Avepoint UK Ltd

AvePoint Cloud Governance for Microsoft 365

M365 is an essential productivity solution millions of people use every day. With that use comes significant challenges in how you can scale your management and security of the platform.

Implement an extensible governance framework that empowers users, is easy to maintain, and scales with your organization.

Features

• Deliver configurable, user-centric IT services through Office 365
• Enable adoption and usage catalogue by providing appropriate user guidance.
• Allow the organization to deploy multi-stage/multi-user approvals for service requests.
• Maintain governance attributes of workspaces, including context, members, and owners.
• Automate workspace disposition, optionally extend the life of content.
• Keep track of content by displaying metadata for all workspaces.
• Keep track of the completion and reaction to service requests.
• Pinpoint expiration and inactivity times for retention policies
• Simplify management in Microsoft 365 and Microsoft Entra ID.
• Understand relevance and age of workspaces.

Benefits

• Complete context by requiring key metadata to be populated.
• Eliminate orphaned workspaces by confirming ownership.
• Enable least-privileged access review by data owners.
• Automate archiving or deletion actions based on needs.
• Managed end-of-life options during renewal of workspace.
• Ease governance with a customized Microsoft 365 services catalog
• Questionnaires guide business users to appropriate services.
• Create a transparent and secure guest onboarding process.
• Support dynamic oversight with conditional approvals.
• Power contextual policies based on roels and request.

£1 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@avepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

396613475078211

Contact

Sarju Raja, Jason Lee, or Adam Callinan
02074215199
salesuk@avepoint.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Please contact AvePoint for further information about web-chat usage by assistive technology users and to discuss testing.
• Onsite support: Yes, at extra cost
• Support levels: We provide a range of support levels and technical development to our clients depending on their specific needs and our commercial contract with them.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Self-help guides and videos are available to guide users through service set-up, administration, and use. Further onboarding services are defined and agreed in a Statement of Work.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers may request a copy of the data via our support team.
• End-of-contract process: The functionality will stop working and the customers obligations will end. Where applicable customer data can be exported.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: AvePoint complies with common accessibility guidelines. In addition, extensive Quality Assurance testing is performed before any release. Customers can optionally subscribe to "Insider Releases" to gain early access to updates, and provide feedback.
• API: Yes
• What users can and can't do using the API: APIs will allow invocation of services configured in AvePoint Cloud Governance.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We employ a number of methods including elastic scaling to manage performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Administration and Audit Reports provide basic information on all Microsoft Teams, Site Collections, M365 users, M365 Groups, Guest Users and directory objects managed by AvePoint Cloud Governance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Only user system configuration data and reporting data is held in the system. This data can be exported via the user interface. Configuration data is exported in XML format, reporting data in csv format. Documentation or records can be exported in different formats using appropriate business rules that are configured by the customer.
• Data export formats: Other
• Other data export formats: Not disclosed
• Data import formats: Other
• Other data import formats: Not disclosed

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: AvePoint guarantee 99.95% service availability
• Approach to resilience: AvePoint leverages Microsoft Azure for hosting it's cloud service, which has a number of data centres for HA.
• Outage reporting: Portal notifications with additional direct communication when appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Authentication is carried out against any supported Microsoft Azure authentication method.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Kompleye
• ISO/IEC 27001 accreditation date: 23/06/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a wide range of InfoSec policies, from usage policies, to the minimization of access with the least privileged concept. And we strive to follow the best InfoSec practices.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change Management is documented, requested, reviewed, approved, tested, and finally allowed out during off hours in order to have minimal effect on customers.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use AppScan to perform OWASP testing on every patch release
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We leverage the Azure Health Status page as well as service monitoring.
• Incident management type: Supplier-defined controls
• Incident management approach: Long standing experienced help-desk available 24x7, backed by breach management procedures to notify customers, post information publicly when necessary, and dedicate development resources to a swift resolution.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  AvePoint are a Cloud based delivery organisation therefore reduce the impact of running Datacentres in the organisations

  Covid-19 recovery

  AvePoint are helping raising the Digital Skills in the region through education platforms .

  Tackling economic inequality

  AvePoint are offering a Digital Inclusion for the digital deprived in the region to raise the skills and ability to find employment.

  Equal opportunity

  AvePoint is a UK employer who has a full equal opportunity approach.

Pricing

• Price: £1 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: It is possible to trial the product for a 30 day period at no cost online https://www.avepointonlineservices.com/services.Please contact SalesUK@avepoint.com to initiate a trial.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@avepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.