaaS Product for the Subscription Term in which the Unavailability occurred, and based on the actual Uptime Percentage
• Approach to resilience: Deployed on an AWS platform and resides in three different Availability Zones (AZ), in case of outages in one of the AZ data-centres. Each AZ includes the application and all the supported entities that are required for the proper functionality of the solution, and monitoring.
• Outage reporting: Public dashboard, Email subscription to alerting.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Management interface is controlled by RBAC. Support access with CyberArk requires users to be registered and also take have completed training and passed the Defender exam
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The InfoSec Department provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. They act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.; ; An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: CyberArk tracks all service components through their lifecycle using an IT Service Management (ITSM) system and maintains documented baseline configurations under configuration control. Every change request includes details of impact, risks, and affected environments, and is reviewed by the Change Advisory Board (CAB). Changes are tested in non-production environments and scheduled during maintenance windows to minimize disruption. Security impact is assessed during planning, with rollback plans and separation of environments enforced. Baseline configurations are reviewed at least annually or after significant changes to ensure compliance and security integrity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: As opposed to other cloud service providers who only provide a service but use 3rd-party technologies, CyberArk developed all the technologies it uses from scratch and only uses standard servers and routers (no 3rd-party technologies). This allows much more flexibility and rapid reaction to new threats and attack vectors as we do not have to wait for updates and patches – we do them ourselves immediately. In order to fight todays sophisticated and constantly changing attack patterns we have CyberArk’s 24x7 SOC - manned with security experts that can handle any attack in real time.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: CyberArk operates continuous monitoring of production systems, applications, and privileged activities through centralised logging, SIEM integration, and advanced threat detection. Potential compromises are identified using anomaly detection, rule-based alerts, and behavioural analytics across identity and privileged access events. When a threat is detected, predefined incident response procedures are triggered, including isolating affected accounts, notifying security teams, and applying containment measures. Automated responses ensure rapid mitigation. CyberArk’s Incident Response Policy requires immediate containment and prompt customer notification, in line with SOC 2 and ISO 27001 standards, ensuring swift and effective resolution without undue delay.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have defined process of incident response and an incident response team whose responsibilities include: Analysis of the security issue risk (based on Severity Matrix and CVSS), remediation and recommendation. SLA of handling the issue according to the risk level. In case the decision is to fix, the fix is like any standard feature\bug development, including validation (QA) and automation. Security bulletin - in case a security issue found risky, and requires patch, we have a mechanism of publishing "security bulleting" to our customers. This bulletin contains explanation of the issue, and mitigation steps (including patch if needed).
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Thursday 21 January 2016
• What the ISO/IEC 27001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 23 November 2010
• What the ISO 9001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics via Self Certification
• PCI DSS accreditation date: Wednesday 20 August 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18c34a82-2bf3-4bf9-86c6-f489f07b37d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.